Trusted Agent profile · Witney
★★★★★
335 reviews across 2 platforms
54 Market Square, Witney, OX28 6AF, OX28 6AF
Part of Allen & Harris, see every office.
Allen & Harris's office in Witney, at 54 Market Square, is rated 3.3 out of 5 across 335 reviews on two platforms, including 121 Google reviews rated 4.8.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
5/5
GoogleCouldn’t fault Allen & Harris on the sale of my property. A massive thank you to Alex, very professional and every time he conducted a viewing ! It ended in an offer, very good at his job. I’d recommend Allen and Harris to anymore looking to sell their property in the area.
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
GoogleAlex was very efficient in setting me up with a meeting to discuss mortgage options. He was very charming and enthusiast to help. Simon provided an incredibly informative discussion around my options and was great at answering all my questions. Will definitely go back to Allen & Harris when my mortgage journey is underwayPositiveResponsiveness, Professionalism
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
5/5
GoogleMegan Morgan is nice , quick and reliable morgage adviser. She always will be friendly and also fast women. And also Maria is helping whenever needed with pleasure. We bless you both to good services.
5/5
GoogleTeam were very professional even when Wayne left David was superb. He was very knowledgeable and certainly an asset to the team . Charlotte and Johnny are like our friends now and will be missed when we move, specially by their furry friend Rocco. In fact we know where to find a dog sitter now. Thank you to all in Allen and Harris.
5/5
TrustpilotI had excellent service with Allen &…
I had excellent service with Allen & Harris in Witney Oxfordshire.Freya was amazing I lost out on a bungalow a month before and she knew I loved the area.When another one came up on the same street she rang me to let me know, I made an appointment for a viewing the next day!The rest is history!
5/5
GoogleDealing with Rebecca James was a pure pleasure !!! She met all my real estate needs in professional, efficient and caring manner. She kept me informed all the time and did exactly what any good agent should do. Definitely I will recommend Rebecca to my friend and family. THANK YOU !
5/5
GoogleDan was absolutely fantastic and very helpful when applying for our mortgage. He gave us all of the best possible prices, was very welcoming & always on the end of the phone. Highly recommend Dan, thankyou again for your help. We are now happy home owners - thankyou.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy experience with this local agency was superb! As the buyer, I found them to be accurate, responsive and very easy to get hold of. Alex was the gentleman that served me and he served me well. Friendly, knowledgeable and professional. Highly recommend!!
1/5
TrustpilotSpoke with Laura to ask for a home…
Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.
5/5
GoogleRebecca and her team in Witney have been amazing, having changed from another agency they gave back confidence with regular updates and contact throughout all of the process making a stressful process somewhat less stressful and finally today exchanged. I will definitely be recommending to anybody looking for a great Estate Agent locally.... Thanks Guys you rock.....:)
1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
5/5
GoogleWe received brilliant service from Allen & Harris when purchasing our home. We would also highly recommend their mortgage service, Sequence, and Poppy Jamieson-Walker in particular ⭐️
Many thanks Beatrice Galloway for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealing with Wayne from Allen and Harris was a pleasure because of his honest and professional approach with the valuation and marketing of my property. I found that the team in Witney went above and beyond the other estate agents i had dealt with in the local area, i cannot thank them enough and wish them all the best.
5/5
GoogleWe are using Poppy for our mortgage advice and could not recommend her more!! Nothing is too much, and she is always there to help ⭐️
Many thanks for your fantastic 5* review and recommendation Darcie. Best wishes, Lucy, Customer Relations.
5/5
GoogleMark showed us around one of the properties you had for sale & was very welcoming, professional and knowledgeable about the property! Cannot thank him enough!
Georgina-Rose Liggins thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
3/5
TrustpilotAllen & Harris, Abingdon
In the 5 months we were on with Allen & Harris, we didn't have many viewings (pre the market slowing down). After viewings, the agent gave us false hope on many occasions which always turned to nothing. I can say, however, that once Holly took on our property, she did her best to get people through the door, she always kept us informed and gave feedback quickly afterwards. Even though we didn't sell with them and moved to another agent, we couldn't fault Holly's enthusiasm in doing great job
1/5
TrustpilotDon't go ANYWHERE near this company
Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.
2/5
TrustpilotVery unprofessional
Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!
1/5
TrustpilotDon't use A & H as a landlord
They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.
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