Trusted Agent profile · Adur
★★★★★
553 reviews across 2 platforms
3 The Vinery, St Marys Road, Shoreham By Sea, BN43 5ZA, Adur, BN43 5ZA
Fox & Sons's office in Adur, at 3 The Vinery, is rated 3.4 out of 5 across 553 reviews on two platforms, including 112 Google reviews rated 4.5.
Every review we hold for the Adur office, from every platform, shown as written. First names only.
5/5
GoogleFrom the very beginning when we met Aston, we felt we were in really good hands. The whole process of selling was so smooth & pretty stress free. Alysha was fantastic - she kept us informed at all times. Would absolutely recommend Fox & Sons! Thanks to the whole team!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
1/5
GoogleSold us a property in Shoreham, Mariner Point. They said there would always be visitor parking out the front and although I didn’t have a space allocated in the underground car park that I could park my own car out the front with no issues. That was a lie. Commercial businesses have moved in and bought all the spaces. Now I have to face paying £5 a day in a nearby council car park just so I can park near my home or face a £100 penalty charge. What a joke. Don’t believe what they say, get it all in writing. They’ll say anything to sell a property.
5/5
GoogleWe cannot faltter the great service that was given to us during our house searching And I would definitely recommend using Fox & sons because we will without any doubt continue until we have the home that we are looking for
"We're thrilled to have provided you with great service during your house search! Thank you for choosing Fox & Sons. We look forward to continuing to assist you until you find your dream home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI bought my new house In Shoreham through Fox and Sons. I found them to be very helpful negotiating with our offer, and keeping us informed throughout the process of the sale. Aston and Scott were particularly helpful.
Many thanks Gill Gargett for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
GoogleJordan is our favourite estate agent. He is always available, super helpful, well informed, he will definitely help you find the right property for you and he is a thoroughly decent chap.
Thank you for taking the time to leave us your 5* review George! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleHad quite a complicated mortgage deal but we finally got there in the end. Worked with Scott and he was amazing thanks for all the hard work
Thank you for your terrific 5* review Tony. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleI bought a property through Fox and Sons in Shoreham. I must say if it wasn't for Scott at this branch I would not have purchased it. He phoned originally showed me around the property and kept in contact even when it had been offered elsewhere. He called me back when it came back on the market and it was never a problem to see it a few more times. Very friendly, very helpful and helpful kept me up-to-date. If you are interested in Fox and Sons in Shoreham please ask for Scott.
Thanks Richard Ansell for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
5/5
GoogleAlysha and Francesca were fantastic throughout the whole way whilst buying our first property! We felt as ease and they would always get back to us! Thank you both! Sara and Becky Bolton
Hello Sara, Wonderful to read your kind review and thank you for your 5*!
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