Strutt & Parker Windsor reviews in Windsor and Maidenhead

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Trustpilot

Our sale was full of excitement

Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.

Graham · 13 July 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 1/5

Trustpilot

Had I Wanted a Project I Would Have Bought a Project

As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.

WENDY · 8 May 2017

★★★★★ 5/5

Google

We have recently sold our house with Strutt and Parker, Windsor. They were totally professional, always in contact, and a pleasure to deal with throughout the sale. As soon as we met them, we found that they had a good knowledge of the area and indeed our house. They was very enthusiastic and most importantly accompanied every prospective buyer, and it wasn’t long before the house was sold. We would have no hesitation in recommending them.

Teresa · 24 October 2019

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

S&P were instrumental in the purchase…

S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.

Stuart · 16 March 2021

★★★★★ 1/5

Trustpilot

S & P aren't listening !

I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !

Tony · 7 June 2023

★★★★★ 5/5

Trustpilot

We were really impressed with the team…

We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.

Lysa · 22 April 2021

★★★★★ 5/5

Trustpilot

Ed Church was great

Ed Church was great! Sold property quickly and without any drama. Very professional.

Aurora · 25 June 2022

★★★★★ 5/5

Google

The team know the Windsor market very well. Always friendly and helpful and very hard working. Both bought and sold through them and were very pleased.

Janice · 23 October 2022

★★★★★ 5/5

Trustpilot

Gina kept things moving

Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.

SHARAN · 1 April 2021

★★★★★ 5/5

Google

I would highly recommend Strutt and Parker Windsor. Jo and Rikki have provided incredible service - they were great at arranging viewings, took great care of the people who viewed our property and provided quick and informative feedback. Having now sold our property we are hunting for our next and they are equally professional and helpful on this side of the fence too!!PositiveResponsiveness, Quality, Professionalism

Tony · 23 October 2021

★★★★★ 1/5

Trustpilot

Wouldnt do any work with this firm in…

Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.

Oli · 26 April 2023

★★★★★ 5/5

Google

We’ve recently sold our house through S&P Windsor and are very happy with the service provided by Jo and Alex. It’s far from the easiest market in which to make a sale and I don’t think our house would have sold without the active nurturing they did of prospective buyers who were all well screened. We were also impressed with their proactive approach during the conveyancing process. Very happy to recommend them.

Ms · 24 October 2019

★★★★★ 5/5

Google

I have had a very professional service from Strutt and Parker Windsor Office. I have both sold and bought through them recently. Both Jo and Rikki have been nothing but professional. They were in communication constantly keeping me up to date. I have no hesitation whatsoever in recommending them highly. I would like to thank them both for an excellent service provided.PositiveResponsiveness, Quality, Professionalism

Elaine · 23 October 2021

★★★★★ 5/5

Trustpilot

Great experience all round

Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.

Customer · 13 March 2021

★★★★★ 5/5

Google

It’s the first time we’ve used Strutt and Parker, I don’t think they covered Windsor before; but it wasn’t the first time we had Jo working on our sale and purchase, we know her from previous transactions. She was excellent, acting as orchestrator, diplomat and shoulder to cry on through a complex and laborious set of transactions in a difficult market. We would unhesitatingly recommend her and Strutts.

JP · 23 October 2020

★★★★★ 5/5

Google

We chose S&P to sell our house because we felt we would get a more personal, helpful and responsive service and we were right! Rikki and Jo were easy to deal with, always available when needed and went out of their way to ensure the sale of our house went as smoothly as possible. We would really recommend going with S&P.PositiveResponsiveness, Professionalism, Value

Liz · 23 October 2021

★★★★★ 5/5

Trustpilot

A purchase from Strutt and Parker

We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.

Jessica · 5 March 2021

★★★★★ 5/5

Google

We have just bought a house through Jo and the team. Their service was superb, right from actually being keen to understand what kind of property we wanted (and therefore not wasting out time viewing properties we would never buy), to helping us through the buying process. This included staying calm when we had a bump with the seller's new property falling through. Would absolutely recommend the team in Windsor.

Frederique · 24 October 2019

★★★★★ 1/5

Trustpilot

Rude staff

I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire

Miss · 20 January 2023

★★★★★ 5/5

Trustpilot

I can confidently recommend Strutt…

I can confidently recommend Strutt Parker. They were very professional and efficient from first coming to discuss the possibility of putting my house on the market to completing the sale. I was in constant contact with the agents and they kept me fully informed about any information that they had. All of the staff were always very pleasant and helpful and queries were handled promptly. Pete Townsend

Pete · 22 September 2020