Trusted Agent profile · Wolverhampton
★★★★★
1,640 reviews across 1 platform
81-83 Darlington Street, Wolverhampton, WV1 4EX, WV1 4EX
Connells's office in Wolverhampton, at 81-83 Darlington Street, is rated 1.9 out of 5 across 1,640 reviews on 1 platform.
Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
1/5
Trustpilot155 Branches Zero Customer Service!
155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!
1/5
TrustpilotIf you want to sell your house Don’t chose this company!
If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!
1/5
TrustpilotMortgage Services are Horrendous, don't purchase lifetime membership scheme!!
Purchased a property through Connells two years ago and felt obliged to use their in-house services to be in the best position to be chosen by the vendor as being in the best position to purchase as many offers were made on an open day. We used the mortgage services and paid £599.00 for the lifetime membership scheme for free lifetime advise and use of the mortgage brokers and mortgage business unit. We did a remortgage in October last year, signed and did everything we needed to do only to find that Connells had not been replying to Virgin Money emails and the remortgage wasn't finalised as the broker and mortgage business unit also provided our wrong details. We were not informed by Connells, the broker we were using was on long term sick leave and no one was monitoring his emails. The manager of the brokers in our area was less than helpful, she didn't appoint another broker to take over for nearly a month, bearing in mind we had now gone onto a variable rate at 7.5%, and we had also paid the £599.00 for access to brokers. The manager would not return calls even when asked to contact us by the customer service team, there was a data breach were were not notified of where all our personal details had been given to a completely random company that had nothing to do with us. Our experience has been appalling and extremely stressful having to undertake all the admin chashing ourselves and finding we had been lied to on a number of occasions. We will see what comes of the initial complaint we made in due course, be warned!!
1/5
TrustpilotAppalling handling of tenancy deposit
Appalling handling of tenancy deposit, avoid
1/5
TrustpilotFind reason to take security deposit
I had a worse experience with Connells. I got a call for viewing in 1 hour, and they wanted to confirm in 2 hours. They wanted me to pay the security deposit on the same day by calling and following up with me several times. Finally, once the security deposit was paid, they started background checks. They didn't even ring my employer to verify my employment status but they claim, as they tried contacting him several times. An unethical company tries to take your security deposit with worse service. Their strategy seems to be rushing you, giving you no time to think and get money from you.
1/5
TrustpilotDeceitfulness, Bullying and Coercion
Absolute waste of space, wouldn't even give them one star. Had an offer accepted on the condition that we used their mortgage services. We were told that we were under no obligation to use them. We called the morning after explaining that we would be using our own advisor, to which they replied that another person has offered to buy the property. We know that this is completely untrue. When calling the estate agents to discuss the situation, I was cut off mid-phone call. Absolutely atrocious, please don't ever give your time to them as a vendor and definitely not as someone trying to buy a property. Completely gutted and feel utterly deceived and bullied.
1/5
TrustpilotI was about to write this comment and…
I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.
1/5
TrustpilotAwful letting agent!
Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!
5/5
TrustpilotMortgage Service Consultant Extraordinaire
All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!
1/5
TrustpilotTerrible experience
Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!
1/5
TrustpilotThey allow viewings only if you take their mortgage
Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.
5/5
TrustpilotExcellent and professional
Chose to go with connells to sell my mother's property, a decision that I would make again in a flash, they priced it realistically and the write up, photos and videos were accurate. Connells were very professional and kept us updated from start to finish, they dealt with all quieres promptly. Mark, lavinia and libby your all stars. (especially libby who done alot of running round and phonecall) Thank you.
1/5
TrustpilotAbsolutely disgraceful employers!
Absolutely disgraceful employers! I've never worked for such a deceitful company! The AREA MANAGER promised a pay rise and company after 3 months employment, branch was performing poorly at best. So I did the manager job on a consultants salary for 4 months, asked for my review to receive what was promised! Lo and behold, the area manager wouldn't even put it to her manager as she knew full well they were false promises and were never going to be granted! I left on this basis as the salaries are poor at best, now 6 months down the line they're threatening to take me to court if I don't pay them a commission guarantee back! Absolutely disgraceful company, half the staff are well underpaid and want to leave but are obviously trapped by this clause in the agreement! Connells, Bridgfords, Countrywide all under the same umbrella and should be ashamed at how they treat employees. I was warned not to work for them but I went against that warning, being lured in with false hopes of promotion. Do not accept employment here!
1/5
Trustpilot- Unreliable communication
1/5
TrustpilotUnprofessional
Unprofessional, have no idea what’s going on values my property 30k under the market valueI Took it off the market then had a call from head office insisting it’s increased in value, he booked for a revalue.Then I received a call on the day off appointment from Wolverhampton office not understanding why the appointment was made, how bloody unprofessional, if they cannot communicate between themselves how on earth are they going to offer a service to the public.Can do a better job myself
1/5
TrustpilotIncredibly Poor Service Ethics
I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless
1/5
TrustpilotOne mistake after the next..
Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
5/5
TrustpilotSonny and Doug are amazing
Really amazing people both Sonny and Doug helped get us moved in 1 week. They were always there to help from start to finish and have continued to help after the move also. It was the least stressful move I've ever done!!! Highly recommended to use Connells Welyn garden
5/5
TrustpilotWendy Fletcher the top mortgage advisor.
Wendy Fletcher of Connells(Wolverhampton) have been helping me with mortgage issues. She have been extremely helpful and clear on advising me on mortgaging and re-mortgaing properties with acceptable interest rate. She's efficient and diligent on finding the products that suite my financial circumstances. As a landlord with property portfolios, she keeps me informed regularly on issues that matters to my business. She is friendly and easily approachable on the phone or by email. I have dealt with several mortgage consultants over the year but Wendy Fletcher have been the top.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
2/5
TrustpilotBeware what you sign when handed the contract regarding their FEE
The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.
5/5
TrustpilotWe are currently going through a house…
We are currently going through a house purchase with Connells at Wolverhampton. From the first contact with Lee Cooke, he was very friendly, helpful and honest with the process of buying a house through Connells.Whenever we have wanted to speak to Lee, he has returned our calls promptly and has provided the information requested. Lee has also given us a courtesy call to provide us with an update on our purchase. I would always recommend Connells at Wolverhampton to anyone that wants to buy or sell a house as Lee Cooke and his staff are very professional and helpful at all times making our purchase less stressful.
1/5
TrustpilotIf there less than one star definitely…
If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress
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