Lovell Wymondham reviews

★★★★★ 1/5

Trustpilot

I don’t know where to start or what to do

I don’t know where to start or what to write, I’m just a breaking point and no idea what to do. I’m so jealous of all these 5 star reviews, though some of the ‘happy’ customers on this development are now not so happy as they begin to find issues. I’m currently 6 weeks post cancer surgery and due to start chemo but this house, our last house and dream house has been more stressful and upsetting than the cancer.Lovells are humiliating me. We’ve had a long list of defects since we moved into our home in ingleby View, Saxilby on 3rd December 2021. Some sorted quickly, some made worse, some outstanding. They don’t install kitchen extractor to manufacturers recommendations so you have the extractor above the hob for grease, one in the ceiling for steam, but they cut corners with the carbon filter so your house smells when cooking. We bought a tumble dryer to put in the utility room before we moved in, but when we moved in the boiler was not installed as per the show home nor plan, so now it doesn’t fit. It’s just a washing machine room not a utility. Additional frustrations Include still not painted after all the remedial work and plastering started 2 months ago during which I’ve had the cancer and no living room to rest and recover in. They all know. Site manager and customer care manager both visited me post op but company has no empathy and doesn’t care. Just I ignorance and excuses.I’m done with being spoken to like an idiot. They quote tolerance without considering you might be fully aware of ‘tolerances’. Blanket excuse for a lot of it. They’re winning in most aspects, which I expect it what they’re hoping for. There’s more issues that come up but I just don’t have the energy, like the en-suite shower isn’t level so overflows. The site manager has seen and checked with a spirit level. Said must be twisted they’ll raise with ideal. Urgh. All spirit levels and tape measures were isolating with covid when mine was built. Thing is, I’ve been told by multiple Lovell employees and contractors the nightmares they had with my property, so it’s not like it’s not known. Even like today where there is a bow in the wall meaning the gate post looks ridiculous with a huge gap, is due to it being a rendered property with uneven surface, I’ve already been told by Lovells employees and a contractor that mine was one of a few houses on this development that had brick issues relating to too many being laid at once, in my case resulting in a bow. That’s not related to walls not being square including one that is 4 inches out, they believe due to line to mark out where bricks being put wrong side of brick meaning bricks width out at 1 end hence 4 inches out at 1 end. Most of the window heads (top of the inside of the windows) all had to be knocked down and redone. We’re just focusing on what I am aware of. Lovell advertise as a 5 star builder yet they don’t build, they contract out to numerous contractors and blame then and leave you to liase with them. I’m sorry I thought I bought the house from Lovells. Argh even writing this is frustrating. 20 years of owning multiple homes, yet this is the worst. It’s never felt like a ‘new home’ and never will.We went to a lot of trouble to buy this house and get a 4 bed so our children had space, yet one of the bedrooms is inhabitable during the winter, so it’s ended up being a complete waste of money on top of the stress. My wife and I have debated selling, but after having the house checked by a 3rd party, have suggested a number of the issues are reviewed 1st, and that we should expect a reduced offer due to the wall and bathroom window out of square among other things. We’re screwed and are now losing financially as well as emotionally. I would be more than happy to show you around my home before you buy as would many of my neighbours and there’s a Facebook group full of issues from this development alone. I’m rambling. I don’t know what to do. Where to go. NHBC is the next step but I’m not sure I’ll get anywhere.

Chris · 1 August 2022

★★★★★ 5/5

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Niki was great really helpful with…

Niki was great really helpful with helping us reserve our plot we can’t thank her enough

C · 6 July 2026

★★★★★ 5/5

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After a long struggle trying to get…

After a long struggle trying to get onto the property ladder we’re glad we came to Lovell Homes. The process could not have been made any simpler for us. Eileen & Gavin were there every step of the way. Special thanks to Eileen for going above and beyond to make our dream come true. We truly appreciate Lovell. Eileen deserves a pay rise 😊. Barny and Yolanda

Barnabas · 22 August 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Focused Service

So far, everything has gone really well. We’ve recently reserved a property in Burton through the part exchange plus scheme, and every query we’ve raised has been answered honestly and handled positively. Chris, the sales advisor, has been exceptional throughout the process.

Edward · 20 April 2026

★★★★★ 5/5

Trustpilot

Couldn’t wish for a better service thanks to Nicky.

I saw Nicky and she was very kind explaining everything in plain English. She also made sure by double checking everything that she had explained to me so that I was sure to understand. I wasn’t rushed in choosing my kitchen and flooring as well as the tiling. Nicky is a really great asset for Lovell Homes.

Sheila · 27 March 2024

★★★★★ 5/5

Trustpilot

I have today had my porch refurbished…

I have today had my porch refurbished by a lovely guy by the name of Jordan. His attention to detail was second to none and talked me through the whole process from start to finish. My porch looks exceptional. Can't be more pleased

Sarah · 9 April 2026

★★★★★ 5/5

Trustpilot

Brilliant experience with Lovell!

I’ve had the best, smooth experience with Lovell. I found the house I wanted, rang the sales team at Shawbrook Manor in Leyland and was greeted by Lisa. She was efficient, helpful, full of knowledge and absolutely lovely. Everything was organised and within a few days I had put down my reservation. Lisa has been in contact making sure I’m kept in the loop and has helped me out of hours when I needed it. Definitely a positive experience so far & couldn’t fault anyone.

Laura · 11 April 2022

★★★★★ 5/5

Trustpilot

So far, very impressed!

I moved into my Lovell Home new build on 21st March '22.From the outset, as my first 'new build' home I was quite sceptical of the quality and workman/womanship.I was 'allowed' to view the property on two occasions prior to my reservation.Suffice to say I was suitably impressed and went ahead and purchased the property.Going through the process I had a couple of unnecessary problems with the 'Sales' dept. These in my view were entirely avoidable such as delays in registering the property with Royal Mail. This caused difficulties in obtaining house insurance, broadband etc. During one of my 'viewings', I was greeted by two of the site Managers and a Director of Lovell's. All were content to chat about the specifications of 'my' house and the plans of the site as a whole.The workmen on site are pleasant and courteous stopping briefly to chat and enquire about my thoughts on the build.What I am most impressed with is that Lovell Homes are proactive in resolving any 'snagging'.To date, I've received phone calls from a lady in Customer Care and two personal visits from the Customer Care Manager, Emma, each actively seeking my views any matters that I'd like addressing. As with any new build, and a property settles and dry's out there are to be expected.In all honesty, this I have found most encouraging.I intend to update this review as time passes as the minor issues are resovled, but so far everything is great.I should add that I have no vested interest in Lovell's or any other property developer.

Nigel.Powell · 6 April 2022

★★★★★ 5/5

Trustpilot

Stephenson Grange Holmewood

Jo the sales advisor at the Stephenson Grange development in Holmewood is a credit to the Lovell company, she has been nothing but kind and professional every time we have met with her, and has gone above and beyond to help make the experience of buying our first home as stress free as possible. She made the reservation process enjoyable and explained everything to us so clearly which was so important to us having never gone through the house buying process before. She definitely deserves some recognition for all her hard work as she somehow manages to do all this with a smile regardless of how busy she is! (which is very, as each time we've had an appointment multiple people have turned up without appointments)

Charlotte · 4 April 2022

★★★★★ 4/5

Trustpilot

Impressive Show Homes at Blossomfields.

Caroline greeted us and after a few pleasantries we were given free access to the show homes. These were beautifully presented and it was evident a lot of thought had been given to the placement and number of power sockets to meet modern day living. The flow of the layout and the spacious bedrooms offering room for wardrobes as well as storage areas built into the design were other details that impressed. Our only issue was the lack of availability of homes that would be completed within our time frame. We left rather disappointed but decided to return a few days later to look at the Newbury 3 bed detached but finally decided on the 3 bed detached Pavenham because it better met our needs, albeit more expensive and wouldn’t be ready for several months. Caroline patiently answered all our questions and showed us all the site and individual property drawings to ensure we were entirely satisfied with our decision. She was professional and efficient throughout the reservation process. She also kindly indicated that there was a good demographic spread already among the purchasers, some with teenage children on the development that our daughter could meet. She couldn’t have been more helpful We can’t wait to get into our new home!

David · 4 April 2022

★★★★★ 5/5

Trustpilot

Amazing developer with great customer…

Amazing developer with great customer service. The site manager is very helpful and if I’m to do it again, it’ll be with Lovell. Thank you

Tobi · 12 August 2026

★★★★★ 1/5

Trustpilot

Only gone for 1 star as 0 is not an…

Only gone for 1 star as 0 is not an option. Catastrophe from start to finish. Sub contractors average at best. Site agent, good guy but the point of contact was non existent, she wasn’t contactable at all. Only point of contact I’ve ever met who’s on other jobs but leaves her phone in the office?? Shower fitted wrong, wrong holes drilled, had to then have the wall redone which then took another few days, wrong people turning up on wrong days. Painter painting over wet plaster, the morning after it had been done.

Honest · 23 February 2026

★★★★★ 1/5

Trustpilot

AVOID - no accountability once you've moved in

When you get the keys to you're new house, someone from Lovell will come round with you with a clipboard and note the defects down, promising to rectify the issues promptly. In our experience (which seems to be shared with a lot of people), this does not happen. Prepare to spend the next few years battling to get each issue fixed one by one. Inevitably, this will go on longer than the timeframe Lovell are obliged to sort the issues. As such, they will not get fixed.

Josh · 23 February 2026

★★★★★ 5/5

Trustpilot

What an amazing experience

What an amazing experience - after visiting a development with a different company and being made to feel like we were something the sales person had stepped in - we visited this development - what a contrast! We couldn't have been made to feel more welcome. Sharon was wonderful, so helpful, informative and made us feel so 'at home'.The minute we stepped foot in the house - we knew it was the one for us.I would definitely recommend Lovell if your looking for your new home.

Lisa · 15 March 2022

★★★★★ 5/5

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Lovell Homes Review

I would really recommend anyone buying a house to go to Lovell Homes. They help the best they can and really care about their buyers.

Kajus · 9 August 2026

★★★★★ 5/5

Trustpilot

5 star Builder/ Customer Care

We were first time buyers who just bought a house from Lovell at Weston-super-Mare (Foxglove meadows). It was such a pleasant and smooth journey throughout from every aspect of the buying process that everybody would go through. We always tell the lovely Lovell people that how brilliant they are. So I thought I should tell the world too!I can not forget the way we were treated on the very first day! Very professional, no pressure or what so ever, ready to listen, very helpful and same time being proactive. Professionalism can be seen from each and every staff you speak with. We are so delighted and pleased that we hadn’t had any nightmares that people often talk about when buying houses. I cannot appreciate and thank them highly enough!I should mention Ceri, Gaynor and Debra from Sales and Marketing while Benjamin and his team from the project whom we have met so far. Thank you all and best of the luck!

Thusi · 1 March 2022

★★★★★ 5/5

Trustpilot

Happy homebuying

We liked the look of the site from the beginning and eventually signed up for information online. It was very helpful and provided a number we could call. From that moment everything just flowed. We found your staff,on the telephone and in the office, to be very helpful, especially Ann Marie. Ann Marie explained everything in such a way that we had few questions and as we were first time buyers she was excellent in helping us understand the process. We are very happy with the way in which we were treated, it made a very stressful situation so much easier. Of course the best thing is that we feel secure and happy in the purchase of our new home. Many thanks.

MRS · 26 February 2022

★★★★★ 5/5

Trustpilot

Lovely homes Excellent company to deal with

From the first enquiry Simone from the marketing and sales helped us in every way she kept us informed regularly with updates and recommendations

Denise · 14 August 2026

★★★★★ 5/5

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Share my good experience with Lovell Homes

This is my first time to buy new built and I think I am lucky to choose Lovell Homes.With no experience on buying new built, I have a lot of questions covering the buying process, the property details, the reservation ..... However, related staff are just so patient, resourceful with up-to-point and timely replies. I would like to express my heartful thank you to Caroline and Graeme who brought me with this pleasant experience. I have no hesitation to recommend Lovell Homes to my friends and Lovell will surely be my first choice when I have another chance of buying.

Ms · 20 February 2022

★★★★★ 1/5

Trustpilot

Spoke to them about poolhouse Road…

Spoke to them about poolhouse Road wombourne development they could not care less about people do not buy a house in this location there is no transport links no school's no doctors no dentist available.

David · 27 May 2026

★★★★★ 5/5

Trustpilot

Amanda at All Saints Green Stradbroke…

Amanda at All Saints Green Stradbroke Suffolk has been amazing helping us with the purchase of our new home. Any queries and questions have been answered quickly, and she has made the process very easy and straightforward. The addition of photos keeping us updated of the progress of the build has been a fantastic and welcome treat and we look forward to moving into our new Lovell home 🏠

Jackie · 22 April 2023

★★★★★ 3/5

Trustpilot

Sales was ok, after care very good and house great.

Sales was ok, nice people but constantly needed reminding about things you’ve asked. Sometimes ask the same question over and over to get responses. Knowledge of the home and process wasn’t to what I expected. I think sometimes I knew more details of the property than sales. Sometimes they’d also go back on their word. Whilst reserving the plot, we were told we could have the Key Worker scheme (gives up possibly £4000 towards the home?). Closer to picking our options we were told we couldn’t have this, were never eligible and wouldn’t be having it. When questioned because this was a big incentive to have the home, we had a call from a lady who I believe to be an area/regional manager. Extremely rude, arrogant and unprofessional person. Told me that if we don't want the plot that’s fine because many other people will have it without the scheme anyway. How’s she deals with customers and represents Lovell to the public I’ll never know. Site management team were ok. Site manager sometimes dismissing your views. Says something would be installed e.g a fence out front, reminded of this months later and got told we never had the conversation and that I’m basically lying. Trainee site manager and rest of the team excellent, accommodating, organised, efficient and good to deal with. Listened to your issues and got them resolved without question. The actual Lovell Customer Service team were brilliant. Couldn’t fault them. Emailing was quick, snags never questioned, always booked trades people in. Biggest issue was the trades people actually arriving. Lovell always chased this up though and didn’t happen often. House build was good. We had a snagging company come in to overlook the house and Lovell knew this whilst it was being built. Maybe more attention given because of this knowledge? Many snags found, but nothing major and said it was a good house and one of the best new build he had inspected for a while. Nothing worrying and all cosmetic. Biggest issue was the finish in painting etc. It wasn’t good. I re-painted the hallway and some other rooms myself because it would be a better finish.Turfed the garden myself. Top soil wasn’t the best, lots of debris in it which needed removing. No issues with the home has arose as of yet and we are very happy with it. The initial process of purchasing could be more “buyer friendly”, more professional, better organised and more updates given along the way. The customer service just needs improving. It feels like once you’ve bought and reserved the home the effort stops because they already have your purchase.

Joshua · 28 January 2022

★★★★★ 1/5

Trustpilot

Very poor Customer Care following purchase

Bought a house on the Stephenson Grange development almost a year ago and still have many snagging issues outstanding. These were noted on the day we got our keys and have still not been fixed. Customer Care not bothered, although they do keep making appointments for Lovell operatives to resolve the issues, they do not turn up without explanation. Sales and the guys on site are great, but Lovell’s aftercare is shocking. Avoid.

Josh · 28 November 2022

★★★★★ 4/5

Trustpilot

Beautiful Home, After-care could be better

Very well built and beautiful homes with clever planning and design. Majority of homes have very decent gardens, are not overlooked and absolutely do not feel like a copy&paste new build you can see elsewhere.Aftercare is a bit chaotic but issues do tend to be small, although the small issues can grow with the time it takes aftercare to arrange anything.

Joe · 13 November 2023