Trusted Agent profile · Aberystwyth
★★★★★
143 reviews across 1 platform
3 Northgate Street, Ceredigion, SY23 2JS, Aberystwyth, SY23 2JS
A1 Property Letting's office in Aberystwyth, at 3 Northgate Street, is rated 3.6 out of 5 across 143 reviews on 1 platform, including 143 Google reviews rated 3.6.
Every review we hold for the Aberystwyth office, from every platform, shown as written. First names only.
5/5
GoogleWe’ve been with A1 just over a year now renting a property. We’ve got a beautiful 2 bedroom house and if any maintenance is needed Jason is straight on the case. We’ve had no problems with A1 and we look forward to many more years renting from A1. Highly recommend. Thank you.
5/5
GoogleGreat company to let from nothing has been to much trouble everything I've asked for has been delt with straight away and when i left the property Catrin was very professional ending with me getting a full refund on my deposit Jason and his team are very professional many thanks
Thank you so much!
5/5
GoogleA1 were extremely helpful both during and just after I was one of their tenants. They were on hand both in and out of office hours, kept me up to date and easy to contact. I am very grateful for all they did when I was their tenant.
Thank you for your review! We really appreciate it!
1/5
GoogleBeware of all bills included and cheap renting. There was issues from the beginning of the tenancy from the heating not working for months, after trying to contact to sort along with several other issues which replies we’re short, unhelpful and took days to receive. We were then landed with a utilities bill of 2300 which was originally stated was ours to pay due to an overpayment of our allowance. After looking into this the landlord still owes nearly 1000 of this amount and we have just been fobbed off saying it’s been paid from his side and there is nothing they can do, unable to provide any proof of payment after days of going back and forth! There is 5 star reviews stating they are helpful and quick with issues, this is all untrue and i believe that these are all fake. A response will most likely be posted saying they have helped as much as they can but this is also a lie and you will forever be chasing any problem you have, which you will probably have many. From a students perspective please please do not use this agency. The other reviews can speak for themselves.
Thank you for your review. We trust you now have all information requested in relation to the allowance outlined in the contract. Landlord has provided copy bank statements to prove utility bills have been paid. We have a record that the boiler engineer visited at the start of the winter when it was reported of no heating, the engineer showed you how the boiler works and all was left in working order. Please get in touch if you need further information.
3/5
GoogleA1 have been difficult and unorganised to deal with. We used A1 to find our 2nd year house, our landlady (not A1) is amazing, she is helpful, kind and great. HOWEVER when getting the contracts signed, applying for unihomes for bills and getting our student cards looked at to be exempt from council tax we had a difficult time. A1 sent us the contracts which were incorrect (wrong starting date and missing a tenant from the contact!) Also multiple times I was asked to resend the unihomes forms and student cards as they seemed to have lost them. The shop is often shut. If you are working or in a high contact hours course its nearly impossible to get hold of them. On the other hand since the contracts have been signed we haven't had any problems. And are staying in the house next year and hope for a easier experiance resigning the new contract and sorting the bills.
Thank you for leaving us your review. Sorry to hear that you have had difficulties communicating with us, however we can see many dialogues over email in relation to your applications and contracts where more information was required from your group. We understand this can be frustrating and trust you understand that we must ensure files are always completed in full for our landlords. We remember the issue with names on the contract and have since discussed this with our software supplier as we agree that this is unacceptable, the dates on the contract were at the request of your landlord. Our office is only shut if all staff have an outside meeting or viewing appointment, which is rare. You are always welcome to book an appointment in our office if you wish. We are glad to hear that your have enjoyed your property and have chosen to renew your contract for the next academic year!
5/5
GoogleA1 is one of the best letting agents in Aberystwyth. Signing tenancy agreement was easy, fast and hassle free. I can recommend them 100%. Big thanks to Jason, Sarah & rest of the team for a smooth and pleasant process.
Thank you for leaving this review! it means so much to us to receive your feedback. Enjoy your new home!
1/5
GoogleMy partner and I rented a property with A1 from August 2023 to July 2024. During the tenancy, there were a few issues, some of which were sorted out easily, some of which took persistent emails to get a satisfactory response. They appeared to be a standard, middle-of-the-road letting agent. As we left the property, there was an issue with the deposit. A1 requires a pet deposit on top of what is expected to pay, and they had not protected that pet deposit at all. Further investigation showed that they had not done their due diligence in protecting any of the deposit within the time frame of 30 days as set out by the Housing Rights Act 2004. A1 briefly insinuated that we had broken our contract, with very little proof, but pursued no action against us. Ultimately, A1 paid us compensation, and we decided against leaving a bad review, as we had gotten what we felt we deserved and didn’t feel the need to drag their name through the mud. At the end of the day, the reason A1 is getting this negative review is because of the unprofessional way Sarah has treated us since leaving their tenancy. She has pointed at us and made comments about us as we pass her on the street and enter our current property. I do not believe my actions render me a “nasty man”, as I heard her say to her friends, and I think the way they handle problems is immature, bordering on harassment. Use A1 properties only if you understand your rights and are planning on leaving town as soon as you move out.
Unfortunately, this is not a true reflection on A1 Property and we trust all understand that there is always 2 sides to any issue.
5/5
GoogleA1 consistently went above and beyond to resolve issues relating to my flat, my building, and those that arose within the surrounding area. They responded swiftly and professionally to any and all inquiries. I am very pleased with my experience
Thank you for taking the time to leave us a review! We have enjoyed working with you over the last couple of years and wish you luck in your new home.
5/5
GoogleI have used A1 for letting my Student HMO in Aberystwyth for the past 3 years and they have always been excellent to deal with. Sarah and Jason always responded quickly to any queries and their knowledge of the local housing/ student market is invaluable. Overall they take a lot of the hassle out of letting so I would highly recommend them.
Many thanks for your review Paul and we also enjoy working along side you!
5/5
GoogleAlthough in the end we did not go with the property we were interested in due to loosing one tenant, the professional and friendly service I received from Sarah made the whole experience so much better! She was very helpful throughout the entire viewing process and also gave suggestions of how we could possibly rent the property as a smaller group. Thank you very much for providing such great service - I have no doubts that this standard would be upheld if we were to rent from this company!
Thank you for your review! Thankfully you did become a tenant with us, and we wish you luck in the future!
5/5
GoogleI have been with A1 Property for a year, and from the very beginning, the experience has been outstanding. The staff has been incredibly helpful, responsive, and professional throughout the entire process, from moving in to ongoing support. The property has been well-maintained and kept to high standards. I highly recommend A1 Property for their efficiency, professionalism, and excellent service.
Thank you so much for taking time to leave us a review. We really appreciate your feedback!
5/5
GoogleA lovely little two person flat! The rooms were small but cosy and the living area/kitchen was absolutely winner. Jason and Sarah were both very helpful and understanding during our stay so would definitely recommend this property to future tenants!
Thank you for leaving your review and good luck for the future!
1/5
GoogleUtter waste of time, Shop is always shut, the house rented was in a super disgraceful state. Cold, Drafty, Poorly maintained. Our advise is make sure you check everything these agents let, you will be disappointed. ANY 5* reviews in my opinion are fake. we have looked at there lets and no way are they 5*
Thank you for getting in touch, please contact us in order that we may assis you further.
5/5
GoogleBeen with A1 for an academic year and I have nothing bad to say about them, only good. I am very unsure about the bad reviews they've been having and none of what's been mentioned in the negative reviews have happened to me in the duration of my year. A1 have been absolutely phenomenal. People have been saying that A1 are slow at responding to their emails, but I did not experience that. I had to contact A1 on multiple occasions, and every time I did I would get a very quick response, within an hour. One reason we had to email was a few things not working or damaged around the flat. A quick email, and a very quick response later, and A1 are already on it. They would send someone over to sort the issues out within a day or two! I should also mention that you should always expect there to be a few issues with the place you move into, I have never moved into a place where I didn't have to contact an agency to have something fixed, and I have rented a few places before I rented with A1. Just send them an email, and acknowledging A1's amazing service, they will have that issue sorted in no time! They are very kind, caring, patient and understanding people. Right from the time we had a viewing around the house, to the first day of moving in I have felt this. I'd pop to the office about something and all the time I've felt welcome, it's always been a very comfortable environment. A1 have also been fantastic with giving back our deposit. We had someone move out in the middle of the year, and the deposit was returned to them before our tenancy ended. There was a bit of a misunderstanding at the end of the official tenancy in regards to the deposit, but this was not directly related to A1. The misunderstanding was caused by the complex situation of my previous flatmate moving out, and DPS's very confusing website layout because it was not made for a situation like this. We should've received an email to confirm our bank details when A1 filled in the necessary details. The situation was sorted after contacting DPS. A situation like this will not happen if you don't go through the same as we did! Just a note, don't blindly head into a tenancy, do lots of research beforehand. Read all information in your tenancy agreement, read all terms and conditions of deposit protection, know what to do, and keep your accomodation tidy and in the same condition as it was the first day you moved into your accommodation and you will not go through any issues. All in all, A1 have been absolutely wonderful and I highly recommend them.PositiveResponsiveness, Quality, Value
Thank you very much for your review!
5/5
GoogleA friend of mine, Gerry, began renting with these and I helped him move in. The standards were much higher than I expected having looked around at other properties of similar size and price. The letting agents, Sarah and Jason were very friendly and professional, even to myself who was not party to the arrangement.
Thank you!!
5/5
GoogleMy experienc Letting e of A1 Property agents is that they are kind, efficient ant approachable. In my experience any problem has been solved without delay and they have always kept me updated with any developments.
1/5
GoogleDo not go with this agency. There are a myriad of issues with them from the residents side, one simple one being communication. Unless you are explicit with your complaint you may get a response or they may not respond to you. However, the worse part is in our contract we were not held to paying the water bill. but i was made lead tenant on the water bill, (without my knowledge or informed consent) and i have just been stuck with a £460 water bill. Do not sign with this agency.
Thank you for leaving your review. Further on from our telephone conversation we can confirm that your allowance amount for utility bills stated on your contract was paid in full by your landlord. Unfortunately any utility bills due over and above your utility allowance are the responsibility of the occupants. We would also suggest that you ascertain that the meter readings on your water bill are correct. We hope this helps. A1 Property
5/5
GoogleA1 Property have been great to deal with, professional, approachable, and always quick to help. We have recently engaged them relating to our HMO and their support with our renovations has been invaluable, and the difference compared to our previous agent is night and day. We’re really pleased with the service and would definitely recommend them!
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and we are enjoying working with you!
1/5
GoogleAbsolutely useless money grabbers. I cannot stress how poorly managed and run A1 are. They are about as useful as a chocolate tea pot.
Can you please give us some more information as your name is not on our system. We do get confused with other businesses of the same name. Please contact us on 01970 602755 in order to go through this. Thank you.
5/5
GoogleI've been in this new property for 2 years and each time I raise a maintenance issue it gets dealt with promptly. Yesterday, I told them my immersion heater had broken and within 2 hours an engineer was at my door to fix it. Very happy with the service I get at A1.
Thank you so much for your review! You are a great tenant to work with! Many thanks
5/5
GoogleA1 Property have been brilliant. They helped my partner and I acquire our first rented flat, and always maintained clear and quick communication every step of the way. I would highly recommend A1 for anyone looking for a place in Aberystwyth.
Thank you for your review! Enjoy your new home!
5/5
GoogleVery good Letting agency . Do all they can to support landlord and tenant , Go above and beyond, very happy with service. Helpful and responsive
1/5
GoogleStaff seem to think it is acceptable to park in a Disabled Bay without displaying a valid disabled badge and then go into another shop. Yes, I am disabled, yet he took the last disabled space on Chalybeate Street, Aberystwyth.
Hi. We are sorry to hear this and we will take note. We were under the impression that we parked in loading bay. Apologies
5/5
GoogleA great letting agency. Any issues were dealt with promptly and professionally. I would highly recommend A1 Property Letting as a tenant.
Thank you for taking the time to leave us a review, it is very much appreciated! We wish you happiness in your new home.
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