Trusted Agent profile · 240-242 Ormeau Road
★★★★★
2,368 reviews across 2 platforms
Somerset House, 240-242 Ormeau Road, BT7 2FZ
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in 240-242 Ormeau Road, at Somerset House, is rated 3.9 out of 5 across 2,368 reviews on two platforms, including 404 Google reviews rated 4.9.
Every review we hold for the 240-242 Ormeau Road office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Reeds Rains, we bought our property through them and later used their letting service. They found tenants quickly and kept us updated throughout. Ethan and Naioamh were both helpful and professional. Highly recommend!
1/5
TrustpilotVery poor experience with Reeds Rains…
Very poor experience with Reeds Rains Stockton-on-Tees. We travelled over 3.5 hours for a confirmed viewing, but the agent arrived late and the tenant refused access, clearly showing the viewing had not been properly arranged. We waited for hours with no communication or callback from the branch despite being promised one. A completely wasted 7-hour round trip, loss of earnings, and very unprofessional service. Would not recommend.
1/5
TrustpilotWhat an absolute joke
What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too
Hi Carl, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotGreat service and professionalism.
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.
1/5
TrustpilotDon't pay any holding deposit until…
Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.
Hi Abdul, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
1/5
TrustpilotPoor service, Beautiful properties
I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10
5/5
GoogleI cannot recommend Naoimh highly enough. I find her to be most personable, caring and friendly yet completely efficient, knowledgeable, experienced and reassuring. Any difficulties encountered with my first letting experience, as a landlord, swiftly became her problem and were quickly sorted, while keeping me up to date at every stage. I look forward to her continued support and guidance.PositiveProfessionalism
Thanks for your feedback Jenny, Naoimh will also appreciate you taking the time to leave this. Thanks again for the business! Team RR.
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
1/5
GoogleI have never met a group of more incompetent letting agents in my life. Go with anyone over RR
We’re sorry to hear about your experience with our service. We would welcome the opportunity to discuss this further if you contact the branch directly.
5/5
TrustpilotSale Office went above and beyond
Sale Office went above and beyond. Will most definitely be recommending RR in the future. Thank you
We are so glad to hear that you had a positive experience with our sales team. We strive to provide excellent customer service and appreciate your kind words.
5/5
GoogleWe recently bought our first house through Reeds & Rains Estate agent and received great service from them, especially Grainne was very helpful and supportive in the long buying process . We are very grateful to Grainne for making the entire process smooth and we are enjoying our stay in our new house.
Thanks for your feedback, Grainne and the team at our Ormeau Road appreciate it. Team RR
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
5/5
GoogleOur experience with Reeds Rain Estate Agents Ormeau was an excellent one. In particular Naoimh Leonard has been great at advising us and facilitating the continued tenancy of our rented house. She has been very easy to work with, always professional and showed a genuine interest in ensuring a great outcome for all, nothing was ever a problem. Highly recommended.
1/5
TrustpilotTotally incompetent imho
Totally incompetent imho. Devon & Andrew did not do comprehensive checks on our buyer verifying his funds, he did not have 10% deposit to exchange so we had to exchange with only 5%. They also neglected to inform us that the buyers funds were tied up in an ISA delaying exchange by 30 days. Add to that we dropped off the keys to the property on the Friday before completion on Monday. Devon then rang on Monday … twice… and sent an email…asking where the keys were!
5/5
TrustpilotReeds rains have been excellent…
Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….
5/5
TrustpilotGreat Service.
All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
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