Trusted Agent profile · Aberystwyth
★★★★★
169 reviews across 3 platforms
10 Eastgate, Aberystwyth, SY23 2AR, SY23 2AR
Padarn Property's office in Aberystwyth, at 10 Eastgate, is rated 4.4 out of 5 across 169 reviews on three platforms, including 159 Google reviews rated 4.4.
Every review we hold for the Aberystwyth office, from every platform, shown as written. First names only.
5/5
GoogleWhat a fabulous company to oversea our rental property, nothing is too much trouble. First point of call for our tenants is Padarn, who have always been able to sort things out, without any fuss. Very friendly pleasant staff. Definitely recommend Padarn.
Thank you so much for leaving the lovely review!
5/5
GoogleI would like to say how supportive Lynne has been from the Padarn Team, her communication has been excellent and has really understood the needs of the tenant. I would very much recommend her and Padarn Properties.
What a lovely review! Thank you so much for taking the time to leave a review for us!
5/5
GoogleI lived in a Padarn property for 6-months and I don't recall ever having a more pleasant experience with an estate agent. Lynne was helpful throughout, and any of the minor issues with the house were resolved quickly and efficiently. I don't hesitate to highly recommend the Padarn team.
Thank you so much for the review Karl - we really appreciate it 😃 …
5/5
GooglePadarn Property manage my rentals, they are always on the ball, quick to respond and find the best tenants for the property. Nothing is too much trouble for any of the staff. I’m really grateful for all their hard work.
Thank you so much Gareth!
5/5
FacebookExcellent service from Seth in the Lettings Department. He was always just an email away and very quick to respond and clarify any questions we had. We will definitely be using them again in the future.
Thank you very much for leaving the review! We really appreciate it 😁
5/5
Google“I’ve had a great experience with this letting agent. They are always easy to reach, quick to respond, and proactive in handling matters related to my property. It’s reassuring to deal with such a professional and reliable team.”
Thank you so much for leaving the review Angharad! We are glad to hear you have had a great experience with us ☺️
1/5
GoogleStudents Beware We are 6 students who rented a property from Padarn for the 23/24 semesters. Padarn seemed extremely professional in the viewing and deposit placing period of our tenancy. In our viewing we were told that changes would be made to the house in terms of issues being fixed such as broken windows, a door and just general fixings around the house as it wasn’t in the greatest of states when we viewed it. We were also told that the private parking was allocated two spaces for our house and one for next door (as they were a smaller property). Upon arriving at the house after summer none of this had been fixed and the most that had been done to the house was a slight clean, the private parking was on a first come first serve basis and when we inquired we were told “it has always been first come first serve” and “I’m sorry for the miscommunication - I believe parking shouldn’t be much of an issue on the street”. We had no proof of what was said in the viewing as it was said in person so all we got back from Padarn were unprofessional messages about how none of the things were ever said to us. Moving onto the issues with broken windows and a broken front door lock as well as many other issues which we were told would be fixed on the initial viewing all the way back in December of 2022. The main stained glass windows in the hallway and stairway had been smashed in, with multiple holes and cracks all being held together by tape, as well as the same issue on the front doors stained glass window, this obviously created a massive draft when we moved in coming into the winter period, this made some areas of the house freezing cold and was obviously our first complaint when we moved in. We went in store and went through the motions of getting this fixed which is when we were told that a specialist would need to come down from Swansea due to them being stained glass windows, I suggested that all the window needed was a Perspex cover for the time being so that the draft would stop and was told the specialist would be down over Christmas whilst we were all back at home. Fast forward after Christmas break it wasn’t done, when it eventually did get done they simply covered the windows in Perspex as originally proposed months prior. We went without a working boiler for a week in which Padarn had the cheek to say ‘we’re not forcing you to stay there’. The outside area out the back where bins were kept, had a collapsed drain in which rats would come up was only taken seriously when action was threatened. We had so many issues with our property in which we didn’t find padarn helpful or professional in the slightest. The person who dealt with our complaints would send winky face emojis along with almost passive aggressive comments about ‘looking after it’ as it’s an old place. Other issues included, toilets leaking, shower leaking through to bedroom, front door not locking, carpets sliding under our feet on stairs and in living areas, furniture being disgusting and broken, and no hot water for prolonged periods of time. As a collective the six of us were paying £1,980 a month to this company for rent alone, the way we were treated does not reflect this price at all. I would urge anyone who uses this company especially students to get everything they say to you written down on email and to take pictures and videos of everything. As students we were not treated as these other reviews state.
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. While we strive to address maintenance issues promptly, we acknowledge that there were delays in some repairs, however we would like to note that we pride ourselves on responding quickly which I can was done at our agency. Unfortunately, we issues such as stained glass, as this is a specialised area of maintenance, there can be a longer lead time with repairs. I understand this can be very frustrating! We also want to emphasise that we take all tenant issues seriously and aim to resolve them professionally, though we understand your frustration in this case. We appreciate your suggestion about documenting communications. If there are any unresolved issues, please contact us directly so we can address them promptly.
5/5
GoogleAll of the staff I met here were amazing, they went above and beyond for my daughter and I when securing the property. Absolutely fantastic service from Liz, Lynne and Holly, any difficulties that were faced with the application process, they worked closely with me to resolve and kept communicating with me when I was uncertain. Made the whole process feel very personal and have stayed in contact after securing the property. Can not thank you guys enough, great team, great people 🙏🏾and we are over the moon with or new home.
What a lovely review! Thank you so much Jade, we really appreciate it!
5/5
GoogleBeen living in one of their properties for over a decade. I don't speak to them that often, mostly because I've had so few issues, but on the occasions I do, I've always found the Padarn crew lovely to deal with. Had a water leak in the bathroom a few weeks ago. I rang the emergency contact number at around 7:15am. Lynne rang me back immediately. Plumber arrived within 30 minutes, and an hour later everything was fixed and back up and running. Can't really ask for better than that.
This is such a lovely review to read - thank you Dan, we really appreciate it ✨
5/5
FacebookHighly recommend Padarn Property for a great rental experience 🏡. Lynne and Elliott went above and beyond, ensured a smooth process from start to end of tenancy and nothing was too much hassle! What a fabulous team! ⭐️
5/5
FacebookSeren cleaning services✨ had the pleasure to work for your company in a end of tenancy clean, great commutation from start to finish, very professional & supportive looking forward to working for you in the near future ! Thanks Dawn & Team ⭐️⭐️⭐️⭐️
5/5
GooglePadarn property management is a very good company, staffs are so knowledgeable and friendly and helpful, always keep landlord informed and updated the latest information, the service provided are highly efficient and recommended.
Thank you so much for the review Tony!
5/5
GoogleThis is my first time renting flat in Aberystwyth, I’m very delighted with the service provided by Padarn property agency. From the house viewing session with Holly to moving-in process with Lynne, everything was smooth and pleasant. They’re very lovely, responsive and reliable. Lynne has helped me a lot during the process and responded to all enquiries/issue in timely manner. Besides, the flat is newly refurbished and provided with new furnitures. Excellent experience! Thank you :)
Thank you so much for the review, Aimi! That is so lovely to hear ☺️
1/5
FacebookPadarn property will leave you with no working oven, storage heaters that need replacing. Windows that leaked and brought a draft in. Mold that appears on the walls and there excuse is just rub it off. Thick black mold above where the pram was. I’ve got evidence to show and prove this. This was not fair, especially during cold months with no heating that worked properly and we had a young baby. Padarn aren’t interested in resolving anything but looking for the money signs and to pick little faults.
5/5
GoogleI have been renting off Padarn property for the last 6 months. Moving in process was very stress free and Staff at Padarn property was always on hand with any questions I had. I had an inspection 3 weeks in which was good to have a catch up with a member of staff and this was a chance to have any discussion relating to the property. Quick response and friendly staff.
Thank you so much for leaving the review Haf - this is so lovely to hear and we really appreciate it!
5/5
GoogleI have lived in a house with Padarn Property for nearly a year now and have very few complaints! They are always very quick to respond to emails and fix any problems we may have as quickly as possible. During the house viewing season for students they were always great in contacting us to let us know beforehand what time they would be coming in. Great estate agents, very organised and efficient.
Thank you so much for the review Dixie - we really appreciate it!!!
5/5
GoogleCould not recommend more. Ben was brilliant throughout the process & he was always quick to respond to any queries we had, and update us of any progress with the sale. Would use again.
Thank you so much for the review - we are really happy to hear this! We appreciate the review a lot and the support does not go unnoticed!
1/5
GoogleWe rented from Padarn property. Before signing the agreement I asked is there any issues with noise to which they replied no. From the moment we moved in we have nothing but problems with noise and they just didn't deal with the issue. 5 months into our agreement the person above us (the one making the noise) flooded our flat. Padarn didn't want to find us alternative accommodation and we were left with no other option but up move in with my mother. They forced us to pay the final month rent and bills even though we couldn't live there due to the damp and damage. We made the decision to move out after 3 days without anything being fixed, a wet bed, water through the electric. When we moved in the radiator was hanging off the wall, the kitchen window wouldn't close. Terrible service keep well away. It cost us over £1000 in lost property and about the same in rent, council tax and bills we had to pay even when not living there as they wouldn't let us leave even though the flat was unlivable.
Hi Malcolm, thank you for the review - we always like to hear how we can improve, although it is sad to see such a low star review. I am quite surprised to see that a review has been left so many months after vacation - please let us know what could have caused this review to be written now, as I hope there is no recent distress since you rented with us a year ago. Feel free to contact us via info@padarnproperty.co.uk Firstly, I would like to apologise for the distress this has caused you, as I can understand your frustration. I would like to address the leak that was in the flat, which was dealt with immediately and fixed on the same day. The cosmetic work followed a few days later in order for the ceiling to completely dry first. With regards to the the issue with noise - this was never a problem in the past and we had never had complaints with previous tenants regarding noise hence how we thought this was never an issue and relayed this to you. I can understand the upset over bills and increase of the rent, council tax and utilities across the nation - price increases have had a significant effect in the cost of living! I wish you all the best in the future Malcolm!
5/5
GoogleI've used Padarn for over 15 years and they have been responsive, professional and competent throughout. No issues and top marks!
Thank you for leaving the review Maria - we really appreciate it!
5/5
GoogleBoth Holly and Rhys were very welcoming and helpful in finding a place! They were very patient and worked hard to make sure everything was taken care of for me. I would 100% consider Padarn when looking for your next place! Thanks again Holly and Rhys!
Thank you for much for leaving a review for us - we really appreciate it! Always here :) :)
1/5
GoogleHorrible agency! I was in a shared contract with 6 people they only charged deposit 5. In addition after the contract finished they charged us over £400 in cleaning fees even though the house was clean. Plus because they forgot to charge one of the tenants they deducted his chare from our deposit. After confronting the agency they said it wasn't their fault and that I had to pay even though it said on the contract that all 6 tenants had paid the deposit. Very rude, not helpful and not very transparent. Do not recommend them at all!!
Hi Maria, I am so sorry to hear about this, and understand why you may be frustrated for not agreeing to the decision DPS came to about the return of you deposit. It is difficult with joint tenancies, as everyone is responsible for the property. I can assure you, we did not charge anyone else’s deposits to the rest of the tenants at the property. We would love to discuss this further with you, and hope we can help you. Please call or email us. All the best!
5/5
GoogleMy experience with Padarn has been great. Lynne and Liz went above and beyond, were super responsive, and prompt with communication. A really professional and friendly agency!
Thank you so much for the review Ffion! This is so lovely to hear, and we really appreciate you taking the time to leave a review 😁 …
5/5
GoogleI have lived in rented properties for over twenty years and by a considerable distance Holly has provided the most helpful, courteous, friendly and understanding service at every step of the application process and with any issues since I moved in. Having been looking to move to the area for the past few months I have dealt with pretty much every other letting agent in town as well as a number of private landlords she puts them all to shame. Extremely professional without compromising on empathy and the human touch. Really wish I could give more than five stars in all fairness.
What a lovely review to read - this has put a big smile on my face and made my day! Thank you so much, and I really do appreciate it. All the best always, Holly :)
5/5
GoogleAmazing service and great experience with all the adventures related to house sales . Very good contact and bespoke service
Thank you so much for the lovely review ⭐️
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