Trusted Agent profile
★★★★★
138 reviews across 2 platforms
PO Box 1094, Yarm TS19 1ZX
Kings Sales and Letting Agents's Yarm office at PO Box 1094 is rated 4.0 out of 5 across 138 reviews on two platforms, including 137 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleThe viewing of the flat was quick and lovely and I was able to secure the place the next day :) Hina was kind and Patient and answered all the questions I had during the viewing and I left feeling very informed and happy to begin renting out the flat :) The contract was sent over quickly and everything was explained effectively :) Hina always answers any questions I have and was able to drop off the key to my new flat with no issues. It has been a positive experience :)
5/5
GoogleKings provided a tenant find only service for my rental property in Norton. Hina was very professional and the service provided was excellent and at a very competitive rate. Tenants were found, checks done and a tenancy agreement in place in no time! This was my first rental property and I will have no hesitation to use Kings again.
5/5
GoogleI would highly recommend any student to go with Kings Sales & Letting Agents. They've been so good to us especially after the nightmare we had when we first moved in (which was no fault of Kings). When my flat mate and I first moved in we were with Thrilwells TS1 Students and thanks to their incompetence our summer was filled stress trying to sort out the problems they created. To name some of the issues we had when we moved in - there was no blinds in the bedrooms, the blinds in the livingroom were severely damaged and waiting to be replaced, we had no internet, no hot water, missing furniture in the bedrooms, the lock of my flatmates bedroom door was broken, the extractor fan above the oven was broken despite being brand new, etc. We messaged and went into TS1 Students multiple times to try and get these problems sorted. They did nothing and nothing got sorted, until our letting agents switched to Kings. The difference was night and day. They did everything the could to sort out the mess that TS1 Students made. Any problems we had we could message King and someone would be over to sort it ASAP. The staff are always professional and respectful and try and help you out in any way they can. My flatmate and I are so thankful for what the Kings team has done for us and we implore other students to go with them too.
5/5
GoogleHina and her team have always been beyond professional, friendly, and helpful. If you rent from here they make sure to protect your deposit properly. The house was immaculate upon moving in and any changes we'd requested had been made. Always plenty of notice if an inspection is to be made and willing to work around your schedule. Throughout the tenancy we've had consistently prompt responses to any issues and always a friendly voice on the other end. Would absolutely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe best real estate company I have ever dealt with. Very professional, experienced and helpful agents.Highly recommend. Hina is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. She really care about her clients .Hina is the best! She was thorough and professional and great to work with.
5/5
GoogleWe would like to thank Hina for her help in our move to our bungalow . We felt that she went the extra mile for us by pushing things forward as much as she possibly could and nothing was a problem. Lovely pleasant girl and would certainly recommend xxx
5/5
GoogleThe services provided by Hina of King’s have been incredible. She is efficient, helpful and friendly! As I’m basing overseas, she is very reliable and always provides prompt responses to any issues the tenants have and gives me update afterwards. Completely hassle-free! Without a doubt, highly recommend King’s!
5/5
GoogleI had a very positive experience with Kings letting agency, I was a tenant for a year. Hina was very helpful and reliable. Very flexible and cooperative at the time I moved in and moved out. I had no issues during my tenancy. I would definitely recommend them.
1/5
GoogleHad good experiences with King's until recently when it came to my gas check. I received a letter that the matter is now considered to be urgent as they couldn't reach me - so far so good, I do not answer calls with a number I don't know, however, it's not like a message was left on my mailbox concerning this, had they done that, of course I would give them a call back. I was then informed in the letter that due to the matter now being urgent, the appointment was scheduled and that the person they hired would be given a key to let themselves in if I wouldn't open the door - make of that what you want. The guy came over today. I was upstairs working as it knocked on the door, so I wasn't able to open the door immediately as I had to tell work I will be right back and then head downstairs, overall this didn't take less than 20 seconds though. Part of my door is glass, so I could see that the dude was already digging for said key - a bit of a fast response, what if I had been in the bathroom for example, couldn't exactly open the door fast either or wouldn't even hear the knock, walk out and some random dude is in my house?! It would maybe make sense to give me a phone call (guess what, today I would have answered random numbers cause I expected someone, everyone's lucky day!) and ask if I am in before immediately trying to make use of the key, but what do I know. I let him in (surprised him in the middle of digging for the key lol) and told him where my boiler is. He goes upstairs and does gas check stuff, then at some point dashes back downstairs in the kitchen as he needs to turn on the water to check something. I have a build in storage in my kitchen, he asks me "Is this where the meter is?" and BEFORE I CAN EVEN RESPOND HE JUST RIPS THE DOOR TO THE STORAGE OPEN AND CHECKS?! Are you kidding me?! I tell him no, that it is by the door, not really sure how to take his casual roaming in my house, so he asks me if I can get him a chair that he can reach it as it is up very high. I tell him I can go fetch him a chair and that I will be right back, head to my living room where I currently had my laundry up to dry (yes, also underwear) and go fetch the chair I always use when I climb up there. I leave the door half closed as I do not need some random man see my underwear that is drying. If I was in someone's house and they half closed a door and told me they would be right back to bring me something, I would wait for them to return, but not him - as I turned around he stood behind me IN the room WATCHING me pick it up. Excuse me?! Not everyone may care if some guy sees their underwear or not, but if I half close a door behind me and say "I be right back" that is a HINT, a very obvious one at that. I am not sure which company the guy works for as I am really happy to leave that review there as well, but @King's, maybe overthink who you are actually sending to people's houses. It is fine for him to perform the gas check but what isn't fine is for him to roam my house like he lives there. Not impressed.NegativeProfessionalism
Thanks for your review Tamara. You have been an incredibly good tenant of ours so it is disappointing that you left us this review. I think for anyone reading this review, it is key that they have the background information so they can understand the context. As you are aware an Annual Gas Safety must be carried out in accordance with legislation. Your gas safety was due on 31.01.2021. We instructed a Gas Engineer at the end of January 2021 who contacted you on numerous occasions and there was no answer. He handed the job back to us and a second Gas Engineer was instructed and once again the instructions were returned as you did not answer the phone or answer the door when he attended on a couple of occasions. At this point, you were putting the Landlord at risk of receiving a £6000 fine and 6 months in prison and therefore the third Gas Engineer was instructed. He tried to make contact you a few times, but his attempts were unsuccessful and therefore a letter was sent out to you. From your review it appears that you received the letter and had read its contents. I can confirm that you did not contact us upon receipt of the letter, even though you had the opportunity to do so, and you did not make any alternative arrangements and you did not ring to say that you would be home that day so there was no reason for a key to be made available. As you had read the letter, you were aware that he was going to attend on the day and therefore it is a bit unfair to blame him for entering the property or for you having your washing out, as he was simply doing his job, which allows your landlord to be legally compliant. As you have commented, the Gas Engineer is not a Kings employee, it is a company separate to Kings, who carry out many Gas Safeties for numerous letting agents and landlords around Teesside. I know that this Gas Engineer will have been in his uniform, which has his company name on it. I cannot comment on what has happened during his time at the property, as that is not for Kings to deal with, you would have to contact the Gas Engineer Company directly. If you want their contact details, then those can be made available to you. It’s shame that you have left this review for Kings as we have always had a good working relationship with you, your bad experience is with the Gas Engineer and not with us. We take legal obligations and certification very seriously and would never put our Landlords at risk of financial penalties or imprisonment.
5/5
GoogleGreat experience from the start of my tenancy to the very end. Whenever there was an issue presented Hina would respond quickly and solve whatever was posed her way with a professional and friendly standard, highly recommend Kings for anyone looking to rent, Thanks!
1/5
GoogleVery rude, greedy I would never recommend anyone to rent out their houses first they’ll never give ur deposit back saying random excuses. Lady on the phone was very rude, and doesn’t respect the tenets And the property they gave us was absolute waste in the worst place of the town and there’s no water in the kitchen As I gave them a bad review they would probably say I am not there tenantNegativeResponsiveness, Quality, Professionalism, Value
Photos posted of how these tenants left the property on our Facebook page. Absolutely disgusting. Never paid rent on time. Vacated early. We simply collect rent for hard working landlords.
5/5
GoogleHina Safdar is very professional. Kings Sales and letting agents offer five start service and always available in case of any help.
5/5
GoogleGreat letting agents, very professional, responsive and a pleasure to deal with. The property which we rented was very modern, clean and fitted out to a very high standard. We never had any issues and Kings were super flexible and supportive with their approach during the Covid-19 outbreak. I would highly recommend Hina and her team.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleIncredibly rude. My friend made a human error and accidentally had the wrong address put down on a parcel and Kings did nothing about it but check the house once, expecting me to be able to get it myself when there is an 8 foot gate in the way and no way of alerting the people living there. Absolutely disgusted with the way the woman on the phone spoke to me, she didn't care one bit.
Thanks for your review David. You moved out around 6 months ago (the property wasn't managed by us at the time). When you first called up, I visited the property and checked for your parcel and it wasn't there (it was tenanted at the time). Not much more I can do. If the parcel wasn't there a week or so after it was delivered, it certainly won't be there two months later. For your information - one of my colleagues was in the property just two days ago and he confirms there was no parcel at the property. I understand that you're not happy with the outcome but to be honest not much I can do.
1/5
GoogleTHEY JUST NEED YOUR MONEY! Nothing else.I was staying in their property for last 6 months.Hina maintained unprofessional approach including leaving us without a burner for 3 weeks. As student, this was very very difficult for us.Finally, after moving out, we cleaned the place thoroughly to make sure that our deposits will be refunded. But , they luted us £150 pounds for cleaning, and refunded the remaining deposit after a month( Agreement says 10-15 days) . Absolutely pathetic experience for us, will never recommend this agency to anyone.Their way of messaging was completely inappropriate and insulting.
5/5
GoogleSo far so good. Hina has been polite and responsive, despite my impatience when I was having a rough time (personal issues). Nice house. Good customer service. :)
1/5
GoogleThese positive reviews must be fake. This "company" is just Hina, and she's a complete and utter nightmare to deal with. Requests for repairs are ignored outright for months, she's rude and obnoxious and is prone to tantrums. She has absolutely no idea what she's doing and causes headaches, don't be surprised if she rocks up at your house unexpected in a private reg Merc. Landlords, please avoid because you'll likely be taken to court.
5/5
GoogleA very good lettings agent ,very helpful when looking for an apartment and the process of moving in was made very less stressful,even when we moved into the appartment they were responding quickly to any changes which needed to be done in the house ,they had a carpet changed within a week,I would highly recomend them.when looking for a property
5/5
GoogleIt’s a good feeling knowing there are experienced, capable person like you out there. Thank you for being there with expertise and caring for the people who need you.” “Sending heartfelt thanks for the dedicated work you do “Most of the time, I’m exaggerating when I call someone ‘a lifesaver,’ but in your case, it happens to be accurate. Thank you for saving and improving lives every day!” “Being a good person you are can be tough, but you’ve risen to the occasion with courage and strength. So grateful for you and the important work you’re doing.
5/5
GoogleGreat service start to finish with kings, I would highly recommend. Hina is great to deal with and very helpful.
5/5
GoogleRecently moved into a house through Kings Sales & Letting Agents. Hina is very helpful and if you have any issues she will sort this for you quickly. Brilliant service!
5/5
GoogleAbsolutely fantastic from start to finish. The quickest and easiest process I've ever had renting a property. Both you guys have been amazing and I can't thank you enough for all of your help, and for making a usually stresful process so much easier. Will recommend to everyone 😊 …
5/5
GoogleExcellent service for my rental house while I live a long way away, Kings have taken care of everything. I have now sold the house and again King’s were helpful and excellent service. Highly recommend. Thank you all.
4/5
GoogleHina and her team have consistently provided us with a professional management service. Kings has been swift to deal with our issues and always offered us a competitive price. If you have a property to rent in Teeside, I would recommend speaking with Kings!
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Kings Sales and Letting Agents's Yarm office has 138 reviews across two platforms: 137 on Google, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Kings Sales and Letting Agents is rated 4.0 out of 5 across all 138 reviews, and 4.0 out of 5 on Google from 137 reviews, checked 9 October 2026.
Kings Sales and Letting Agents, PO Box 1094, Yarm TS19 1ZX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
