5/5
TrustpilotDealing with Hazel Buxton at William H…
Dealing with Hazel Buxton at William H Brown has ben an excellent experience.
Trusted Agent profile · York
William H Brown Haxby reviews in York
★★★★★
1,262 reviews across 2 platforms
28 The Village, Haxby, York, YO32 3HT, YO32 3HT
William H Brown's office in York, at 28 The Village, is rated 2.2 out of 5 across 1,262 reviews on two platforms, including 52 Google reviews rated 4.8.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotRude and unhelpful
Having had to deal with the Morley branch when helping my daughter to move, I can honestly say Karlie is the rudest most unhelpful person I have ever had the misfortune to talk to
1/5
TrustpilotIntrusive and arrogant
I phoned to enquire about a rental property that I was interested in viewing. The man's first response on the phone to me from WHB was (paraphrasing), 'well it's sort of not on offer anymore.' What on earth is "sort of" supposed to mean? Either it is or it isn't. I said to him, "well, technically speaking 'sort of' means it's still available to view." But no, there were too many appointments to view the property but he was interested in taking down my details for future reference - in case. Anyway, what followed has been - so far, the most intrusive and irrelevant set of questions directed towards me by any estate agency. He wanted to know WHY my wife and I were interested in a property that was 25 mins' drive or so away from where we are now (...erm... none of his business!). After asking about mine and my wife's earnings he then wanted to know if I had an accountant and what my profit margins were for working as an employed (not SELF employed) web designer - he wanted to know my profit and loss. This information, he said, was for WHB's department that dealt with deciding whether I was applicable/acceptable enough to be included in their listings. How dare they! I'm a landlord of three rental residential properties and I use my own letting agent. Neither I as a house-hunter, or my letting agent that deals with my properties, have ever put someone through such a stringent, intrusive process to rent a small house as WHB... and this is a house for (only) under one and a half thousand rent a month. I will be staying well clear of William H. Brown (although I doubt that'll upset them too much).
1/5
TrustpilotAwful service from mildenhall branch
Awful service from mildenhall branch. Wanted to arrange a viewing on a house we would of liked to of put an offer in on, but was told they were to busy and couldn’t show us the house for another two weeks, it sold quickly. We then wanted to put our house on the market with them, we arranged a day and time to then receive a phone call from them re arranging the time for half an hour later then booked. Received the confirmation text message. Waited at the house, no one came. Received a snotty phone call 37minutes late from an estate agent outside the property who wasn’t happy because we weren’t there. When explaining to them that we had waited and no one came, we were then told ‘WE’ must have got our wires crossed. Going to another estate agents now. Appalling first experience with this company. Would not recommend!
1/5
TrustpilotAttempted to buy a house in grays…
Attempted to buy a house in grays branch, estate agent selling the house was named Debbie. Although telling her we already had a mortgage in principle she insisted we go to her broker as she wouldn’t be able to put our offer forward unless we did that. She also told us that if we used her broker this would look better to the seller.After refusing to use her broker. She was not interested in taking any of our details to put the offer forward. I placed a complaint regarding debbies behaviour to their complaint system, took almost 3 weeks to get a reply and their response was they was ‘dissapointed’ that I felt this way. Terrible customer service and as first time buyers was totally manipulated throughout. Embarrassing for a company
1/5
TrustpilotTerrible company
Terrible company, never rent a property that's managed by these people. Total incompetence, rudeness and arrogance. They don't reply to emails or return phone calls. They tell you something different each time you speak to them which causes you to pay out for expenses that are potentially unnecessary. Then they have to cheek to tell you that having a giant hole in your living room which is full of sewage and rats is not dangerous or uninhabitable even though children could easily fall down the hole, potentially breaking bones or get an infection / disease from the rats which are coming out of the sewage hole and spreading it around the house and that we are "making a bigger deal out of it than we should be". Even though the contractor who quoted for the repairs said he wouldn't leave a dog in those conditions. Avoid this estate agents.
1/5
TrustpilotWonder why theres going to be a Housing Market Crash?
Overinflated rent prices for run down areas and backwards policies.
5/5
TrustpilotI highly recommend using William h…
I highly recommend using William h brown whilst finding a property I dealt with two amazing ladies called Karen and makenna and I couldn’t thank them enough, kenna was a star throughout had issues with the landlord NOT William h brown and kenna was straight there when I needed her asked see if she could come to the property that morning that afternoon she was there straight away, and the issue was done and resolved the next day I couldn’t appreciate them enough!!!
1/5
TrustpilotMy ruined plans…
Asked William h brown to have property on the market only for 4 weeks as they were second company who tried to sale the property and after that period I alreadyhadsome plansfortheproperty. After have been offered contract on their official paper I didn't want to sign it as it has lots of extra details I wasn't agree with. But sales agent banged on my door and asked why I am not signing the contract. He explained to me that other information was not relevant to me and I shouldn't be worried. He persuade me to sign the contract also by promising that property will be on the market for that period not longer. At the end of four weeks I asked to take the property off the market but have been explained that I have signed the contract and have to wait another 28 days after formally asking to take it of, plus in case there is some extra charges will apply. At the end I end up with property to be taken off the market by my first sales company but not William h brown. And my original plans to deal with property after that 4 weeks falling apart as well. I cannot move on and have to wait that period. I have been warned that the company is ripping off people on some hidden details in the contract and that is why I never wanted to sign with them on their original paper as I didn't agree with their conditions. So please be extra careful with them, the agents are good until they will get you to sign the paper...
1/5
TrustpilotDO NOT TRUST THE MORTGAGE BROKERS
WAS HUGELY ILL ADVISED BY THE MORTGAGE BROKER WHO WORKS AT THIS BUSINESSHE LISTENED TO ME BANG ON ABOUT HOW I PLANNED TO BUILD A PROPERTY PORTFOLIO IN WHICH ID GO ON A SHORT TERM DEAL TO REMORTGAGE AFTER 6 MONTHS AND OULL ALL MY MONEY OUT THEN BUY MORE TELLING ME I WAS CORRECT AND TODAY IVE FOUND OUT NOT ONLY DO I HAVE TO PAY £20,000 TO REMORTGAGE MY PROPERTYS BECAUSE HE OUT ME ON LING TERM DEALS BUT I CANT OULL ALL MY MONEY OUT ONLY HALF.IVE GONE TO THE FINANCIAL OMBUDSMAN ABOUT THIS FIRM WHO ARE SHOCKING.IM 34 YEARS OLD SO THE AMOUNT OF MONEY THESE LOT CAN EARN OUT OF ME IS SOMETHING TO BEAR IN MIND YET ALL THEY DO IS LIE AND RUIN CAREERS.
1/5
TrustpilotAVOID William H Brow at all cost!
Wanted to buy a flat for investment purposes. Arranged two viewings with William H Brown Headingley branch. The agent was 10 minutes late for both viewings. No brochure and did not know ANYTHING about the property. She said her role was to open the door for us and that’s it. Anyway we really liked the flat and actually made an offer, been told the flat has been on the market for 6 months (now I know why) so I thought it should be pretty straightforward then. After I made my offer I waited a week and still not heard back from William H Brown. I had to call them to find out my offer was rejected. Anyway I made another offer hopefully to seal the deal, guess what. It’s been two weeks now and I have not heard back since. This William H Brown is just a massive joke. AVOID! AVOID! AVOID!
1/5
TrustpilotDisgusting service, mildenhall Branch
JUST DON”T BOTHER.... !!! If your selling or buying a house in mildenhall area through COWBOY H BROWNS.Disgusting service from start to finish.. was a living hell.. I didn’t believe all the bad reviews before using William h brown but my god PLEASE PLEASE save your self months of hell and choose another estate agents ! Do NOT go near the mildenhall branch and for the love of god DON’T touch “DARYL MANNING” with a 10ft barge pole !! Biggest cowboy sales negotiator going ! How the guy is still aloud to be a negotiator is just shocking ! But I guess William H Brown supports this behaviour of its staff. Negotiators are meant to be helpful and open not ABUSE the position they are in Just for a bit of commission ! I BEG YOU TO TAKE NOTICE OF ALL THESE BAD REVIEWS AND DON’T GO NEAR THIS BRANCH OF HELL !!!!!!
1/5
TrustpilotAppalling service from their mortgage…
Appalling service from their mortgage service Sequence. Roping in first time buyers to pay for their lifetime broker fee is disgusting. So untrustworthy. Mistake after mistake was made by our mortgage advisor. The only reason the mortgage offer went through in the end was because I spoke to the bank myself and took out my own research into the documentation they needed. I think we'd still be waiting now for him to get his act together if I hadn't done that! 14 weeks we waited in total which is just appalling. And we paid nearly £700 for this! It took so long in the end that we were encouraged to not get a survey done, which is really not fair to encourage first time buyers not to do this. I even heard from the sellers that the mortgage advisor had told them we were holding up the process, even though he was telling us the banks were holding up the process. If you're a first time buyer and you're reading this, please do your own research into mortgage advisors and don't just jump into using the estate agents mortgage service because they've persuaded you to, and it seems easier at the time. Once they're got your money they're not bothered how long your mortgage takes.
1/5
TrustpilotShockingly bad
Absolutely horrible service. Took weeks to book us a viewing, we had to keep calling them as they never called us back. The agent was late to the viewing and after we said we’d take the house we didn’t heard from him again. We had to call them again and they then said there had been a ”mix up in the office” and someone else had gotten the house. Will never have anything to do with this agency again. Please save yourself time and effort and find another company.
2/5
TrustpilotWilliam H Brown Newark Branch not a good experience
We used William H Brown in Newark to sell our property. It went on the market 1st July 2020. Agreed a sale with first time buyers in August, they used Brown mortgage broker. We were told they had been offered a mortgage in principle. We had other people booked in to do a viewing but Browns cancelled them saying we couldn't show any more people around as we had accepted an offer. We kept ringing to see what was happening and were told everything fine. Then end of October Browns rang to say good news the mortgage had come through, bad news one of the prospective buyers had been made redundant so they were pulling out. Browns then got us a cash buyer, there was no chain involved as we also paid cash and the people we bought from were buying new. From that point things went downhill. The people we were buying from were under pressure, we kept calling Browns, eventually we did most of the work ourselves, the estate agent working for the people we were buying from ended up ringing us direct as Browns didn't answer his phone calls he had to ring our buyers solicitor as did the solicitor acting for the people we were buying from. We were virtually left on our own with no help from Browns. Browns rang to tell me that the sale had exchanged and completion a week after we knew ourselves. Browns are good at getting prospective buyers but progressing the sale is appalling, we should have had a weekly update and ended up ringing and emailing them ourselves. It was the most stressful we have had.
1/5
TrustpilotNo interest in selling houses
Probably the worst estate agent I’ve ever seen in operation. I called the Mildenhall office 4 days ago to view a house, the guy who answered the phone said he can’t arrange viewings and all he can do is take a message, took a message, no one called me back. Chased 4 days later, the property sold the day before. I was willing to offer over asking price. Do NOT sell your house with these cowboys they will not get your the best price and have no interest in arranging viewings for you
1/5
TrustpilotWorst letting agency ever.
Awful. Never renting with this company again, their lack of communication is atrocious. Had to phone them about 10 times for certain issues and each time they’d have no notes of the conversation before. They treat tenants and landlords in a bad way. We received multiple arrears emails in ‘error’ with no formal apology. Had to chase them to renew contracts and when it wasn’t renewed after months and we decided to move out they said we had been living there illegally. I would avoid this company like the plague. The turnover of their staff is awful so the person you were contacting would close their inbox then you’d have to try and contact someone all over again.
1/5
TrustpilotI'm honestly unsure if they are…
I'm honestly unsure if they are dishonest or unknowingly poor.We had multiple instances where we were given incorrect information about our tenancy (allocated parking, viewings etc). We had both William h brown and tradesmen coming up the house without the required 24 hours notice.We had reported that the decking was rotten when we first moved in, however this was not dealt with and in fact forgotten.We had a leaky kitchen sink which was fixed around a month after it was initially reportedAnd our personal information was handed out to third parties without our consent
1/5
TrustpilotStupidly used these as they were a big company
Stupidly used these as they were a big name company, struggled constantly to get in touch with them, advice was shocking even offering help to buy which wasn’t even available to me, decided to tell me that after taking my money though. Still not completed a mortgage with them and I paid for the service in November 2020. Shocking, I’ve been passed back and forth from broker to trainee to broker each one saying sorry I’ve been moved to a different department I’ll be able to help you again in a few weeks, what helps that, I will probably lose the deposit on the new house and chance to purchase a new family home thanks to these inept “sales people” utterly disappointed
1/5
TrustpilotLANDLORDS NEVER USE THIS COMPANY
LANDLORDS NEVER USE THIS COMPANY. At the moment we have myriads of complaints lodged with them. At best all they have ever said after months was a pathetic sorry. We have been lied to and they got us into a situation where the council were on at us. In our minds they are incompetent. They attempted to charge us for things we didn't want. It has cost us time, stress and money. To us it seems it is a case of take your money and then do virtually nothing for a supposedly fully managed service.
1/5
TrustpilotDONT WASTE YOUR TIME Absolutely appalling service from these…
Absolutely appalling service from these people, they want to see if you got the money before they even entertain you for a viewing, I’m a successful business owner, I have three car showrooms around the country and they want to see my bank statement for a 100 grand house lol 😂 Crazy people. Don’t waste your time with these people. Go to purple bricks or white gates who let you view properties without seeing if you have the funds.
1/5
TrustpilotTERRIBLE
TERRIBLE , DONT BELIVE THEYRE LIES. They will do anything and bee nice till they get your signature, and then you will see that nothing is like it was suppose to be. i got keys to the house and without no agent waiting for me at the property, change the place for taking the keys 10 times, inside the house a lot damage and rats underneath the floor. They take like months to do anything and do as little as possible. STAY AWAY FROM THEM
1/5
TrustpilotAbsolutely awful - Do not use.
Absolutely awful. Do not use.They charge for everything and the invoices do not make sense (so you can't keep track).They use the 'float' without telling you and then charge you for it.Gettin uptodate accounts is a nightmare - apparently only available once a year...The house wasn't inspected every 6 months (due to Covid) but they still charged for it.I disagreed with their check out report - damage to the property was not listed in the report... I sent pictures. They said they'd look into it which translates as 'do nothing' and then say they disagree as it wasn't in their report...?
1/5
TrustpilotTERRIBLE DO NOT USE WILLIAM H BROWN
They have harassed us at every turn. Every month without fail they claim we haven't paid rent when we have. They haven't fixed our broken FRONT door and its been MONTHS that its been completely unusable. They send people round to do random jobs around the house WITHOUT telling us (including in a pandemic!!!!!!! Are you insane!!!!!) They are SO SO UNHELPFUL. when we complain about things they dump the blame on someone else and no one, not one single person can sort a thing. They are useless. Worst experience with an estate agent I've ever had. Do not use WHB.
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