Connells Southern New Homes reviews in Yate

★★★★★ 5/5

Google

I am so grateful for the guidance Rory has given me. I went to Rory to start the process of buying my first home. He is full of knowledge and is so supportive and helpful throughout. The most helpful person I have met through the buying process. This isn’t a money focused review but I can honestly say his services are genuinely worth the money. I can’t thank Rory enough. I’m lucky I had your guidance as I didn’t think I could get my first home on my own, ever. This goal didn’t feel achievable for years. You helped me feel excited and made me realise what I can achieve. Thanks Rory.

HJM · 11 August 2026

★★★★★ 5/5

Google

As part of our recent move, we met with Rory Stimpson, Mortgage Advisor at Connells, to run through our mortgage options, and had a great experience, even though we did not use Connells estate agents to sell our property. He was always punctual, easy to speak to, and incredibly knowledgeable, which made the whole process straightforward and stress-free. Rory clearly explained all the facts, including the benefits and cons of our remortgage, so we felt fully informed at every stage. He was also great at providing clear recommendations, and we never felt pressured, just supported throughout. We would happily recommend Rory to anyone looking for clear, professional mortgage advice. Thanks.

Ethan · 11 April 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Bradley Bates, Connells Yate Branch manager handled the valuation of our property, something that was difficult to accurately do due to the changes in the world at the time. After some careful consideration a marketing strategy was agreed and to our delight the house was under formal offer within 12 hours of going on the market. Bradley's bubbly, attentive personality made interaction with him very easy and making himself available along the process was a bonus. Moving house is a minefield, its clear to see that the Yate team are motivated by Bradley's presence and is a natural leader in the Branch. In a world where Estate Agents get a bad reputation the Yate team worked hard to be transparent and honest. For this we are very grateful. If i am looking for areas of growth for Connells Estate Agents, it would be to review the Solicitors you chose to work with, your recommendation was a bad reflection on your business model, it cannot be worth your effort to do their job and chase their errors all the time?

Richard · 11 August 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Lovely experience from Bradley and the team. From the initial valuation to securing a sale. I couldn't have asked for an easier process. If you are looking for a friendly outgoing estate agent with great communication, then I would reccomend Connells. Thank you! 5*

Richard · 11 January 2026

★★★★★ 5/5

Google

Couldn’t be happier with my service from Gabby and the team at Connells. They directed me through the process all the way up until I picked up my keys. When I move in the future, I’ll be sure to use Connells in Yate!

Molly · 11 December 2025

★★★★★ 5/5

Google

5* Thank you so much to Bradley for a professional service. He put us at ease in a difficult situation and guided us to the result we wanted. Couldn’t reccomended him more.

Jacob · 11 March 2026

★★★★★ 5/5

Google

Thank you Bradley and the team for your service. Great guy and would highly recommend him. He took the time to talk to us about our home, situation & felt that we took away the best advice we can get.

Josh · 11 December 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We had a fantastic experience with Connells while finding our first forever home. From start to finish, Sharon and the whole team were incredibly accommodating, supportive, and genuinely invested in helping us through the process. They were always happy to answer any questions, kept us informed at every stage, and weren’t afraid to push things along when needed, which made such a difference, especially as first-time buyers. Nothing ever felt like too much trouble, and we always felt supported and reassured. We would 100% recommend using Connells in Yate to anyone looking to buy a home. Thank you all so much for helping make this such a positive experience! Owen & Danielle

Danielle · 11 February 2026

★★★★★ 5/5

Google

Thank you Bradley for your valuation. He gave me insight into the market and provided a honest opinion on pricing & how to get the best value out of my home. A friendly chap and I would recommend him.

Neil · 11 December 2025

★★★★★ 5/5

Google

A big thank you to Bradley at Connells in Yate. Professional and knowledgeable, he listened to me, was realistic and honest. Great service - Thank you 💐 …

Christine · 11 March 2026

★★★★★ 5/5

Google

When we first met Bradley from Connells he immediately put us at ease, He was friendly, knowledgeable and professional. Both him and his team worked hard to give us the best outcome for the sale of our late parents house, keeping us informed and updated with the process. We would highly recommend Connells Estate Agents.

Chris · 11 August 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Just wanted to give a massive thank you to Bradley on his visit for our valuation. Very professional kind and knowledgeable. We had a great experience. Nathan and Kerri

Nathan · 11 February 2026

★★★★★ 5/5

Google

I would highly recommend Connells for anyone looking to buy or sell property. In particular, Bradley is great to deal with. His expertise is matched by sensible advice and efficient service. He goes the extra mile.

Robin · 11 December 2025

★★★★★ 5/5

Google

I used Rory from Connells as my mortgage broker. He was friendly, knowledgeable, professional and definitely knows his onions. Throughout the whole process he kept me posted and explained everything I needed to know. He went above and beyond as I'm sure a lot of the times he was calling me were way past his home time. Got my keys today and look forward to renegotiating in five years.

Michael · 11 April 2026

★★★★★ 5/5

Google

Thank you Bradley and the team for all your hard work from start to finish. You were all very helpful and informative. I would recommend 100%. 5*

Rob · 11 February 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

A big thank you to Sharon, Jean, Jesse and the rest of the team at Connells for securing the sale of our House. Selling a house with young children is never easy viewings need to be scheduled in advance and it’s a constant battle clearing the Lego and Barbie’s! Sharon and her team have been superb in prioritising our needs and requests. Communication has been superb with regular updates, advice and feedback and they have all gone above and beyond with any questions/query's we’ve raised. I highly recommend Sharon and her team at Connells and Thanks Again for all your help.

Mark · 10 April 2024

★★★★★ 5/5

Google

Buying and selling a home is, in my experience, traumatic at the best of times and anyone will tell you how stressfull the whole process is. Thankfully, I had the good sense to both buy and sell through Connells, and throughout the very long legal process, Connells were supportive, understanding and professional. More importantly I felt that the team at Yate genuinely cared about my circumstances. Sharon, Jean and Jo especially did all they could to communicate effectively between all parties, offer guidance where needed and make the whole process as smooth as possible. If a Google Review is the best way to show my gratitude then here it is, thank you Connells Yate, you are highly recommended and much appreciated.

G · 10 April 2024

★★★★★ 5/5

Google

Gabby has been really helpful from the start, she’s been patient, informative and gone above and beyond to answer all questions and keep everything moving smoothly. Honestly couldn’t thank her enough! The Bradbury’s.

Emma · 11 December 2025