Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShockingly bad service. Property is very badly maintained and a health risk to student occupants. Absolute rip off. I would advise anyone to avoid at all cost. Don’t deserve any stars, but zero stars is not an option.
Alison · 15 July 2025
Agent replied · 12 November 2025
Good morning Alison. Please forgive the delay in responding to your review. I am terribly sorry that your experience was not positive. I can assure you that we endeavour to address any maintenance issues promptly and with appropriate urgency and we are keen to learn about any instances where we have failed in this respect. There is not enough information here for us to investigate so I would urge you to contact us (anonymously if you wish) to describe the issues that you experienced so that we have an opportunity to identify any failings and areas where we can improve. Our aim is to ensure that tenants have a positive experience and we are committed to continuous improvement.
★★★★★ 5/5
GoogleOutstanding service every single time, and they are the best agents I have ever worked with. Always prompt in any reply, always diligent in dealing with my tenants, always timely with rent payments. Extremely pleasant to deal with and exceptionally good value.
Damien · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review, Mr Morrison. We are delighted that our service has been useful to you. We strive to provide a high quality and continually improving service and your feedback is extremely welcome.
★★★★★ 1/5
GoogleI'm a building surveyor and would not rent from these again.
My girlfriend has just moved into a student house they let in York.
The sheets and photos of handover they gave us describing the condition said excellent but it is appalling.
I went around and made a snag sheet ranging from sealant which is mouldy, some boxing in is rotting all the way to major patches of damp to upper bedrooms.
What was most frustrating when we phoned in to report these issues the same day we moved in they said they had no recollection of these, and we should just wipe the mould with some soapy water. Shocking
I will update this if they rectify the issues.
picture attached of just snags in the kitchen alone.
Ethan · 1 September 2024
Agent replied · 12 November 2025
Good morning Ethan. I am sorry that it has taken so long to respond to your review. I have reviewed the communications between yourself and our agency, where you were acting on behalf of a tenant (rather than being a tenant yourself). Your comments were received and acted upon with positive feedback from the tenant group. The last communication from you (28th August 2024) confirmed that you were happy that matters were being addressed. Are you able to confirm this? It is important to us to gain confirmation that our maintenance team are acting with appropriate urgency.
★★★★★ 1/5
GoogleWould not recommend. Went straight for our deposit, even so the house was left in a better state then when we first arrived. After the first month they degraded our wifi to one with 5mbps (unusable for any streaming). All emails they sent were more threatening then informative. If a student looking to rent i would keep far away
Sam · 18 August 2025
★★★★★ 5/5
GoogleI didn't have any issues with 2let. Very friendly people who are easy to get along with and happy to help. My deposit was returned in full (there was a slight mishap with the payment but they sorted it out very quickly once I told them). Good experience overall and sound people, would recommend.
D · 29 April 2024
Agent replied · 12 November 2025
Many thanks for your review, Mr Pickering. We are glad that your experience with us was positive.
★★★★★ 1/5
GoogleIf you are looking to get ripped off come here. Worst agency ever. Dirty houses, rude staff, you will be charged for everything. This agency has been a nightmare for my and many other friends in York.
Miguel · 26 January 2025
Agent replied · 12 November 2025
Good morning Miguel. Forgive the delay in responding to your review. We are committed to ensuring that our tenants have a positive experience and that we continuously improve our service. However, I can find no record of you as a tenant with us...is it possible that this review is not meant for 2LET Agency?
★★★★★ 1/5
GoogleTo All Students DO NOT USE THIS COMPANY. This company is a firm dedicated to taking Student Loan and Parents money based on the naivety of students, being naïve themselves of the fact that York University possesses one of the larges Law Departments in the country, who their business practices have been flagged to. If you have had any issues with this Agency, please report this to ELSA (The European Law Students Association) or the Students Union Law Society, who are collecting reports to bring the owner and his staff to justice though a long process of collecting evidence, reports and information to that already obtained over the last 3-5 year period. This company will not return your deposit (in most cases without any damage done) ignore you, and laugh at you, especially if you are an Asian student, or international especially, given the comments we have received and have received documentation of. The owner of this company has a long standing record of neglect of tenants and is known through the city for his reputation. We posted a complaint on google and in the university last week and the amount of information received has been unrivalled and added to the information collected over the past 2 or 3 years. This post is just to serve as a warning. The owner of this company has 2 sides, please don't fall for the pre- contract signing character.
Helga · 29 April 2024
★★★★★ 1/5
GoogleOverpriced student lets
Philip · 14 August 2025
Agent replied · 12 November 2025
Good morning Mr Pearson. Although we have no record of you as a tenant, I can assure you that we endeavour to pitch rent levels competitively across York. Rent levels are comparatively high in York in general, but we strive to remain competitive in the student accommodation market.
★★★★★ 5/5
GoogleI didn't have any issues with 2let. Very friendly people who are easy to get along with and happy to help. My deposit was returned in full (there was a slight mishap with the payment but they sorted it out very quickly once I told them). Good experience overall and sound people, would recommend.
Dean · 13 April 2024
★★★★★ 1/5
GoogleJust saw a van for this company being really rude to a cyclist. I'd avoid these humans.
Tom · 29 April 2024
★★★★★ 5/5
GoogleRating only, no written review.
James · 22 October 2025
Agent replied · 12 November 2025
Many thanks for your complimentary rating, James. It is good to know that our service is appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Robin · 29 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
