5/5
TrustpilotMeeting with Sean
Sean was extremely friendly and informative when he came round to veiw the flat. He gave excellent advice on my current situation and i'd highly recommend him to anyone seeking help regarding property.
Trusted Agent profile · Woodford Green
Portico Woodford Green reviews
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
Reviews
Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service by Yuliya Hadzhiyska
I am very impressed and grateful to Ms Yuliya Hadzhiyska, Portico’ employee, who completely resolved my query. I highly appreciate her efficiency of dealing with my query straight way and resolving the mix up. Portico never have had provided me with such excellent service till now - Ms Yuliya Hadzhiyska immediately sorted the raised problem within an hour of receiving my e-mail. I really hope she will remain working for Portico, and hopefully her senior managers will value her professionalism and excellent customer service.
1/5
TrustpilotA hole in the wall and illegally held…
A hole in the wall and illegally held depositWe've had a horrendous experience with these estate agents, specifically Portico Islington, who have created problems at every turn and then been hopeless at offering solutions, I cannot implore interested individuals more to look elsewhere. We have been left with a literal hole in the wall for 3 months as a result of their incompetence, moved into a flat with broken blinds and lights which were either broken or simply inappropriate and after 2 years never received an inventory. However, the cherry atop the cake is definitely our current ongoing problem, where they hold several thousand pounds of our money without explanation a week beyond the contractually agreed date of return, which is illegal! I cannot say it strongly enough, avoid this painfully hopeless estate agents like the plague.
4/5
TrustpilotLetting agents
I own one flat which I let out in South London; I have been using Portico as agents for several years. I have found them generally efficient. Alina-Maria Vicol keeps the accounts impeccably. The lettings side have kept the flat rented almost without a break, and I have had no problem tenants so far. The maintenance side occasionally needs prompting but they have solved all the issues they have had to deal with including complete refurbishment.I would recommend them.
1/5
TrustpilotHolding deposit hostage due to incorrect check-out report on their end
Normally, I'm not one to write reviews but Portico (London Bloomsbury Office) are absolutely ridiculous. After moving out of our rented flat a month ago (August 2020), we received a check-out report which was clearly incorrect as it was dated 2019. We contacted Portico and explained that it was the wrong report, but we were told that it had already been sent to the landlord and we should just wait to see what they said. The report provided showed many issues with the way that the flat was left (presumably by the tenants before us) and so it was inevitable that the landlord would come back with deductions (approx £500) off our deposit. Again, we contacted Portico to explain that the report was incorrect and we were told that "they can't do anything about it as this is the only check-out report they had"!! We are still in the middle of sorting this out and trying to get them to release our deposit as well as send us the CORRECT check-out report but I'm not holding my breath as it has been over 2 weeks since this mess began! We used Portico's cleaning services for our end-of-tenancy clean which was extremely overpriced to begin with, but we thought we'd play it safe by using the recommended services so that they wouldn't have any complaints. We have the check-in report which contains many of the damages listed on the incorrect check-out report, but we should NOT have to argue the deductions which are based on the wrong report!! So to anyone looking to rent in London, learn from my mistake and AVOID PORTICO ESTATE AGENTS.
5/5
TrustpilotThank you Molly, a very professional agency.
I have recently moved into a rental property through Portico and I've been very pleased with the level of professionalism I've received throughout arranging the tenancy. Molly our letting agent has been very on the ball with everything, great at communicating and I've never before had such a smooth move-in process to a rental property; keys were ready for collection on time, the property had been thoroughly cleaned and checked over with the necessary improvements and repairs made in advance, and I've felt informed of everything from start to finish. Repair work was needed a few days in and this was promptly arranged, and the contractor also showed us great service. It is very nice that Portico is a local agency and it feels like they would be on-hand for any issues.
5/5
TrustpilotWe have been with Portico (previously…
We have been with Portico (previously Spencers) for many years now and have received great service from the team especially Helene in the Accounts department who is always very helpful.
5/5
GooglePortico helped us to find our family home, the estate agents were informative and professional and Imran and Natalie helped guide us through the whole process. Highly recommend!
Agent replied · 16 June 2024
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks to Dominic for his assistance…
Thanks to Dominic for his assistance during the process of moving houses. He was brilliant, supportive and provided me with all the details in a timely manner :)
1/5
TrustpilotIf I could post 0 stars then I would
If I could post 0 stars then I would. This company have made my life a living hell for the past two years. They do not respond to emails, when it comes to monetary issues (e.g. their extortionate and illegal replacement costs, any questions you have about depsoits) they ping you back nonsensical clearly predetermined responses that are not helpful at all. I'm currently (finally!!) moving out of the property managed by them and have asked what feels like all employees and their dogs several questions about how the property should be left in order for me to get my deposit returned and have just encountered radio silence. I have a date that I am returning the keys and cleaning the flat for the last time and without their guidance have absolutely no idea what to leave and what not the leave. We are bound by a 2012 inventory and asked on numerous occasions for them to take a new one in 2018 when we all moved but they refused. Avoid at all costs, I've had some sub-par estate agents in London but Portico are definitely the worst!!
1/5
TrustpilotAVOID! Profiteering and misleading advice
My elderly father, who is in terrible pain (currently on morphine) due to metastatic cancer and fractured vertebrae has been treated very unfairly by the staff at Portico (Walthamstow). They are trying to charge him an additional large fee, which he was not in anyway advised about, or expecting. In fact, Portico misled him into using them to collect rent by saying that he wouldn't get the rent guarantee without allowing them to collect the rent directly. This is the first time he has used a letting agent to collect rent, and i think the letting agent manipulated him into this. They even phoned him whilst he was extremely ill in hospital and were very rude to him, despite the fact that I know my father to be a very gentle and kind person at all times. I've no doubt my parents will take the appropriate legal action and overcome this matter, but this profiteering behaviour is wholly unacceptable, especially to a family and a man coping with such a terrible illness.
5/5
TrustpilotAnthony is a pleasure to work with
We have been working with Anthony on various projects for Portico. He always provides an exceptional level of service and assistance. Pleasure to work with him. Highly recommended Property Manager.
5/5
TrustpilotThanks Samuel - highly recommended!
Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.
5/5
TrustpilotPortico are an efficient and outstanding service provider
Portico are an amazing company with well knowledge staff and offer an outstanding service.I work with their inventory department on a weekly basis and Portico inventories are the best on the market. They know exactly what they are doing, reports are detailed and returned quickly.Portico fulfil my requirements and needs, queries / questions are answered quickly and efficiently.I would not use any other inventory service and regularly recommend Portico to my clients, family and friendsOutstanding service all round.
5/5
TrustpilotAdelina from Accounts is always on the…
Adelina from Accounts is always on the ball and gets back to me so quickly with any request. She is professional and polite an do highly recommend her for deaings.
1/5
TrustpilotAbsolutely despicable company
Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs
1/5
GoogleEven thou we were good and reliable tenants in a property for 11 years we lost our home due to this company’s lust for profit. Gave me many conflicting and wrong information that resulted in financial loss for our family that they didn’t even apologised for. We even got told it was our fault, that we should make sure information given by trained staff are correct. Stay away, even the most senior management don’t care about people like tenants. Their only interest is the landlord’s.
5/5
GoogleI have to say I am glad I spent the money on Portico rather than an online agent. Their communication was excellent whilst the property was on the market and I received weekly updates from Daniel which was very reassuring. Daniel also kept my spirits up when the market went flat and I worried the property would never be sold! Then once the property went under offer, Bilal took over and helped me whenever I asked him, even when I was panicking or stressed and it just made the whole process much more bearable. I would recommend them. Daniel, Bilal, Sean and the whole team did a great job.
5/5
GoogleI would like to take this opportunity to express my heartfelt gratitude for the way the team at Portico has worked with me to sell and complete on my property in North Chingford within four weeks from offer through to completion. when I first met David , he understood from the offset what needed to be done . David , Daniel and Claire worked to secure me my offer , ensuring that the survey was performed promptly to prevent any unnecessary delays . Sean in the sales progression team ensured he stayed in close contact with the buyer at every step of the way , keeping me well informed at all times. The team kept me informed throughout the whole process and kept me reassured at all times. If all parties work together , then a sale can be processed in four weeks as Portico and I and my buyer have achieved . Thank you so much to all the team involved in the sale of my property in North Chingford . You all really did make it a straight forward process. " Team work really does make the dream work " Wishing you all continued success . Fiona
1/5
TrustpilotOne star is too many.
I have never dealt with such a negligent, rude and greedy letting agency in 10 years of renting. We moved in amidst Covid-19 pandemic and the flat was absolutely filthy, there was mouse droppings, traps and even used chewing gum on the chair.The agency were rude and unhelpful, in what should have been a happy time and lied to our faces about a number of things.The flat has black mould that they knew about prior to us moving in and they said they would be treating it. They will not even respond to our emails about it, yet are very quick to email us if the want/need something.To landlords... do not waste your money using this sham of an agency.To renters.... even if you love a flat that Portico represent, it is just not worth using such a negligent agency with complete lack of concerns re: health and safety.
5/5
GoogleThe Woodford branch were brilliant in helping me buy a property! I dealt with Chelsea initially who found me a property and then Sean took over the sale! I'm very happy and would highly recommend! Thanks Again!
1/5
TrustpilotReally bad
Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.
1/5
TrustpilotUnlawful withholding of deposit, total rip off and fraud
Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys, could not reach the landlord, and the tenant did not know they would be coming for viewing. I was kept waiting for an hour in each occasion. I was not shown the actual condition of the property. The process was suspicious from the start, but I went along to rent the place since it was only for three months. By the way, I paid the three month rent and deposit in advance. I found the place extremely dirty when I checked in and Portico blamed the landlord for cleaning. Only 2 days after my persistent efforts, they (Melissa Ames, Portico Hammersmith)agreed to send over cleaners. In addition, there was a huge equipment belonging to the landlord and many personal belongings which they refused to take action about despite the tenancy agreement. Before my checkout, they requested check out and cleaning fees from me which is unlawful. They want to deduce from my deposit for so called personal items not on the inventory check in/out. And when I said, I want the disputed amount to be transferred to TDS and the undisputed to me, they(Regan Hutton on behalf of Portico)stopped replying my mails. It has been more than a month, and they are not paying the undisputed amount back nor replying to my request, simply confiscating my money making use of the COVID-19 lockdown. Do not ever consider approaching them as a tenant at all costs! I am also planning to take legal action against these fraudsters.EDIT: I still have not been paid my deposit back after more than two months with no explanations or replies to my e-mails. They are now also asking for electricity bills supposedly included in the prepaid rent. They had also confirmed this many times before the start of tenancy but pushed a contract with some clauses on the utility bills saying the contracts are default documents and I should not worry about those parts. Portico Hammersmith office manager now denies this and says this is written on the contract. By the way, they had not enforced obligation of and to the landlord that was in the same contract such as moving away his personal belongings and providing a clean property. Future tenants should be aware that Portico Hammersmith clearly advertises falsely, and deceives people!
5/5
TrustpilotA great experience
Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.
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