"105 reviews — 0.7× the UK average. And every one earned."
The Jackson Grundy, Long Buckby Reputation Story
Jackson Grundy, Long Buckby have been named a Trusted Agent 2026 winner. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in West Northamptonshire — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
Jackson Grundy, Long Buckby was named a Trusted Agent 2026 Trusted Agent winner on 7 July 2026.
The Trusted Agent 2026 winners were revealed at ICC Newport on 7 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). Jackson Grundy, Long Buckby was one of them.
Trusted Agent winners stand out on customer service
The customer-satisfaction side of the Trusted Agent score draws on reviews across Google, Facebook, Trustpilot and Feefo. Offices reaching Trusted Agent status have built a track record of service that their own customers are willing to publicly vouch for.
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Fast, consistent replies help drive Trusted Agent status
Reply rate to customer reviews is tracked as part of the Trusted Agent benchmark. Offices with high, consistent reply rates tend to score well against the national average, and that responsiveness is a large part of what earns Trusted Agent recognition.
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Trusted Agent status covers the top 10% nationally
Trusted Agent status combined with Gold and Platinum puts the full winners' list in the top 10% of more than 20,000 UK estate agent offices benchmarked on performance and customer satisfaction.
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The largest tier in the programme, still only the top 10%
Trusted Agent is the biggest of the three tiers at 964 offices, but it is still a small slice of the more than 20,000 UK estate agent offices assessed. Every office on the list, regardless of tier, sits in the top 10% nationally.
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Trusted Agent status is data-led, not paid-for
Trusted Agent, like Gold and Platinum, comes purely from performance data and independent review data. No agent enters, no agent pays, and no agent is judged by a panel. The data across more than 20,000 offices decides the list.
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Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK. Each office is scored on a combination of performance data — how well agents sell and let homes in their area — and customer satisfaction, based on review data from platforms including Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
Jackson Grundy, Long Buckby scored in the Trusted Agent nationally, placing them in the Trusted Agent tier.