A1 Property Letting Aberystwyth reviews

★★★★★ 5/5

Google

Sarah and Jason were fantastic to work with. Always polite and professional, they made the experience of property management incredibly easy for me. Nothing was ever too much to ask for and they dealt with any problems that arose. I will definitely be working with A1 again in the future.

Sarah · 24 October 2022

★★★★★ 5/5

Google

Lovely flat for students studying in aberystwyth. Landlord is always happy to help. Had no problems living here :)

Tom · 10 October 2024

★★★★★ 5/5

Google

I recently rented a property with A1 PORPERTIES,I haven't got a bad word to say no hanging around fast and reliable service friendly staff that were more than happy to help,went above and beyond Thank you A1.

Chris · 10 October 2025

★★★★★ 5/5

Google

It was very comfortable for me to live in one of the A1 house. The agency is very good, people are kind and always responded promptly to me my request. Thank you A1!

Elisabeth · 10 October 2025

★★★★★ 5/5

Google

A1 Properties one of the best Property solutions..very professional and reliable. Thank you for landed us with fabulous Property as per our requirements. Much Appreciate it! Thank you so much.

Sofiya · 8 November 2025

★★★★★ 5/5

Google

Jason and his team are always friendly and helpful. We would definitely recommend them.

Janet · 10 October 2024

★★★★★ 1/5

Google

STUDENTS BEWARE! Especially if it says all bills included, they will leave you with the bill , in our case the landlord still has nearly £1000 to pay. Sarah the owner of a1 will probably respond to say that she has tried to help and that it’s our responsibility but this will be false and they are ignoring any liability ! this won’t be the first group of students they do this to and I’m sure it won’t be the last . The property itself was also sub standard and the treatment at the end of the tenancy ref deposit etc was appalling. Incredibly unprofessional company !! BEWARE

Carla · 24 October 2023

★★★★★ 1/5

Google

DO NOT RENT WITH THIS COMPANY - especially if you are a student please beware - the treatment of students in these accommodations and the property itself that was leased to my daughter was appalling. They have left one of the students in nearly £1000 of debt and this will affect her credit rating and they have stated they will help but always respond to emails with no real help. The agency will probably comment on this with a lie - but read through all other comments on here - this agency is one to be steer cleared of students

Graham · 24 October 2023

★★★★★ 1/5

Google

Do not rent with them! At the end of my tenancy we have been left with a debt of over £2000 in utilities which a1 are stating is our responsibility however bills were included (up to allowance) when we have contacted a1 stating that the allowance has not been met they are then stating that this is a problem on the utility companies side and that the landlord has payed his share and will not help any further. They have sent no proof of payment from landlord and are ignoring certain emails when we do get a response it is short and extremely unhelpful. At the beginning of the tenancy there were many other minor issues that they would not help with such as no heating as well as when water started leaking through the ceiling they sent over an estate agent and it then took them days to contact a plumber to help. Overall would not recommend a1. They may respond to this with lies that they have tried to help however this is not true and they keep on putting this issue onto ourselves and ignoring emails

Eloise · 24 October 2023

★★★★★ 1/5

Google

Terrible and charged us £130 to “clean the house” when all they did was pick up stuff they left there and flush the toilet. WE DONT NEED LANDLORDS THEY NEED US

Jamie · 10 October 2025

★★★★★ 5/5

Google

Jason and his team are very responsive and prompt to resolve all issues raised. They are professional, friendly and efficient. We would highly recommended A1 Property without a second thought.

Michelle · 24 October 2023

★★★★★ 5/5

Google

Easy to deal with transaction made easy. Would recommend

Claire · 10 April 2026

★★★★★ 5/5

Google

Such lovely landlords, any issues they resolved it immediately!

Mabli · 10 April 2026

★★★★★ 5/5

Google

I've been with A1 Properties for about 7 years now. I've always done my best to do right by them and they have done the same in turn for me. I've been in a tough spot once or twice, but being upfront and open with them, they have done their best to be understanding, patient and help me in any way they can. Always have responded in a quick manner when I've had issues around the flat.

Atomlad · 24 October 2023

★★★★★ 5/5

Google

A1 have been super helpful and easy to deal with. Communications have been clear and prompt. Everything with them has felt straightforward and well managed.

Karter · 15 November 2025

★★★★★ 5/5

Google

Very attaint I've and responsive agents. Been with them for 2 years now and was always hands on when any repairs or works are needed. Great communication.

Mo · 10 October 2025

★★★★★ 1/5

Google

Unprofessional customer service and unacceptable acommodations. My first negative experience was by email: when asking anything about the flat, I was met with blunt unhelpful answers which left me no better than before I had asked. When I arrived, they took me to the flat I have rented. The hall was full of spiders and cobwebs, and the living room was disgusting (see pictures). It was clear no inspection of any kind had been done. The lock of my room had been forced open by one of the other tenants and the bed and a chair were broken while cigarettes littered the floor. Jason, I assume the owner, changed the lock that day but I was so scared that night that the next day I went to the agency to ask for a change of flat. I have to say that the kitchen and the bathroom in that first flat were OK and looked relatively new. I was shown another apartment which was in a similar state. The carpets were filthy and there were still crumbs on the table. It was immediately obvious that no cleaning had been done since the previous tenant. Upon further inspection, I discovered: clothes and papers in the wardrobe; dirty socks and half eaten food underneath the bed. The carpet was frayed at the edges (see pictures) and the window was cracked and the latch did not work despite being on the ground floor, meaning that it could be opened from the outside. A further thing, the bed was damaged so when lying on it, my back was at an angle rather than being flat. I went to the agency and they told me to email them pictures of the things that were wrong, which I did. It took them 3 weeks to fix the bed. The day they came to fix it, I reminded them of the other things which were not OK. The answer to the crack was that I wouldn't be charged for it but it wouldn't be fixed either; to the carpets they said it was a normal thing about old carpets and they wouldn't do anything; and about the latch that they would send the carpenter to fix it. This took over 2 months. Luckily, during that time I was able to get it fixed by a friend. Two days after getting it fixed, I noticed someone attempting to open the window. If left until the carpenter arrived, this attempt would have been succesful and I would have been sleeping while a stranger entered my room. Overall, I would not recommend to rent with this agency. Flats are not in good condition and at the price they charge. There is no excuse. I believe they don't put the effort in because they know that they are dealing with students, who are less experienced and less likely to complain. I felt unsafe and uncomfortable for the entirety of my stay and I am very glad to be out of their accomodation. Edit: having read the response from the agency, I have decided to add this edit as I believe it is better to air my grievances publicly than respond in private so everyone can read it. I have to say that you were nice the first day. I went to the agency's office and you drove me from there to the first flat. However, this was after several missed calls and waiting in the cold despite giving an approximate time that I would arrive. Yes, I agreed to the second accommodation. However, this was admittedly due to my inexperience as a tenant (which honestly in hindsight I believe the company takes advantage of). There was a time pressure in place as I was informed that other people were interested in the property and I had only one day to decide, and the fact that I had just arrived from my country and had nowhere else to go. I did complain about the flaws as mentioned in my main review. I went to the office in person to report the problems and was told it would be fixed and to email them pictures. The next day (25th September) I did this and received no response. Three weeks later (14th October), with still no response, I emailed again to chase up these issues and attach more pictures but again received no response. I think my concerns are clearly expressed and correctly placed.

Lena · 24 October 2020

★★★★★ 5/5

Google

Very quick responses via email Good communication and helped new tenants who are new to living away from home move into their accommodation.

Hester · 10 October 2025

★★★★★ 1/5

Google

If I could give 0 stars I would. We didn't get to the point of renting a property before they were rude towards me and the group I was with. We gave a holding deposit and they gave the property to another group, we haven't seen what we paid despite being told we'd get our money back. Students be weary of this company, read all the comments.

Faith-Ann · 28 December 2023

★★★★★ 5/5

Google

A1 properties are the best!! Getting my first rent here in the UK was so smooth and I recommend them anytime!

Akemu · 10 October 2025

★★★★★ 5/5

Google

I have had a very good experience letting with A1. Staff are extremely helpful with all situations, I highly recommend them!

Mia · 10 October 2025

★★★★★ 5/5

Google

Recently viewed a couple of properties around the Aberystwyth area with A1. Sarah was very helpful, accommodating and knowledgeable. This led to the smooth purchase of a lovely property. 100% would recommend.

Amy · 24 October 2022

★★★★★ 1/5

Google

The worst ever agency i have ever experienced. - - - The heating was hardly ever on, - The tap remained broken throughout my stay of 1 year - the bedroom light never got replaced - moving in the place was a literal shambles with nothing even remotely finished even though they promised - the back garden was horrendous with rubbish and dirty nappies everywhere from previous tennants - the ceiling never did get painted over from a previous collapse from upstairs Btw, they promised all this would get sorted. Now they are trying to overcharge for cleaning amounting to even more than the deposit. If you’re a student avoid these at all costs, corrupt exploitation at its finest

Classical · 24 October 2022

★★★★★ 1/5

Google

I am a full time student at Aberystwyth University. I decided to go with A1 as they were cheap and seemed friendly when we first met them. As soon as the contract was signed things started going wrong. We were given a move in date of June (as we have our own furniture, moving isn't easy) then the date was changed to July, I had to take time off work and come back from Scotland. We arrived and the place was absolutely disgusting. I had to hire a carpet cleaner for the bedroom and even this didn't get rid of the smell. When I was ushered to sign the inventory, I thought nothing of it, as Sarah assured me that if there were any problems we would be able to amend it. This was not the case, and after returning my copy of it to them with amendments I never saw it again. Communication was terrible throughout, no notice of access was given and if we were told they were coming it was and email saying 'we will be around this morning'. I asked for notice on several occasions and was continually ignored. Workmen were given keys and told to enter without our consent or knowledge. We found out from our neighbours that throughout the summer period (after we moved our furniture and belongings in and went back to work in Scotland) that the workmen who were in to replace the bathroom floor (which I had to point out was rotten through when we arrived in June) had been given a set of keys to our flat and left them on the windowsill OUTSIDE in the front garden, for weeks, so they could access our flat whenever they needed. I should point out that no notice of entry was given the entire time, something which continued throughout our tenancy. We had a carbon monoxide leak and we were never told about by the letting agency. The boiler was in our neighbours part of the house, however, as it was a shared stairwell and there was no door at the top this would have affected us as well had my neighbor not been in the kitchen upstairs to hear the alarm. The emergency plumber who was called out informed us that the entire heating system was not up to regulation and had to be replaced. Following this, we went without heating and hot water for two weeks in the middle of winter and were not offered alternative heating arrangements until I emailed to complain. Some old and severely damaged electric heaters were then left in the house one day, again with no communication or notice of access. No gas safety certificate was ever provided despite my requests. When I first arrived I asked about a damp patch on the living room ceiling. I was assured it was an old problem and now fixed. We returned from a visit home one weekend to a sofa soaked through with dirty water and a flooded carpet. This leak, which was right above the light fitting, caused an electrical short in the middle of the night and the fire alarm went off. My neighbour rang Jason and he advised us that someone would be out in the morning to check the electrics. I wasn't happy with this and phoned the fire department, who informed me that it should be checked immediately. Upon inspection, we were advised that an electrician should be called first thing. After his information was relayed to our agents, Jason himself turned up, blew the dust off the fire alarm, and no electrician was ever called. The plumber came round several times (never with any notice or on the days he was supposed to), however the leak continued for months, right up until the day we left. We had a mould problem caused by disrepair which they refused to deal with and repairs that were made were quick fix. The stress of living in that flat ruined my year at university so much so that I had to go to the doctor about stress and nearly failed my exams. After consulting shelter we tried to negotiate an early termination of the contract and were met with hostility. They even threatened to take our deposit but we got it back in the end as the place was spotless when we left. STAY AWAY. EDIT IN RESPONSE TO REPLY: I was never given the opportunity to refuse entry to workmen. All we asked for was the notice required by law.

Louise · 25 October 2018