Lobster Property Management Ltd Abram reviews

★★★★★ 5/5

Google

I am new to the renting market and have been let down by other estate/letting agents in the Wigan area informing me that properties were no longer available but still showing on zoopla/rightmove 2 weeks after my initial contact and promising to contact me when the property would come available but no response. I contacted Lobster about a property and they promised me an email with a video of the property and information which I received in 10 minutes. I have found the whole process of dealing with Lobster very easy and they have acted professionally with me especially Karen who has replied to emails I have sent at 8.30 at night within 10 minutes and answered any questions that I have had. I have read on numerous sites the feedback but from my experience I would recommend Lobster to anyone needing to rent a property. Professional, responsive and I certainly look forward to dealing with Lobster in the future. Thanks Karen you have been an absolute star in helping me get the property I wanted.PositiveResponsiveness, Professionalism

Nick · 25 August 2021

★★★★★ 5/5

Google

Excellent professional service. Karen made the whole process run smoothly, with great communication and understanding. I would recommending and using The LV Property Group in the future.

Zuzana · 18 April 2025

★★★★★ 1/5

Google

Left my mother with an actual HOLE in the ceiling. Despite several calls and emails it was only dealt with when next doors landlord rang to complain as it was affecting his property. The electrics didn't work upstairs. Toilet was leaking (which led to the hole). Had a terrible attitude over the phone. Literally didn't fix any of the problems. We realised something was wrong when paid deposit and their attitude completely changed as they asked for more and more before moving in with no way you could get the deposit back if you didn't move in. Took over a year to finally get her out of there. I don't understand how this agency is still running. It is poorly managed with terrible staff attitudes who attempt to shirk any responsibility leaving their tenants in houses that are unfit to live in.

Danae · 7 June 2020

★★★★★ 1/5

Google

Absolute joke I URGE PEOPLE TO READ THE REVIEWS AND THE AGENTS REPLIES BEFORE USING THIS COMPANY This company has a no phone call policy. So no calls will be returned only emails. As confirmed by Gemma Painter The Manager. Emails are very rarely even acknowledged by this Company, (and I use the word Company very lightly. As it's more like a Circus). Gemma Painter is The Manager, how she got that Position is beyond comprehension. She takes no responsibility for anything and uses attitude associated to a stroppy teenager.in fact, my very first meeting with Gemma (as I collected the keys to my new home that I had been assured had been repaired and cleaned.) None of this had happened I even had mould growing in the oven with an air freshener put in it. and I've had a horrendous battle even trying to get anything done. Their contractor inspected exposed wiring today, that should have been put right before I moved in, and confirmed it was live wires. He can't come back until after the weekend to make that safe. Go figure. Anyway, my first meeting with Gemma. I walked into their office/shop and was greeted with frowns as I had just interrupted them all tucking into a fry up. This was 2pm by the way. The office stunk of fried food. Gemma ushered me into a dingy back room to sign the paperwork. Her first words to me as we both sat were " I have had to sack Yvonne (the girl that showed me around) because she doesn't like confrontation". I stopped her and informed her, that wasn't my concern and she shouldn't be discussing staffing issues with tenants. I've had several stroppy emails from her showing her immature attitude to people. I have now filed a complaint with The Property Redress Scheme.

Pamela · 8 June 2019

★★★★★ 1/5

Google

Been with them in the same property for just over 7 years. I can honestly say they are the worst letting agents. I've never had one polite phone call with them, they've all been really rude so I resorted to emailing. Never get any jobs done. It took me going to the council after years of battling trying to get the boiler fixed. I've been sent 'handymen' numerous times who don't know what they're doing. I've been threatened numerous times with they're going to let themselves in the property if I'm not available for a day and time they say. Once I'm out of here I will NEVER use them again and I'll make sure anyone I know doesn't either, shambles of a place ! Just an update on me vacating the property (for future tenants wanting to rent from these scam artists) holding my deposit and will not release it due to other people's property being at the end of the street (nowhere near the property) and claiming I owe them more rent, both of which I proved was wrong. I provided pictures of what they accused me of fly tipping in my current property and bank statements to show payments had been recieved, now claiming I stayed beyond the date because they don't open on a weekend. Absolute joke of a place and I don't even know how they are still open but its all going to be reported.

Gemma · 15 April 2024

★★★★★ 1/5

Google

Company absolute disgrace customer service rude unprofessional negative very poor throughout Company stay well away no matter how desperate you are this Company have no care for you only financial gain absolute Disgusting AVOID AT ALL COST

Andrew · 20 May 2025

★★★★★ 1/5

Google

0 stars , recently watched you playing the victim on slum landlords programme and reminded me of my money you scammed off me (a huge deposit) . Don’t know how your still in business . Terrible . Do NOT be fooled by them . The positive reviews will be fake ! There’s loads of dodgy stuff about them just look everywhere.

Mel · 15 April 2024

★★★★★ 5/5

Google

Rated 5 out of 5 stars Had a great experience as a new tenant. The application process was easy enough and any worries/questions u had were easily answered by Karen.A very reliable and professional company!

Joseph · 7 March 2025

★★★★★ 1/5

Google

Absolute bandits. Gone bust more than once and made subtle changes to the company name taking deposits and money from tenants and landlords. Also, horrible to deal with. Karen is a knob

Martin · 15 April 2022

★★★★★ 1/5

Google

PLEASE AVOID THIS AGENCY AT ALL COSTS!!! I am the latest tenant to go through hell with this company . We have been through so much stress with them and has caused my partner to suffer with mental health due to having to live with constant issues they have not rectified. They will use every excuse in the book to make sure you dont get your bonds back. We admit were not perfect but cannot justify the charges we are facing!! AVOID AT ALL COSTS PLEASE we cant all be wrong !

Sean · 7 June 2021

★★★★★ 5/5

Google

Karen O'connor was really professional she took care of everything for me very quick turn around for me to find a place and be ready to move into ASAP. I highly recommend Karen and the team

Daniel · 7 June 2020

★★★★★ 5/5

Google

Thank you to Gemma and her team at Lobster! They have been super efficient, helpful and friendly throughout our 7 month rental period. They were always reliable and easy to deal with. Would highly recommend ☺️

Martina · 8 June 2019

★★★★★ 1/5

Google

0 stars , recently watched you playing the victim on slum landlords programme and reminded me of my money you scammed off me (a huge deposit) . Don’t know how your still in business . Terrible . Do NOT be fooled by them . The positive reviews will be fake ! There’s loads of dodgy stuff about them just look everywhere.

Jay · 8 May 2023

★★★★★ 5/5

Google

I would have no hesitation in recommending this company. Gemma and her team have been handling my portfolio for the last year and have done an amazing job giving me a stress free 12 months.

Leslie · 8 June 2019

★★★★★ 1/5

Google

Worst estate agent I've ever dealt with! We had a viewing booked so called them to confirm to which we were told "yes she is on her way". 15 mins go by and still no sign of them so we call back to be told that the viewing was only provisional and they had cancelled it, why not tell us that when we called earlier then!? They also said they tried calling us that morning to tell us but they LIED! WE DIDN'T RECEIVE ANY CALL! We re-book the appointment to then be told the property is no longer available! SCAM ARTISTS AND LIARS! DON'T USE THEM!!

Jake · 7 June 2020

★★★★★ 1/5

Google

Reported my heating had stopped working 9 weeks ago, no heating 4 children I've had to buy fan heaters that are costing me a fortune. I asked lobster letting would they cover the cost for the heaters they would not agree to this but are happy to leave my family with no heating. After weeks of chasing the issues up they told me I need to speak to the engineer and arrange it with him to look at the issues 4 weeks ago he looked at the problems I've been let down 4 times by Scott the engineer who picks and choses what jobs he wants to do very unprofessional and after looking at the parts he said he ordered he then asked me to send him photos of the parts after he said he ordered them, this tells me they was never ordered. The toilet won't stop flowing I have to turn the stop tap on and off ever time I want to use it or otherwise my water would be running 24/7. Shower switch broken no shower, the tap is leaking on to the floor in the bathroom this company is an absolute joke Danielle has no idea how to run a office and should be disciplined leaving it up to myself to chase the engineer up to do the work when it's not my job to chase him up. This company is fast enough to ask for the rent I would advise all landlords not to use lobster lettings as they don't look after tenants or your property my tap has been dripping on the floor for months I'm sure all The timbers will be rotted by now and damp has set in all due to incompetent office staff Danielle who can not be bothered to chase any issues up to check on the engineer and make sure the parts have been ordered and a date has been arranged to fix the issue's. In this day and age a family should not be left with no toilet or heating i, have to turn the stop tap on and off every time I want to use it and when I'm washing my clothes the water in the toilet system is constantly flowing as I need the water on for the washing machine, I will be reporting this company to the council shame on them. Gemma the manager was very professional and helped with all my issues unlike Danielle who's attitude was shocking shame on her. Mr J Molloy

Fatmolloy1 · 7 June 2020

★★★★★ 1/5

Google

WORST SERVICE EVER FROM AN AGENCY / READ BEFORE USING THEM I have been registered with this agency online as I am looking for a house to rent in Wigan. And today I experienced the worst type of service EVER. I am 35 weeks pregnant with a toddler 22 months and currently leave 20 miles away from Wigan in almost Central Manchester. Firstly after countless calls this morning to book a viewing of a house that was uploaded online less than 12 hours ago, the calls keep going to voicemail, and I never received a call back. I sent two mails vie Rightmove when the advert the house, and still got no replies. I finally got through after so much trials and spoke to a lady called Daniela. And we finally agreed for 4:15pm for the viewing time. I clearly told her my situation and condition and told her I would absolutely do my best to be on time for the viewing as I was the second one after someone viewing at 4pm. I took all sort of transport: Bus, trains, taxis, spending almost £20+ to arrive there. I took a cab as i realised i will be 5-6 minutes away, when in fact the taxi driver told me later we were only 2 minutes away, I called the office to let Daniela know so that she could ask her colleague to bear with as i was literally few minutes away, and she asked me to hold on, which i did. Then she came back to me to tell me: awww the house has now been let and that the landlord is even there to close the door or whatever... I was extremely shocked and angry because THERE IS NO WAY a home would easily be LET so fast unless, you go to the office, pay for the holding fees and provide the documents the provided, which in this case was not even done, as her colleague was still on site, so was person viewing before me. I had to hang up as i needed to come out the cab to reduce the fare, as she clearly told me that so i don't even get to see the house. Secondly , 5 minutes after i came off the cab, I even injured my foot and was bleeding, with a toddler unsettled, I composed and calmed myself then tried calling back the office, and no answers till i got home and i am writing this review. Daniela did not even bother to call me back to apologise for the inconvenience, I was the one who called . Being this heavily pregnant, travelling 20 miles away with a toddler to do a viewing and to get this sort of treatment is UNACCEPTABLE. RUBBISH SERVICE

Maman · 7 June 2020

★★★★★ 1/5

Google

Absolutely shocking estate agents. Do not use! I’m surprised they’re even allowed to do business. I have reported them to the Property Redress Scheme and to Wigan Council. I’m also in a dispute trying to get the remainder of my deposit back. They are rude, unprofessional and lie about everything. I’m looking to take both them and my landlord to court, once I’ve confirmed everything with my solicitor.

Hannah · 7 June 2022

★★★★★ 1/5

Google

Honestly this is the worse agency to get a property with. When it comes to maintenance they left me with a broken boiler, broken washing machine and fridge for 2 months. I lost a lot of money during this time. They only took action because I said I won’t pay rent. Now they are trying to hold my deposit. Wall stickers that can be removed in 5 mins and they don’t leave no marks. They are trying to take £250 of me and cleaning the bathrooms they are saying £150. Something I can go do myself in less than an hour but they are refusing because they want to keep the money. If you are looking to get a property please avoid getting one with Lobstar Lettings. The Caretaker of the building even advices me not to stay with them. The reason why I moved.

Bradley · 8 June 2019

★★★★★ 1/5

Google

Load of shite, properties full of wood lice insects etc propert in compleye disrepair and expect 550 per month, completely saw us coming, cant even afford leave, disgraceful, people avoid

Helen · 16 November 2024

★★★★★ 1/5

Google

Can safely say these are the worst estate agents. If your looking to rent stay clear of them. . I was illegally left 5-11days with out smoke alarms .I was left having to deal with a gas leak when their "emergency" number wouldn't answer then turned the phone off when I said gas leak. .the house has mould, leaks and other problems supposedly after a deep clean. .the landlord refused to do the work he said he'd do and so the estate agents said if the landlord gave me 50 quid would I do it. . They are so rude and never ring me back and barely answer my emails meaning I have to ring them and I've just discovered I've been being charged for those calls. .there have been occasions where they have gone into the house with out my knowledge or permission. They basically told me I would have to sign for or id lose over £690, bare in mind I got the keys in December and they said they'd get these problems fixed over Christmas.... please share. I'm at my whits end and this place needs shutting down

Jessica · 8 June 2018

★★★★★ 1/5

Google

Absolutely a horrible agency I ever met. PAID THE REFERENCE AND ONE MONTH DEPOSIT AFTER THEY TOOK ALMOST THREE WEEKS ON REFRENCES WASTING MY TIME AND FINALLY THEY REFUSED TO GIVE ME ALL THAT MONEY BACK. Even After two weeks they refused to answer for my any phone calls and they didn’t give me any chance to let that house In Haydock near the Tesco Express. Helpless Agency EVER.... SCAM!!!!!! DON’T GO FOR THIS AGENCY.

LeoMix · 7 June 2020

★★★★★ 1/5

Google

Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that they set, lied about facts and made up other facts that weren't true (and couldn't spell properly). They also make out that you pulled out of the contract to not give you the money (deposit) back. This is the only estate agent company we know who want the deposit before the day you move in.

Nakita · 8 June 2017

★★★★★ 1/5

Google

A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed our scheduled moving in appointment at the property - offered £40 to make up for this. I requested our landlord's address and it was not provided within the statutory time-frame, it took several requests before it was provided. Agent rep arrived at the wrong time for our moving out appointment. Lobster delayed the process in getting our deposit returned (by months). This agency also attempted to charge fees for cleaning work which took place well after we had vacated the property - this was despite the fact that an inspection took place and it was agreed on check-out that the flat was cleaned to an excellent standard.

Claire · 8 June 2017