"187 reviews — 1.2× the UK average. And every one earned."
The haart Reputation Story
haart have been named a Trusted Agent 2026 Gold winner. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in Arnold — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
A review's date is part of its context
The published methodology gives weight to recency. Gold records the award assessment, while reviews written since then describe later customer experiences. Check when feedback was posted and which service it concerns. The publication of this guide is not a fresh measurement of the office's performance.
Trusted Agent programme guidance. Editorial explainer, not new research.
Read the response as well as the review
The programme considers how an office engages with customer feedback, including replies to positive and negative reviews. On a Gold office's profile, read the exchange rather than counting replies alone. If an issue matters to you, ask the team how it would handle that situation now.
Trusted Agent programme guidance. Editorial explainer, not new research.
Check which platform a rating comes from
The award methodology considers feedback across several review platforms. A rating displayed beside a Gold office may describe a single platform, rather than the full assessment. Follow the named source and compare like with like; do not combine unrelated scores into a new rating.
Trusted Agent programme guidance. Editorial explainer, not new research.
Why a review total needs a closer read
Review volume contributes evidence, but the programme also considers review quality. A large total does not explain Gold status on its own. Read what customers describe, including the service they used, before deciding how relevant those experiences are to your move.
Trusted Agent programme guidance. Editorial explainer, not new research.
What this 2026 award does and does not tell you
Gold reflects the assessment behind the 2026 award, using the evidence available at award time. It does not certify today's star rating or guarantee the outcome of a sale or let. Current profile ratings can change. Use the award as background and read current customer feedback before choosing an office.
Trusted Agent programme guidance. Editorial explainer, not new research.
haart was named a Trusted Agent 2026 Gold winner on 7 July 2026.
The Trusted Agent 2026 winners were revealed at ICC Newport on 7 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). haart was one of them.
Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK. Each office is scored on a combination of performance data — how well agents sell and let homes in their area — and customer satisfaction, based on review data from platforms including Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
haart scored in the Gold nationally, placing them in the Gold tier.