Every review we hold for the Acle office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot"WE MADE THE RIGHT CHOICE"
We are so pleased that we chose Lovell Homes. From the moment we first walked into the Sales Office, we were made to feel welcome. The quality of the construction of our bungalow is of the highest standard. Their aftercare is second to none and we would, therefore, have no hesitation in recommending them. We are grateful for all who have been involved, they should be proud of what they do!
Ronald · 8 May 2024
Agent replied · 24 August 2024
Thank you Ronald for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about the entire Lovell team, from Debbie in the sales office through to the customer care team. We have passed them on directly to everybody involved in building your new home, and we know they will all be very happy to read them.Thank you again Ronald, it's fantastic to hear how happy you are in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotSHOCKING AFTERCARE !
SHOCKING AFTERCARE !Don’t buy a house from lovell I bought my house and have lived in it over a year and only a matter of days ago they have turned up (not for the first time May I add) and started digging up my front garden ! They have breached the terms in the contract they wrote that stated once I was in the house I would get “reasonable written notice if they need to come on to my property” you ring customer service and they are SHOCKING always about to “go into a meeting” cause they have nothing to say then never call you back ! Avoid if you can they try get all the reviews int eh early buying stage so they are high stars if you look at the reviews from people in houses they all low stars !
Zara · 30 October 2023
Agent replied · 24 August 2024
Hello Zara,We are sorry to hear about this issue, we have passed this on to our Customer Service team. Someone will be in touch today to discuss this further.Kindest RegardsLovell Homes
★★★★★ 1/5
TrustpilotShockingly bad after care to get items fixed that should have been right on day 1
Been in my house 18 months and from day one complained about the lawnNumerous representatives of the company came around saying it was a really poor job, needed major work and replacingOfficial complaint with the CEO an been let down again with no apology or update and another date they may turn up to sort it outNo concern for the level of stress or upset caused, no formal apology or replacement of lawn that I've not not been able to enjoy for 2 summersDisgusting customer service and lack of giving a damnNo way a 5 star builder
Mrs · 27 October 2023
Agent replied · 24 August 2024
Hello, I'm sorry to hear about your experience with your lawn. We take all feedback very seriously and I have looked into this matter with our customer service team and this has been referred on to your landlord. Many Thanks Lovell Homes Team
★★★★★ 5/5
TrustpilotAmazing attention, feedback and service
The amazing attention and feedback from Lisa with all of her emails and the very professional service from Tom has made my Lovell experience truly "LOVELLly".
Maria · 5 December 2025
Agent replied · 24 December 2025
We're happy to hear that the attention and professional service made your experience so positive. Thank you very much for sharing your feedback; we appreciate it!
★★★★★ 5/5
TrustpilotChoosing a New Property with Lovell
Staff were very helpful with my enquiries when choosing a new home. I was not rushed, I was made to feel at ease and any questions were fully answered. What a great experience !
Graham · 18 September 2025
Agent replied · 25 September 2025
Hi Graham,
Thank you for your 5 Star Review, we are delighted to hear your experience with us and will share your kind comments with our Sales Executive on the development!
Kind Regards,
Lovell Homes
★★★★★ 1/5
TrustpilotAbsolute crooks
Absolute crooks. Once you’re in your home, they couldn’t care less about you.The plumbers they used put our toilet in the wrong place! RIGHT next to sink so you can’t sit on the toilet without having your elbow in the sink! They refuse to move the toilet, saying technically it’s to spec, so I’ve asked for the drawings with dimensions so I can prove it to them, and they’re saying they can’t share that information with me!? Since when can a company not share the details of the product they’ve sold you! Workmanship throughout is appalling, and the sales team weren’t much good either. DO NOT buy from these crooks!
Alex · 12 October 2023
Agent replied · 24 August 2024
Hi Alex, Thank you for your review, we are sorry to hear you feel this way. I believe you have spoken with our customer care team and it was agreed we would move the sink in order to make the area more comfortable for yourself, as the toilet is seen to be in the correct position.You are able to view the drawing revisions which were shown to you upon reservation, these are available in our marketing suite. If you would like to arrange an appointment to view your drawings or you would like to discuss this further please email me on marketing.eastern@lovell.co.uk and we can look into this for you. Kind Regards, Lovell Homes.
★★★★★ 1/5
TrustpilotAbsolutely shocking customer service…
Absolutely shocking customer service from Lovell. If I could go back I’d never have purchased a new build from them. I moved in in August 2020 and sent a defects list dated October 2020. Due to COVID defect repairs were delayed and my snags were rectified this February. There was one snag left that couldn’t be completed due to the repair man not having the tools. This meant my snag list was still open. I have contacted Lovell numerous times for them to come back with “this was never picked up at handover”. They even have a copy of my snag list because I’ve seen it in black and white but now they tell me to get it repaired myself. They’re absolutely shocking and as for a five star builder? Absolutely not. Poor poor service and they don’t care once they’ve got your money.
Sally · 12 April 2022
★★★★★ 5/5
TrustpilotSuperb Sales Team of Royal Victoria Court
The sales team is very helpful & informative. Everyone goes beyond their service specifically the Royal Victoria Court Sales team. Thank you for patience with us & it did really help us a lot to decide on the property we are looking at. They were easily to contact to when we had queries & very supportive all throughout our journey. Well done sales team! Keep it up!
Anonymous · 30 June 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review. Your positive comments have been passed directly to the sales team who will be delighted to read them. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotDebbie made the whole experience of…
Debbie made the whole experience of buying a house easy. She explained all our questions professionally and was very helpful and didn't rush us.
Peter · 25 March 2024
Agent replied · 24 August 2024
Thank you Peter for leaving a lovely 5* review of your experience buying a new Lovell Home at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about Debbie, and we have passed them on directly to her. We know she will be very happy to read them.Thank you again Peter, we hope that you will be very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotNew built in Wild walk
New built in Wild walk, so lucky to meet couple of lovely people that make the process smooth and worry-free. Sofia, Claire in sale team show me professional knowledge about the site and the property, they also havedirect and prompt communication with site management to let us know some technical details, quick response. When we first move in, some of my stuff have not arrived yet, David in sale team help us a lots to smooth our daily living, he would also help to contact relevant person and let the problem solved quickly. Highly praise to site management, chef site manager and assistant site manager, Chris, they are so busy but they still are wiling to squeeze some time to take care of your needs, they treat their work seriously. Not just the management, their technicians are nice, patient and have professional knowledge when follow up the snagging. Helen, Nigel, Sukhpal from customer care also show professional knowledge. Buying a home is a big deal in life, thank you to all these persons that make me worry-free.
Ms · 28 September 2023
Agent replied · 24 August 2024
Hello,Thank you for such a lovely review, we are glad the team were able to help and support you through this special time, we will ensure to pass on your comments to the team and the Customer Service Team.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotWe have just moved into Woodlark chase…
We have just moved into Woodlark chase in Thornton-Cleveleys. We love our new home!!! The sales team were very helpful and kept us update every step of the way! Special thanks to Sharon who was brilliant and went out of her way to help! Thankyou Lovell!
Richie · 19 June 2022
Agent replied · 24 August 2024
Thank you for your positive comments. We are glad you love your new home and our team helped you so well on your journey. We will be sure to pass on your kind words to Sharon.
★★★★★ 5/5
TrustpilotMel and Tanya were great
Mel and Tanya were great. They explained everything and the process was smooth from their end. Always willing to answer any questions we had.
Anthony · 20 March 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a review about our team at Drummond Park. Your kind words have been passed to our sales team. It's always wonderful to hear how our experienced sales team are helping customers on their home buying journey.We wish you all the best in your brand-new Lovell Home.
★★★★★ 5/5
TrustpilotWoodlark Chase
We moved into our new home 2 weeks ago. We were kept up to date throughout the build. We love our new home. Special thanks to Sharon, Ged and the team for all your help and support. Nothing was ever too much trouble for them.
Lu · 17 July 2022
Agent replied · 24 August 2024
Thank you for your kind words and we are delighted you love your new home. We will be sure to pass on your thanks to the team. Kind regards Lovell Homes
★★★★★ 5/5
TrustpilotProblem with drawer .
I had a problem with a soft closing drawer for prob couple of years . Several engineers came to sort it . Eventually ordering a new drawer . Andrew came today and fixed the problem immediately. Didn’t need a new drawer after all. He also very helpfully adjusted my kitchen cupboard doors that had dropped . Was also polite and friendly . Lovell’s also rang me this morning to check the appointment time . All good , Thankyou
Karen · 24 April 2025
★★★★★ 1/5
TrustpilotNot great so far unfortunately
Not great so far unfortunately. Still in process of purchasing the house and considering we are spending nearly half a million pounds on the house at Shawbrook Manor development, the service regarding quotes for flooring and fitted wardrobes has been nothing short of awful. Now waiting well over 2 weeks for quotes that should be able to be pulled together in 5 minutes. All off the shelf products that Lovell provide in houses that have been in development for over 3 years. Keep getting fobbed off when I chase. Was promised the quotes would be with my by today and still nothing and just keep moving the goal posts.
Stuart · 12 September 2023
Agent replied · 24 August 2024
Hello, we are sorry to hear about the wait you have experienced. I understand your sales executive has been in contact with an update. We value your feedback and will investigate how this process could have been streamlined. Many Thanks Lovell Homes Team
★★★★★ 5/5
TrustpilotI would like to give 5 star service to…Eileen
I would like to give 5 star service to our sales representative Eileen at Redwing Square development. She was always helpful, always reassured us with every step, always kept us up to date with each step and always made us feel welcome. No matter how many times we came back to look at the house she always handed us the key , trusted us, was honest every step with us.So far this is a review only for Eileen, I will get back with a new review for the actual development , the house, how quick the issues will be sorted, we love the house so far!Regards,Nadia, Irina and Michael
Irina · 11 September 2023
Agent replied · 24 August 2024
Hello Nadia, Irina & Michael,Thank you for such a lovely review for Eileen, we are glad she was able to help you through the process of buying your new home! We will ensure to pass on your comments to the Eileen and the team.Kindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotVery easy and straightforward purchasing process
I can only comment on the purchasing process at this point because we haven't moved into our Lovell home yet.We found buying a Lovell home very straightforward. The Lovell sales staff were extremely helpful and guided us through the process well. The sales staff listened well and were considerate to our questions. All our questions were followed up. Although we had to make lots of decisions fairly quickly regarding the fitting out, because of the build stage the house was at, we never felt pressured into making those decisions.We met the site manager and we were shown around the site and the shell of our new home. The manager was helpful, answered all our questions and gave us all the time we needed.Well done.
Mr · 8 September 2023
Agent replied · 24 August 2024
Hello, Thank you for taking the time to leave your 5* review. We have passed your comments to the team and they are delighted. Many Thanks Lovell homes Team
★★★★★ 5/5
TrustpilotAll Saints Green @ Stradbroke
All Saints Green, Stradbroke. Mark (Suckling) the onsite 'Mr Fix-It' has been one of the most helpful people on this development. He's a very personable man and his attention to detail is exemplary. Always taking the time to explain what he is doing, and often giving very sound advice. A person of this calibre is a true asset to Lovell Homes.
Julie · 21 September 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Mark.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Mark and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotReally good service from Les at Hatfield
Miss · 25 April 2026
Agent replied · 1 June 2026
Thank you for your 5 star review which we will share with Les and we look forward to welcoming you to your new Lovell home very soon.
★★★★★ 5/5
TrustpilotThe customer care service by Emily is…
The customer care service by Emily is first class. We were very pleased with her.
Chuks · 6 August 2024
Agent replied · 24 August 2024
Hi Chuks, Thank you for your 5 star review, we are delighted you have had a first class service from Emily - we will be sure to pass your kind comments on! Thank you again, Lovell Homes
★★★★★ 5/5
TrustpilotJordan from kings Lynn
Amy · 12 May 2026
Agent replied · 24 August 2024
Thank you Amy for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.
We have passed your comments on directly to Jordan, who we know will be really happy to read them, and to our customer care team in the region for review.
Thank you again Amy.
★★★★★ 5/5
TrustpilotWe had a really good experience
We had a really good experience viewing homes that we are now buying. Joanne was extremely professional and helpful and made sure we clearly understood all the paperwork. Beautiful homes and excellent staff. Sue Bayly & Helen Bayly.
Sue · 13 February 2023
Agent replied · 24 August 2024
Thank you Sue & Helen for leaving us a 5* review. We have passed your feedback onto Jo and we look forward to continuing your Lovell Homes journey with you both.The Lovell Team
★★★★★ 5/5
TrustpilotHome buying
Home buyingJill and Ann were most helpful in every way no matter how many times I wanted to view the bungalow they were there, with many cups of tea.I would recommend Lovells a hundred percent for your guidance to buying your new home
Elizabeth · 6 October 2024
★★★★★ 4/5
TrustpilotOlivia is very thorough
Olivia is very thorough, professional and easily approachable. She is eager and quick to assist with any queries or concerns raised. If she does not have the information to hand she will happily find this out and get back to you as soon as possible.
Olga · 3 May 2022
Agent replied · 24 August 2024
We are so pleased to hear that your experience has brought value to you, we will pass on your comments on to Olivia. Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
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