Trusted Agent profile · Wingerworth
★★★★★
1,235 reviews across 1 platform
Holmewood, Wingerworth, S42 5NS
Simple Life's office in Wingerworth, at Holmewood, is rated 3.8 out of 5 across 1,235 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Simple Life hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wingerworth.
Every review we hold for the Wingerworth office, from every platform, shown as written. First names only.
5/5
TrustpilotJUNIOR
I have worked with simple life for years and i can honestly say Junior is one of the best staff members i have came across. So efficient and friendly that he makes my job easier so that is good in my book :)Dan (APM)
That's great to hear! Thank you Daniel!
5/5
TrustpilotGreat experience
Great experience so far! I am living with Simple life for newly 2 years and I cannot complain. I have dealt with James and Jade who are absolutely amazing. Both of them are always happy to help and get any issues resolved. Great customer service skills and very nice people. Would recommend to everyone.
Thank you for you wonderful review Ewelina! We will pass your thanks on to James and Jade!
5/5
TrustpilotHuge gratitude to Abdul Tahir
Huge gratitude to Abdul Tahir. We weren’t familiar with the process as it is quite new to us but we found an apartment we loved and he explained everything thoroughly. We just reserved the property this afternoon thanks to Tahir’s help. Service has been impeccable from the second we got into contact him him! 5 Stars always!
What wonderful feedback! Thank you! We will make sure Abdul sees a copy of your review.
1/5
TrustpilotNo response to issues and service is terrible
Well what can I say!!! Rent increases they are very quick to get in touch. When your garden is flooding and can’t be accessed they don’t want to know we get told it’s being investigated and get the same email week after week!! Then when I respond they then cut all contact. The service is an absolute joke!! They never call back and that’s when they actually bother to answer the phone. They simply don’t care after over 7 months still no resolution and the service is diabolical
Hi Gavin,Thank you for responding to our find reviewer request.We’re very sorry for the delay in repairs to your garden. We have looked in to the maintenance log for this and we can see that this is sat waiting for a response from the developer. Upon inspection of the garden, we’re not happy that the housebuilder has adhered to the requirements appropriately to begin with, so we’re having to escalate this with them which is why we have experienced some delays in getting this resolved. We’re really sorry for any inconvenience caused and for the lack of communication and updates from ourselves. A member of the team will be calling you today to run through next steps and to apologise on behalf of Simple Life.
3/5
TrustpilotRepairs take ages
Update- issues still outstanding- no surprise. The most we get is an appointment confirmation from a contractor that is a no show and zero communication regarding this from Simple life until I nag them for a response. It’s been 10 weeks since I reported a roof tile that broke off during a storm in Dec. This tile fell and landed on our car bonnet and we had to pay to fix the dent so we have been avoiding parking completely on our drive until the roof is inspected and fixed. Our garden fencing is also leaning since the posts were not concreted in. Neither of these issues have been fixed nor have I been given any useful updates on progress. I emailed the head of maintenance and I was told these issues would be expedited but I followed up and got no response and I see absolutely no progress on fixflo. Our rent goes up by £70 next month but we receive this kind of service for an issue that causes damage to our personal property. Unacceptable. And before simple life comment that the increase is in line with the current market rate, we understand and are fine with the increase but when we pay £915 pm currently and £985 from next month we expect repairs, as the landlords responsibility, to be done within a reasonable timeframe which is not 10 weeks. Customer service of Simple Life has always been poor and we have rented from them since 2021.
Hi Sydney,Thank you for raising your complaint with us.We’re sorry that things are taking longer than anticipated to fix. We have looked at the notes logged against these items and can see that we have been struggling to get a contractor for the chipped tile. We are now waiting for a contractor to supply a quote so as soon as we have this, we should be ready to arrange a date with you. A quote has been received and approved for the fence panel fix and we have asked the team to ensure you get an update imminently. We’re sorry for any inconvenience this has caused. We can assure you that the team has been chasing these jobs through in the background.
5/5
TrustpilotUltimate Review
Jack was very nice and helpful each time i spoked to him, so far the whole process has been easy and i know i can email for help or with any worries !
Thank you for your wonderful star rating Piotr!
1/5
TrustpilotThere has serious water leak problem…
There has serious water leak problem that making the bedroom is unable to live and damaged my bed and other personal goods in the property at Walkden Manchester. This was just occurred after I moved in the rental property provided by simple life home in 1 week, obviously it is a pre existing condition and the company is hiding the issue and no related information provided in the inventory report. After the issue occurred, their maintenance team refused to arrange for another property to move and just asking me to stay away from the bed to avoid the waterfall comes from the roof. Obviously I don’t have extra space to move the bed and the water leak will keep damaging my belongings. Their CS takes no action on that except asking me to stay away from my own bedroom.
Hello,Thank you for providing identifiable information via our find reviewer request, allowing us to be able to identify you. We are aware of the leak at your property. This was reported on Tuesday with a plumber attending the same day. The following day a roofer attended to fix the issue. We can see the team was in continual contact with you to get this resolved asap and to give you updates throughout the process. We’re pleased to see that as far as we are aware, the issue has been resolved and we are waiting for you to confirm you have experienced no further leaking. As soon as the area has dried the remedial works will take place.We can confirm that as the leak was isolated to one room, and as you have confirmed you have a spare bedroom in the property, the property was habitable during the 48 hours that this issue occurred. We're sorry for any inconvenience this has caused you, but hopefully you can appreciate that this issue was unforeseen and the team reacted extremely quickly to get things resolved for you. Please note, that we make it very clear in our communications that whilst we insure the building, residents are required to insure their contents. Should any damage have been caused to any belongings, you should contact your contents insurance company.
5/5
TrustpilotJack was fantastic throughout the…
Jack was fantastic throughout the process. During what is always a stressful time moving, Jack was always quick to reply and happy to help. Had a great experience 👍🏻
Thank you for your wonderful review Bradley! We will make sure Jack gets a copy of your lovely feedback!
1/5
TrustpilotThis is my 2 second rented property…
This is my 2 second rented property with Simple Life, the first year was fantastic. The apartment was faultless when moving in, all issues picked up and resolved quickly and the asset manager was great but ended up moving out after a year to a house for more space The 2nd was a month or so ago Bolton beehive mill. I placed a holding fee down on a house but getting through to Simple Life over the phone was a nightmare, constant chasing over phone and emailing just to arrange a viewing after which became apparent that lots of work needed doing, I was eventually assured everything would be sorted for moving in after chasing and chasing when my contact there would not update me or call me back. They did not seem flexible at all either, asked if I could push the move in date by 1 day and said it not possible. It just seemed like they are only concerned about making as much money as possible When moving in, the house was filthy with cobwebs, dirt all over walls, needed a full repaint, heating issues, been in nearly a month and had to raise around 14 issues through their portal which I need to constantly chase. They were apologetic and raised most of the issues which some I had to do myself as like anyone else you wouldn’t want contractors constantly coming in and out when settling into a new home or waiting weeks. I am currently having to chase remaining jobs constantly, its been a month and I can’t even put up some curtains to stop people seeing in from the exposed living room at the back. Overall very disappointing experience, I would have liked to think the house would have been properly checked over prior to moving in or at least a week in most issues would have been resolved but it seems unless I actively chase not much is happening, doesn’t seem to be any urgency to get things sorted
Hi James, Firstly, we want to express our gratitude for your initial positive experience with us. It's disheartening to hear that your second encounter did not meet the standards we aim to uphold. We understand your disappointment regarding the communication challenges you faced in arranging a viewing and the subsequent issues encountered upon moving in.We acknowledge the shortcomings in the initial condition of the property and the delays in addressing the reported issues. Regarding the ongoing maintenance concerns, we apologise for the inconvenience caused by the delay in resolving these matters, although still within expected timeframe , we appreciate the need to get these resolved as soon as possible. We are aware that an appointment has been arranged for Monday.Thank you for bringing these matters to our attention. We value your feedback and the opportunity to address your concerns.
5/5
TrustpilotGreat so far!!
Finally moved into our new simple life home. The service we received from our agent Tahir was top draw from start to finish. Could not be more pleased with how easy he made the whole process for us with our move in. Will highly recommend to others. Thank you Tahir and Simple life!
We're delighted to hear it! Thank you so much for sharing David!
2/5
TrustpilotNo communication at all!!
The lack of communication of this company is an absolute madness you can call them 50 times and they won’t answer you can email them and they won’t reply I’ve made 3 enquiries already about an apartment and it’s got to a point that I had to come here and write a review see if they are actually going to reply and I am still waiting for someone to contact me
Hi Frendy,Thank you for getting in touch. Following your review, we have searched all our lettings inboxes and cannot find any email from the email you have stipulated. Please could you drop us an email to slmarketing@simplelifehomes.com to confirm which development you are enquiring about, and the email and phone number you are using so that we can investigate this.
1/5
TrustpilotBeen renting at fairways Salford now…
Been renting at fairways Salford now for over a year. The garden well SHOCKING.
Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to raise your concerns. We understand how important it is for your outdoor space to be safe and usable. Garden works are seasonal and can sometimes require follow-up visits, particularly on new-build properties where landscaping is still settling. That said, we recognise your concerns regarding the condition of the garden and the impact this has had. We are aware that our team has been in regular contact with you, and that a Simple Life representative attended your home alongside the housebuilder’s developer, who acknowledged there was a defect issue falling under the developer’s responsibility. Some remedial works have already been carried out; however, we understand from your feedback that you feel these have not gone far enough to fully resolve the issue. We have requested additional information so we can carry out a full review and ensure the matter is properly addressed. If you are able to provide any further photos or details of the current condition, this will help us progress your case more effectively.
1/5
TrustpilotEmpty Promises and Disappointing…
Empty Promises and Disappointing Resolutions! I recently moved in with my partner to a new 3 bed home and I'm really disappointed in the moving in process so far. Firstly we were given the the opportunity to view the house about 1.5 weeks before moving in all was as expected apart from the carpet on the stairs, landing and 1st floor bedrooms this was frayed and ripped in numerous places. As well as this the back door glass had been badly damaged by scratches on the outside of the window all signs of the previous tenant having maybe a cat or dog living at the property. I put these issue forward to the agent we where conversing with about the property and she said it had been forwarded onto her colleagues to be investigated. I pushed for some answers a couple days later and asked if she could confirm that anything was going to be done and by what date it would be completed as the carpet covers a large area of the house we wanted to be sure it was being taken care of before we moved in. She confirmed this was being taken care of and the works would be done before the move in date. Not sure why she would even say this as even I knew getting any kind of work to be completed like that in 1 week would be hard but she said it so I trusted.We had to travel over 2hr round trip to collect our keys which was inconvenient but we were excited so at first hadn't bothered us so much we then heard from 3 of our neighbours that we meet pretty quickly that they were too annoyed by the journey but it was softened by a nice welcome pack of a few small gifts, we had not received anything of the sort.We start to move our things into the property lo and behold nothing has changed about the frayed and ripped carpet and nothing has been done about the back door. I reported both issues and my partner received a text within only a few days that someone was coming to the property to have a look mid day of a week day and we were asked to leave a key. We felt nervous doing so but we did and the workman updated my partner when he left to say work had been done and the key was posted, well the key given was definitely posted but an additional key for the back door was left in the back door so they already had a key? very unnerving! The work done was a few nails in the stairs to hold down carpet that wasn't even lifting the issue is that the corners have been chewed and frayed and the carpet is pilled and bobbling so the works done have made 0 impact to the issue in hand. The issue has been closed on my simple life account and I can't even comment on what's been done am I meant to report the issue again? Currently waiting for a response for the back door but so far Very Very disappointed in the help received, lack of communication and false promises.
Hi Alexandra,Thank you for responding to our find reviewer request, allowing us to identify your records.We can see that as you stated, the fraying carpet was highlighted during the viewing and this was subsequently raised on our maintenance reporting tool as a new task. Unfortunately, there appears to be a miscommunication here, as far as our records imply that we said it would be picked up and reviewed, which is underway currently. We can’t see any communications indicating this would be completed before move, We can only apologise for any miscommunications provided by our viewing agent, and we apologise for any confusion caused here. We can see that you raised this again on the maintenance reporting portal when you moved in and this additional ticket was closed to prevent duplication of the ticket already open. This was explained and you had replied ‘Okay thank you 😊’. Additionally, we can see the scratches to the back door were rejected initially because the photos did not show the extent of the damage, however since new photos have been supplied we are awaiting a quote for the replacement of one glass panel.Where we can, we will always do in-person move ins, however sometimes this is not possible, and therefore on occasion to best fit with customer move in dates, allowing for collection is the better option to prevent any delays in move in dates. We’re sorry for any inconvenience this has caused. You should have received your welcome box, this has been flagged to the team and they will be getting on out to you right away.
5/5
TrustpilotNew team are great!
Had a lot of issues at the start with the old management team. As expected a lot of ‘snagging’ as a new house. Luke Goodwin and his team however have been amazing since taking over management. Always just a phone call away, and helps with any issues or questions we may have. Now 100% up to date with repairs!
Hi Samantha, thank you for your review! We're really pleased that you have seen a huge improvement in our customer service. We will make sure Luke is aware of your lovely compliment!
5/5
TrustpilotNew team are great!
Had a lot of issues at the start with the old management team. As expected a lot of ‘snagging’ as a new house. Luke Goodwin and his team however have been amazing since taking over management. Always just a phone call away, and helps with any issues or questions we may have. Now 100% up to date with repairs!
Hi Samantha, thank you for your review! We're really pleased that you have seen a huge improvement in our customer service. We will make sure Luke is aware of your lovely compliment!
5/5
TrustpilotOlivia has been extremely helpful since…
Olivia has been extremely helpful since the day we moved in. If we’ve ever needed to report minor issues regarding the property we are renting, Olivia has made sure to sort it very smoothly and effectively, she is a real credit to SimpleLife
Thank you for your kind feedback!
1/5
TrustpilotDon't trust them
They try any tactic in the book to take money out of your deposit. Claimed money to clean the oven yet we had proof we had done just that. Made the deposit return process as long as possible, leaving everything until the last possible moment. Also refused to answer questions and ended up failing to even submit evidence to the dispute service, seemed to just want to waste our time and hope we caved. Suffice to say they lost. Take plenty of pictures when you leave, don't trust them.
Hi Andy, We're sorry to hear that you are not happy with your end of tenancy deposit deductions. As you will be aware, we have completed a find reviewer request, however the information provided does not match that of any tenancy we have had on our database, so based on the information provided, it would appear you have not been part of a tenancy agreement with us. Please get in touch with us so that we can identify you and your records in order for us to help you further.
5/5
TrustpilotDear Jade,
Dear Jade,I hope this letter finds you well. I wanted to take a moment to express my deepest gratitude for all your help in finding and renting our dream home. We couldn't be happier with our new home, it's everything we've ever dreamed of and more. From its pristine condition to its wonderful amenities, we feel incredibly fortunate to have found such a perfect place to call home.We also wanted to inform you that we have already made the payment for the deposit and the rent, and we have signed the lease agreement. Your assistance in facilitating these transactions and guiding us through the paperwork was greatly appreciated.Thank you for going above and beyond to assist us every step of the way. Your expertise and guidance were invaluable, and we are truly grateful for all that you've done for us. We wish you continued success and happiness in all your endeavors.Once again, thank you for everything. kind regards,Marcos Pires
Thank you for your review Marcos! We will make sure that Jade receives a copy of your lovely feedback!
4/5
TrustpilotWilliam Gough provided truly…
William Gough provided truly outstanding service when assisting me with completing a lease agreement. He was extremely professional, knowledgeable, and efficient throughout the entire process. William quickly responded to all of my questions and concerns, ensuring I had a full understanding of the lease terms. His clear explanations made a normally tedious process straightforward and seamless. I am grateful for William's expertise and excellent client service. He is an asset to Simple Life Homes. Thank you, William!
Thank you for your review!
4/5
TrustpilotWilliam Gough provided truly…
William Gough provided truly outstanding service when assisting me with completing a lease agreement. He was extremely professional, knowledgeable, and efficient throughout the entire process. William quickly responded to all of my questions and concerns, ensuring I had a full understanding of the lease terms. His clear explanations made a normally tedious process straightforward and seamless. I am grateful for William's expertise and excellent client service. He is an asset to Simple Life Homes. Thank you, William!
Thank you for your review!
5/5
TrustpilotMoving into my property tomorrow and…
Moving into my property tomorrow and viewed it not to long ago absolutely amazing inside and out and thanks to Jack the agent who has provided the best support for getting a house.
Thank you for your review JD! We hope you have a wonderful move in day!
5/5
TrustpilotChristine was great!
Christine was great! She was able to advise myself and my partner on everything we needed to know. The whole process was quick, efficient and professional. Thanks.
Thank you for taking the time to leave a review - your feedback is really appreciated.
2/5
Trustpilotno parking given to a resident-they dont care
I have lived there since beginning of October and the flats themselves are lovely! But when moving i was given the impression there were car spaces available, when i moved in i questioned it and they said i was on their 'waiting list'. 5 months later no communication other than its not in contract and they cant help me. there are at least 40 unused spaces around my area but why cant they give them to their residence struggling?! I have received 3 parking tickets for parking in the area where i am supposed to be LIVING...
HelloThank you for your review and responding to our find reviewer request so that we can identify your development and tenancy.We can see that when applying for your property you were made aware that there were no Simple Life London parking spaces currently available, but you were happy to still proceed on that basis. We can confirm that you are still on the waitlist, and we can also see that the team did previously offer you a space that became available at another block, however you declined this space. Unfortunately, we have not had any other spaces become available for us to offer to you. Any spaces that you see available on the development are either rented by another resident or are not under the ownership of Simple Life London, so we would be unable to offer these to you. The wider site has parking restrictions in place and this is monitored by an external company (PCM), this is a site-wide instruction and not something that Simple Life London has the power over.We’re sorry for any inconvenience this may have caused, but hopefully you can appreciate that we have no spaces available and parking restrictions were highlighted before you applied for your property.
2/5
TrustpilotI stepped back
I have trying to move in to another house, I wanted to move to a new kinda of property, something I didn’t feel right about the process of paying for the holding deposit even before having a chance to view it, always they say we cannot view the property until 2 weeks from the date the property will be available, will be very risky to give notice to my current landlord and might also lose some of the holding deposit if something wrong in the viewing.With many bad reviews about getting back the whole deposit after people move out, I decided to step back.
Hi Mahmoud,Viewings are not specifically restricted to 2 weeks before a move in date, a viewing will be arranged at a property as soon as we are able to, however depending on the property you are looking to reserve, there may be factors which doesn’t allow us to gain access for viewings right away. For example, if a property is brand new and has been under construction, we may not have taken handover of it yet from the housebuilder so we are unable to take people around until we have the keys and the property is under our control due to construction health and safety reasons. Once the home is signed off and we have taken it from the housebuilder we can allow viewings. Alternatively, if a property is a re-let and there are existing residents living there who do not wish to accommodate viewings, then we are unable to carry them out. If a property is vacant but it is undergoing extensive works to get the property back up to scratch for the next tenancy, then a viewing won’t be available until the property is in a better condition.You do not have to reserve a property right away and you are more than welcome to wait for a viewing, we just have to make you aware that as there is high demand for our properties, many people do reserve off-plan or before viewing in order to secure it, and as it is first come, first served, if someone applies in the meantime, then you will unfortunately miss out on that particular home as you haven’t yet applied. However, if you put down a holding deposit and apply for a property and upon viewing the property, you are not happy with it, your holding deposit is fully refundable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
