Trusted Agent profile
★★★★★
36 reviews across 1 platform
Suite 7, 52 University Street BT7 1HB
Part of Key Lets NI, see every office.
Key Lets NI's 52 University Street office at Suite 7 is rated 4.1 out of 5 across 36 reviews on 1 platform, including 36 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the 52 University Street office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Key Lets, we rented our first home with key lets and everything was seamless and Kyle was always on hand to any problems we had which were few. Very professional and easy to work with, really appreciate everything we have loved our time at our first home!
Eimear, Thank you very much for your lovely review. All the best with your new home. Kyle
5/5
GoogleLeased a student house with my friends for my second year of university. Anything we needed was a simple WhatsApp message away from being sorted right away! Kyle was very responsive and helpful. Would definitely recommend if you’re a student :)
5/5
GoogleIf i could give 6 stars, i would. Kyle and Paul were exceptionally professional and helpful. They respond very promptly, extremely professional and everything sorted out very quickly. …
Dennise, Thank you for your kind words. We hope you and Bethania have a fantastic stay in your new home.
5/5
GoogleVery easy to deal with! Organized a visit to a house for rent and was able to get everything sorted and moved in very quickly. Kyle was accommodating, and everything was very easy and hassle-free. :)
1/5
GoogleVery unprofessional, called to the address listed on the website. We were met by an unlisted shared flat, so we phoned to be told that the office wasn't real by a very unpleasant man. Don't waste your money or time, go somewhere else. Not the kind of service you would expect when renting a house at £800 pcm.
Hi Jack, I am sorry to hear of your bad experience. I manage the business myself and I don't recall having this conversation with you. Currently we also do not have a property to let at £800.00 either. Please drop me an email with some more information about your bad experience and i will try to best to find out what went wrong. Regards Kyle
1/5
GoogleVery unprofessional, called to the address listed on the website. We were met by an unlisted shared flat, so we phoned to be told that the office wasn't real by a very unpleasant man. Don't waste your money or time, go somewhere else. Not the kind of service you would expect when renting a house at £800 pcm.
Hi Jack, I am sorry to hear of your bad experience. I manage the business myself and I don't recall having this conversation with you. Currently we also do not have a … More
5/5
GoogleIt's an awesome place to stay here. This is my first place to stay in the UK. Accommodation is really good, neat, good WIFI and everything is available here. I stayed here for 3 months I am pretty much satisfied and happy with the room. …
5/5
GoogleI have been a tenant for almost a year, with the slightest problem Kyle is very responsive and makes the necessary interventions very quickly. Communication is excellent, as is his work. A real pleasure to be a tenant of this agency!
1/5
GoogleI enquired about a property- TWICE- and instead of a response, I found out MYSELF by looking on their website and property pal that the property had been taken off. Like seriously would it have killed someone to take 2 minutes to write a quick email saying that it was no longer available??? Unbelievable.
1/5
Googleno point in having telecommunications when a carrier pigeon would've been faster. left us hanging for over a week only to inform us the property was gone!
5/5
GoogleKyle was responsive and professional. We would definitely recommend Key lets!
5/5
GoogleKyle was an absolute gent, very accommodating and easy to get in contact with. Would definitely recommend.
5/5
GoogleKyle was very helpful and found the right apartment we were looking for in a great location and at a great price.
5/5
GoogleReally a good experience from Key Lets NI. Friendly and trustful
5/5
GoogleKyle was super helpful and gave a great service! We love our new flat!!
5/5
GoogleYour commitment to ensuring both tenant and landlord received the best services is amazing. Kyle! Certainly your level of professionalism in the letting and property management industry worth morethan 5 stair rating. Thank you for all you've done from 2017 to date. The wee man is very happy and we are all enjoying the new house. Thanks once again.
1/5
GooglePoor communication, left us in limbo for weeks. Do not rely on this estate agent.
1/5
GooglePoor communication, left us in limbo for weeks. Do not rely on this estate agent.
5/5
GoogleKey Lets NI provide a real quality service their help and advice thoughout the rental process really put me at ease. They were on hand when needed and answered any questions no matter how daft the were. I would highly recommend them.
1/5
GoogleRating only, no written review.
5/5
GoogleWe are very happy with the flat and Kyle' service. He was helpful and responsive at all times. Very professional service.
5/5
GoogleI only have good things to say about my experience renting with Key Lets NI!
1/5
GoogleTry getting a word from any of them fs
5/5
GoogleFast, reliable and efficient service. Would highly recommend Key Lets NI.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Key Lets NI's 52 University Street office has 36 reviews across 1 platform: 36 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Key Lets NI is rated 4.1 out of 5 across all 36 reviews, and 4.1 out of 5 on Google from 36 reviews, checked 9 October 2026.
Key Lets NI, Suite 7, 52 University Street BT7 1HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.