Trusted Agent profile · Woodford Green
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woodford Green.
Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
5/5
GoogleI recently purchased my new home with Portico. I was blessed to have Bilal Ahmed and the team on my side. As a first time buyer I was anxious and had many questions. Bilal always helped answer queries, kept a good link between myself and the seller and overall made the whole experience less daunting. Cannot thank you enough. Really made all the difference by feeling supported throughout.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotUsing Portico Clapham resulted in…
Using Portico Clapham resulted in significant financial loss My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants. Whilst giving notice to tenants in the Summer, I attempted to open a conversation and be flexible to alleviate the tensions with any COVID fears. I am not an experienced landlord (in fact I’m a very reluctant one) so wanted to be fair and open to reach a mutual agreement. The tenants did not feel this way and chose to expose my words to allow them to not give notice thus leaving me without revenue for a number of months. I believe Portico should have flagged this possibility with me, they were too concerned about their loss of revenue when I raised giving notice to actually support their client.The flat had some significant damages and problems when the tenants left and having only been there for 4 months I sought for compensation. The tenants eventually filed with TDS and despite me chasing Portico repeatedly on what was happening with the case, they filed a response without my knowledge or any communication which resulted in evidence not being uploaded and thus compensation was not agreed. I have tried to speak with multiple people at Portico to discuss this experience but have been met with months of radio silence. When I stopped payment on my final bill, someone left me a voicemail but I have heard nothing since. It appears the company has no interest in hearing about their failings or improving so I would recommend not touching them with a barge pole.
5/5
TrustpilotMax and the Bloomsbury team were very helpful…
The Bloomsbury team were very helpful with my search for a place to let in the area. Max was knowledgeable and had the answers to any questions I had about lettings. I would recommend him for his professional service.
Hello,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotFiliberto Cordone & Portico Woodford Branch Fraudsters
A warning to all others who are thinking of using Portico to rent their next property. Please read below of my awful experience with their Portico Woodford branch.I put down a holding deposit for a flat after I was assured by the agent Filiberto Cordone (Woodford branch) I would receive the deposit back or put it towards my first month's rent.What transpired was shocking. Filiberto made up fictitious reasons to why I was not entitled to the deposit, he also accused me of fraud. These are underhanded tactics agents will use, so they can profit and hope you will not kick up a fuss.Filiberto is of Italian descent, I understand that it his second language, although he makes a few grammatical mistakes, he should not be referring me as 'mate' on phone calls, it is very unprofessional. Portico management should train their staff better.I am now taking this matter to court and will update you all on my progress.For further reviews on Portico, please search portico.co.uk on the Trustpilot search bar. It seems someone had it shutdown, as there are terrible reviews on it.
5/5
TrustpilotPleasantly surprised by Portico
Although ultimately myself and my partner went for a flat managed by a different agency, I came away with a really good impression of Portico's service especially Jade, their lettings consultant.Having been in contact with several agents during our search for a place, Portico was the only agency to actively follow up with flat suggestions, return my calls and arrange viewings promptly and smoothly. When I am next moving home, I will be visiting them first.
1/5
TrustpilotHonestly the most unprofessional estate…
Honestly the most unprofessional estate agency (ilford branch). They do not respond to emails, calls, or any form of communication. It takes months to chase them up for things that can be resolved in a couple of hours.It blows my mind how they do not even return calls back they are usually sat in the office doing nothing most of the day! I see them when i drive past. I am getting tired of having to chase them up for things!They need to start getting things into order. I've had better experiences with other agencies that are less known!
Dear Family Yt,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
GoogleThe office are very experienced and know exactly what is required and are efficient in getting the job done. Thanks Chris for your attention.
Dear Robert, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJust went for a viewing with Eli. Lovely house and great intel from the estate agent. Thank you so much for the great service!
Dear Joselyn Correa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCommunicative and honest
I'm still in the process of securing a sale via Portico, but would like to share that my experiences so far have been really positive. Dealing with Sean and Samuel has been great - both have been very communicative and honest, which is exactly what I was looking for in a new estate agent. The great thing here is that their honesty in how I should approach the sale of my property (in light of the current situation) has resulted in a recent influx of interest, and an offer! Hoping it all goes well from here on in, but either way I would really recommend getting in touch with Portico if you're in the business of selling your property in Walthamstow. Thanks!
5/5
TrustpilotJade and Portico are amazing
Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3
1/5
TrustpilotAVOID AT ALL COST! HORRIBLE EXPERIENCE!
Since the beginning of the tenancy we encountered numerous issues. When agreeing on the flat with the letting agent, we signed the tenancy agreement for £748 per month, which after 2 days or so was changed by Portico and they emailed us with a change in rent per month to £800 as Landlord "wanted" more and earnt more before. We were unable to negotiate, as we had to move, and when Tenancy Agreement was signed, we felt like that it is too late to change things around. Just a few months after moving in, despite it being a "long term let", we received calls and emails saying that the landlord "changed his mind" and wants to sell the flat now. We therefore needed to go through the huge amount of stress and anxiety as nobody told us exactly what is going on, and how this will affect our contract. Additionally, we were without hot water and heating for more than 4 months despite it being a health and safety issue during the winter (our boiler missed an important part as per the engineer who came to check it, and was not able to complete the yearly gas certificate and test, as it was faulty and Portico/Landlord had no money to fix this urgently). At no point have we received an apology or a decent compensation for this from Portico. We decided to leave after a year, when our contract ended, however due to COVID19 we had to extend for an extra month, which happened after a long discussion, as they tried to force us to extend for another year!!! Needless to say that the rent would have increased of course! When moving out, I asked to be present when doing check-out inventory, but was greeted with Simon Martin, who were arrogant, rude, and belittling. They tried to keep all of our deposit £800, and even when trying to dispute with them, they were not listening, did not respond to emails or calls, and were not helpful at all. After a 2 month or so dispute process with TDS, thank God we managed to get most of our deposit back from this useless agency. Fellow tenants, please ensure if you at any point sign a contract with Portico, make videos and pictures when moving in, and before moving out. Otherwise the best is if you avoid at all cost. A total rip off, with unexperienced and unhelpful individuals, who will not care about your wellbeing and concerns.
5/5
TrustpilotIncredibly helpful and polite staff!
Samuel Johnson was incredibly helpful, polite and professional. The property I was enquiring about was no longer available yet Samuel immediately found me a similar property that met all my requirements. He even went a step further to check out all the requirements I would need for my particular circumstances and found an easy and achievable solution that would work for us. I really appreciated the effort he put in to accommodate us and help us find a home. I will gladly be using Portico again as my first choice when searching for homes.
5/5
TrustpilotVery helpful and efficient!
Lady (Walthamstow) was extremely helpful (and patient) with all of our questions. Very quick and efficient process; between viewing a property and signing a rental agreement it was less than a week and Lady kept us reassured throughout. Thank you, Lady!
Dear Laura, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
5/5
GoogleJust want to give a massive shout out to Ella Todd. She has been absolutely amazing. Always has time for me and sending me regular properties which fit my criteria. She's really friendly and helpful. Thanks a million.
Good morning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Customer Service
Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Magdolna of Portico Highbury
Magdolna of Portico Highbury has put an enormous amount of work, much beyond what I would expect from an estate agent, and helped me admirably while I was working searching for a property. She was with me every step of the way and proved extremely effective and helpful. Highly recommended!
Dear OdedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Magdolna a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotAVOID THEM IF YOU CAN !!!!!
AVOID THEM IF YOU CAN !!!!!! Agents promising allot of thinks before you sign a contract, when you put your signature it is hard to deal with them. When we moved out from rented property following all big list of rules we still waiting for our deposit back that nearly 3 moths still disputing ower £120.Short story how it happened: We moved in IG50HG house, the house was terrible state as owners just left the country, but before we signed contract we agreed with Portico letting agent, to we will organize cleaning services, rubbish removal service and we will do the painting in the house from our cost, we will keep all invoices and all that money will be deducted from our monthly rent. All was done how we agreed. We did not charge for house painting with was done.When the contract finished we left the house and all starts then, them trying to deduct money from the deposit for all of it!!! An agent with promised all to us ignoring us. And deposit people trying to find all silly bitts in the house with is wrong to avoid paying our deposit back!By them emails it looks like we moved into a just refurbished house with new kitchen and etc. and damaged it all in 6 months. So just avoid companies like that !!! I am including a couple of pictures state of the renting house via PORTICO before we moved in. I have got a lot of pictures before and after the contract finished.
5/5
GoogleUpon recently enquiring with Portico about a flat to let for my daughter, Evie, I had the pleasure to speak to a very nice chap called Martin Baulch. From the start, he was very friendly, helpful and professional, which immediately won both my trust and confidence. His prompt responses to all of my concerns , along with his prompt liaising, regarding the references and deposit monies, facilitated a seamless and problem-free process from start to finish. To this end, Evie moves into her flat in a couple of weeks and she's delighted to be doing so! Many thanks to Martin and the Portico team. I am very happy to endorse their services and would most definitely be delighted to seek Martin's assistance again, should the need arise.
5/5
TrustpilotAbove and beyond!
Sean and his team go above and beyond when it comes to customer service, which is a the most important consideration when buying a property in the Walthamstow area, and the London more broadly. They ensure an honest and straight-forward purchasing process. Having had property viewings with a number of Portico's competitor agents, we found them to be incredibly aggressive in the way they market homes and hold bidding processes to unrealistically inflate prices. I did not find this approach ethical or customer friendly at all. With Portico, I was very pleased with their clean-cut approach. I would not hesitate to recommend Sean and his team to friends, family and those looking for a new home in the Walthamstow area.
1/5
TrustpilotAvoid at all costs.
Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.
5/5
TrustpilotPortico have managed the letting of our…
Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew
Dear AmandaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWhen the going gets tough, Marc springs to action
Times are what they are right now. And I have to be honest, Marc McIlveney at Portico, whether we have been part of his management portfolio or not, has been a top human being and just incredibly efficient as well. From the moment he showed us the property we rent years ago now, through the tough times... and now, with all the uncertainty and this becoming a bumpy ride for us again... we can't thank him enough. This is what going above and beyond looks like. Thank you Marc!
5/5
TrustpilotBest letting agent for landlords
The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.
5/5
TrustpilotDifficult sale- handled with empathy
Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woodford Green.
