"1,737 reviews — 15.6× the UK average. And every one earned."
The Jones Robinson Reputation Story
On 7 July 2026 at ICC Newport, Jones Robinson walked the stage three times. Overall Estate Agent of the Year 2026 Gold. South East region Gold. Small Agency (2–6 offices) Gold. No other office matched that on the night.
Jones Robinson have been named a Trusted Agent 2026 Platinum winner. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in Newbury — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
Keep recent feedback beside the award record
Review recency is part of the published methodology. The Platinum award remains a record of the 2026 assessment, while newer customer accounts can help with a decision you are making now. Read the dates on those accounts; this guide does not claim the office has been reassessed this week.
Trusted Agent programme guidance. Editorial explainer, not new research.
What to look for in an agent's review replies
Client engagement forms part of the programme's assessment. When reading a Platinum office's profile, look beyond whether a reply exists: does it address the customer's concern? A public reply can help you frame a question for the agent, but it does not prove that a complaint was resolved.
Trusted Agent programme guidance. Editorial explainer, not new research.
One review platform is not the whole assessment
The programme draws on reviews from several platforms. A Google score shown on a Platinum office's profile is one source of feedback, not a substitute for the award assessment. Check the platform name before comparing figures, and avoid treating scores from different sources as interchangeable.
Trusted Agent programme guidance. Editorial explainer, not new research.
Read the review count beside the stars
A star average needs context. The programme considers review quality alongside the volume of evidence, so neither a large count nor a perfect score explains Platinum on its own. When comparing offices, open the reviews and look for accounts of a service similar to the one you need.
Trusted Agent programme guidance. Editorial explainer, not new research.
What this 2026 award does and does not tell you
Platinum records the assessment behind the 2026 award, using the evidence available at award time. It is not a live rating or a promise about your next move. Current profile ratings can change as reviews arrive. Read today's feedback alongside the award, rather than treating the two as the same measurement.
Trusted Agent programme guidance. Editorial explainer, not new research.
Jones Robinson was named a Trusted Agent 2026 Platinum winner on 7 July 2026, ranked #1 nationally out of UK estate agent offices.
The Trusted Agent 2026 winners were revealed at ICC Newport on 7 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). Jones Robinson was one of them.
Jones Robinson replies to 97% of the Google reviews they receive. In estate agency, that's unusual. The RG area average is 57%.
Why does the reply rate matter? Because reviews are conversations, not scoreboards. An office that reads and responds to feedback tends to spot service issues before they compound — and shows future customers what happens when something goes right (or wrong).
Across 2,496 reviews, Jones Robinson has consistently done both. That's the difference between an office that collects reviews and one that treats them as a customer-service channel.
Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK.
Each office is scored on a combination of performance data — how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs — and customer satisfaction, based on reviews on platforms like Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
Offices are ranked into three tiers. Platinum is the top 2%. Gold extends the group to the top 5%. Trusted Agent extends it to the top 10% overall. No fees. No entries. No submissions. Just data.
Jones Robinson placed in the Platinum tier nationally.