Trusted Agent profile · Windsor and Maidenhead

Knight Frank Ascot and Virginia Water Sales reviews in Windsor and Maidenhead

3.4

★★★★★

2,423 reviews across 1 platform

59 High Street, Ascot, SL5 7HP, Windsor and Maidenhead, SL5 7HP

Part of Knight Frank, see every office.

Knight Frank's office in Windsor and Maidenhead, at 59 High Street, is rated 3.4 out of 5 across 2,423 reviews on 1 platform. See how it compares with other estate agents in Windsor and Maidenhead.

Trustpilot logo

2,423

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

1/5

Trustpilot

They don't take down properties with an…

They don't take down properties with an offer on them, so you enquire only to find out the property is sold.

Ingela · 13 October 2020

Agent replied · 23 October 2024

Hi Ingela,Thanks for leaving us a review and we're really sorry to hear about your bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Fabulous portal

Fabulous portal. Easy to use and excellent updates. My first choice out of the main players, always.Thank you, Zoopla.

Rachel · 8 April 2021

Agent replied · 23 October 2024

Hi Rachel,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our updates. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

great for being made aware of new…

great for being made aware of new properties that you may want to view

James · 22 February 2022

Agent replied · 23 October 2024

Hi James,Many thanks for your 5 star review. We're glad to hear that the website works well for you, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Amazing experience

Very easy to search and find properties to rent.

Dr · 7 October 2022

Agent replied · 23 October 2024

Hi Dr Seju,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,

1/5

Trustpilot

None of the properties suggested are…

None of the properties suggested are according to my requirements. The parameters are not followed. 😔

Lubna · 28 October 2021

Agent replied · 23 October 2024

Hi Lubna,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

3/5

Trustpilot

it is reasonable but I can not give 5…

it is reasonable but I can not give 5 because I had reiterated few times for properties information.

Fahad · 16 June 2021

Agent replied · 23 October 2024

Hi Fahad, Many thanks for your 3 star review. We hope Zoopla becomes useful for you in all things property related going forward.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

1/5

Trustpilot

Didn't get ant feed back at qll I…

Didn't get ant feed back at qll I inquired about this house and got no response at all

Annie · 16 June 2021

Agent replied · 23 October 2024

Hi Annie,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

property hunt

Very useful site for finding property.No problem logging in and a comprehensive site for property anywhere

Val · 26 October 2021

Agent replied · 23 October 2024

Hi Val,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

It’s very good but the lack of reset…

It’s very good but the lack of reset your search option like right move is annoying

Maher · 24 October 2021

Agent replied · 23 October 2024

Hi Maher,Thanks for leaving us a 3 star review. We're really glad to hear you like our website.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

About Zoopla everything is ok.

About Zoopla everything is ok.The problem is the missing of answers from agents.

JOSE · 7 April 2022

Agent replied · 23 October 2024

Hi Jose,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Very user friendly and intuitive.

Very user friendly and intuitive.Looking forward to additional filters on number of bathrooms, sharehold/freehold and addition of school checker!

JDR · 22 March 2021

Agent replied · 23 October 2024

Hi, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website and find it user friendly. We hope we'll continue to help you with all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Property’s are still on the market when…

Property’s are still on the market when they already sold.Disappointing when you ring up the agent.

Nikki · 20 October 2021

Agent replied · 23 October 2024

Hi Nikki,Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

This website provides me with up to…

This website provides me with up to date property for sale around my area of preference..am so loving it

Sunshine · 17 March 2021

Agent replied · 23 October 2024

Hi Sunshine, Thanks for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Fast service and cheapest around

Fast service and am shopping with Zooplus now because they have the best prices around for Encore pet food

Zena · 13 March 2021

Agent replied · 23 October 2024

Hi Zena,Whoops! Looks like you've confused us with a pet store, Zooplus. Best of luck with your shopping. And whenever you're looking for your next home, make sure you visit us at Zoopla.co.uk!Many thanks,Zoopla Support

2/5

Trustpilot

Needs yo mention the exact distance as…

Needs yo mention the exact distance as in right move app which wil help to find the proper property

Vinod · 10 March 2021

Agent replied · 23 October 2024

Hi Vinod, Thank you so much for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.Should you require any further help from us, or want to discuss this matter in more details, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

I have not had any joy yet with looking…

I have not had any joy yet with looking for somewhere to live yet

Marie · 5 February 2022

Agent replied · 23 October 2024

Hi Marie,Thanks for taking the time to leave us a review.We're sorry to hear you still have not found your dream home, but hopefully the information below will help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

I have sent request in properties am…

I have sent request in properties am interested and I haven’t got an email bad This is very bad 😔

Nickishia · 8 December 2020

Agent replied · 23 October 2024

Hi Nickishia,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Yes very good ..we would be happy if we…

Yes very good ..we would be happy if we found a one bedroom apartment

Maria · 2 February 2022

Agent replied · 23 October 2024

Hi Maria,Thank you for your review. To help you find a home, you can tailor your search results easily when searching for properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where e.g. you may find a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Not to good

Not to good when looking and find something cant seem to get a viewing

Carmel · 2 February 2022

Agent replied · 23 October 2024

Hi Carmel,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Not had much luck with rental…

Not had much luck with rental properties allowing pets, but its early days. But pleased with the service so far

Maggie · 7 December 2020

Agent replied · 23 October 2024

Hi Maggie, Thank you for sharing your feedback with us and for leaving us a 4 star review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your loved ones!Many thanks,Zoopla Support

4/5

Trustpilot

Actually

Actually, I can’t find a suitable property for rental and I hope that we can find with suitable property later.

Leung · 4 December 2020

Agent replied · 23 October 2024

Hi Leung,Thank you for sharing your feedback with us and for leaving us a 4 star review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here are help centre articles showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

House hunting

Am want to move back to Scotland so nice to see houses to rent on your site many thanks x.

Elizabeth · 3 December 2020

Agent replied · 23 October 2024

Hi Elizabeth, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I was pleased with the app as it was…

I was pleased with the app as it was intuitive and I had mages to find a property.

Julian · 18 May 2021

Agent replied · 23 October 2024

Hi Julian,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our app! We hope we'll continue to help you with all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

We still didn't get any response from…

We still didn't get any response from the agent what we sent out more than 10 interesting property

Jojo · 8 May 2021

Agent replied · 23 October 2024

Hi Jojo.Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Knight Frank Ascot and Virginia Water Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent