William H Brown Wymondham reviews

★★★★★ 5/5

Google

Jade Stanton was a tremendous help in helping me find my ideal first home. As a solo first time buyer the process seemed a bit daunting but Jade was a huge help from the start with arranging viewings to keeping me updated throughout the process and ongoing checks which was reassuring and even checking in after completion. Jade was amazing and really can’t thank her enough!

Beth · 11 September 2026

★★★★★ 5/5

Google

I had an excellent experience working with Diogo as my mortgage advisor. From the very beginning he was professional, approachable and incredibly knowledgeable. He took the time to explain every step of the process in clear and simple terms, which made what can often feel overwhelming much easier to manage. Diogo was always responsive and kept me updated throughout, ensuring that nothing was missed and that everything moved forward smoothly. He worked hard to find the best options available to suit my circumstances and I always felt that he genuinely had my best interests at heart. What really stood out was his attention to detail and his commitment to providing a high level of service. No question was too small and he was always happy to help, which gave me a great deal of confidence and peace of mind. I would highly recommend Diogo to anyone looking for a reliable and trustworthy mortgage advisor. His expertise and dedication made the whole experience straightforward and stress free.

Alex · 11 April 2026

★★★★★ 5/5

Google

I just wanted to say how extremely helpful and professional James Turner was at organising the flat rental for my son recently. He was 100% reliable in communication which makes such a difference, calling when he said he would and doing everything that he said he would. In addition he had lovely genuine manner with both myself as guarantor and my son and we were able to deal with him in person throughout the efficient process that went through seamlessly. He was excellent at explaining what was needed to complete all the forms and replied to all my queries with patience and understanding. We felt very lucky to have him as our estate agent for this rental. Thankyou .

Jane · 11 April 2026

★★★★★ 5/5

Google

My partner and I booked an appointment with Diogo the mortgage advisor at the Wymondham branch, and so glad we did! He is very professional, polite, friendly, easy to talk to and thorough in everything he did for us, from finding the best mortgage offer, life insurance, house insurance and even referred and set up the procedure to a reputable company to make a will (something we have been putting off forever!). His communication in calls and emails is fantastic, and he also saved us so much money than doing it on our own. His experience in this field is second to none and nothing is too much trouble. We will be recommending Diogo to family, friends and anybody who needs mortgage advice! Thank you Diogo⭐️⭐️⭐️⭐️⭐️

Sue · 11 April 2026

★★★★★ 5/5

Google

We had a great experience with William H Brown Wymondham, we are first time buyers and they made the process so smooth. Particularly Jade, she was always around if we had any questions and was always so lovely! Thank you so much Jade, we really appreciate all your help!

Rebekah · 11 August 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

The team were really helpful with arranging viewings and helping find potential properties! I also have to give a big shout out to Diogo the mortgage advisor who has been a real beacon of light who went above and beyond to make me feel supported during the process which can be quite intimidating as a solo buyer! Thank you all!

Beth · 11 May 2026

★★★★★ 5/5

Google

We used a number of agents to find our dream rental. I hadn’t realised just how incompetent they could be! Then we used William H Brown who were amazing, they knew the property inside out- turned up and answered every question and super professional. More importantly they understood that every person’s situation is unique and their process allowed for that level of understanding and respect. Thank you James you were awesome 🤩

Louise · 11 November 2025

★★★★★ 4/5

Google

James Turner who is the manager of Letting property is excellent in dealing their clients like me. Every time I ask questions he always answer and explain it to me , very attentive . If I can’t get him through over the phone because he is out for appointments I just leave a message to ring me back and he will . He never disappoint you . He is the asset of your company knows how to deal your clients and staff like James is worth to keep in your office and deserves to be recognise as he done his job very well.

Jhoy · 11 May 2025

★★★★★ 5/5

Google

The team are exceptional. Their communication is second to none, bright happy and always respond quickly. They actually call you back when they say they will. James has been one of the most professional and thorough agents I have ever dealt with.

Simon · 11 March 2026

★★★★★ 5/5

Google

Rented a property through William H Brown and James Turner was excellent throughout the whole process. He was professional and helpful. It was the first time we had rented and he made sure everything was clearly explained.

Graham · 11 April 2026

★★★★★ 5/5

Google

James was exceptionally helpful with the move in process and kept us not only up to date, but went above and beyond with ensuring we had responses from the landlord some times 5 minest after a query was made. Top Notch assistance

Ryn · 11 February 2026

★★★★★ 5/5

Google

Leaving a review on behalf of Vicky. Max Philo was marvellous. Very knowledgeable and professional, calm, patient, personable & straight forward. He wasn’t patronising or phased by oblique questions. He also didn’t hide any gaps in knowledge, he just offered to find out what we needed to know & get back to us.

Anneke · 11 October 2025

★★★★★ 5/5

Google

After being in absolute despair with my tenants moving out and my existing letting agents not doing a thing about it, I even got desperate enough to consider "we buy any house.com" and take a 60k hit on what it was worth. I'd never been so stressed about anything in my life, it almost sent me into a depression. Along came James Turner, I don't have a clue how he got my number, he calls me up and asks if I've found tenants. I said no, I need help, I am at my wits end and everyone who is dealing with it is grossly incompetent. James reassured me, he gave evidence based reasoning as to why I should switch over to William H Brown, for the first time I finally felt like there was someone on the case who knew what they were doing. James personally collected the keys from the other company and started lining up viewings - when my existing letting agents had not arranged a single one in 10 weeks!!. Naturally I cancelled with my existing letting agents and signed with William H Brown and within days James not only secured tenants but also got multiple offers. I can't believe how different this experience was compared to the other companies. James Turner outperforms any other Letting Agent I have every dealt with in my life - the man is a miracle worker, I hope his line manager reads this, understands his worth and gives him a pay rise because they've got a real winner representing them here, and this guy is worth his weight in gold.

Derek · 11 April 2026

★★★★★ 5/5

Google

I can’t praise the Wymondham branch enough!! Helpful, professional and efficient. Saoirse was an absolute superstar!! She went above and beyond to help with my house purchase, rising to every challenge. She constantly kept me updated and was always cheerful. She’s a credit to the company 😁 …

Lisa · 11 November 2025

★★★★★ 5/5

Google

I’ve just completed long distance on a purchase through William H Brown, thanks to the persistence and patience of Saoirse. She was so helpful throughout, helping me with site visits and offering to take measurements if needed. I’m very impressed with the service she gave to the vendors; she really went out of her way to make this happen on time.

Fiona · 11 August 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026