St Modwen Homes Wolverhampton reviews

★★★★★ 5/5

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Excellent service

Thanks Tigan and Claire for all your help and support.

Sumesh · 20 November 2024

★★★★★ 1/5

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TV reception - Locking Parklands

It would appear that 1* is the lowest that I can give but, given my recent experience with St Modwen, I would have given 0*. St Modwen is responsible for providing a TV service to residents on Locking Parklands using a communal satellite dish and aerial but a number of residents have not had this service for some weeks now. I have only been provided with updates on the issue by calling St Modwen's customer service desk each day and, from the updates that I have received to date, not much progress appears to have been made to rectify the issue. My experience is that St Modwen are poor at communication and appear to not value its residents. My partner works for the NHS in an Oncology Unit - it is a demanding role and, quite often, it is emotional - and she would like to come home and relax watching TV.

Steven · 22 September 2023

★★★★★ 5/5

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We live on Stillwater site

We live on Stillwater site, Newport, Wales, moved in September 22, we have not purchased a new build before and did not understand the concept of snagging. We spoke to the site (Paula) who was very helpful and gave us an email and telephone to call Rubin and Josh Beesley for various snags.Both Josh and Ruben have been fantastic very professional and understanding.Our snags were dealt with quickly, without any disruption to us.When ever we contact Josh, he would contact us and arrange to visit. Josh would promptly resolve any issues. Excellent Customer Service and appreciate for all the service provided from the day we moved in.We love our house it gives warmth and welcoming vibes.

Mrs · 21 September 2023

★★★★★ 4/5

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New home update

We've now been living in our new home at Stillwater Glan Llyn for over a year now and it looks as if things are finally settling down now at this site. Having bought a new build for the first time we didn't have a clue what to expect, but it was quite hard living on a building site for the first few months. The site team were excellent....from sales team through to the site managers and customer care team. We had a few snags that needed sorting and a major job with a water leak in the kitchen, but this has now been sorted out. We still have a few jobs that need sorting out, which is why it's good that you have the 2 year warranty after you've bought the house. I guess you will always have teething problems with a new build but as a family we are more than happy with our new home, location is perfect and it's so quiet around during the evenings. Thanks again guys

Kevin · 13 September 2023

★★★★★ 5/5

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Emily from Pear Tree Fields has been…

Emily from Pear Tree Fields has been helpful from the start go! We are first time buyers and she has given us all the info we need and feel so relaxed about the whole process. Emily is so lovely, and has attention to detail l! 100% recommend!

Corrine · 2 April 2022

★★★★★ 5/5

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Rob & Matt Both Have been attending my…

Rob & Matt Both Have been attending my house for a good few days, I just want to say they carried out the works that needed doing in the property brilliantly, moved all my furniture back into place which was very helpful and were very fast and efficient. Excellent customer service provided throughout. Well done guys keep it up.

Armani · 25 October 2024

★★★★★ 5/5

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Great service from St

Great service from St. Modwen regarding my new home. All snags were fixed promptly and the team was available to assist.Very impressed with site managers Jason and Ben, the project manager Peter as well as the builder team.The sales consultant Theresa Bullock was absolutely fantastic and reasonable.Would totally recommend them!

Monika · 17 September 2021

★★★★★ 5/5

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The technician Rob

The technician Rob is very helpful, nice and professional to complete our requested job at my house. We are so thankful for his help.

Nao · 1 March 2024

★★★★★ 5/5

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St. Modwen Homes - Glan Llyn

We have recently purchased a new build house at St. Modwen's development in Newport, South Wales.The service we have received from start up until now has been fantastic.The office team of Simon & Toni have been great, and kept in touch with us the entire time we have been going through the purchasing progress. Simon has gone above and beyond on numerous occasions and has helped us through the entire process.Also Liam from the building side has been absolutely fantastic, any issues we have had, even though there has been nothing major, he has sorted quickly and efficiently to avoid us having any problems.The team as a whole at St. Modwen's have been great and I cannot recommend them highly enough.

Morgan · 17 August 2023

★★★★★ 5/5

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Friendly and quick

Big thank you to John from Glan-Llyn who helped repair a downstairs shower room today. Super friendly and quick, thank you!

Alistair · 17 April 2024

★★★★★ 5/5

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Completely in love with our Paris!

Completely in love with our Paris!The standard and quality is amazing, all that you get when buying a house with you as standard your spoilt for choice.Very very happy and loving our new home!Massive thanks to Clara sales and James site manager (branston leas) for all your help X

Fran · 24 September 2021

★★★★★ 5/5

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Snibston mill

Very happy with the experience I had with st Modwen homes. I have to say kyle was very helpful through the whole process, made everything easy as possible. ⭐️⭐️⭐️⭐️⭐️

Daniel · 10 October 2025

★★★★★ 1/5

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Clearing the green areas back to plastic

Kiln Gate Burslem. So much for embracing biodiversity. Watch hugely disappointed this morning as the few 100ms strip of wild natural planting through the development was strimmed back to black plastic, denying the birds and wildlife of the cover and food it provided. Numerous messages calls too St Modwen went ignored, customer services could do little. Of course they could be about to enact the developments plan to rewild the area with native shrub mix 60-80cms as sold to us. But leaving the invasive species in there gives me little hope. If anyone invested in a hedgehog tunnel then bad luck they have lost their natural environment and main food source area.

Barnes · 19 July 2023

★★★★★ 5/5

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Very helpful staff

Very helpful staff, very welcoming and lovely throughout. Highly recommend.

Cory · 21 March 2026

★★★★★ 5/5

Trustpilot

Excellent service delivery

First-time buyers often experience feelings of nervousness due to uncertainty about what to expect. The customer service provided by Piage, one of the employees, is exceptional. She effectively facilitated the entire process by providing helpful recommendations that have been beneficial to me thus far. I highly recommend St Modwen Homes to first-time buyers seeking a seamless experience in purchasing their new home. I would like to express my gratitude to Paige for her excellent work. You possess exceptional qualities and abilities.

Osas · 8 July 2023

★★★★★ 1/5

Trustpilot

Completely useless.

"What went wrong?" I wouldn't even know where to begin, I am a first time buyer, and have now been living here for just over a year. No one knows what they are doing, I have constantly been told wrong information, promised this that and the other and nothing. Have chased people countless times about snags to still not have them resolved over a year later.The Staff at St.Modwens are hopeless!!!I certainly think you need to have a restructure and invest heavily into your customer care side of things seeing as after all we customers are the ones that keep you up and running are we not???Staff training is needed for people who actually work on sites seeing as no one here at Heathy Wood seems to know anything at all.Will not be purchasing from St.Modwens ever again.

Dyl · 5 July 2023

★★★★★ 1/5

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Do not trust St.Modwen

Moved into the Bramshall meadows site in October on the promise of a nice community with plenty of green space around the estate. Ten months in it has come to my attention that St.Modwen plan to build more houses on the green space that was originally planned to be a football pitch. There is no care for the residents of this estate, all this company care about is your money.There has been issues with the house ( as I would expect from a new build) however there response to fix these issues is always slow and you have to send so many emails to get them to pay attention. This is a company that will sell you the dream and then take it away from you once they have your money.They don't care about their residents at all and I can't believe they are now going to be taking away green space they promised to us all. What a joke.

Alistair · 28 August 2021

★★★★★ 4/5

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The Fairways

The Fairways - StaffordRecently moved into our new property, it overall wasn’t the smoothest of moves, mainly down to delays and moving days changing and the part-exchange we did, however; the team that dealt with us directly were as good as they could be under the circumstances. Julie (sales) was personable with us and completely understood our frustration throughout, trying to communicate with us as much as possible, despite knowing it wasn’t always good news to us. Since moving in, Gemma (site team) has been so efficient with any issues we’ve had, just a text away and around within 5 minutes with a leak we had in our dishwasher and the other snags we reported sorted within the week. Very happy with the house now that we are finally in, and well done to the team for helping us get there :) (5* for them specifically)

Customer · 17 June 2023

★★★★★ 5/5

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We have recently moved into the Cofton…

We have recently moved into the Cofton Grange development and love our new build. Nab has been great with helping with any issues, always contactable and is a great site manager. Definitely would recommend St Mowdens

Anton · 10 February 2023

★★★★★ 5/5

Trustpilot

Glan Llyn, Newport

The house itself is beautiful and unlike any other we’d viewed. The design is characterful, which is hard to come by in new builds, and the layout works for us perfectly. We had several snagging issues (who doesn’t?!), but the resolution for these has generally been smooth and largely, very quick. We are 3 months into living here and still feel like we’re on holiday! We have no regrets about the property and are very proud to call it our first home.As much as we love the house itself, what has really struck us about our experience with St. Modwyn Homes, is the customer service we have received. Everyone we’ve encountered has consistently gone above and beyond. My partner and I don’t typically have much luck with companies (if somethings going to go wrong, it’ll normally happen to us and be a nightmare to rectify!) but that just hasn’t been our experience here.That’s not to say that nothing has gone wrong, but how a company deals with such things is sometimes more important. Consequently, there were a few people that we wanted to thank in particular, as they have been incredibly helpful when it mattered:- Simon and Toni in the Sales Team: thank you for everything! From your significant contribution to get us to legal completion on time (and against ALL the odds!) to all of the support and the thoughtful little touches, even AFTER completion. You are a masterclass in what customer service should be and we are SO grateful.- To Liam from the Site Team: you have been FANTASTIC! Dealing with Liam always brings a smile to my face as he genuinely appears to care and nothing seems to be too much trouble! And it’s the unexpected extras that have really elevated our experience: like how much he and the site team have supported us with the actual move and subsequent furniture deliveries; lending us a skip, and considerate things like that. Thank you to you and the rest of the site team for making something so stressful, SO much easier.- And to our more recent dealings with Josh and Sam in Customer Services: thank you both for everything so far - you are brilliant representatives for the company and you fill us with confidence for any future dealings we may have with customer support!In the interests of providing a balanced review, I should say that the only place things have fallen down has been with some of the tradesmen we’ve dealt with. Having said that, I don’t think they are representative of St. Modwyn themselves (who more than make up for it) and that is why they still get 5 stars. Additionally, some of the contractors HAVE been great - James from ‘The Repair Team’ was exceptional!We have already recommended St. Modwyn Glan Llyn to friends and family, and I have no doubt we will continue to do so moving forward.

Christina · 13 June 2023

★★★★★ 5/5

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Stillwater site - John the Top Tech

John the technician at Stillwater has always gone above and beyond when he has fixed the snags in our home. He is always early and does a great job. I really appreciate him taking the time to also explain what he is doing, why he is doing it and also explaining/showing basic maintenance to someone like myself who has no trade skills. He is a credit to the company.

Mr · 5 March 2024

★★★★★ 5/5

Trustpilot

First Time Buyers

Me and my partner were first time buyers when we discovered St Modwen Homes. When I first saw the houses at handley place I never thought we would be able to afford them as they were our dream home. We registered our interest anyway just to keep our options open, when my partner was contacted by Su (Sales Advisor) and booked us in for a viewing of an existing build of a kemble which fell through with a previous buyer. We viewed it and loved it as it was perfect for us as even though it's a 2 bed it has plenty of space. We spoke with the mortgage advisor they recommended called Beth (MAB Homes), between Beth and Su they managed to get us a brilliant deal as we are key workers. The whole process was seamless and they answered every query I had (and I had a lot as it's our first home). We went with their recommended solicitors which are Davies and Partners and they were brill at answering all queries and getting exchange and completion done on time as we reserved at the start of April and had to complete by end of May, the only thing is they are quite expensive as we spent £2k on legal fees as FTB but that's just an expected cost.On completion day we also had our demo which was done by Jon and Mike and they were amazing at letting us know of everything for the house and how everything works and once that was done Su had the completion call and we got our keys!!We did have an issue on moving day (day after completion), as there was no hole for our washing machine water pipes to join to where it needs to go but within a few days they sorted it for us without a problem. Any other snags were recorded and we walked round the house with Mike and he took photos so they could send contractor in to fix the issue. Mike has been so helpful arranging skips to be delivered as we are doing the garden and gave us recycling and waste bins as the council didn't deliver in time.The build of St. Modwen Homes are amazing and I would highly recommend them. We haven't dealt much with customer services but what we have experience has been all good. I can't thank all the people we have dealt with enough as it has always been no hassle to do things for us and they are very professional and know what they are talking about. If we move again we will definitely look into another St Modwen home.

Danielle · 8 July 2021

★★★★★ 5/5

Trustpilot

Stunning house with a superb finish all…

Stunning house with a superb finish all round…! Highly recommend..!!My experience dealing with St Modwen Homes was incredible from start to finish, from my first enquiry through to my completion Julie, St Modwens sales assistant was helpful and honest and made the whole process manageable with the support that was provided to me the whole way through. Once I’d moved into my property the site team Gemma, Matt and Stu have been awesome, they have made sure I feel settled and have been more than happy to help with any problems which may have arisen, these have been dealt with promptly and the work has been carried out by very friendly and skilled tradesmen making the whole process stress free and a pleasure to deal with.Keep up the good work, would highly recommend to anyone looking to buy a new home…!!

Oliver · 6 June 2023

★★★★★ 5/5

Trustpilot

I have been in my new home the Webster…

South Wales newport glan lynnI have been in my new home the Webster for almost a year and a half now and the customer service has been phenomenal throughout Evan after I have moved in The site manager phill and the customer Service manager josh beesley have no doubt gone above and beyond to fix any issues that have happened any teething issues in the property have been fixed straight away and I have been treated with the upmost respect and kindness I have been given reassurance so much sympathy and I have felt like my home is brand-new and it is the first day I have moved in every time they have reassured me and fixed any issues i’m extremely grateful for phill who built my house as explaining issues have been very easy because he understands and has knowledge on what to do straight away and fix the problem I will give St Modwens five stars for the best customer service and the best home build i’m extremely grateful and happy and have no regrets choosing this company when buying my property Worth every penny and in the future will recommend friends and family and I will buy my second home St Modwens amazing company and I’m a very happy customer 😃 from plot 52 Lk number 10

Lubabah · 6 June 2023