Every review we hold for the Withington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAn appalling experience trying to let my flat with this shoddy unprofessional company.
I was happily using a different agent but Edward Mellor promised lower fees and a better service. Their office look good so when my flat became vacant I decided to take their offer. A fee structure was negotiated and confirmed in writing. Photos were done and the flat was soon listed. They then told me I would have to pay double the fees I had agreed despite having signed all the forms, given them the keys and had it listed for 2 weeks without any viewings.
I estimate I will have lost about 1 months rent as well as hours of my valuable time. I refuse to be lied to and cheated.
I would reccomend to avoid entering into any agreements with this shoddy deceiving company.
Paul · 14 April 2018
Agent replied · 6 July 2023
Hi Paul. We are sorry to hear that you have had a bad experience with us, as we always aim to provide the highest level of service to our customers. We have sent your feedback to the area manager who is in the process of investigating this for you. We sincerely apologise for any inconvenience caused and we aim to resolve this issue for you as quickly as possible. Thanks.
★★★★★ 1/5
GoogleThis is the biggest scam and fraud in UK....They steal your house deposit without telling you any rules and regualtions which should be told prior....They didnt inform me about keeping the deposit money...Firstly they tell you that they gonna return you 90% deposit then they Dont even return single penny and Keep the house as well.....BE AWARE!!!!!!!
Ahsen · 17 May 2025
Agent replied · 29 May 2025
Hi Ahsen,
Thank you for reaching out and sharing your concerns. We take all feedback seriously, especially when it relates to trust and the handling of customer funds.
Please be assured that Edward Mellor operates with full transparency and in accordance with all relevant UK laws and regulatory standards, and we are committed to maintaining the highest levels of integrity and customer service.
Regarding your concerns, we would like to investigate this matter further to ensure it is resolved promptly and fairly. Please could you provide the following information to Auction@edwardmellor.co.uk:
• Your full name
• Address of the property
• Date and amount of the deposit in question
Once we receive these details, our team will investigate and respond with a resolution as quickly as possible.
We understand how frustrating it can be when expectations are not met, and we are committed to making things right if any errors have occurred.
Once again, thanks for reaching out and allowing us to address your concerns.
Many thanks,
The Edward Mellor Auction Team
★★★★★ 5/5
GoogleWould like to say Edward Mellor was excellent during the sale and buying of our properties. Special Thanks to Ian Prideaux for all his effort . Help and advice without his advice and guidance during this long process we would have reconsidered moving.
Keith · 30 March 2022
Agent replied · 6 July 2023
Many thanks for your comments we will pass on your thanks to Ian. Good Luck in your new home from all at Edward Mellor
★★★★★ 5/5
GoogleI am at the beginning of selling my property so can only say how it's been so far. James has been brilliant, very professional but also down to earth and able to explain everything in an easy to understand way. Very happy so far with the service I've received
Stacey · 29 March 2024
★★★★★ 5/5
GoogleI didn't have the easiest of houses to sell but Iain and his team managed to get a good price and although it didn't happen overnight they kept me well informed throughout and never let it fall 'off the radar'.
Adrian · 14 April 2021
Agent replied · 21 June 2024
Thank you for your kind words, Adrian! We're so pleased to hear that you're happy with the service provided by Iain and the team at our Withington branch - we'll be sure to pass your feedback onto them.
Thank you for choosing us to sell your property, and if there's anything we can help you with in the future, please do let us know. All the best, The EM Team
★★★★★ 5/5
Facebook@edwardmellor I would like my £15K back after bogus bids were made to artificially raise the price on an auction property I won but cannot secure funding!Do the right thing and return my money as I am a laborer and cannot afford to lose this much or ill die of mental stress!!!! I have been in hospital for an angina attack and my wife is suffering mental stress.Our children are incredibly sad.I have been attemtping to get a resolution from Aaron Wade & Louise Buttery but they have not offered an olive branch at all. I clearly notified you of my predicament 2 says after the auction ended but to be completely insensitive towards people from humble backgrounds goes to show the ethical stance of Edward Mellor as a company.If a persom with good intentions has not managed to secure finance and to tell us that we have lost our £15k deposit is not only oppurtunistic but has the potential to damage humble low income families such as ours!We have already said that you can take any reasonable fees you, the seller and their solicitors may incur and return the remaining funds to us but to merely reply that we have lost the full £15k goes to show Edward Mellor have complete disregard to their own humble beginnings and have a desensitised approach to all its customers.
Khan · 23 November 2021
Agent replied · 23 January 2024
Hi Zafar,Our online auction process is a transparent and fair system for all potential buyers to use, which requires all bidders to go through quite an extensive registration process.Our process is specifically designed to ensure that registered bidders have been provided with all of the relevant documentation around the rules for bidding and that this is done before placing any bids at all.You were bidding against genuine registered bidders and had you not bid again, one final time, the property would have been sold to the last bidder before you. The system and process could not be more fair and open.Once the bidding stopped, you were then in a contractual obligation with the vendor to pay your deposit and complete on the purchase.Any deviation from the contractual position is a matter between you and the vendor, though in this case, we have been able to help with that dialogue and the vendor did allow for a very lengthy extension to the period for completion.We are sorry that this hasn’t worked out for you as you had hoped it would.Kind regards,The EM Team
★★★★★ 5/5
GoogleA massive thank you to all the staff at Withington and levenshulme for all there help selling my house a special thank you to Danielle from Withington for all her help and I would definitely recommend xx
Julie · 14 April 2019
Agent replied · 6 July 2023
Hi Julie, thanks a lot for your kind words. We are delighted you had a positive journey with our Levenshulme and Withington team. If you need any more help with any property services in the future, please don't hesitate to contact us. Thanks!
★★★★★ 1/5
GoogleI previously posted 5* review for this agency as felt they were friendly and professional only to find out few weeks later that they tried to sell me property that risks collapsing, has leaking roof, and loads of issues with lease which prohibits from renting in the future. I wasted hours of my precious time and £300 on survey fees. They knew about the state of property and lied to me that someone pulled out because they failed to provide proof of funding when in reality their solicitor advised them not to buy it as its a disaster! I understand that there are estate agents tactics to sell and there is a big competition on a market but this is ABSOLUTELY SHOCKING...
Kasia · 14 April 2020
Agent replied · 6 July 2023
Hi Kas, thank you for taking the time to reach out to us and we're sorry to hear your experience hasn't been as expected.
We pride ourselves on offering exceptional customer service, so i'd really like to look into what went wrong here.
Please could you send a direct message to marketing@edwardmellor.co.uk with your contact details and the address of the property you were going to purchase so I can look into this for you?
Many thanks,
The Edward Mellor Marketing Team
★★★★★ 5/5
GoogleThank you James for being so sweet and making my viewings (and everything surrounding) so much easier. I couldn't recommend him (and Mellor!) enough. Thank you so much!
Dionn · 14 April 2021
Agent replied · 6 July 2023
Thank you for taking the time to leave us a lovely review, Dionn. We're thrilled to hear you're pleased with the service provided by James - we'll be sure to pass your feedback onto him.
Thank you for choosing Edward Mellor and if there's anything we can help you with in the future please do let us know. Best wishes, The EM Team
★★★★★ 5/5
GoogleI am dealing with Iain Prideaux from Edward Mellor estate agents, with regard to selling my property.
I just want to say I am very happy with the service I have received so far. I find Iain to be extremely helpful and knowledgeable in his role. I feel like he goes that extra mile to oversee the sales progression and provides excellent communication between myself and potential buyers.
Thankyou very much Iain
Regards
Ed
Ed · 4 May 2021
Agent replied · 6 July 2023
Thank you for your kind words, Ed! We're so pleased to hear that you're happy with the service provided by Iain from our Withington team - we'll be sure to pass your feedback onto him.
Thank you for choosing us to sell your house - we look forward to helping you move forward with the rest of your property journey. All the best, The EM Team
★★★★★ 5/5
GoogleMany thanks to James Stonehewer at Edward Mellor for your prompt and professional service, very much appreciated.
Michael · 6 July 2021
Agent replied · 6 July 2023
Thank you for taking the time to leave us a lovely five-star review, Michael! We're so pleased to hear that you're happy with the service provided by James from our Withington branch - we'll be sure to pass your feedback onto him. All the best! The EM Team
★★★★★ 5/5
GoogleWe had great service from Edward Mellor. Conor R was our contact and he was great - super responsive, friendly and definitely made the whole start to the process very easy for us. Thanks Conor!
Anna · 30 March 2023
★★★★★ 5/5
GoogleMany thanks to James Stonehewer at Edward Mellor for your prompt and professional service, very much appreciated.
Michael · 30 March 2021
Agent replied · 3 May 2025
Thank you for taking the time to leave us a lovely five-star review, Michael! We're so pleased to hear that you're happy with the service provided by James from our Withington branch - we'll be sure to pass your feedback onto him. All the best! The EM Team
★★★★★ 5/5
GoogleMany thanks James, for all your help with selling Nana Bee's house. Excellent service 😊 …
Claire · 14 April 2021
Agent replied · 6 July 2023
Thank you for your kind words, Claire. It's great to hear you're pleased with the service provided by James and the rest of the team. We'll be sure to pass your feedback onto them.
Thank you for choosing Edward Mellor and if there's anything we can help you with in the future please do let us know. Best wishes, The EM Team
★★★★★ 5/5
GoogleProfessional advice and really helped with our property search, would recommend James in M14
Jordan · 14 April 2021
Agent replied · 6 July 2023
Thank you for your kind words, Jordan!
★★★★★ 5/5
GoogleThank you James. You made this such an enjoyable and memorable experience.
Sean · 14 April 2021
Agent replied · 6 July 2023
Thank you for taking the time to leave us a lovely review, Sean. We're thrilled to hear you're pleased with the service provided by James - we'll be sure to pass your feedback onto him.
Thank you for choosing Edward Mellor and if there's anything we can help you with in the future please do let us know. Best wishes, The EM Team
★★★★★ 5/5
GoogleGreat service and very professional. Many thanks to James
Joseph · 6 July 2021
Agent replied · 6 July 2023
Thanks for your kind words, Joseph!
★★★★★ 1/5
GoogleMade an appointment to view a property today earlier this week. Notice by chance on Zoopla that it is now sold. No effort made by agents to contact me to cancel booking (this is written less than 2hrs before the appointment) so I’ve had to call them. Excuses of “they haven’t had chance yet” but yet they’ve managed to update Zoopla. Unprofessional.
Richard · 14 April 2019
Agent replied · 6 July 2023
Hi Richard,
We’re really sorry to hear about the service you received. This is the exact opposite of what we pride ourselves on and have always provided excellent customer service throughout our 30-year history.
We value our customers and understand how important it is to offer exceptional service, but in your case, we understand that we could have been better. Every piece of feedback you've provided will, and has, been used to help improve all of our services going forward.
Best regards, Edward Mellor Estate Agents.
★★★★★ 5/5
FacebookKnowing MRS CHARLOTTE WAYNE has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too.she is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawals of 13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try her and see the blessing.contact her todayemail charlottewayne303@gmail.comWhatsApp: +39 351 093 7250
Anuoluwapo · 14 April 2022
★★★★★ 5/5
GoogleLove the team at Edward Mellor, let and managed property for me and then managed to sell it . Very professional and the staff really care. Nothing is too much trouble and the customer is always right. Used other local agents for letting and even though they were a large player the service was was off mark P****P
J**** !
Andrew · 14 April 2018
Agent replied · 6 July 2023
Hi Andrew. Thank you for your kind words and for choosing Edward Mellor to let, manage and sell your property. Your feedback has been passed on to the Withington team and if there is anything we can help you with in the future please do let us know. Thanks!
★★★★★ 5/5
GoogleWent for a property search the other day and Conor was great help! Would recommend this company to anyone!
Connor · 30 March 2023
★★★★★ 1/5
GoogleOne of the worst ever estate agents i have dealt with. Poor communications and extremely power in doing their job. Failed to vet the buyer's mortgage status properly and informed me everything was in place when nothing was actually done. AVOID AT ALL COSTS!
KALESH · 14 April 2021
Agent replied · 21 June 2024
Hi Kalesh,
Thanks for reaching out to us, we're really sorry to hear that your experience with us hasn't been as expected.
We pride ourselves in offering exceptional customer service, so I would really like to look into what went wrong here.
I've found your details on our database and have passed your feedback to our Group Performance Manager who is going to investigate this for now for you.
Our GPM will be in touch once she has looked into this for you.
Many thanks,
The EM Team
★★★★★ 1/5
GoogleVERY UNPROFESSIONAL
I have dealt myself with Hannah Rowland, Phil and Steve Hoyne which I found all to be unprofessional and very unhelpful and they never gave me the correct answers. Very poor customer service. The only one in the company that I found helpful was Kim Young who was very professional and very helpful.
The funny thing about this company was they all give you there personal business card but when you try to call them they never answer and it always goes to voicemail. Personally I wouldn't reccomend this company to anyone and I wouldn't want to deal with them again
Amirah · 14 April 2019
★★★★★ 5/5
GoogleSold and purchased with Edward Mellor, we worked with Jo and Jonny excellent service, very professional.
Lee · 14 April 2022
Agent replied · 6 July 2023
Hi Lee, thank you for taking a moment to leave us your kind words. We're delighted to hear of your experience with us, particularly with Jo and Jonny; we'll be sure to let them know!
All the best and kind regards,
The Edward Mellor Team.
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