Trusted Agent profile
★★★★★
53 reviews across 2 platforms
Greenwood House, 91-99 New London Road CM2 0PP
Lambert Smith Hampton's 91-99 New London Road office at Greenwood House is rated 1.2 out of 5 across 53 reviews on two platforms, including 1 Google review rated 1.0. The 52 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the 91-99 New London Road office, from every platform, shown as written. First names only.
1/5
GoogleWell, I'm still waiting for the response. On the commercial side, they look like they are offering the best to their own people, and the sad thing is council working with them, and i feel the same for the council. Conservative Party must lose their position in every department to someone new might give good opportunity for young entrepreneurs.
1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
1/5
TrustpilotI'm a leaseholder and after getting the…
I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.
1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
1/5
TrustpilotHow on earth they are finalists for…
How on earth they are finalists for property managers of the year is beyond me.
1/5
TrustpilotNot interested in working with the community.
This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.
1/5
Trustpilot%36 service charge on commercial property and nothing gets done
I have been a tenant in a commercial property managed by them and it is total disaster ,Reporting a issue with leakage Infront of the building it has been reported SEP 2019 upto now issue has not been resolved, plus they are charging %36 service charge on top of the annual rent you would think they will however no suprise to me they are presenting big commercial estate agent however no one knows what is going on they change their staff very often so that putting the blame on previous staff end of the day jobs are not getting done and all you hear is bla bla bla keep away or make sure you get written contract with them otherwise you end up loosing alot of money and the stresses cause of dealing with them
1/5
TrustpilotA3 ?Lambert smith Hampton were…
A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim
1/5
TrustpilotBeware of this company
They are the managing agents for my flat in Ashford.They overcharged my electricity bills by manually altering readings on two bills. When complained, they fogged off saying it was not deliberate and offered no explanation for planted readings and did not offer to correct the bills.I complained up to the highest management level, but couldn't believe sheer incompetency of managers to understand simple electricity bills.I am left with no option other than legal action.Shoddy accounting system with muddled up accounting.BEWARE if they are your managing agents. Check your bills thoroughly. Incompetent bunch
1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
1/5
TrustpilotI am writing to share my disappointing…
I am writing to share my disappointing experience with Laura Garner-Currie and Lambert Smith Hampton in Sheffield. Unfortunately, my interactions with this team have been marked by poor communication and unprofessionalism, which have left me feeling extremely dissatisfied.
1/5
TrustpilotFareham Branch is not very good at all.
Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.
1/5
TrustpilotChasing me for fees for a property I…
Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.
1/5
TrustpilotTotal incompetence
The incompetence, misplaced promises and just complete lack of care from these people is unreal.
1/5
TrustpilotI would go lower if i could
1/5
TrustpilotI wouldn’t even put 1 star
I wouldn’t even put 1 star, but I had to put a rating to be able to go forward.
1/5
TrustpilotLiar!
CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!
1/5
TrustpilotVery bad customer service.
LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.
1/5
TrustpilotShould this company still be allowed to trade?
Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lambert Smith Hampton's 91-99 New London Road office has 53 reviews across two platforms: 1 on Google, 52 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Lambert Smith Hampton is rated 1.2 out of 5 across all 53 reviews, and 1.0 out of 5 on Google from 1 reviews, checked 9 October 2026.
Lambert Smith Hampton, Greenwood House, 91-99 New London Road CM2 0PP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.