Mansbridge Balment Yelverton reviews

★★★★★ 5/5

Google

Tony and the entire team at Mansbridge Balment were absolutely fantastic. From the moment we met Tony at our house for him to value it we knew that he would be the best person for the job! He immediately won us over with his enthusiasm for our home and also the clearly high amount of knowledge he holds. He matched our optimism and although set us realistic expectations he and the team did ann incredible and speedy job at selling our home and got us an amazing price. The care we also received from Kate and Melanie was second to none and they both ensured all viewings and the eventual sale ran as smoothly as humanly possible. A highly recommended agency and if we were ever to sell our new home I would not hesitate to hand the keys over to the guys once again.

Harry · 16 March 2026

★★★★★ 5/5

Google

We had the most incredibly positive and supportive experience - selling and buying our houses through Mansbridge Balment. Tony was extremely professional, patient and kind throughout the process. His communication was simply outstanding - whilst his calm and sympathetic nature limited our stress immeasurably! The whole team were exceptional in every way and we will be forever grateful to them all. I cannot recommend Mansbridge Balment highly enough! Just wonderful! Thank you! 😊🌟

Helen · 21 May 2025

★★★★★ 5/5

Google

Rebecca is just brilliant! We purchased our new home through Mansbridge and initially met Rebecca on our first viewing. Nothing was ever too much to ask, from arranging a futher two viewings, answering all enquiries and offering her help wherever possible. We are so grateful to have had someone so helpful during a very stressful process. A wonderful lady and so talented at her job. Thank you again

Molly · 28 August 2024

★★★★★ 5/5

Google

Tony Carlton was the agent we dealt with from the beginning from the first viewing and negotiating the price of the property. He was very professional in dealing with the buying process and it was a pleasure dealing with Mansbridge Balment team, thank you for your help.

Vijay · 26 December 2024

★★★★★ 2/5

Trustpilot

We strongly suggest you try elsewhere

Normally I would only review a company or service if the experience was of note and worth reporting. I feel compelled however to take a different stance in our recent dealings with this company. You would do well to choose an alternative estate agent to represent you in this region. We experienced poor practices including failure to obtain a properly signed contract prior marketing (took us to point this out 3 months later), providing incorrect data with failure to acknowledge or apologise for their error, and an imbalance in matters relating to a complex multiparty instruction. Communication is weak as are the reporting methods and social media capabilities. Even WhatsApp was a bridge too far for their admin sales progression. Overall, the service for the post-sale pre completion stage was very lacking. We make these observations from the perspective of a recent sale and purchase of our own property and a recent sale that occurred in parallel which have been and are being enacted with far more quality and care. We strongly suggest you try elsewhere.

Nick · 18 April 2026

★★★★★ 1/5

Trustpilot

Terrible Purchasing Experience - Lazy Service and Communication

One of the worst experiences I’ve had buying a home. Our property went back onto the market - without warning - a couple of weeks before we were due to complete. We’d had no calls or communication from Mansbridge Balment, just an announcement, via email from someone we’d before spoken with, that the house we were buying was back on the market. There was no due diligence, phone call or communication to find out what was happening on our side - so there was clearly no reassurance given to the seller! Stressful, and unwilling to have any conversation about the condition of the property post survey (whole roof needs redoing). Do not expect a fair purchase with this company. Pay up or go home! (Excuse the pun!). Having worked with other local agents, this experience was disappointing and very far below the care and communication taken in previous experiences. They do not care about you as a buyer at all - terrible! Most of the time, it felt like they were selling sweets not houses worth £X amount! So, we’ve just brought the most expensive humbug in history - Shocking experience!

Rae · 27 June 2024

★★★★★ 5/5

Google

Mansbridge Balmant estate agent are extremely friendly, professional and continuously keeping you informed of progress. They are highly recommended. Tony Carlton has been a tireless in keeping the sale moving.

Anne · 18 March 2025

★★★★★ 5/5

Google

Excellent experience from the very first visit from Tony through to the sale of my property. Melanie was absolutely incredible in chasing updates from solicitors and pushing for completion. I can't thank the team enough.

Jay · 16 December 2025

★★★★★ 5/5

Google

After 12 very unsuccessful weeks with another agent we switched to Mansbridge Balment and enjoyed a totally different experience in terms of interest and ultimately 100% success in selling our house. Well done and thanks to Tony Carlton and his team

Chris · 25 April 2024

★★★★★ 5/5

Google

Having recently moved we want to give a call out to the Mansbridge & Balment estate agent team who did a great job. They were efficient & helpful. I feel I need to call out Tony who went over & above to ensure everything went smoothly. Thank you to the whole team. We highly recommend them.

Marilyn · 30 May 2025

★★★★★ 5/5

Google

Tony Carlton was instrumental to the success of our sale, he did a fantastic job from the brilliant video to the accompanied viewings. Thank you Tony and to all team at Mansbridge Balment, Yelverton.

Louise · 25 April 2024

★★★★★ 5/5

Google

Huge thanks to the Mansbridge Balment team for their help and guidance though our house sale, and especially to Tony and Rebecca who were very supportive and communicative throughout the process. We felt like we were in good hands, and appreciated the market knowledge and advice amongst bumpy market conditions at the end of 2024. Many thanks!

Kieran · 13 March 2025

★★★★★ 5/5

Google

Brilliant service. As a first time buyer I wasn’t sure of what to expect, but Tony and the team helped everything to run smoothly, always with great communication.

Charlotte · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent - Second To None!

Thanks to Tony, Trish and Julie for their excellent care and attention. We have used Mansbridge in the past and their service is exemplar. From the valuation, pictures, viewings and agreements, they have been so trustworthy and professional throughout. Their promise of any call backs was met every time. They kept us in the loop at all stages and their friendliness gave us great comfort and confidence. We do not intend to move again, but if we did, without question, would use Mansbridge again. Thank you. Jackie and Paul

Customer · 17 October 2022

★★★★★ 1/5

Trustpilot

As buyer very poor service

As buyer very poor service. Discovered considerable issues with a property . Was encourage to proceed despite what they were suggesting was illegal . on top of that other legal issues on the entitlement of land which was an issue , left the property not something we wanted to continue with but M&B listed it with the same description knowing it to be false. Following that any other properties we felt they were there to open the door but no sales support.

Gavin · 25 January 2024

★★★★★ 1/5

Trustpilot

Avoid wether buying or selling!

Avoid wether buying or selling! Wanted to buy and had offer accepted on a property with stipulation to remove from market before I'd proceed. After many weeks the property was still listed on market but agents start demanding I proceed, they even contacted my solicitor & lied saying I'd said to proceed. Obviously the sale is not going ahead now & since found out they refused to put offers forward on two properties, one went for less than my offer. Very poor communication, no single point of contact, always a different employee emailing, cold/rude and very confusing.

NeBa · 18 November 2023

★★★★★ 1/5

Trustpilot

We stupidly marketed our house with…

We stupidly marketed our house with this company , totally incompetent, from start to finish when a buyer was found and sale agreed we were told various storylines as to why the sale was not moving forward, it finally transpired the buyer had no background checks carried out by the agent , we’re not a “Cash “ buyer as we were informed by M&B and hadn’t even sold there house , therefore not able to proceed let alone be “Cash buyers “ so after 12weeks of misinformation the whole thing collapsed purely due to any due diligence by M&B initially we had three buyers the one recommended by M&B we accepted thereby losing 2 real potential buyers , lesson learned do not even think of contacting this shambles of a company we were completely mis lead fed various fake reasons from start to finish, however , we instructed another agent who were exemplary and sold our property with two weeks to a genuine buyer having carried out due diligence, M&B are certainly one to avoid having cost us considerable time and money

James · 3 September 2023

★★★★★ 1/5

Trustpilot

Tenant check service approved drug ring tenant

I paid for a tenant finder service, I subsequently found out that they pay somebody else to complete the "checks". The result being my house was rented to a national drug ring under false employment and reference information (when I did not receive my 1st months rent I checked this information myself and within 2 hours found out the details were not real). When I raised this as an issue to Mansbridge it was suggested that, as I had picked between 2 tenants offered (I picked the one moving in sooner as I am not a large landlord. I only had that one house and was having to rent it because I couldn't afford it after a relationship fail), but because I picked him that I was somehow to blame, no acknowledgement at all of the time, effort or emotional toil this had taken on me. The response I received was victim blaming, rude and also a deliberate attempt to make me feel intimidated by suggesting I had misunderstood the checks carried out and that they do not complete "criminal DBS" checks, I was not in any way thinking that they did as in my case they did not even check his employer, reference or previous landlady. I have complained about this with no real response, I keep being told an MD will be in touch they have not, they also have not refunded the fee I paid for the "check". Thankfully in my case the house did not need too much work / clearing and the drug ring only missed one months rent from 6, however this does not make up for the 6 months of stress of chasing rent, neighbour complaints and the time and effort needed to deal with the police to provide evidence etc. This all happened 2019/2020, so I would hope that they have changed their processes now. I have just submitted my final information to police hence being able to comment now.

S · 19 August 2022

★★★★★ 5/5

Google

Excellent experience using Mansbridge & Balment… friendly and knowledgeable staff who guided us through the entire buying process. Would definitely use again in the future!

Chris · 25 April 2024

★★★★★ 1/5

Trustpilot

Mansbridge Balment the dreadful estate agent

The company had a complaint raised against them for failures to complete checks on purchasers who clearly didn't have funds and due diligence checks fir purchasers sitting tenant went unchecked. Poor company poor method of complaints procedure, marking their own work. Extremely poor communication. Their failure cost us the property wevwanted and nearly a 10 percent fine on the purchase price. We were suppose to move on 6 Dec 2021 but our buyer whom they failed to check properly did not conclude her sale till 24 Jan 2022 had we completed and not been in position the fully complete then a 10 percent fine could have fallen on us. Luckily we stopped all movement and called a halt to this transaction. Mansbridge and Balment, just awful, poor communicators and just all round poor at listening. Dreadful company experience NEVER again will we use these awful people. Will Parker.

Will · 1 February 2022

★★★★★ 5/5

Google

Really helpful staff who kept regular communication with us which made the process a lot easier for us. Highly recommend!

Victoria · 25 April 2024

★★★★★ 1/5

Trustpilot

Poor Experience

After sending an enquiry through their website on the Saturday, ringing the office on the Tuesday as I'd had no response to the query on the property we were interested in viewing, took my details and again still no response back five days later. Not sure how they sell any properties!

Paul · 15 July 2023

★★★★★ 1/5

Trustpilot

Disappointed in this company

Disappointed in this company. There seemed a complete lack of enthusiasm in selling our property. One offer was apparently made but not put in writing so we never knew who the offer was from anyway (which surprise, surprise did not materialise anyway). We also had to keep chasing for feedback on viewings.

Jennie · 30 September 2022

★★★★★ 1/5

Facebook

“Not all estate agents are the same” - no, most are just better.

Aimee · 29 January 2021