Trusted Agent profile · Wool
Verified
★★★★★
784 reviews across 3 platforms
Burngate Cottage, Duck Street, Wool, BH20 6DE
Meyers Estate Agents's office in Wool, at Burngate Cottage, is rated 4.8 out of 5 across 784 reviews on three platforms, including 196 Google reviews rated 4.8.
196
Reviews on Google
This office
63
Reviews on Facebook
Business-wide
525
Reviews on Trustpilot
Business-wide
Send Meyers Estate Agents Wareham a message.
Every review we hold for the Wool office, from every platform, shown as written. First names only.
5/5
FacebookAbsolutely wonderful team at Meyers ! I cannot recommenced them enough! They went above and beyond helping us through a stressful time and even helped us to find our perfect home, not only can I recommenced selling your home with them but also buying with them was so quick and straight forward ! Thanks again to everyone! And thank you David for answering my one million phone calls and texts at all hours !!
5/5
GoogleWe found a lovely property for sale through Meyers Estate Agents and put in an offer. Claire was brilliant and did a great job helping the sale move along and putting us in touch with a good solicitor. The sale went through easily and there was no auction/sealed bid style selling which we have seen recently. Thank you Claire....
5/5
TrustpilotHelpful
Claire and the team have always been very helpful and dealt with any queries regarding my let straight away. They get back in contact with you and keep you updated and are a pleasure to work with. I would definitely recommend them.
Thank you for your excellent review Jules. It is always a pleasure to help you and we look forward to working with you again in the future. Mark, Claire and all the team at Meyers Poundbury HQ.
5/5
TrustpilotOutstanding
Alex and Emily were absolutely brilliant from start to finish. They endured the sale/purchase was moving in a timely manner and chased up solicitors and surveyors when needed. First class service and so friendly. We would highly recommend the team at Meyers.
Its great to know that Alex and Emily did so well - its our pleasure to perform the best service we can - thank you for your kind review. - All the best for the future - Mark Meyer Founder of Meyers
5/5
TrustpilotFantastic client care and professionalism!
Richard and Clare went above and beyond our expectation during the marketing and sale of our house. Clare made the whole experience much easier with her professional, helpful, friendly and calm approach. We were kept informed and up-dated every step of the way. We would definitely turn to Richard and Clare in the future for our property needs. We would recommend them highly.
5/5
TrustpilotMeyers Estate agents sold my house in…
Meyers Estate agents sold my house in unbelievable time after being on the market with another estate agent for 6 months. Fran was fantastic very professional and helpful I would definitely recommend and use again.
Thank you Nicholas for your review, its refreshing to hear that after 6 months of being on the market with another agent Fran was able to get you sold quickly! All the best Meyers HQ.
5/5
TrustpilotFlawless services
Flawless services, the whole team couldn’t of been more helpful and friendly throughout the whole process of my partner and I moving.Normally a stressful time and it felt effortless from start to finish. We want to say a special thank you to Amy who worked incredibly hard throughout the whole process for us. Thank you all, we love our new home.
5/5
TrustpilotWe sold our house through Meyers.
We sold our house through Meyers.Brad, was really good, conscientious and efficient. Circumstances were against him for a while last year but he battled through.Always kind, considerate and sometimes a shoulder to cry on.Would highly recommend him.
Thank you Michaela for your kind review. We are so pleased that you found things with Brad conscientious and efficient. We hope that if you need us in the future we will be here again to help. All the best for the future. Mark, Claire and the team at Meyers.
5/5
TrustpilotA massive thank you to Meyers lettings…
A massive thank you to Meyers lettings I was reluctant to letting my property out as I had such a bad experience but Amy and the team did a great job and found me brilliant tenants.
Thanks Daniel, we always do our best to take the stress out of the situation.
5/5
TrustpilotGreat service
Friendly, professional service. The team listened to our concerns and questions and responded with changes to marketing as appropriate. It felt like a real partnership between us.
Wow - thank you for your brilliant review of our team - that means so much! Mark M CEO
5/5
TrustpilotFriendly
I have had a few viewings with Susie White and she's so friendly and helpful. It's a delight to view houses with Susie. Thank you!
Wow - thank you for your brilliant review of Susie - that means so much! Mark M CEO
5/5
TrustpilotMeyers were fantastic right through…
Meyers were fantastic right through from viewings to completion. Emily was with us every step of the way and managed to keep us calm when our conveyancers were driving us to the brink! We couldn't recommend Meyers any more highly.
Thank your excellent review Luke & Rhiannon, we will pas on your kind words to Emily! Mark, Claire and the whole team at Meyers.
5/5
TrustpilotFrom initial property appraisal to…
From initial property appraisal to completion we enjoyed a personal and professional service that we have recommended again and again. Richard and Claire kept us fully informed at every stage of proceedings and their commitment is second to none.
Thank you for your kind review Amanda its great to hear about your wonderful experience with Richard and Claire in our Wool branch. Mark, Claire and the whole team at Meyers.
5/5
GoogleClare supported us through the emotional ups and downs of selling our house brilliantly.Clare was so supportive and always put our needs first and it wasn't all about the money.I truely would highly recommend Meyers of Wareham .Thank you so much for all your help in successfully selling our house Clare.
5/5
TrustpilotFriendly helpful team
I have had a great experience renting with Meyers. From the start Amy was flexible and helpful with bookings and follow up questions and since moving in Amy has always responded promptly to any questions or issues we have had.
Thank you for your excellent feedback on our lettings team Harriet, we will certainly let Amy know and give her a pat on the back for all her hard work! Good luck in your new place and let us know if you need anything. Mark, Claire and all the team at Meyers Poundbury HQ.
5/5
TrustpilotExcellent service
Not the cheapest in town but the level of service is way beyond the competition. Henry was excellent, kept us informed and updated regularly. All of the staff we spoke to were friendly, professional and knew their stuff.
Thank you Tony for your honest words. We are glad that our service level lived up to your expectations. Wishing you well. Mark, Claire and the team at Meyers.
1/5
TrustpilotAttempting to purchase through Meyers…
Attempting to purchase through Meyers was a terrible experience. This is backed up by the fact that my complaint went all the way through to the Ombudsman, with parts of my complaint upheld by the Ombudsman. Even on the issues that weren’t upheld I received very little support or understanding from Meyers. Finding out halfway through the buying process the car parking space was on a separate lease just shouldn’t have happened and would expect a decent estate agent to do cursory checks of tenure information, instead of trying to bulldoze the sale through. Certainly not moving above expectations. The way Meyers behaved was very pushy and stressful. Sending me text messages saying “this is starting to drag” when I was trying to negotiate/fix issues. I felt constantly under pressure to concede rather than talking through things. Putting words in my solicitors’ mouth when I tried to renegotiate over a bad survey is abhorrent behaviour. Certainly not moving above expectations. Throughout the whole complaints process the way this was handled between the Dorchester Branch and the Southbourne branch was nothing short unprofessional and wasted so much time. My initial complaint was ignored. Throughout the complaints process, there seemed to be no knowledge of how to handle things to the TPOS code of conduct and I had to point out the right way of handling my complaint! Even as this moved through the process with TPOS there was various missed deadlines from Meyers. And despite what Meyer’s was inferring, don’t pull the wool over my eyes, I know the complaints procedure wasn’t on Meyer’s website until around summer 2020 (I know how to access cached websites)!!. Certainly not moving above expectations. What really hurts is that to date, I have not had a meaningful apology from anyone at Meyers especially from the Southbourne branch. Particularly as parts on my complaint were upheld by TPOS. With everything that went wrong and pushy treatment I received from Meyers, I do expect more than a generic letter. Certainly not moving above expectations. Regarding the money rewarded by TPOS, It doesn’t take 4 weeks to do a bank transfer and its clear Meyers’s was doing this out of spite. If Meyers want to call themselves a first-class estate agency, then the above is not it, this is not moving above expectations.
Regarding your comments, as you are well aware the information supplied when selling a property is direct from the seller to us and we had no reason to question the information supplied. Yes, we did try and push your purchase through and respond to your messages in the evenings/Sundays quickly due to the chain and also your needs of wanting to be in before your partners birthday. Which I believe was one of the reasons you withdrew from the purchase because you weren’t able to purchase the flat in time. The compensation paid to you was because of the complaint process at the beginning of the point it was raised but as you rightly pointed out we are now fully in line with the TPOS code, no complaint on how the office acted during your attempted purchase of the property was upheld. Regarding payment of the compensation I believe this was paid within the 28 days as stated by TPOS and at the end of the month when we settle other accounts as well so no need to feel it was done out of spite. - Meyers Estates Southbourne
5/5
TrustpilotProfessional and hassle free
We have had a great experience with Meyers Moordown team. Very professional approach and friendly staff. Every step of the process was carried out in an excellent manner. We decided to sell and buy with the same agency and everything went smoothly and quick - 3 months in total from our house going live on Rightmove to the completion day. We were kept updated whenever a new piece of information would occur. Overall experience was hassle free and great therefore we RECOMMEND this agency.
5/5
GoogleAfter having three different Estate Agents to value my property, I decided to appoint Redbrik to handle the sale. This has turned out to be a great decision, as my property is now sold subject to contract within two weeks of the advert …
Thank you for the 5* review Mark, we're so pleased to hear you're happy with the service you received from the team.
5/5
TrustpilotWe purchased through Meyers in Poole,
We purchased through Meyers in Poole,Initially having had one fall through with them we found the place we've purchased I cannot rate Emily Bacon higher her communication has been exceptional and Nick was great too!
Thank you Kadi we are pleased to hear that after the not so good news Emily was able to help you find your property. We will make sure to give Emily and Nick the gratitude they deserve. Mark, Claire and the team at Meyers.
5/5
TrustpilotDavid and Chris were excellent and…
David and Chris were excellent and really reassuring. They made sure I was updated throughout most of the sales process and went the extra mile to ensure the paperwork was completed. Thank you for all you help :)
Thank you for your great review Sarah, its great to hear about your experience with David and Chris in Southbourne & Christchurch and if you ever need us again please let us know! Mark, Claire and the whole team at Meyers.
5/5
GooglePersonal service from start to finish, highly recommended, Claire was fantastic and even responded during gher own private time off..its changed my perception of estate agents
5/5
TrustpilotThe Selling Process
The team at Meyers handled the sale of my apartment in Charlton Down with care and professional competence. From the initial valuation, viewings and then through to the final sale, the process was managed well and I was kept informed throughout, via phone calls, emails and WhatsApp. Tom Bell (Senior Valuation Expert) and Pauline Hibberd (Sales Concierge) provided outstanding customer care and went more than the extra mile. This was really appreciated when dealing with the stresses of selling a property during lockdown. I have no hesitation in recommending Meyers to future clients. Thank you for providing such a high calibre of customer service. Mr. P. Kemp
Thank you Mr Kemp for your review, we are so pleased that you felt Meyers went above and beyond expectations selling a property isn't easy but especially through COVID! We will make sure that the team are thanked and those mentioned a personal well done! Meyers HQ.
4/5
TrustpilotHave now bought 3 houses with Meyers
Have now bought 3 houses with Meyers. One in 2016, two in 2021. Good at keeping me in touch with the progress of the sale on most occasions. Really good where the sale was straightforward. I would say very helpful in terms of helping you seek what you're looking for. Generally, don't show you stuff you won't be interested in. Why not 5 stars? I would say they could have been more forthcoming on information regarding the trickier house. It would have left a less bitter taste if they had done so, but I suspect they were worried I'd pull out. The key pick up on the second house was pretty appalling. I had to call to find out how/when to pick up and ended up picking up very late in the day/early eve. I think they should have met me at the property. This was rectified by my picking up the keys effectively at their offices on the third house, but I still had to call to retrieve!!!!! I'm still waiting for the board to be picked up 13 weeks after sale.
Thank you Susan for your very valuable feedback which is very important to us. We will endeavour to take your comments on board to constantly improve our service and appreciate your returning business with Meyers. Thanks Meyers HQ.
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