Trusted Agent profile · Aberdeenshire
★★★★★
1,586 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,586 reviews on two platforms, including 37 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are tenants with DJ Alexander for 6…
We are tenants with DJ Alexander for 6 months and till now we had a great experience. Martin from the end of the tenancy team manager was very helpful and helped with our requests.
Hi Symela,Thanks for the great review!
1/5
Trustpilotdj alexander swindler
nothing has been agreed upon, nothing has been fixed, and money is being taken from me
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent experience including…
Excellent experience including arranging viewing, processing my application, and answering my queries.
Thanks for the great review. I will pass this onto the team.
4/5
TrustpilotThe house search experience with DJ…
The house search experience with DJ Alexander was great. The staff is very friendly, supportive, and approachable.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotExcellent
Excellent, professional service by the D J Alexander team.
Thank you, Ian, for this great review. We will pass your feedback onto the Team.
5/5
TrustpilotVery helpful
Very helpful, kind and supportive staff highly recommended
Thank you, Mr Clarke, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotExcellent guidance and hospitality by…
Excellent guidance and hospitality by ElaineThompsonThank you very Much!
Thank you for this great review. We will pass your feedback onto Elaine.
5/5
TrustpilotGreat customer service with Amber
I was in contact with Amber at DJ Alexander in relation to a rental property. She returned my calls swiftly and was very helpful and prompt to let me know what was going on at each stage. She was not only professional but also supportive in her approach and I was grateful for her help.
3/5
TrustpilotGeorgia = amazing | Wait times = rubbish
Once I got through to Georgia Torrice, she was brilliant, calm, professional and helpful, got me sorted in record time.The only issue is that it took 30 minutes of sitting on hold to get to that point. Every other time I've called it has either rung out, or no one has answered in 45+ minutes.
1/5
TrustpilotNow 16 days without heating or hot…
Now 16 days without heating or hot water. Still no call back to say when will be fixed
Hi, I am aware this has been resolved now. If you have any other issues please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
3/5
TrustpilotWe had to do all the local research and…
We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.
5/5
TrustpilotWashing Machine Issue
Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.
5/5
TrustpilotNice people
Amber from DJ Alexander was very helpful and took time to explain the Scottish letting system, which I am new to.
Hi, thanks for the great review, I will make sure to pass this onto Amber.
5/5
TrustpilotHelpful Property Managers
I viewed a property to rent at quite short notice. The flat had only just appeared on the market, and I managed to arrange a viewing through DJ Alexander the next afternoon. I met with Colin the property manager, who was professional and helpful in answering all the questions I had about the flat. He was quick in responding to my emails after viewing the flat.
5/5
TrustpilotReally good customer service
Really good customer service, Mark Hall was very helpful talking me through suitable properties and arranging viewing times.
5/5
TrustpilotThank you Sandie Whyte, A loud shout out to you for quick responses
I am very please and impressed by the professionalism and speed at which Sandie Whyte operated throughout the process
Thanks for the great review, I will pass this onto Sandie.
5/5
TrustpilotI am impressed with DJ ALEXANDER staff
I am impressed with DJ ALEXANDER staffEspecially Asif MohamedHe was so professional
Thanks for the great review. We will pass this onto the team.
4/5
TrustpilotVery helpful staff team and…
Very helpful staff team and arrangements made smoothly
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGood
Pleasant and helpfull
Thank you, Amjad, for this excellent review. We will pass this onto the Team.
5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
