Trusted Agent profile · Wolverhampton
★★★★★
1,085 reviews across 2 platforms
Mercury Drive, Wolverhampton, WV10 6DG
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Wolverhampton, at Mercury Drive, is rated 4.1 out of 5 across 1,085 reviews on two platforms, including 24 Google reviews rated 3.4.
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Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
3/5
TrustpilotAttention to details needs lots of…
Attention to details needs lots of improvement. Snaggings need to be addressed in priority.
We appreciate you taking the time to share your feedback. We understand your concerns about the attention to detail and snagging problems. I have passed this over to the sales managers within the south region who will get someone from the Kingsgrove team to contact you regarding the problems you have. Thank you, Lydia
5/5
TrustpilotRob Wainwright is excellent
Extremely satisfied with the work by Rob!Had some issues with some doors and he restored them perfectly. The overall support and quality of work is highly appreciated
Hi Sandra, we appreciate you taking the time to leave us a review. We are glad you've had a positive experience with us! Wishing you all the best in your new home, Lydia
5/5
TrustpilotMove smooth and easy
Move smooth and easy. Great help from Olivia in sales office Clear process. Usual snagging as expected in new build but Bob at Bramshall Meadows has gone above and beyond to make process smooth and hassle free.Credit to the company
Hi Kev, thank you for your review. It's always great to hear that the team helped make someone's home buying experience smooth and enjoyable. We'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
5/5
TrustpilotJohn Marshall very helpful today in…
John Marshall very helpful today in fixing a leak on our bath also quick service
Hi James, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
5/5
TrustpilotBrought my second st modwen home at…
Brought my second st modwen home at Bramshall meadows, great experience from start to finish, good communication by sales and the site, quality of the house is of a high standard and had no issues since being here, would highly recommended st modwen homes
Hi Nathan, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and it’s so nice to hear that you’ve bought your second St. Modwen Home at our Bramshall Meadows development. Wishing you all the best in your new home! Thanks, Lucy
5/5
TrustpilotSt Modwen Homes are superb
My experience with St. Modwen Homes have been a great one in terms of their customer and first buyer approach and packages. Ready to attend to every issues politely. All their staff and customer friendly.
Hey, thank you for taking the time to leave us a review. It's always lovely to hear positive feedback. Best wishes, Lucy.
5/5
TrustpilotWas nice and quick transaction
Was nice and quick transaction. They were much supportive in all the processes.
We appreciate your kind words Nicholas and are glad to hear you had a positive experience with the team at Snibston Mill. Wishing you all the best, Thanks, Lydia.
2/5
TrustpilotInflexible, cold sales approach
If you want to buy a house from a completely inflexible developer, that doesn't seem to understand people are making the biggest purchase of their live buying not just a box made of bricks, but a home then St Modwen are for you. A very disappointing approach to home buying.
Hi Andi, I am very sorry to hear you are disappointed in your journey so far. We have contacted the sales manager for Handley Place regarding your review who should be in touch shortly. Please do not hesitate to contact us in the meantime on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lydia
5/5
TrustpilotExcellent customer service
We needed customer service to help us obtain our completion certificate in a hurry and they were brilliant and got it sorted in jig time. Delighted!
Hi Alastair, thank you for leaving us a review. We appreciate you taking the time to review your experience with us. It's good to hear that our Customer Service Team managed to help with your certificate. Thanks again, Lydia
5/5
TrustpilotProfessional and reliable team
Professional and reliable team. Responsive to issues identified in good time.
We appreciate your kind words and are glad to hear that you found our team professional and reliable. Thank you for your positive feedback. Thanks, Lydia
3/5
TrustpilotWe were extremely pleased with the…
We were extremely pleased with the house we chose. We were given the specification which stated 2 bedrooms in bed 1 and 2. When we had the site visit said where is bedroom 2 told they had taken it off the specification. When we went to sign said had changed the specification which was now better did now state wardrobe from 2 had been removed. We said we were not happy told up we could purchase it at cost. Had had up to then a positive experience so very disappointed.
2/5
TrustpilotThe aftercare has been less than…
The aftercare has been less than satisfactory. Several times I have been promised contractors would turn up to rectify snagging issues and they are a no show. The car parking garage door is constantly broken, the communal building areas are a mess after incomplete works and different residents are receiving incorrect comms.
Hi Samantha, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
5/5
TrustpilotFriendly helpful staff.
Friendly helpful staff.Any problems have been sorted very quickly and professionally.
We're thrilled to hear about your positive experience with Milhail and the team. It's wonderful to know that you're pleased with the quality of the work and the professional service you received. We wish you all the best in your new home, Thanks, Lydia
5/5
TrustpilotGreat service right from the start
The sales team on Glan Llyn have been great from our first enquiry. They listened to our requirements and met each one as best they could. On reserving a plot a full explanation was given as to exactly what to expect, timescales and specification.
Hi Karen, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
GoogleCurrently in the process of purchasing a home with St Modwen Homes and the process from start to where we are right now has been nothing short of remarkable, Manjit, Wendy and everyone else I have dealt with have been wonderful able to give us all the information at ease and nothing is too pushy, it feels like you are talking to a family or a friend and not a sales person everything feels very natural. If you are looking for a home in this area of Wolverhampton I would highly recommend a visit! :)
1/5
TrustpilotAs another customer has reported
As another customer has reported. Having put down a reservation deposit we unfortunately had to withdraw. Despite numerous emails, phone calls and promises from St Modwen Homes, Locking Parklands, our money has still not been refunded. We have been told the money has been paid into our account but this is not the case. We have been promised a phone call to discuss, but we are still waiting. Unfortunately we feel that we are not important and we would not recommend this company to others.
1/5
TrustpilotI strongly recommend you don't buy from…
I strongly recommend you don't buy from these cowboys!!Our new house has been riddled with plumbing errors and some cosmetic stuff. Everytime they came to do touch ups or fix the problem the issues always reoccurred.Now it's been over 2 years and St Modwen are now refusing to carry on this work, so now I'm left with leaks in my house from dodgey plumbing which in turn is leaving damp patches around my house. I'll never use St Modwen ever again!
1/5
TrustpilotAvoid avoid avoid
Avoid avoid avoid. What can I say. They’ll promise the earth and deliver you a house with 100’s & 100’s of issues that’ll take years to sort. They’ll blatantly lie to you via email and the phone. Plumbing will be back to front, walls out of line. Dangerous electrical defects. Roads still not done after 4 years. Awful customer service.This is for Weogoran Park, you can even search for it online and the issues as the local papers and the Daily Mail covered the problems.
5/5
TrustpilotGlan Llyn
A great experience overall, I am very pleased with my new home and everyone has been very helpful and accommodating I would recommend St. Modwen Homes to others based on their excellent customer services, communication and friendly staff.
Hi Rhianne, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on to the sales team at Glan Llyn. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotFiona at the Blythe Fields
Fiona at the Blythe Fields hub has been completely amazing. Any questions we have had she answered timely and if she couldn't find the answer that day she would call to let me know it would be the next day. Absolutely wonderful customer service.
Hi, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lydia
5/5
TrustpilotSnibston Mill
Excellent Communication,Very helpful staffs Kyle,Ellis and Rebeca.
We appreciate your kind words and are thrilled to hear about your positive experience. We value your feedback and will share it with our team. Thanks, Lydia
5/5
TrustpilotA Positive Experience.
Excellent service from the sales office to the site team. Very efficient, courteous and friendly workforce. Any snagging problems dealt with straight away.
Hey Kath, thanks for taking the time to leave us a review on our Glan Llyn site. It's always lovely to hear positive feedback. Thanks, Lucy.
5/5
TrustpilotCannot fault our St Modwen Home
Cannot fault our St Modwen Home. From the sales team to the site team. We would definitely buy from them, only problem is, we don’t plan on moving!
Thank you for leaving us a review. We are glad you've had a positive experience with us. Thanks, Lucy.
1/5
TrustpilotYet again lack of communication with…
Yet again lack of communication with customer services We had customer service manager to visit our property to address all building errors that St Modwens had made , well he agreed with us that the mistakes should have not happened and that the workmanship was not up to standard , he promised to contact that same afternoon after his meeting , oh what a surprise no phone call ,so i said an email , oh what a surprise no reply , next day still waiting for a phone call so sent yet another email but what a surprise no response. This company should not be allowed to trade they expect people to move into they’re homes before they are even complete, drives not completed , porches not completed painting not completed, the lust is endless . This company are breaking contract rules as the homes are rushed and not completed property. People please avoid this company. If customer services manager Geraint Powell doesn’t contact you then what chances have we got AVOID ,AVOID , AVOID . We will continue to warn other of this company
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