Simple Life Wingerworth reviews

★★★★★ 1/5

Trustpilot

Moved into our property 2 weeks ago

Moved into our property 2 weeks ago. We are already facing issues with the house, first being a leak in the bathroom which has come through to the living room and has stained the ceiling. Obviously a huge health and safety risk with a leak and water dripping. I reported this on the portal ( class it as urgent ) a week later I’ve only just received confirmation it’s being processed, I now have to wait an extra 3 days for someone to come and have a look at it. For 10 days now we’ve not been able to use the bath or shower ( absolutely shocking ). Also to add I made it clear they had to have tenant presence ( myself ) to gain access into the property, the email I received says no tenants access required - everything seems extremely slack and quite worrying. Our living room internal door doesn’t close properly, we have a dog at our house which means it’s dangerous due to not being able to close the living room door when we receive deliveries etc, also reported this 10 days ago and now having to wait 5 weeks for this to be sorted. Basic things like this should be checked before a tenant moves in. When we moved into we received our inventory which was incorrect, stating the house had certain items eg bulbs which it hasn’t! Also states kitchen was up to a professional standard of cleaning, it wasn’t - loose carpet fittings from when they replaced the bedroom upstairs was all over the kitchen floor when we got our keys, bath had stains all over. Extremely disappointed that from the get go we’ve not had a positive / reassuring experience. We’ve rented plenty of properties before and have never had to wait this long for an emergency repair.

Abi · 3 September 2026

★★★★★ 1/5

Trustpilot

Be careful with your deposit

Be careful with your deposit! I have not had a good experience with Simple life and getting back my deposit. I have sent several emails to the maintenance team who does not respond to emails or take calls. I left the simple life home on August 20th and still have no confirmation on my deposit return. I got sent an email telling me that a list of items needed to be done and I was getting deducted for wear and tear that should be done after a tenancy by the landlord...be very careful!

Melanie · 1 September 2026

★★★★★ 5/5

Trustpilot

From start to finish communication with…

From start to finish communication with Rachel was fantastic.There was a few things needing doing such as the garden and a few other things. Fast and efficient on moving making the process easy. Very helpful. Rachel was always keeping in touch with us every step of the way.

Louise · 12 May 2026

★★★★★ 1/5

Trustpilot

When you first apply for a Simple Life…

When you first apply for a Simple Life Propeety they come across as efficient and professional. Don’t be fooled. The houses are made from the cheapest possible products by, it seems, the cheapest possible builders, the finish is poor at best. Anything wrong? Then if you are very lucky a repair may be carried out within 6 months. Demanding emails declaring that they will let themselves into your home to carry out gas checks. Yearly increases on your rent (usually 10%+) You need anything? Help? Maintenance ? Nuisance on your estate? Won’t happen zero interest unless rents are not paid. Please take my advice and look at anyone and everyone else before this company - they are preying on people needing houses and fleecing you for a home

Peter · 26 August 2026

★★★★★ 1/5

Trustpilot

Awful, incompetent and unprofessional team

The Barking branch of this company is completely awful, unprofessional and incredibly incompetent. First, a horrendous pre-move experience where our previous agreed apartment was taken away due to ‘maintenance works’ which never got proven, just two weeks before our agreed move in date. And we were only given an option to move in to another apartment which was more expensive than the already agreed apartment, the company didn’t even offer any act of goodwill or provide any support to us. We were just told move in to the new and more expensive apartment or find somewhere else to live on your own. After that, on the day we were meant to pick up the keys, after agreeing to meet at the apartment the office representative did not show up and made us go all the way to the office to pick up the keys. Upon arriving, the representative wasn’t at the office either and had made no arrangements for us to pick up the keys from colleagues, no one at the office knew anything about the whole agreement which further shows the level of incompetence. After finally getting the keys hours later, the apartment was in a mess, it looked like no one had been there since the previous tenant left. The place was dirty, wardrobes broken, and completely not in a state ready for move in. The level of incompetence, unprofessionalism and lack of ethical standards displayed by this company has been astounding. I would seriously caution anyone hoping to use their services. Update: a few weeks have passed since moving in. I am still waiting for a response regarding a broken washing machine and chest of drawers. I’ve chased multiple times, with no response and I’m having to pay for a laundromat when i have a washing machine. Despite their promises of urgently resolving the issues, here we are weeks later, still with pending issues.

JO · 25 August 2026

★★★★★ 1/5

Trustpilot

Scam artists. Avoid at all costs!!!

Absolute rip off merchants!! I’ve lived in my apartment for 4 years and they have increased my rent by at least £100 each year which apparently is ‘non negotiable’. I won a tribunal case last year meaning my rent didn’t increase because it was absolutely ridiculous, and now this year they want to increase my rent by £110 per month. I’d dodge this scam artist company like the plague and find a more ethical landlord. Also, if you do get a rent increase, go to the rent tribunal service. I was told by the judge managing my case that Simple life homes are renowned for unreasonable rent increases. Fight your corner people!

Review · 24 August 2026

★★★★★ 5/5

Trustpilot

Five stars all round!

Currently half way through the process, and so far its been straightforward and stress-free to date. ​Amber R was super helpful, polite, knowledable and incredibly efficient with every question and request we had. She kept communication clear, responded quickly, and ensured everything moved forward without any delays or confusion. Having someone that professional and genuinely attentive makes a massive difference when sorting out a tenancy. So far I can't recommend Simple Life enough, especially with team members like Amber making the whole process so easy. Five stars all around!

Laura · 24 August 2026

★★★★★ 5/5

Trustpilot

Paulina has been incredibly friendly

Paulina has been incredibly friendly, helpful, and professional throughout the process. Her communication has been excellent, always keeping me updated and answering any questions quickly. She also provided really useful advice which made everything much easier and less stressful. Thank you again for all your help!

Andrew · 14 May 2026

★★★★★ 5/5

Trustpilot

Plot 23

Dealing with simple life homes has been a pleasure they have made everything easy, straight forward and the moving process run very smoothly, Rachel the property manager has been amazing nothing too much trouble, everything I’ve asked for has been done, she’s very friendly and professional the site manager is great any jobs that needs doing he’s there and it’s done, I love the house 😍🏡 Thank you Rachel 💕

Emma · 15 October 2025

★★★★★ 5/5

Trustpilot

Thank you Amber!

Amber has been so helpful, I honestly can say I’ve never had such efficient service, she really listened and responded to my queries with professionalism. I wish all my interactions were with people like Amber! Thank you for making a stressful time an enjoyable experience!

KRoe · 16 May 2026

★★★★★ 5/5

Trustpilot

Care, cleanliness and simplicity

Pleasant interaction with staff from applying to moving in. Home was thoroughly cleaned, looked and smelled lovely. Everything on hand if I need anything. Thankyou to all 😀

Marilyn · 28 August 2026

★★★★★ 5/5

Trustpilot

Will Sims at simple life homes

Will Sims at simple life homes, admin, has been absolutely amazing today. As a previous tenant and in desperate need of a reference today for another property, He took time to understand my predicament in such an empathetic way and acted speedily to return the completed reference by the end of his working day. Will is a credit to the team and I will be forever grateful. Will you are an angel

Tessa · 26 May 2026

★★★★★ 5/5

Trustpilot

Charlotte was very helpful and made the…

Charlotte was very helpful and made the whole experience very easy for us. She talked us through the whole process and made sure our needs were met and was very personable as well as being easy to contact throughout.

Joe · 20 May 2026

★★★★★ 5/5

Trustpilot

All my contact throughout the process…

All my contact throughout the process of viewing, applying for, and renting a property through this agency was made very swift and easy thanks to Paulina Szczepaniak. She was incredibly kind and patient throughout the entire period, and always approachable and available for any questions or requests. Her support made the whole experience smooth and stress-free.

Mohamed · 12 December 2025

★★★★★ 5/5

Trustpilot

Can’t fault them

Can’t fault them. House is as described and presented. The one or two small issues found when first moving in (we were very first tenants so this was expected) were rectified quickly and successfully. They were very easy to contact through app or phone. Really enjoying our home!

KM · 22 January 2026

★★★★★ 5/5

Trustpilot

It’s been a great experience so far…

It’s been a great experience so far especially Paulina who has been very helpful and professional

Chimezie · 8 September 2026

★★★★★ 5/5

Trustpilot

The company is very straight forward…

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to request or ask off him, he’s always reassuring and honestly made any questions I had easy to communicate. I think James deserves a fat bonus 😛 thank you for your help James I called in daily for weeks and could always tell when James answered the phone and we always had a giggle. Wish you a successful future

AJ · 14 May 2026

★★★★★ 5/5

Trustpilot

Great customer service from Niamh!!!

Niamh was excellent to deal with throughout my application process. Her prompt replies were really helpful and professional. She was very clear with instructions as-well as answering any questions which I had.

Amad · 13 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from James

I highly recommend James. He has been exceptionally helpful in dealing with my letting problems and quickly solving some emergency issues. James is very reliable, kind, and always nice to deal with.

Shuen · 9 May 2026

★★★★★ 5/5

Trustpilot

Olivia has been very supportive…

Olivia has been very supportive throughout the process. Top notch customer service. Well done.

Uche · 9 September 2026

★★★★★ 1/5

Trustpilot

Terrible Experience

Terrible Experience, Avoid Simple Life Homes★☆☆☆☆ My experience with Simple Life Homes has been nothing short of appalling. They do not allow you to physically or virtually view the exact property you’re renting, nor do they provide pictures of the property in its actual state. Instead, they expect you to pay a non-refundable holding deposit (mine was over £250) and later pay your full deposit and rent without ever seeing the property. Their excuse? They claim their properties are either “new builds” or “in high demand,” so there’s no time to offer viewings. This is misleading, as the property I moved into is a poorly built 4, 6-year-old "new build," far from the pristine condition you’d expect. The issues were numerous and unacceptable: - The property was not handed over in a clean condition. - The floor is poor quality, covered in scuff marks, and has sticky patches that won’t disappear even after cleaning. - The skirting boards are severely chipped and look like they’ve been nibbled by a pet. - The mixer tap in the kitchen was loose. - The back garden light doesn’t work. - The garden is a muddy mess with patchy grass, completely neglected and unusable. - The thermostat and heating system didn’t come with instructions, nor did the inspector provide any induction on how to use it. - Rusty towel rails and metal fittings. - Rusty heaters. - Rusty bathroom mirrors. - A broken fridge tray, which should have been addressed before I moved in. For the rent they charge, this is completely unacceptable. The property was not redecorated before my move-in and had scuffed walls, poorly aligned cabinet doors, and a garden door with a visible gap due to its poor fitting. The light fittings are crooked, and no effort was made to address basic wear and tear. They carried out the inventory inspection on my move-in day, suggesting they didn’t inspect the property after the previous tenant moved out. The move-in process was chaotic, with the key collection time changed arbitrarily. The inspector who handed over the property was clueless about the security alarm, internet hub, and appliance manuals, leaving me in the dark about essential features. Since moving in, I’ve had to raise multiple tickets to fix issues that should have been addressed before I arrived. Even if the property had been a brand-new build, their subpar construction and lack of attention to detail would still result in numerous defects. Renting with Simple Life Homes feels like gambling with your money. Their claims of “new builds” or “high demand” are an excuse to avoid transparency, and their disregard for tenant experience is shocking. For the price they charge, it is absolutely not worth it. I strongly advise against renting from them.

Ps · 16 December 2024

★★★★★ 1/5

Trustpilot

Non stop problems and no resolutions

I moved in on the 7th November but have had nothing but issues. My move in date was pushed back and I was told it was because the property “stunk of cat urine”. When I eventually moved in there was an abundance of problems that are still not resolved 5 weeks later. The house was apparently deep cleaned but rust is all over the radiators and any metal throughout the house. There was cat fur all over the windows and windowsills. The sliding door wardrobes are so rusty and dirty in the groves where the doors slide it’s horrible.My oven was filthy it was revolting. It had no oven shelves. When I switched it on it cut the entire electrics out for the whole house. It took 5 weeks for them to replace it and give me a working oven.My garden is so overgrown it cannot be managed with a lawn mower. It is riddled with cat faeces and litter. The patio is mouldy, stained and dirty. The same for the back doors. They are also filthy. They haven’t sent anyone to sort the garden since I complained 5 weeks ago.The fridge falls out of the unit as it is smashed. A contractor came to see it, temporarily fixed it (which only lasted 24 hours) and said he’d be back but never returned.The washing machine had to be deep cleaned as it still smelt of cat urine. Same for the sinks.I have no door for my downstairs w/c which is hugely inconvenient. Two contractors have come out, the first had the wrong size door and the second had the wrong colour door. Nothing has been sorted since their last visit 2 weeks ago.The shower was broken when I moved in but luckily was fixed in 3 weeks. Lol.It took them 4 weeks to fit the new blinds as the old ones were stained, smelt bad and didn’t work.The freezer drawer is mixing and the shelf inside is smashed. But compared to the rest of the issues this was the least of my problems.When trying to get answers and resolutions I have been given one response from Leah Gilford telling me it would all be resolved in a timely fashion but since her email she has ignored me and won’t reply when I tell her nothing has been resolved since her email 3 weeks ago.I can’t believe how awful simple life homes have been. Avoid.

N.O · 12 December 2024

★★★★★ 1/5

Trustpilot

Regret moving in from the first week here.

From even before moving in there was nothing but trouble. Wish I'd have taken it as a warning and not moved in at all.I had to jump through all sorts of hoops to get the house, DBS checks, credit checks, must earn minimum of 30× the rent plus a guarantor, dogs must have proof of vaccines, references from employers, a lot of various rules in the tenancy agreement such as not to make noise on the estate keep the outside of the house presentable etc, although there was a lot, it made me comfortable knowing it would be a nice safe area to live.The move in date changed by two weeks as the house was not ready, but with no correspondence from the company at all to inform me of this. So as I am stood outside the house waiting on two separate days, I get impatient so I phone them and to be told there's a change of circumstances... Thanks for the update(!) Then when I finally got the keys two weeks later they tried to charge me the previous two weeks rent as well, as they stated their rent is 1st -1st. I argued this out and they eventually took the two weeks off.Once inside the property there was mess EVERYWHERE. If you've ever watched those skit videos of "landlord decorating specials" this is exactly that: paint over sockets, over switches splatter across the floods, gloss painted over fluff and debris. Then every sink in the house was covered in paint/gloss residue where brushes had been washed but not cleaned up afterwards.Then you get an inventory of things that are inside and outside, including any pre-existing damages. With this being a new build you would assume everything was top-notch. Wrong. Go through this like a fine comb as their report was incorrect. They had place of in "good bracket" it wasn't. You get the chance to add your own input, which I did. As an example, there was a lot of damaged areas where the builders have installed the integrated appliances and damaged the doors and floors, which were not in their report.You have an online app/portal to report repairs. This is no good either as the repairmen either don't turn up after making you stay in all day for them on numerous days. Or they state it is not something they would fix, such as wires and metal poles hanging outside the front door (not only as an eye sore but as a trip hazard). Another example being, they install media outlet sockets in multiple rooms however so not supply an aerial of any sort. Which isn't too bad, however they do not grant access to the loft. So what is the point of supplying the outlets for TV aerial if you are not allowed to install one?The rent being over double the usual rent amount in the north of England you would like to think that they would like to please their tenants, but they're in no hurry.Whilst on the subject of rent, it's quite unfair that because they can't get rid of their houses they have now lowered neighbouring houses rent amounts, including one month free.Also because it is a new build it brings it's own problems with that. Whilst the houses are still being built there is constant noise from dawn to dusk. There is also A LOT of mess, so much clay and dirt. My car is constantly a mess, literally the day after I wash it it looks like I haven't washed it for months. Council tax has not been decided yet so you pay an estimate and hope for the best. Delivery companies struggle find the house. As it is still like a building site, there are potholes EVERYWHERE, really bad deep ones too. Some of the workmen on site are also driving quite recklessly, one of them even spilt gravel whilst racing past me and cracked my VW badge on a band new car. So not happy at all.Overall I would not recommend and wish I never moved here. I'm depressed.

Roxanne · 2 December 2024

★★★★★ 5/5

Trustpilot

Megan was proactive in helping our move…

Megan was proactive in helping our move in smoothly. We had excellent service.

Mavis · 25 August 2026