Every review we hold for the 52 University Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend Key Lets, we rented our first home with key lets and everything was seamless and Kyle was always on hand to any problems we had which were few. Very professional and easy to work with, really appreciate everything we have loved our time at our first home!
Eimear · 11 April 2024
Agent replied · 21 June 2024
Eimear,
Thank you very much for your lovely review. All the best with your new home.
Kyle
★★★★★ 5/5
GoogleLeased a student house with my friends for my second year of university. Anything we needed was a simple WhatsApp message away from being sorted right away! Kyle was very responsive and helpful. Would definitely recommend if you’re a student :)
Maia · 13 September 2024
★★★★★ 5/5
GoogleIt's an awesome place to stay here. This is my first place to stay in the UK. Accommodation is really good, neat, good WIFI and everything is available here. I stayed here for 3 months I am pretty much satisfied and happy with the room. Unfortunately due to some family requirement, I am shifting from this place. New comers, please take help of them to get a room and for sure you also feel like perfectly fine here.
Sowjanya · 17 April 2021
★★★★★ 5/5
GoogleVery easy to deal with! Organized a visit to a house for rent and was able to get everything sorted and moved in very quickly. Kyle was accommodating, and everything was very easy and hassle-free. :)
Brian · 11 April 2024
★★★★★ 1/5
GoogleVery unprofessional, called to the address listed on the website. We were met by an unlisted shared flat, so we phoned to be told that the office wasn't real by a very unpleasant man. Don't waste your money or time, go somewhere else. Not the kind of service you would expect when renting a house at £800 pcm.
Jack · 22 June 2022
Agent replied · 21 June 2024
Hi Jack,
I am sorry to hear of your bad experience. I manage the business myself and I don't recall having this conversation with you. Currently we also do not have a property to let at £800.00 either.
Please drop me an email with some more information about your bad experience and i will try to best to find out what went wrong.
Regards
Kyle
★★★★★ 1/5
GoogleVery unprofessional, called to the address listed on the website. We were met by an unlisted shared flat, so we phoned to be told that the office wasn't real by a very unpleasant man. Don't waste your money or time, go somewhere else. Not the kind of service you would expect when renting a house at £800 pcm.
Jack · 17 April 2022
Agent replied · 17 April 2026
Hi Jack,
I am sorry to hear of your bad experience. I manage the business myself and I don't recall having this conversation with you. Currently we also do not have a property to let at £800.00 either.
Please drop me an email with some more information about your bad experience and i will try to best to find out what went wrong.
Regards
Kyle
★★★★★ 5/5
GoogleI've been a tenant for almost a year, and Kyle is always very responsive and takes the necessary steps very quickly whenever there's a problem. Communication is excellent, as is his work. It's a real pleasure to be a tenant with this agency!
SCI · 17 April 2020
★★★★★ 1/5
GoogleI enquired about a property- TWICE- and instead of a response, I found out MYSELF by looking on their website and property pal that the property had been taken off. Like seriously would it have killed someone to take 2 minutes to write a quick email saying that it was no longer available??? Unbelievable.
Z · 11 April 2024
★★★★★ 1/5
Googleno point in having telecommunications when a carrier pigeon would've been faster. left us hanging for over a week only to inform us the property was gone!
Schmink · 10 March 2025
★★★★★ 5/5
GoogleKyle was responsive and professional.
We would definitely recommend Key lets!
Georgina · 17 April 2023
★★★★★ 5/5
GoogleKyle was an absolute gent, very accommodating and easy to get in contact with. Would definitely recommend.
Darragh · 17 April 2021
★★★★★ 5/5
GoogleKyle was very helpful and found the right apartment we were looking for in a great location and at a great price.
Michael · 17 April 2019
★★★★★ 5/5
GoogleKyle was super helpful and gave a great service! We love our new flat!!
Eamonn · 17 April 2020
★★★★★ 5/5
GoogleReally a good experience from Key Lets NI. Friendly and trustful
Sreejith · 12 December 2024
★★★★★ 1/5
GooglePoor communication, left us in limbo for weeks. Do not rely on this estate agent.
Leo · 11 April 2024
★★★★★ 1/5
GooglePoor communication, left us in limbo for weeks. Do not rely on this estate agent.
Captain · 22 February 2024
★★★★★ 5/5
GoogleKey Lets NI provide a real quality service their help and advice thoughout the rental process really put me at ease. They were on hand when needed and answered any questions no matter how daft the were. I would highly recommend them.
Breidge · 23 June 2019
★★★★★ 5/5
GoogleYour commitment to ensuring both tenant and landlord received the best services is amazing. Kyle! Certainly your level of professionalism in the letting and property management industry worth morethan 5 stair rating. Thank you for all …
ABUBAKAR · 17 April 2020
★★★★★ 1/5
GoogleRating only, no written review.
Ferghal · 17 February 2026
★★★★★ 5/5
GoogleWe are very happy with the flat and Kyle' service. He was helpful and responsive at all times. Very professional service.
Marcelo · 17 April 2020
★★★★★ 5/5
GoogleI only have good things to say about my experience renting with Key Lets NI!
Evelyn- · 17 April 2021
★★★★★ 1/5
GoogleTry getting a word from any of them fs
TOK · 17 April 2021
★★★★★ 5/5
GoogleFast, reliable and efficient service. Would highly recommend Key Lets NI.
Shane · 17 April 2020
★★★★★ 5/5
GoogleGreat eye for detail, friendly, efficient and extremely professional.
Stuart · 23 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.