Trusted Agent profile · Wymondham
★★★★★
887 reviews across 2 platforms
London Road, Wymondham, NR18 9BP
Part of Lovell, see every office.
Lovell's office in Wymondham, at London Road, is rated 4.1 out of 5 across 887 reviews on two platforms, including 3 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wymondham.
Every review we hold for the Wymondham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Hyacinth Harris was very helpful and informative.
Thank you for your review. We are glad Hyacinth was able to help and support you through the process of buying your new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
5/5
TrustpilotExcellent support and communication…
Excellent support and communication from all the team at Royal Victoria Court, Newport Gwent.Extremely helpful and professional in managing my complicated situation.The whole team are a credit to the company
Thank you very much for your 5 star review. I have passed your positive feedback onto the sales team at Royal Victoria Court who will be thrilled to read them. Kind regards, Lovell Homes.
5/5
TrustpilotAnne & Gill from the sales office on…
Anne & Gill from the sales office on the Lovell sandcastles Development in Scarborough have been amazing & made our decision to down size an easy one.Can’t thank them enough 😊
Dear Mrs Hodgson we are delighted that you feel happy with the support and services Jill and Anne provided you both. We strive to make everyone of our customers feel confident in their decision to purchase a Later Living by Lovell home and the team will continue to support you every step of the way. We aim to ensure your new home is just as you want and is truly the start of a happy and healthy next chapter in your lives. Many thanks, The Later Living by Lovell Team
5/5
TrustpilotI am on halfway now
I am on halfway now, but wanted to thank Lisa Fairhurst (Trinity Walk) who handled us nicely.
Thank you for your kind comments Vahagn which we will pass on to Lisa. We look forward to welcoming you to your new home at Trinity Walk soon!
5/5
TrustpilotWendy and the team at the site were…
Wendy and the team at the site were fantastic and helped me secure the property I was looking for .
Thank you for your review. We hope you enjoy your new home. Lovell Homes team.
5/5
Trustpilot🌟 🌟 🌟 🌟 🌟
Everything is perfect. Fully satisfied service, lovell home staff are very co-operative and very punctual. Thank you
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
1/5
TrustpilotSince buying my Lovell home in November…
Since buying my Lovell home in November 2022 I have had 11 leaks. I have had nothing but issues and they often want to put a plaster on issues rather than actually doing a proper repair. Lovell’s customer care and tradesmen also do not work after 4pm so you will often need to take time off work or ask family when any repairs or visits take place and they are not willing to make any repairs at the weekend or after working hours.
5/5
TrustpilotGreat aftercare
Fantastic experience of great aftercare from Jordan at Williams Park, rectified a few small issues which now look great. Really pleased with the positive attitude and cheerful service.
Thank you Gareth for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Gareth, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotJoanne at wymondham site
Joanne at wymondham site Was very helpful, nothing is too much trouble and talked us through every stage . Would definitely recommend and looking forward to our new home
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Joanne, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotLovell
Great experience everyone very professional and kindWould recommend lovell to anyone, will be looking to see what other sites you have coming upCustomer care worker tom did great job, very well mannered he’s credit to your company
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home. The Lovell Team
5/5
TrustpilotI felt that everything was explained to…
I felt that everything was explained to me in a clear and concise way. I asked a lot of questions and Dom the sales advisor was brilliant, very helpful, friendly and not at all pushy. Overall, everything was handled in a professional way and the experience has been very positive and complety stress free so far.
Thank you for your review, I will make sure to pass your kind comments on to Dom and we look forward to welcoming you to Hatfield Rise!Kind Regards,Lovell Homes
4/5
TrustpilotClicked **** should have been *****
I was kept fully informed at every stage of the process by a very professional team at Lovell. Well done.The agents appointed to advertise and facilitate viewing etc. were less that professional and their staff could do with more custoner focused training.
Thank you for your positive review, we have passed your comments on to our Sales Team. We have also noted your comments with regards to our referral agents and will be addressing this with them directly. Thank you,The Lovell Team.
5/5
TrustpilotThe sales is very good
The sales is very good, especially Jade very helpful !
Thank you for taking the time to write your review. We have passed your lovely feedback on to Jade. Many Thanks, The Lovell Homes Team
1/5
TrustpilotPoor after sales…Lovell Scotland
Following an unsurprisingly easy house purchase, we have had issues getting snagging issues completed within an appropriate time. Understandably some issues are not urgent but lack of heating/hot water/water ingress due to lack of DPC are quite urgent. Lovell however seem to have little interest in after sales Customer support. Not the service of a 5 star house builder . This is an issue across the development, not just our experience.
Hello Jennifer and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotThanks for your positivity and…
Thanks for your positivity and constantly keeping us in the loop of things. Thanks for your care, Katherine for keeping the children busy during important discussion. Ceri, for the step-by-step information, guide and ever willing to help out. Tracy, for your positive mindset and organisation. Your team is amazing, you’re all the best!
Thank you very much for your 5 star review! I have passed your positive comments onto the sales team and directly to Katherine, Ceri and Tracy. We wish you all the best for the future and we look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotWe have had a wonderful experience with…
We have had a wonderful experience with the sales team at Lovell Homes. Despite of being first time buyers, we felt very comfortable with the entire process with ample explanations at every step. The people are vey active, and reply to every silly questions that pops up in your mind.
Thank you so much for taking the time to write your lovely review. I have passed your comment to the team and they are delighted. Many Thanks Lovell Homes
5/5
TrustpilotSales team are outstanding.
Jo was fantastic, covered everything and really helped us through the process. Really friendly and professional. Show home looks amazing and the sales arena is outstanding, the sales team are one of the best I have come across, very well ran and managed by all.
Thank you Richard for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo, who we know will be really happy to read them.Thanks again Richard, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotWe were welcomed by the office staff…
We were welcomed by the office staff and they explained us in detail, it was really great experience meeting with very nice and expert staff, arranged viewing twice and even before making final decision as well. Overall we will recommend to visit lovell homes if you are planning to buy new homes.
Thank you very much for your 5 star review. We are pleased to hear about your positive experience and have your comments onto the team. We wish you all the best in your new Lovell home.
5/5
TrustpilotSales Manager at Oldbury been very helpful
Lovell Homes Sales Manager have been very helpful and professional, prompt email and messages in regards to query in relation to HTB & Mortgage Application, this is all taken care of rather than the hassle to locate a mortgage advisor or insurance company, makes life so much easier if you have the support from a professional staff.Looking forward to moving into my new Home.
We are so pleased to hear that your experience has brought value to you, we will pass on your comments to the sales team at The Junction. Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotCearon Gate
Excellent communication and attention to detail. Rosann is very knowledgeable and we trust her judgement and advice
Thank you very much for taking the time to give us your feedback. It is very much appreciated and your positive comments have been passed onto Rosann.Thank you for choosing Lovell Homes.
5/5
TrustpilotSo far so good
So far so good. Reservation process has been easy and much credit to Nicky at Sadlers Grange. Hoping all goes well moving forward but can’t fault it so far.
Hi Bish, Thank you for your 5 star review, we'll be sure to pass your kind comments onto Nicky! We look forward to welcoming you into your new home. Kind Regards,Lovell Homes
1/5
TrustpilotAvoid, avoid, avoid
Though there are some benefits: - house design - layout - spacing between houses/plot sizes compared to some other developers Our experience and some of our neighbours is mainly negative: - shocking customer service management. They book contractors in to come and fix snags with a days notice, which obviously does not work for any households that do not work at home. They also do not give you any time they will be arriving, so expect you to wait in all day. - snags will not be done by one person. They send 4 people to do the job of one, so there is a continuous influx of people in and out of the house - nails pop out through the walls - stairs are not stable - paint surfaces are not properly prepared so wood that has been painted white is yellowing - the gardens do not have drainage so expect a pond every time it rains - gutters not fixed properly and do not have appropriate downpipes - roof tiles missing - wonky sinks in en-suites and bathrooms - wrong house layout - front door opening the wrong way - loft hatch not securely attached so falls out the ceiling - uneven flooring - cement/mortar all over the brickwork These are faults spotted by ourselves and neighbours, so can only imagine what else would have been flagged had we bought a snagging company in. Furthermore, they tried to bribe us to change our answers to the NHBC survey through the offer of various things to be done to the house for free. Completely goes against the anti-bribery policy of the company and completely unethical. I wouldn’t buy a house from them again and would never recommend them to anyone else.
1/5
TrustpilotWe've had a terrible experience with…
We've had a terrible experience with lovell so far. Been in the house for coming up to 3 years now, they still haven't fixed everything on the snag list and were still finding new issues with the house from the shoddy workmanship. The terrible patches of weeds and the poor parking planing make the place look a mess, and the criminal management company who do none of the work but charge more and threaten with legal action constantly constantly are a disgrace. We were made promises by the very charming sales person, none of which were true or correct and have left us feeling completely stuck and angry. I will NEVER buy a new build again and advise everybody to steer clear of this disgusting company along with Ground Solutions.
5/5
TrustpilotAll Saints Green - Thank you Mandy
Mandy at All Saints Green has gone above and beyond to support us with buying our new home. She has been great at communicating, worked outside her regular hours to ensure we could choose our fittings and we are very excited about completing on our stunning forever home - thank you 😊
Thank you for your wonderful 5* review about Mandy at All Saints Green, Lucy. We have passed your comments on directly to Mandy and we look forward to continuing on your Lovell Homes journey with you.The Lovell Team
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Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wymondham.
