Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWould give 0 stars is possible as their…
Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.
Anna · 2 September 2026
Agent replied · 15 June 2024
Hi Anna, many thanks for leaving your feedback, we always appreciate hearing how we can improve. Unfortunately, once the requests have been made, it is up to the estate agent or developer to get back to you in regards to the property you have enquired about. We wish you luck on the rest of your property searching journey! OTM
★★★★★ 1/5
TrustpilotStop calling me!
Stop calling me!! When you set up a profile and link and even remove your number and say no text no call no email they constantly keep calling. Stop calling. I’ve been emailed them to complain to say stop .. charged all my details online. Removed my mobile and email. And well. you get it. Hi this is X from in the market .. so I’ve now answered and asked them to take my details off there call log.
Drives me mad. Do you think harassing people will get a house sale. I’d rather not use your services
David · 19 May 2026
★★★★★ 1/5
TrustpilotI have not got as far as actually…
I have not got as far as actually getting the website to work at this time. As each time I am referred there, the page does not load, or it points to something other than what you first were directed to.One rating because of the poor experienceOn further investigating, it seems that Firefox is having issues with loading your page, when scrolling it becomes blank/white?, something I feel you need to address with Mozilla Firefox browser, for potentially losing customers.
Simon · 21 April 2023
Agent replied · 15 June 2024
Hi Simon, we're sorry to hear you're having issues accessing our website. If you could please either respond to our request or contact the team at support@onthemarket.com with your device and browser information along with the specific page URL you're attempting to access, we can investigate this further for you. Thanks for your feedback.
★★★★★ 5/5
TrustpilotExcellent customer care
Shelley Harris has been our Business Development Consultant for a number of years, and it is a pleasure to work with her.
Shelley is always enthusiastic, extremely knowledgeable, and makes excellent recommendations.
Alex · 1 May 2026
★★★★★ 5/5
TrustpilotSteven Watson is the best account manager I have a come across.
Steven Watson has been our account manager since our company opened just over 2 years ago and of all the websites we subscribe to, he has been a pleasure to work with. He is regularly in contact with us to review our marketing and ensure that we are getting the best out of our membership. He is friendly and attentive and you really feel that he has your best interests at heart. Thank you Steven for your consistent service. You are an asset to On The Market. From Frances, Tim and Charlotte.
Frances · 27 February 2023
Agent replied · 15 June 2024
Hi Frances, thank you so much for such lovely words. We'll pass this onto Steven, we're sure it'll make his day! It's great to hear such wonderful feedback about our team and we're glad you're happy with your OnTheMarket membership. Thanks again
★★★★★ 1/5
Trustpilot31a hawks road kingston kt1 3sd
The property 31a hawks road kingston has been an horrendously bad living experience. There has been a constant leak into the the downstairs room under showers and toilets. There has been constant growth of mould in the property due to damp. The electrics are not safe due to damp and leaks. The landlord is rude and does not do anything about the issues of the property.
Arlo · 22 January 2024
Agent replied · 15 June 2024
Hi Arlo, we're sorry to hear about your experience. OnTheMarket is a property search website, we are not an estate agency. We would recommend you reach out to the estate agent you've rented this property through to address these issues. If you're not satisfied with the outcome of those discussions, there are other authorities who will be able to advise you further. Shelter has some great resources which may be of assistance. If you need assistance finding resources please contact our support team at support@onthemarket.com who can share these with you. All the best.
★★★★★ 5/5
GoogleWe had such a positive experience with rent me now. From start to finish, Tara and the team were incredibly supportive, professional, and attentive. They guided us through the whole process with patience and clear communication, making what could have been stressful feel smooth and straightforward. We’re so grateful for their help and couldn’t recommend them enough!
Sonali · 8 September 2025
★★★★★ 5/5
TrustpilotOnTheMarket has been an outstanding…
OnTheMarket has been an outstanding platform for our property business. The service is excellent, the pricing is very competitive, and the support team is genuinely committed to helping agents, landlords, and sellers succeed. The portal is easy to use, generates strong visibility, and offers great value compared to other platforms. We’ve been consistently impressed with the level of support and the results we’ve achieved. Highly recommended for anyone in the property industry looking for a reliable and effective marketing partner.
Your · 16 April 2026
★★★★★ 1/5
TrustpilotDon't put our properties exclusively on OnTheMarket
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes to when your property is supposed not to be exclusively on their site. Why do agents do this? I have been waiting two days to get my house onto Rightmove - still no sign. No point in being visible anywhere other than Rightmove. All us buyers and sellers know this, but agents clearly saving money (and wasting valuable time for sellers) by using OTM and Zoopla first before shelling out for your property to go on Rightmove at higher fee. Get us on Rightmove, guys! Forget the other platforms.
Mrs · 15 April 2026
★★★★★ 5/5
TrustpilotRonnie has been fantastic with…
Ronnie has been fantastic with everything. I'm really surprised by how many good quality leads we received compared to the other portals. Very impressed by the service Ronnie has given us.
Uptons · 9 April 2026
★★★★★ 1/5
TrustpilotOnline Valuation tool is rubbish
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properties have let for nearly double the estimate and I am currently getting close to that. I think their algorithm is seriously flawed to come up with such figures. So much for AI. Needless to say I will not be proceeding with them.
Alan · 22 April 2026
★★★★★ 5/5
GoogleAfter 7 years , thank you to all rent me now team .
Aki was transparent which I respected ,
Emma absolutely fantastic and is on the ball.
Tara also was extremely helpful and was great to communicate with.
Lovely team and wish you all the best for the future!
Lots of love 6b New Street ❤️
A · 2 August 2025
★★★★★ 1/5
GoogleI want everyone one know that Rent Me Now, violates the law for privacy. They entering your room without permission when you are not home. I miss money after they searched my room illegal and also some personal belongings.
(Emails were send to you. You didn't reply, don't lie here. You doing everything like in your home country India. Law doesn't exist for you. We will post videos online how you did it. By the way, you want investigate your own crimes?)
Antonio · 17 June 2022
Agent replied · 16 June 2024
At Rent Me Now we take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records.
If you were a client of ours we would like to investigate this issue further, please contact us immediately at info@rent-me-now.co.uk so that we can resolve this issue immediately.
★★★★★ 2/5
TrustpilotDisappointing pressure tactics and lack of professionalism
I had a mixed experience with Miranda in Kettering. While the property presentation itself was pleasant and the agent was kind at first, things took a turn for the worse immediately after.
She used aggressive sales tactics, giving us only a few hours to make a final decision. When we decided not to rush such a significant commitment and sent an email to explain our position, she went completely silent. Not even bothering to reply to an email just because we didn't succumb to the pressure is, in my opinion, super unprofessional.
It is a shame that a good first impression was ruined by a total lack of basic courtesy and professional communication.
Philip · 8 March 2026
★★★★★ 1/5
TrustpilotThe amount of enquiries you get…
The amount of enquiries you get compared to rightmove or zoopla is so bad. It’s just not worth the time or effort and certainly not worth the money. You have no cooling off period if you sign up.They absolutely hound you to sign up. My account manager had the attitude of oh well you’re signed up now you’re in that’s that. He gave me a spotlight, it too didn’t bring one enquiry. Escalated it to customer services and got an email reminding me of my contractual obligations. They wouldn’t budge £1 off so I’m going to leave this review so other estate and letting agency directors do not make the same mistake I did. Don’t bother trying it I put up two properties for sale, market value, decent places, 1 enquiry between the both in about 3 weeks. The market is booming such low stock levels I would have got more off of Gumtree. One was in Croydon purpose built 2 bed flat, run of the mill they go all day long. The other was in forest gate, we’re talking period conversion ground floor with a garden, easy! (such a hot area). On zoopla the phone rings off the hook so for the extra couple of hundred quid a month the roi is incomparable. It’s a small amount of money but nether the less it’s a waste. As I said I’m writing the review because I wish someone else had.After signing up multiple agency owners who I know said they experienced none or hardly any leads and laughed that I signed up.Don’t do it.
Jeff · 6 June 2022
Agent replied · 15 June 2024
Hi JeffWe're sorry to hear you're not happy with your experience with us so far. We'd love to reach out to you and discuss this further if you'd like to email us at support@onthemarket.comMany thanks
★★★★★ 5/5
TrustpilotAngus has been extremely helpful and is…
Angus has been extremely helpful and is genuinely trying to help my company. He listened to me and my situation with empathy and compassion and his reassurance was most appreciated. This company do have a nice team of people to work with and they have been very generous in their support! I highly recommend them. Viv
Vivien · 19 March 2024
Agent replied · 15 June 2024
Hi Viv, thank you so much for your kind words. We really appreciate it and are very glad to hear our team are listening and working with you to provide the support your agency needs. We love hearing this kind of feedback and we'll be sure to share it with Angus and the team. Please don't hesitate to reach out if there's anything more we can do now or in the future. Thanks for your continued support.
★★★★★ 5/5
Trustpilot100% the best
I have been an estate agent for a few years and my experience with On the Market has been the best of many onboardings that I have done. Every person I have spoken with has been friendly and SO efficient. Sonny in particular has offered so much support anytime that's best suited for me and their support team via email has also exceeded expectations with how fast and reliable they have been.I don't often go out of my way to leave reviews but they have really deserved it.
Tia · 5 January 2022
Agent replied · 15 June 2024
Thank you so much for your incredibly generous feedback.We're so glad to hear that you've had an incredible experience onboarding with us and that Sonny was of excellent assistance. We'll be sure to pass on your feedback to him and always continue to do our best!Please feel free to reach us at support@onthemarket.com or Sonny directly if there's ever anything further we can do!
★★★★★ 5/5
Trustpilotso far so good
so far so good, we finalized the contract very quickly but it took somehow long to create our account.
High · 3 September 2026
Agent replied · 10 October 2026
Hi there! Great to have you guys with us on our journey to become number one! Do let the team know if there's anything we can help with. OTM
★★★★★ 1/5
TrustpilotBad customer service!
I’ve been disappointed with the customer service so far. After setting up an alert on the app to receive property notifications, I was contacted three times in less than a month to “check in” on the same alert, each time asking the same questions about budget and requirements. I’m not sure what value these repeated calls add given the alert is already set up.
The last call was from someone named Jordan. When I explained this was the third call and that the frequent contact felt unnecessary, he cut me off, said “take care,” and hung up without any apology or acknowledgement. Overall, it felt dismissive and unprofessional and the team would benefit from better customer service training.
Wiss · 20 January 2026
★★★★★ 5/5
TrustpilotI have spoken with Kerry on many…
I have spoken with Kerry on many occasions and I just wanted to let the world know how engaging she is. I would happily speak to Kerry for hours and I'm not one to keep concentration with many, especially a sales call, but somehow Kerry makes her time on the phone an amazing experience. Kerry is amazing 🤗
Christine · 27 September 2023
Agent replied · 15 June 2024
Hi Christine, we're thrilled to hear your wonderful feedback about Kerry. We really appreciate you taking the time to share your experience. It's fantastic to know that Kerry's engaging personality and professionalism has made your interactions so enjoyable. We really value building genuine connections with our agents, and your feedback reaffirms our commitment to providing exceptional service. We'll be sure to share this with Kerry and the team. Thanks for your continued support and please don't hesitate to reach out if there's anything more we can help with.
★★★★★ 5/5
TrustpilotAgent review
Kerry Burton is a super professional , kind and caring individual. She has been an absolute star in getting us a introduction to working with on the market as a agent. Her communication is brilliant and I would recommend that she should be the forefront of this organisation.Atif Ali My-portfolio.co.uk estate agents
Kerry · 21 December 2023
Agent replied · 15 June 2024
Hi there, thanks so much for your kind words about Kerry. We're so grateful for your review and feedback and will ensure this is shared with her. It's wonderful to hear your introduction to OnTheMarket has been such a smooth and positive one. Please don't hesitate to contact the team if there's anything we can help with in the future. Thanks for your support, all the best.
★★★★★ 1/5
TrustpilotStop calling me
Stop calling me. I’m getting 3-5 calls a day and never gave permission for you to contact me regarding houses.
just give up, if I have not answered the third time I am still not answering the 103rd time!
Sam · 25 September 2026
★★★★★ 5/5
GoogleI have had a pleasant experience starting my tenancy with Rent Me Now. Aki showed me the Flat and has been quick to respond to any queries. Emma was efficient with all the paperwork and the process went smoothly. I look forward to the team managing the Flat over the next year.
Mettha · 16 April 2025
★★★★★ 5/5
TrustpilotShelley Harris is an absolute joy to…
Shelley Harris is an absolute joy to work with. She is always punctual, well dress and really smiley and friendly. Its because of her we stay with OTM and she is a credit to your company
Erica · 11 July 2024
Agent replied · 24 August 2024
Hi Erica, wow thanks so much for your five star review and kind words! It's so wonderful to hear this kind of feedback about our team and we'll be sure to pass it on. Thank you for your continued support, please contact us if there's anything more we can do for you. All the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
