Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I have just had the absolute pleasure of being looked after by Amber, for our very first house purchase.
Following a rather heartbreaking experience after the first property we attempted to purchase fell through, we were very apprehensive on starting the entire process again.
However, from the word go, Amber was attentive, supportive and extremely kind. Our first viewing of the property was a lovely experience, and Amber introduced us to the previous owners in a way that put everyone at ease immediately. She was extremely thorough with her tour, and no question was a silly one. We didn’t feel rushed and even had time to sit with the previous owner, which made the experience much more personal and feel a lot less formal and transactional.
She had our back from the start, asking the hard questions, making the difficult calls, and doing what she could to secure us our dream first home.
Whether we wished to view the property, ask something of the owners, communicate with other solicitors (the list is endless), Amber was there and got on the phone immediately. There was even a point where our move in date had to be pushed back due to the lack of removals companies for the sellers, and Amber was ringing every removal company in existence to try and keep the original date for us. Things like this happen and she could have easily taken the easy road and explained there was nothing she could do, but the fact she tried everything was fantastic.
We will always be thankful to Amber for making the entire experience as pain free and as easy as possible. We were supported throughout and there was nothing that Amber wouldn’t attempt to solve or help us with. Even since we’ve moved in, we’ve felt comfortable enough to ring her up with things that are possibly a little silly to ask, but have still received the same amount of support as we did when we were right at the beginning of the process.
Thank you Amber, you’re a star!
Ollie and Lu.
Ollie · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We are absolutely thrilled to hear about your positive experience with Amber. It’s wonderful to know that she was able to turn what started as a challenging journey into a memorable and enjoyable one. We wish you and your partner lots of happiness in your new home!
★★★★★ 5/5
GoogleFrom contacting Dacres to completion , Neil and team were fantastic. They took any stress out of the process, were on the end of the phone to answer any questions no matter what time of day. They were really flexible when it came to house viewings and NO pressure was put on us during viewing or any time throughout the process.
Their support and guidance was unmatched.
Post completion date , Neil has kept in contact with us to see how the home renovations were coming along. Their serviced does not end just because we have the keys. 5 stars all the way!
Stevie · 26 May 2024
Agent replied · 23 October 2024
Thank you Stevie for your fantastic review for Neil and Amber in the York office. We are really pleased your experience with Dacres was nothing but positive and happy to have helped you throughout your moving process. Hope you will be really happy in your new home!
★★★★★ 5/5
GoogleAs first time buyers and really having no idea how the whole process works, Amber went above and beyond to make the process smooth and stress-free. She always made time to chat or help us whenever, and constantly sped up the process by chasing outstanding bits. On top of being incredible at what she does, she is genuinely a lovely person! Thanks so much Amber for helping us into our first home.
Luke · 24 August 2024
Agent replied · 23 October 2024
Thank you for your amazing review! We're thrilled to hear that Amber was able to make your first home-buying experience smooth and stress-free. Congratulations on your first home, and thank you for choosing us!
★★★★★ 5/5
GoogleAmber and Neil at Dacre, Son & Hartley York were hugely helpful in the process of us buying our home. They were always fast to reply and incredibly knowledgeable as well as friendly. I’d highly recommend.
Emily · 22 March 2024
Agent replied · 23 October 2024
Thank you so much for your kind review! Amber and Neil are delighted you were happy with the service received! Thank you for your recommendation.
★★★★★ 5/5
GoogleFrom the initial valuation to completion of sale the service from Dacre, Son and Hartley was brilliant . They were efficient, professional and helpful throughout the process and I have nothing but praise for them.I would definitely recommend them to anyone thinking of selling or buying a property. Particular thanks go to Claire Tiplady who valued and marketed the house and Catherine Jones who went above and beyond at every stage of the sale to support me and keep me up to date with progress. Thank you all for a superb service.
Linda · 22 March 2024
Agent replied · 23 October 2024
Thank you so much for your fantastic review, we are really pleased you received such great service from our team!
★★★★★ 5/5
GoogleAmber was a joy to deal with in the selling of my parents house. Would highly recommend
Jane · 26 May 2024
Agent replied · 23 October 2024
Thank you so much for your great review and recommendation!
★★★★★ 5/5
GoogleDacre were fantastic to deal with. They were friendly, knowledgeable and honest and they worked extremely hard to complete my sale and purchase. I highly recommend them
Martin · 24 August 2024
Agent replied · 23 October 2024
Thank you very much for your kind review. It’s wonderful to know that our hard work on your sale and purchase made a positive impact. Your recommendation means a lot to us. Thank you for choosing Dacres!
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