Margaret Duffus Leasing reviews

★★★★★ 5/5

Google

Exceptional Letting Agency, Highly Recommended! I had a fantastic experience with Margaret Duffus Leasing over my two-year tenancy. From start to finish, the team was professional, reliable, and incredibly supportive. A huge thank you to Miranda, Claire, and Susan. Their help and assistance throughout made all the difference. They were always friendly, quick to respond, and went above and beyond to ensure everything ran smoothly. Any issues were dealt with promptly and efficiently, and I always felt genuinely looked after. If you’re looking for a letting agency that combines excellent service with a personal touch, we can’t recommend them highly enough. Thank you again for everything!

Umberto · 15 May 2025

★★★★★ 5/5

Google

We have rented out our flat for 10 years with Margaret Duffus Leasing. They provide an excellent service. We have found all the staff friendly and very helpful. Especially Miranda who is outstanding, is very good at her job and gives good advice to us. Miranda responds very quickly to any emails that we send to her.

Marella · 16 April 2025

★★★★★ 5/5

Google

I am a non resident land lord & moved my property portfolio to Margaret Duffus Leasing nearly a year ago from another agent. I am so happy with the service I have had from them. So professional, so cost effective & my portfolio manager Denise is always available if I want to discuss anything with her, in fact all the people I have dealt with at Margaret Duffus Leasing have been first class & very easy to deal with. As a non resident landlord I rely on having a good agent taking care of properties for me & they certainly have done that so far. From taking care of all the mandatory certificates, advising on rental market price, visiting my properties regularly & professionally reporting on their condition, arranging maintenance on a cost effective basis, ensuring rental payments are on time. I am very pleased how Margaret Duffus Leasing & the team & look forward to many happy years with them taking good care of everything for me.

Vietnam · 10 February 2024

★★★★★ 1/5

Google

According to Margaret Duffus Leasing, a kettle is an acceptable and ideal substitute for a shower. Let that sink in. Deeply disappointing experience, unprofessional, uncommunicative, and ultimately dismissive. This was previously a 5-star review. I had no issues at the start of my tenancy, until something actually went wrong. I rented a property managed by Margaret Duffus Leasing and experienced 15 straight days without hot water or working radiators due to a burst hot water tank. During this time, there was no proactive communication from the agency. I only received updates when I chased them, and even then, responses were slow and vague, attempting to phone multiple times during the day. What makes this worse is that it was the agent themselves who initially suggested compensation, unprompted. This gave me the impression they recognised the disruption and stress caused. We were forced to purchase gym memberships just to shower, which added unexpected financial and emotional strain. After the tank was finally replaced, I followed up multiple times about the compensation they had mentioned. For 12 days, I was told that they “shall confirm all updates as soon as received“, only to find out via a phone call I made that the landlord had already verbally rejected it. So, either they withheld that information or misled me. The agent confirmed that written confirmation of the rejection was requested and was told they’d provide it to me, it’s now been over a month and I can conclude that there will be no written confirmation. They have gone completely silent, clearly hoping the issue will just be forgotten. When I raised the hardship we faced, their justification was that a kettle was available and could serve as a suitable and appropriate substitute for hot water, a completely unreasonable, absurd and dismissive response. This entire experience has shown a lack of professionalism, transparency, and basic empathy. If something goes wrong, don’t expect timely updates, accountability, or even honest communication. A serious warning to prospective tenants: Margaret Duffus Leasing will not have your back when it matters. They do not tell the truth based on my experience. Whatever they say, assume the opposite.

Kevin · 16 September 2025

★★★★★ 5/5

Google

Fantastic service from this agency. Having moved to other agencies following my tenancy with Margaret Duffus, one in Aberdeen and one in Dundee, I can objectively say that they are absolutely stellar. Special thanks to Aimee Clark for …

Reem · 16 April 2025

★★★★★ 5/5

Google

As a landlord i have worked with Margaret Duffus Leasing for 15 years, with all my properties. During this time i have found them to be the best company in Aberdeen! Excellent service and very professional. The staff are so helpful and friendly. I would highly recommend using them. A special thanks to Cathy and Sarah - and Margaret herself before she retired.

Alison · 10 February 2024

★★★★★ 5/5

Google

I rented the property on 1st December 2022, I love this home and it was so quick to make it a home for me and my family because it was spacious and neat. In 2025, it was put up for sale and I informed Tracy who was in charge of the property and also my Account manager with Margaret Duffus Leasing. Without hesitations I was introduced to the sales person in charge of the property, an amazing lady. I was immediately put on board and assured. Paper work was so easy with my mortgage adviser with maximum guidance and been carried along every step of the way toward the property purchase. Am Totally grateful to the Margaret Duffus Leasing team for making it possible for me to own a home. Just like that! From renting to a home owner.

Brenda · 28 April 2025

★★★★★ 5/5

Google

Cathy and the team have been a great help over the years leasing my flat on Rose Street. They are knowledgeable, proactive, friendly and forward thinking. Their communication has always been superb, and they have always found me great tenants in no time. I’ve now sold the flat but I’m delighted that the team have been appointed by the new owners to look after the flat and the tenant ongoing. There are great advantages to using a professional agent and I would not hesitate to recommend Margaret Duffus Leasing.

Daniel · 10 June 2022

★★★★★ 1/5

Google

I arrived for the viewing to find a removal van already there, with several people in the garden and garage. I asked who was representing Margaret Duffus Leasing, and a woman in the garage speaking to two others said she would be with me shortly. While waiting, people were coming and going from the property, the doors were open, and all the furniture had been removed. Since the bathroom had not been pictured in the advertisement, I decided to check it out and also test the water pressure of the shower. As I exited the bathroom, one of the individuals moving out was leaving the kitchen. I asked her if the shower was in good condition, and she confirmed it was, though it appeared they were rushing out as the place was a bit messy. At this point, the woman from Margaret Duffus Leasing appeared and aggressively shouted at me, “I TOLD YOU TO WAIT HERE!” I was taken aback by her rudeness but chose to ignore it, not wanting to jeopardize my chances if I decided to make an offer. I completed the viewing and immediately submitted an offer of £25 per month above the asking price. The following day, I received an email stating that the landlord had decided to accept another offer. In response, I offered to increase my bid to £800 per month (from the original asking price of £725), hoping this would be seriously considered. I would be disappointed if I was the landlord and not being made aware of an increased offer. However, the next day I was informed that another offer had already been accepted and was moving forward with the necessary checks. Based on my first and, most definitely the last experience with Margaret Duffus Leasing, I would not recommend them, whether you are a tenant or a landlord. It was a very disappointing

Alexander · 17 April 2025

★★★★★ 1/5

Google

I live below an extremely dilapidated flat managed by Margaret Duffus. I’ve had water pouring through my ceiling on a regular basis for the past year. My ceiling has looked like this for MONTHS because it takes them so long to arrange repairs. They are quick to respond to emails but if you ask them to actually do any work you get a snippy reply. MD carry out the cheapest possible repair, only for it to leak again a month later because they want to spend as little as possible on repairs and refuse to just fix it properly. I’ve had to cut and replaster my ceiling four separate times and when I spoke with the agent, Tracy, she outright lied about this and claimed it had only happened once. She subsequently hired someone to cut down my tree in my private garden then denied all knowledge of this when confronted. Another agent called Cameron also lies wherever possible to protect the agency from litigation. The tenant who lives in the property complains to me about MD, that they do not repair things in her flat despite charging a high rental fee. She was left without heating in winter for months, is not allowed to shower for days at a time whenever leaks occur. I feel so sorry for the tenant having to live in that, clearly being taken advantage of by greedy agent/landlord. I would avoid renting property from these slumlords, they clearly do not care about tenants and are happy for properties to fall into extreme disrepair if it saves them a few quid.

Georgia · 16 April 2025

★★★★★ 5/5

Google

We have been living in a property managed by Margaret Duffis Leasing for nearly three years now, and we have absolutely loved our flat. Throughout our tenancy, any issues have always been addressed promptly, and any questions or concerns have been answered quickly by their incredibly friendly team. This has been the best experience we could have had with a letting agency. I would definitely look for a flat rented under them in the future, knowing that any issues would be resolved quickly and efficiently. Their entire team from the handyman, to the flat inspectors and the lovely women in the office have been fantastic.

Abigail · 16 April 2025

★★★★★ 4/5

Google

I have appreciated the way in which I first encountered the Margaret Duffus Leasing group, from Autumn 2024. It was during a flat viewing, before I selected the next viewing option along. The 3-4 properties I had viewed, were well-maintained and of high calibre. During one viewing, I discovered that the windows were not opening, as they had been painted over. Within a day or two, the windows were opened up. This resolution-focussed way of meeting me, have echoed throughout our relationship. For example, when I found that the oven would not turn on just before Christmas, a property Manager came to the flat to program the timer and show me how to work the oven. When I found the clips had come off the fridge door, he was able to clarify where the issue lay. My request for a letter confirming my tenancy was fulfilled promptly. Additionally, the agency were able to take steps to resolve a false alarm of fire, with efficiency and care. Regarding the process of collecting the keys: For me, it would have been helpful to meet the Property Manager in-person, particularly in the threshold endeavour of transitioning into a new home. I was met by a Receptionist who simply handed me the keys, with few words. So I wonder what may support this stage of the agency process to exude some warmth; that can offer a counterbalance to the mechanisation of Life. The other concern was that the Inventory describing what stays in the flat and the conditions of various places, was not emailed to me ahead of my moving into the flat date. It would have been helpful to have received the list and pictures a few days before the moving in date, instead of after. It may be helpful for the agency to keep a list of local working internet providers to hand for new tenants to follow through on. I am currently with a provider who drops out during vital video calls, because the other larger providers take the stream away from the smaller ones. In general, I experienced a smooth onboarding process through RightMove, who managed the referencing aspects. The contract paperwork was online, and easy to view and sign. I wish the team at Margaret Duffus Leasing group continued success, and an inspirational Spring season for 2025. Nisha

Nisha · 8 April 2025

★★★★★ 5/5

Google

I have absolutely nothing but great things to say about MDL. They are the best letting agency in Aberdeen that I have been with (I have been with quite a few). Miranda especially was so professional but also so personal throughout my whole tenancy. She was always quick to reply to queries and was brilliant at getting any issues solved quickly. It was such an enjoyable experience and I would choose MDL every time if I could.

Aine · 16 April 2025

★★★★★ 5/5

Google

I lived in a rental property for about three years through Margaret Duffus Leasing, and I highly recommend them. Before signing the contract, they were patient and took the time to understand our broken English. Throughout the lease period, they were always quick to respond and very kind in handling any issues. They also worked hard to ensure smooth communication with the landlord. Thank you, Margaret Duffus team!

Kazuma · 16 June 2025

★★★★★ 5/5

Google

the best agents i have came across so far...quickly replies and understands the requirement and urgency. Miranda Sinclair was amazing, very cooperative and polite.

Anas · 16 April 2025

★★★★★ 1/5

Google

I was former client of this state agency. This state agency at the end of the contract tried to take money for my deposit, saying the flat was not well cleaned. I was charged for hours of cleaning where I had to pay £18 per hour. There were no deep clean of the flat, just minor things. I had to put the deposit dispute. I advise to thoroughly document every nonconformity found at the entrance. The inventory check-in/check-out do not match. The check-in is done on a manner that does not show the real state of the flat. Really bad

Sílvia · 11 June 2017

★★★★★ 5/5

Google

Worked with property manager Miranda Sinclair over several years. Miranda was very efficient and her & I were on the same page. She was responsive and helpful & provided a very good service. Stress & hassle free in dealing with my rental property.

Shirley · 26 April 2025

★★★★★ 5/5

Google

I have dealt with a number of Letting Agencies during the leasing period of my flat in Aberdeen and Margaret Duffus are, in my opinion, by far the most professional and efficient company in their field. The staff are very quick to respond and make every effort to ensure that the letting process runs smoothly.

Katrina · 16 April 2025

★★★★★ 5/5

Google

We have let out our house in the West End of Aberdeen for many years through Margaret Duffus Leasing. They have always found excellent tenants who have looked after the house well. They have carried out regular inspections and arranged for repairs when required, using their regular tradespeople. They provide an excellent letting agency service.

Douglas · 16 April 2025

★★★★★ 5/5

Google

I am delighted to have Margaret Duffus look after our properties and our tenants. The team have always been a pleasure to deal with and I am kept informed with every little detail. They have found quality tenants for us and I trust that my tenants are listened too and cared for in a timely manner. Nothing has ever been too much trouble. We look forward to many more years of quality service.

Vicki · 11 March 2024

★★★★★ 1/5

Google

I have contacted this agency for enquiring/viewing a lovely flat in Aberdeen. We agreed to do an online viewing, but on the date, the agent never called or emailed a Zoom/Meet link. I contacted the agency A FEW HOURS later - no communication from them during this time - to ask why I haven't been told the viewing was cancelled from their part and Amy informed me that they had to reschedule because of denied access. They offered no explanation as to why they haven't called or emailed to let me know. I asked the agency to reschedule the viewing (via email) and their reply was that they don't do online viewings anymore. When I asked for an in-person viewing, the agent came up with another excuse, saying that all their slots are now booked - misteriously so, given that I asked for a new viewing immediately after they cancelled the first one. If you're on the market for a property, don't waste your time with this agency. They are highly unprofessional. Reading now other reviews and how tenants had trouble getting their deposits back, I guess it's a good thing this viewing and tenancy agreement didn't go through - I have no interest in wasting time and potentially money to be treated with utter disrespect.

Roxana · 10 June 2023

★★★★★ 3/5

Google

If you rent from this agency, please be aware that they are far more thorough than most letting agencies. We have never lost any of our deposits when renting with other agencies but had nearly £200 out of our deposit for cleaning and wear and tear, which we accepted for the sake of ease. If I can recommend anything, it would be to get a cleaning company in who provide guarantee of deposit return. That will save you a lot of time and probably money! On the other hand, we have only experienced friendliness over email and phone. We can’t fault the people we had communication with throughout our tenancy.

Abby · 10 June 2023

★★★★★ 5/5

Google

Margaret Duffus Leasing are absolutely brilliant! Their service is professional, friendly, and efficient from start to finish. They go above and beyond to make the whole process smooth and stress-free. I can’t recommend them highly enough, a fantastic experience all around.

Michelle · 16 April 2025

★★★★★ 5/5

Google

Excellent small business that I would highly recommend. Attentive staff that looked after our property in Abz for 20 years with no fuss and great service. Always quick to respond and on top of any issues immediately. 6 star ******

Gary · 16 April 2025