Jones & Chapman Prenton reviews in Wirral

★★★★★ 5/5

Trustpilot

I had an excellent tenant find service…

I had an excellent tenant find service from Jones and Chapman , they throughly screened the tenants and were very professional from the photography stage to arranging for me to meet the prospective tenants . A social thanks to Libby Holleron and Vicky ⭐️⭐️⭐️⭐️⭐️

Nancy · 21 September 2023

★★★★★ 5/5

Google

Megan has been fantastic from start to finish with our mortgage application. We've had a tricky start when buyers pulled out of our sale, and subsequently when the seller decided to take his house off the market, and Megan helped us throughout both with the mortgage itself and helping us find our dream home. Best mortgage broker I've instructed so far, phenomenal service. Highly recommended.

Ruth · 24 October 2020

★★★★★ 5/5

Google

One of the staff Bobbi-jo helped us with the process of moving house. She is lovely and very understanding. I was over due at the time with my little girl and went in to be induced the week we where ment to be moving house. She was understanding and found ways to help me while I wasnt able to get up to the branch. Thanks Bobbi x

Danielle · 25 October 2019

★★★★★ 1/5

Trustpilot

I enquired about a property for sale…

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware

Duncan · 26 March 2024

★★★★★ 1/5

Google

Not very helpful. Decided to go ahead with our application which was a weight off our shoulders & felt hopeful, to be told the next morning landlord has changed his mind & going with another applicant. Now have to wait up to a week for our holding deposit refund. Back to square one for us.

Stacey · 24 October 2023

★★★★★ 5/5

Google

Purchased a property recently, and to be honest I don't think it would have happened if it wasn't for Jake and his tenacity, for getting an agreement on a price. The vendor lives in Australia and communication was difficult. Jake is an asset to the business. There's nothing he could have done any better. Look forward to dealing with him in the future.

Gemma · 24 October 2020

★★★★★ 5/5

Google

Had some viewings with Jake. What a guy. Easygoing, friendly, informative, knew the area, had ideas about the properties and not pushy. Absolute credit to the estate agent. As an ex estate agent myself I respected and welcomed his approach Top marks.

David · 25 June 2024

★★★★★ 5/5

Google

Went in to see NICK to get a remortgage for the first time didn't no what to expect and he was brilliant walked me through it step by step made me feel at ease I would definitely recommend nick as a mortgage broker

Stacie · 26 May 2024

★★★★★ 5/5

Google

Nick the mortgage guy has been amazing. I had some challenges with another mortgage provider and Nick helped me. He is very professional yet down to earth. If you need a mortgage broker.....he's your man! Thanks 😊 …

Frances · 25 July 2024

★★★★★ 5/5

Google

I know estate agents have a bad reputation and can often fib for a sale but after living in my current home for nearly 7 months, that I bought through them, I can say that all the advice on the streets and areas was 100% spot on. My agent was Dan, being a single Mum, moving to a more deprived area from which I was used to after divorce, I was very concerned and anxious about it all. He was so kind and helpful and really did try his best for me and my kids. He made the whole experience so much easier on me. The area is not perfect but it’s not forever, and it was definitely the best that I could afford. Would highly recommend him.

Rachael · 25 October 2018

★★★★★ 5/5

Google

Just bought our first house and all I can say was the service from our advisor, Antony, was exceptional. From start to finish he was a star. At the beginning he sorted us out a mortgage even though I doubted I could get one, then, even though I was happy with that, he tried again and got an even better one with a better rate. I wanted to get the sale done in 6 weeks so I've pestered the life out of him, got him to chase people and generally been a pain. And not once was he phased. He was quick with answers and advice and the whole thing went smoothly mainly down to him If you are thinking of using this Estate Agents, ask for Antony.

Lee · 25 October 2018

★★★★★ 1/5

Trustpilot

One star is too much for this agency

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

Samantha · 2 February 2025

★★★★★ 1/5

Google

Honestly, absolutely awful. Tried to up rent payments by £110 with 2 weeks notice and refused to acknowledge that this is illegal until the whole building complained and they finally gave the legal 1 months notice. No one ever answers the phone and if they do they are very rude. Complained multiple times about the state of the apartment and was ignored every single time. Just absolutely awful and I can't express the relief I feel now that I am away from them. Trust the large amount of terrible reviews this branch has received.

Lindsay · 24 October 2023

★★★★★ 5/5

Google

Bobby- jo & Dave we’re extremely helpful through out the process of finding our home . They were always easy to contact & where happy to answer what ever questions I needed to know . We’re now settled in our house & we absolutely love it ! Thank you to you to you both from the bottom of our hearts for your professionalism and being so friendly & helpful ! Definitely recommend Jones & Chapman 🏠

Chrystal · 25 October 2018

★★★★★ 1/5

Trustpilot

We asked JCH to come out and value our…

We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.

Mr · 20 September 2023

★★★★★ 5/5

Google

Thanks to Amanda and the lettings team for finding me a tenant quickly and making the whole process stress free. Great service, would highly recommend!

S · 25 October 2018

★★★★★ 5/5

Google

Megan helped with our re-mortgage and was brilliant from start to finish! We experienced a few hiccups (as you do!) at the start of the process but Megan kept us calm and sorted every issue. Couldn't recommend her highly enough if you need some mortgage advice - she knows everything! Thanks Megan!!

Alexis · 24 October 2020

★★★★★ 5/5

Trustpilot

Review form the landlord

Review form the landlord Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant

Katsiaryna · 15 September 2023

★★★★★ 1/5

Trustpilot

Left multiple messages on Rightmove…

Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.

Duncan · 4 October 2025

★★★★★ 5/5

Google

Just completed on a purchase. Jones & Chapman (Prenton) were professional and polite throughout. There went over and above what I expected. I mainly dealt with Ed, he made sure if there was any problem it was ironed out immediately so everything went smoothly. They made buying this property a pleasure. Highly recommended

Milly · 25 October 2018

★★★★★ 5/5

Google

I received premium service, and Nicolas Cabo delivered an outstanding, helpful experience. I’m glad to recommend him to friends and family.

Joshua · 23 September 2024

★★★★★ 5/5

Google

Nick's been great helping us with a re-mortgage. Thanks for keeping us up to date on offers and working hard to keep up a good level of communication!

Thomas · 26 May 2024

★★★★★ 5/5

Google

The service provided by Jones and Chapman is the best. You feel confident dealing with serious and very kind people.

JOSE · 23 September 2024

★★★★★ 1/5

Google

I'm relocating to Merseyside for a new job. I booked a viewing for a flat (on Canning Street in Birkenhead) to let over the phone and thought everything would go as normal from there. Me and my partner drive for over an hour to the property and arrive at 12:15pm (the time we booked the viewing) and there wasn't any realtor there. We wait for around 10 minutes before calling the Jones & Chapman Prenton branch. Six calls, no answer. Finally we get through after trying to call the sales team rather than the lettings numbers. The woman on the phone abruptly tells me the realtor is on their way and will call me when they arrive. 15 more minutes go by and still no sign or contact. The realtor is now either 30 minutes late and hasn't bothered to contact us, or just isn't going to show. I call the sales team again (as lettings still won't answer) and somebody else tells me they will 'probably' just be running late (over half an hour by this point), I insisted she took my number and asked the realtor to call me ASAP to confirm where they are, which she agrees to do. Yet again, 15 minutes go by and still no sign or contact from either the branch or the realtor. Me and my partner decided to just leave by this point. 45 minutes after we had booked for a viewing. Three hour round trip for nothing. I wouldn't mind if they just said the person wasn't going to show and apologised, or explained that there had been some mistake, but they just kept fobbing us off, and quite rudely as they did it! Currently writing this review at a family member's who live nearby, it has been 90 minutes since our viewing was booked for and they've still not bothered to get in touch! Not normally one for writing reviews, but had to share this poor experience with this company. Would not recommend to anyone at all.

Jake · 24 October 2022