Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe had an absolute nightmare getting hold of Steve after we had left a rented property, through Belvoir. Our landlady had written to Steve to confirm our deposit should be returned in full. Unfortunately, Steve was in no rush to give our money back to us. Countless calls to each of the regional Belvoir offices would either go unanswered, or Steve would be 'Out of the Office'. The exasperation in the receptionist's voice leads me to believe that this is a regular occurrence.
Also, our money wasn't left in a Deposit Protection Scheme, as promised. Rather, it was returned via a bank account in Steve's name. Fairly sure this is illegal, in truth.
Matt · 27 February 2023
Agent replied · 26 February 2025
Hi, we're sorry to hear this, if this is the case. Are you able to let us know the property you were in or when you vacated as we can't find your details on our system?
If we didn't manage the property, the deposit isn't always held by ourselves. Regards, Belvoir.
★★★★★ 1/5
GoogleMy partner and I rented a flat in Worcester with Belvoir for about a year and a half. We've moved out over two months ago and we haven't received the deposit yet, even though our landlord approved it to be released to us. We have made several attempts to resolve this issue via calling the offices and they keep saying they will call us later or that the relevant personnel is not available. We have yet to hear back from them. Think twice before you enter a contract with them, or you might end up disappointed.
Alexandra · 9 June 2024
★★★★★ 1/5
GoogleIf you want a professional, caring and responsive service. I do not recommend fully managed lettings under Steve.
Our property was in a very poor state after tenants left as well as being dirty. Gardening equipment left for tenants use was all broken , shed roof was close to collapse. Guttering downpipes were that corroded they had broken off. Of which we were not informed of any of this in the 8 years we entrusted our property under Belvoir!
Steve is very difficult to get hold of as always conveniently ' out of the office'.NegativeResponsiveness, Quality, Professionalism, Value
Clare · 21 March 2022
★★★★★ 5/5
GoogleI can only speak highly of Steve and the team at Belvoir. I booked a visit to view my property and managed to get in straight away. The process after viewing was straightforward and fast and Steve and the team helped throughout! it wasn't long until I had the keys! it is quite nice when renting that an estate agent treats you "as an adult" and Belvoir do. They hold the viewings when required by the landlords and these are quick and no problem at all. I had one or two issues during my time with the property (fence panels falling down and an interior oven panel breaking) and both were sorted out incredibly quickly and I must admit they kept me well up to date with everything that was going on. When it came to moving out of the property I received my full deposit back and had absolutely no issues with the team at handover. I would highly recommend Belvoir, and if I were ever needed to rent again they would be my first place to call on! They have even supported me since leaving with mortgage application information that was required by my mortgage company, something they didn't need to do but have done to help me- thank you all again!PositiveResponsiveness, Quality, Professionalism, Value
Simon · 21 March 2022
★★★★★ 1/5
GoogleI lived in a home managed by this letting agents for over three years, no major issues. Until we move out, we are yet to receive our deposit back and it's coming up to 3 months. I understand there can be delays, but I have not heard back from them after ringing them last week. I am very disappointed in this company and will avoid renting with them again.
Lauren · 6 March 2024
Agent replied · 31 December 2024
Please can you contact us on worcester@belvoir.co.uk We cannot find your name on file anywhere so are unsure which property you rented and if it was managed by us or by a landlord directly. Regards Belvoir.
★★★★★ 5/5
GoogleAyman was particularly accommodating when moving out of my property in Birmingham.
Robert · 7 May 2025
★★★★★ 1/5
GoogleTravelled hours for a viewing which was confirmed that morning was going ahead and to meet outside the property.
Turned up to view on the street, wasn’t given a house number. Waited and rang the office, no one met me there, then saw an estate agent leave a property with another client tried to wave them down but they walked off. Rang the office but it was out of hours someone told me I should wait there and they would contact Steve and get him to call me back… nothing. Rang again and another lady told me the same… still nothing. An hour later I’m still waiting there and waiting for a call, decide to leave in the end.
Never had a phone call or email or anything to apologise or explain what happened,
Unprofessional company in my opinion.
Layla · 9 June 2024
★★★★★ 1/5
GoogleI called to enquire about a property and was promised callbacks on 2 separate days both of which never happened. I called back again and was penciled in for a viewing on the property I wanted to view with a promise of a callback to confirm and guess what. That callback never happened either. I called the office today to see about my 2 pm viewing that was penciled in only to be told the property was let yesterday. What an absolute farce. It's basic common courtesy. Will never go with or recommend you. Thank for wasting my time.
Daren · 22 March 2019
Agent replied · 29 March 2025
Dear Daren, apologies for the mix up, we did call back on Monday as arranged but got no answer & unfortunately in the meantime the property has been let. I will call you shortly though to go through everything and see if we can still help with your property search.
★★★★★ 1/5
GoogleThey were very good when I rented the property although complete lack of communication regarding deposit return. They failed to check the details with client and provide the correct service in a Timly manner. Very poor and resulted in issues.
Patrycja · 6 March 2024
Agent replied · 31 December 2024
We apologise for the delay Patrycja. We didn't manage the property which caused delay to our usual process. Glad it was all sorted though & apologies for any inconvenience caused. Regards Belvoir.
★★★★★ 1/5
Googleripped all the bushings at the front of my property up and have left it for 9 months. all the excuses under the sun, i just want this sorting as i have to live in this place.
Martyn · 6 March 2024
★★★★★ 2/5
GoogleWouldn't recommend
2 stars
Kimberley · 6 March 2024
Agent replied · 31 December 2024
Hi Kimberley, we're sorry you feel you wouldn't recommend us higher. If you wouldn't mind contacting us that would be great as we can't see / find you on our system anywhere to know which property you rent/rented from us? Just so we can understand the issue a bit better. Regards Belvoir.
★★★★★ 5/5
GoogleExcellent service from all members of staff, any and all things that went wrong in the flat I rented were put right promptly. Five years of happy renting, highly recommended.
Michael · 9 June 2024
★★★★★ 1/5
GoogleLast five days i am calling No answer !
Hello! Anyone! Do you know how to use the phone or nobody is working there ???
Dzhefer · 27 February 2023
★★★★★ 5/5
GoogleI have rented with Belvior on 2 occasions now and they have been a pleasure to deal with from the start. Very professional and very helpful.
Shaun · 31 March 2019
★★★★★ 1/5
GoogleRating only, no written review.
Mauvais · 5 January 2025
Agent replied · 31 December 2024
We're sorry you feel you need to leave a 1 star review. Please can you contact us at worcester@belvoir.co.uk so we may help further. We cannot find your name on file anywhere so are unsure which property you rented and if it was managed by us or by a landlord directly. Regards Belvoir.
★★★★★ 5/5
GoogleRating only, no written review.
Alex · 21 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Z · 21 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
