Jones Homes Worksop Road reviews

★★★★★ 1/5

Trustpilot

Terrible

Terrible - house in Heather View Hade edge not designed or built for the elements and natural weather conditions, 3 year old house failing in too many places to list. Terrible customer service not interested in fixing issues even when there own contracors say there are issues. Disappointing to say the least.

Richard · 15 June 2023

★★★★★ 5/5

Trustpilot

Just Completed!

Philippa and the sales teams guided us through every step of the process and took the stress out of buying our brand new home.The build is very high quality and were pleasantly surprised at the handover. The attention to detail was pleasing and the house looks beautiful.

Mrs · 10 October 2023

★★★★★ 1/5

Trustpilot

Total disgrace of a company

If no stars was an option, that’s what they would get!!We have sent an application for solar panel installation in our 23 year old house back in April. We have been told it will take a few weeks but after the time has passed we have been told a lot of bullocks as to why the decision has not yet been made. JH stopped answering my calls and getting a response to an email was like a miracle. This is the office in Alderley Edge, Stockport. Only after I called them out on the lies they have been feeding us, they said the application has been approved, this is over 4 months later!!!! What sort of company does that? Stringing along a customer for such a long time, not a professional behaviour you’d expect from a respectable company. As an advice for JH, work more closely with your customers, be truthful and open about their applications etc, as the experience we had caused a total loss of respect for Jones Homes.

Katarzyna · 8 September 2023

★★★★★ 1/5

Trustpilot

Van Dyk sh!tnature

Well where do I start with this company, I have been verbally abused by their construction director (Yorkshire) and not had an apology. Over 400 snags was found on the house which after 9 months are still outstanding. They have a complete disregards for safety which has resulting in been injured twice. Things missing from the house, extras paid for which still haven't been installed after 9 months.Joke of a company that keeps getting worse. Raise with the regional director who couldn't even apologise for his staff behaviours.

Blu · 28 August 2023

★★★★★ 1/5

Trustpilot

Been to see customer care twice.spoke…

Been to see customer care twice.spoke to me like I was not important and had an attitude problem.absolutely no help was given.she did not care at all.the receptionists attitude was terrible.absolutely no help at all.she was not interested in our problems.

Kevin · 22 January 2024

★★★★★ 1/5

Trustpilot

No care for their customer

We live in a Jones home about 16 years old. The company own a line of trees behind our property and do not maintain them. They are now about 40 feet high. We get constant huge branches crashing into our garden and onto our garden room roof (some are over 12 feet long). We now get very, very poor TV signal and cannot get sky reception despite spending hundreds of pounds on aerial boosters. We have sent over 20 letters in the past 7 months (recorded signature on delivvery) and they are ignored with no courtesy of reply. We are at our wits end. Moral of this story, a greedy builder with no interest in customer's quality of life. Beware buying from this company.

GL · 24 July 2023

★★★★★ 5/5

Trustpilot

Front door repair

Chris assessed and advised based on what would give the best outcome; he did not hurry or make us feel he would not return if needed. He provided exactly what as a customer we needed. Thank you.

Colin · 29 March 2024

★★★★★ 4/5

Trustpilot

Love our new home

Love our new home. purchase was straight forward. a couple of snags still to sort out which is why I've not given a 5 star review, other than that I would. can recommend the quality of build. beautifully landscaped front gardens & estate whilst back gardens turfed. Customer service always polite, everyone helpful.

MRS · 16 January 2023

★★★★★ 5/5

Trustpilot

Stratton- jones homes

Julie Roberts on the Sunfield site has been helping us recently with alot of decisions. She has been so helpful and has gone above and beyond for us. Thank you so much x

Sophie · 14 May 2024

★★★★★ 1/5

Trustpilot

Another example of the poor workmanship…

Another example of the poor workmanship on their so called Signature development at the Van Dyk Village near Clowne, we took the radiator off in the garden room to paint this weekend, the brackets are only just holding on as the plasterboard has been damaged, in shed of repairing it they have left it in such a poor state I’m surprised the radiator has not feel off the wall, it’s another example of the poor trades working on these properties and nobody from Jones Homes checks their work, the construction team are a disgrace, be very careful as we have just joined the local WhatsApp group and all the residents are saying the same, beautiful place, extremely poor houses and a company that don’t have the resources to build quality homes anymore

Craig · 1 June 2023

★★★★★ 1/5

Trustpilot

Would not rate Jones homes to buy a new…

Would not rate Jones homes to buy a new build. Numerous issues in the house. Garden keeps flooding every time it rains due to drainage holes that have been put in the brickwork on the wall. Tarmac on the front of my property hasn’t been completed after over 2 years being in the property. The site got abandoned for over a year with no explanation to the residents on the development.

Natalie · 13 January 2024

★★★★★ 1/5

Trustpilot

We are extremely disappointed with the…

We are extremely disappointed with the quality of the new house we have just purchase from Jones Homes on their so called Signature development at the Van Dyke Village, over 300 issues found when we walk through the door, we understand new properties have snags however the quality of workmanship is disgraceful, we asked to speak with the Director of Jones Homes to ask the question, who checks the work of the trades working in the house, his response was he checks all properties, right!!!, 349 issues raised, why have they let a customer purchase a new house because it’s not a home, when there are so many snags, it’s clear they don’t care about the customer, all the comms you read about Jones Homes stating they have attention to detail is complete untrue, I believe this company has lost its values when it comes to customer experience, we’ve purchased three properties from the company over the last 20 years and they have lost their way, we think they have got complacent, they need to remember with out customers they have no business, I hope our experience is a one off however I’d hate another family to go through what we have experienced, you move into your dream home only to realise it’s actually a nightmare, I’m sure we have just been unlucky and something has clearly gone wrong however be careful, we’ve probably got months of trades coming into our house to rectify these issues which when your are struggling with mental health issues it’s not what you want. Don’t think the construction team are hear to help, they may have the qualifications to understand house building but please don’t let them speak with customers, they just don’t have the skills to try and reassure you that these issues will be addressed, Jones Homes, please take our experience as reality, don’t lose what’s happening with your customers from basic failures, your a great company which needs to reflect on what’s really happening outside the head office doors, this could have a major impact on your reputation. We understand you have a duty to put the issues right and we believe you will, sometimes it’s best to do things right in the first place than address these once the customer moves in, I’m no expert however this must have a financial impact on your business not to start and detail the damage this can have to your reputation with treating customers like bricks, if you purchased a car for £610,000, it would come off the production line, it would go into a quality check before the customers is handed the keys, you would not expect to have to keep taking the car back to the showroom with 300 defects, come on Jones Homes, really!!!

Craig · 20 May 2023

★★★★★ 5/5

Trustpilot

Snagging work

We have just had Gary and Martin ( joiner and decorator) around to complete minor snagging work.We must say they were both excellent, leaving the apartment clean and tidy following the efficient completion of the jobs.

Wendy · 29 February 2024

★★★★★ 4/5

Trustpilot

Almost everything went according to…

Almost everything went according to plan, unfortunately Jones were unable to change bathroom detail or fencing around the property. The paving behind the house was hardly adequate.

JOHN · 30 July 2024

★★★★★ 1/5

Google

Absolutely awful place stay away! Staff VERY rude. Got spoken down to because of using a private functions toilet but there were no signs saying otherwise and was given direction to them. Ordered a chicken burger and it was very dry. Overly priced food and drinks! Will most definitely not be returning!

Carly · 11 October 2022

★★★★★ 5/5

Trustpilot

Purchase at Moorfield in Poulton Le Fylde

The sales staff and site manager were very helpful, especially as my wife and I live abroad and so were dealing with them remotely. The sales staff kept in touch regularly and answered any queries we had in a timely manner. We felt that all concerned were looking after our interest.

Mature · 1 November 2022

★★★★★ 1/5

Google

I'm afraid I have had to give a 1 star as I can't give a zero. Quality issues, no respect for the home owners, site a total disaster. Knock on everyone's doors to ask an opinion before you consider the mistake of your life. Do your homework look at verified reviews and don't make a mistake and buy here.

Jon · 28 June 2024

★★★★★ 5/5

Trustpilot

Jones home’s beautiful and all the staff and workforce Beautiful house and absolutely…

Beautiful house and absolutely fantastic work force , Gail/Vicky/Sam/Neil have gone above and beyond to make my move go smoothly,everyone snagging team workforce has been fantastic,Thankyou to you all for all your support and help.mrs Eileen Hallam x

Eileen · 16 November 2023

★★★★★ 5/5

Trustpilot

Denise in the office has been a…

Denise in the office has been a fabulous support to us. She’s helped us to navigate through the whole process, despite my early worries that we would never make it.

Keith · 29 April 2024

★★★★★ 3/5

Trustpilot

BUILD QUALITY LACKING

Staff very helpful. Tenancy agreement needs scrutiny. Design excellent, well thought through. Build quality lacking. It appears that Jones project / site manage and sub-contract all other work with a focus on time to complete versus quality of work resulting in poor finish / a lot of re-work.

Aberdeen · 28 January 2023

★★★★★ 1/5

Trustpilot

Are Painters in such high demand???

This is one for the NW Area Homes Construction Director , who is unable to respond to e mails sent to him and the groups Property Management Company…and yes I am being sarcastic….Question…how long does it take to get a painter and decorator to complete remedial works?Answer…nearly 12 months and still outstanding…Question…What colour is the paint…don’t ask us we do not keep records!!! So when a painter turns up he did not know the colour nor had any paint with him!

Ian · 19 January 2023

★★★★★ 5/5

Trustpilot

Amazing! Couldn’t ask for more!

Couldn’t ask for more. The house is beautiful with quality contemporary features throughout. There are of course a few snags, as is expected, that are being dealt with promptly and with consideration. All the site team are incredibly helpful and responsive. The whole experience has been completely stress free...In fact it has been a joy! I would definitely recommend Jones Homes to my friends and family.

Nat · 4 September 2019

★★★★★ 5/5

Trustpilot

Love our new home.

We moved into our new home 2 months ago and love it! We have snags as expected but Jones Homes have been really responsive in rectifying any issues. The whole team on site work really hard to make sure you are welcomed and settling into your new home.

Mrs · 8 January 2023

★★★★★ 5/5

Trustpilot

Well done Jones we made it

We had a progress that was very long no fault of Jones with the chain but Jones sales staff and site manager kept our spirits up and continually assured us we would get there making a stressful situation easier to deal with

Mr · 14 June 2023