Barratt Homes Wixams reviews

★★★★★ 5/5

Google

I would like to extend my sincere appreciation for the outstanding service provided by Mat (Site Manager) at the Willow Grove development. From the very beginning of us moving in, his professionalism, attention to detail, and proactive communication stood out. Mat consistently ensured that all issues we reported were dealt with straight away. Any questions or concerns were handled promptly and effectively, making the entire moving in process stress-free. His dedication to maintaining high standards throughout the development was evident and truly commendable. Great job Mat!

Rich · 17 May 2025

★★★★★ 5/5

Google

We have recently purchased an ‘Ashburton’ in the Wixams development. Our experience start to finish with Barratt Homes has been excellent. The sales team in the office (Lisa Innocent & Kelly Page) were so helpful with regular updates/ info and support throughout. Since being in our new build there has been a few minimal stags that are understandable and have been reviewed/ dealt with so quickly! We have been dealing with Mateusz Kubisz who has been fantastic. Always approachable, helpful and has sorted out all our issues asap! We would highly recommend and would definitely buy from Barratts again!

Claire · 13 May 2025

★★★★★ 1/5

Google

Barratt Homes have got to be the worst new building experience possible. We moved in a year ago where at the time we had a temporary door on our garage. Barratt have ordered the wrong door to replace it on 3 separate occasions and a year later still here with a temporary door. The back garden had to be re-turfed due to them not clearing rubble etc which killed the garden and plants and despite re-turfing the garden is still damp and rotten due to no drainage. Every week we get yes we are going to do and is empty promise after empty promise. If you are looking at a new build do NOT buy Barratt as despite originally being a nice house, any snagging or changes they are required to do can take far to long leaving you hating your house and area. There are many more things I could name! What a shame! Over sold under delivered.

Karl · 27 March 2024

★★★★★ 1/5

Google

I would never recommend. Reserved Oct 21 assured march 22 but could be April/May 22. Moved in 2 days ago. Pearl kitchen not complete so we can't unpack after them charging over the odds for this. For some reason they can't seem to get the order correct so god knows when this will be done. Not being able to unpack with two young children after this wait is not on. Overall house lovely but we've counted over 120 snags ourselves and we've paid for a professional snagger to come tomorrow. A list of issues with customer care etc that I will be complaining about. My stress levels have gone through the roof with this company and after suffering a brain hemorrhage last year this is not good for me!

Rachel · 13 June 2023

★★★★★ 1/5

Google

Horrible quality. Shitty development. I regret buying this cheap/ low quality flat. Don’t buy from Barratt homes ever

Irine · 15 December 2025

★★★★★ 1/5

Google

Unethical! Plans to destroy HUGE amounts of important protected greenbelt. Irreversible destruction of environment for profit. Natural environments replaced with concrete , shoddy, unaffordable, unliveable "housing". Disgusting.

A · 11 April 2026

★★★★★ 4/5

Google

Helpful and flexible, very informative , given a lot of options . Steep pricing c/ w second hand homes though there is flexibility with the price for homes not yet sold on site

Ralf · 27 March 2024

★★★★★ 4/5

Google

Ok, so Barratt Homes are in the top 3 national House builders. They're just as good as Taylor Wimpey, Redrow, Persimmons and the like.... having worked on many newbuild housing, 1000's of plots over two decades......I can assure you that if you buy from any of the top ten UK house builders you'll get almost what you want.

Jason · 27 March 2024

★★★★★ 1/5

Google

Buyers beware if I could have scored a zero I would. Absolute horrendous Company to deal with. We visited Willow Grove in August and reserved a house this was to be our forever home and was dealt with by Francesco. I informed my solicitor of our intended purchase and explained our reservation about the 28 day exchange. My solicitor explained that Barratt was the worst ones at insisting the 28 day exchange. They described them as bordering aggressive. We experienced delays in the local searches for both the new house and the one we were selling this was due to a back log at Bedford council. We had chosen some extras for our home, our sales advisor miss quoted for upgrading carpets. When we complained we received a perfetic excuse and really poor customer service. We decided not to spend any more money with this builder and chose to cancel all the upgrades apart from an electric socket. A few weeks later we visited a Barratt show house in Cambridge, we liked the upgraded carpets. We called Francesco at willow Grove to request to change the carpets to upgraded ones at our cost, Francesco stated this could not be done without even making an enquiry. I asked to speak to his supervisor as to be told they had been ordered was total rubbish the house had only just been plastered. After two weeks of not hearing anything I chased willow Grove and eventually the sales manager Amy Rowlands called me. She was very aggressive and argumentative she did not care that her staff had been incompetent and basically offered to refund our deposit because we were not happy with the chosen carpets. The point she kept making was choices could not be changed (we were not made aware of this) and that it would hold up the build. I question how altering the carpets could hold up the build as they were installed when the build was complete. Amy did not like this and then changed her reason that if they changed it for us then they would have to change for Mr and Mrs Smith up the road. Amy Rowlands followed up our conversation with an email and issued a deadline to be in October then retracted stating September exchange which was for four days later. This was done in a vindictive and nasty way and I was made to feel on the phone call she did not want our money. Turns out there is a problem in our chain beyond our control and so Barratts are pulling the sale and re-marketing the house! we are now out of pocket, we lose the house because they won't give our external solicitors another 2 weeks to complete a legal transaction!!!!! It is out of our hands but they don't care. An absolute hideous company as these reviews show , perhaps we have had a lucky escape and we believe things happen for a reason and thankful we did not spend the 12 thousand on extras.

Stuart · 13 June 2020

★★★★★ 1/5

Google

Brick wall collapsed just over a year after moving in - and has now gone unfixed despite continual chasing for 6 months. Multiple completely ignored emails. Very disappointed.

James · 16 April 2023

★★★★★ 5/5

Google

Great service and very knowledgable Agents :)

Kevin · 27 March 2024

★★★★★ 5/5

Google

What a fantastic journey from start to finish - thank you Francesco

Michelle · 13 June 2020

★★★★★ 5/5

Google

Bought a house in October off plan, moved in March. Great experience Francesco and Tina answered all my questions and made the process so easy. It was fully explained to me and it was so simple. The aftercare has been great also, with all my snagging list sorted in quick time. Would recommend.

Jordan · 13 June 2020

★★★★★ 5/5

Google

Beautiful homes, beautiful area,

Kim · 13 June 2022

★★★★★ 4/5

Google

Currently Working on a site at Wixams and Sales Office Staff are fantastic. Properties are well built.

Jason · 13 June 2022

★★★★★ 5/5

Google

Love this estate. Keep going back everytime

Lekan · 16 April 2023

★★★★★ 4/5

Google

Rating only, no written review.

Sammy · 9 April 2026

★★★★★ 5/5

Google

Amazing service, highly recommend asking for Francesco on this site for any help or advice, however all staff go above and beyond.

Jason · 13 June 2020

★★★★★ 4/5

Google

Nice walks quiet area.

Ash · 13 June 2021

★★★★★ 5/5

Google

Excellent staff. Beautiful area. Can't wait to go over again.

Victoria · 14 June 2019

★★★★★ 5/5

Google

Rating only, no written review.

Tom · 12 July 2025

★★★★★ 4/5

Google

Helpful and well knowledgable

British · 13 June 2020

★★★★★ 4/5

Google

Rating only, no written review.

Vivek · 27 December 2024

★★★★★ 5/5

Google

Rating only, no written review.

A · 29 August 2024