Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotQuite efficient site
Quite efficient site. Most of the time I directly call to inquire because it's either takes too long to get a responce through email inquires or no response at all. And sometimes the email bounces back too. Also, alot of the properties I inquired were gone or not available anymore but that was not updated on the website. Pictures of properties were not updated too. For example you'll see online pictures of the property when it was last renovated and not in the condition that it's now in with current tenants. Which can be deceiving and disappointing.
Nour · 21 November 2020
Agent replied · 23 October 2024
Hi Nour, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available or do not think the listing pictures represent the property, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse hunting while on housing benefit…
House hunting while on housing benefit even though this website apparently allows housing benefit tentants it really doesn't and people discriminate against you. Apply for 3,000 something houses all saying that they except housing benefit tentants to be told by each landlord that wasted my time applying that they are sorry but they do not wan to accept housing benefit tentants. But yet zoopla are supposed to be the top website that doesnt allow landlords to discriminate but yet zoopla are the top website that promote discrimination!! Useless!!
Victoria · 15 November 2020
Agent replied · 23 October 2024
Hi Victoria,Many thanks for sharing your concerns with us. We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat service and very useful tool for home search.
I think it’s a brilliant site in one space can view various options for different properties. Easy to filter through options for rent, new homes and sale homes. It also sends out an email once an interest has been registered which helps to keep track of the properties viewed and helps in organising dates. Also gives information on the running costs if interested to purchase which is quite handy. The online downside is it doesn’t give an option view the different frames or quick views of the uploaded pictures till it’s opened on full size which is available on Rightmove. Would be easier and saves time having this option.
Irene · 13 November 2020
Agent replied · 23 October 2024
Hi Irene,Many thanks for your valuable comments and for leaving us a 4 star review. We’re always working on new features and improvements for our site and it’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource.We are pleased to hear that overall you have had a pleasant experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you wish to contact us direclty or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe whole concept of property portals…
The whole concept of property portals needs a rethink. If you're looking for a simple requirement, they probably work well enough, but if you have very specific requirements, they don't have enough reliable granularity to be useful.Specifically, we're looking for property with about an acre of land, and we're willing to cover a large geographic area. That's very difficult to filter (on any portal), mainly because there appears to be little control over the detail that agents are required to offer - using a keyword like "acre" works for some entries, but misses others where the agent refers to "land". One potential solution is to add operands to the use of keywords, so setting up filters for " acre or land" would find a wider range of properties. It would also be helpful to have a wider geographic area - up to 70 miles, rather than 40
PR · 9 November 2020
Agent replied · 23 October 2024
Hi PR,Thank you for your detailed review, we really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Your comments have been passed onto the team who are responsible for our property experiences.We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Thanks again and best of luck with your search,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is amazing
Zoopla is amazing, It was the first time I used it for searching my flat, and I founded. Thank you very much for your help Zoopla.
Orlando · 13 January 2022
Agent replied · 23 October 2024
Hi Orlando,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're very happy for you.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIt was a disappointing.as I found a…
It was a disappointing.as I found a flat in 56 mildbank sw1p the agent was luke estate,they never reply and you cannot le a message,I was approached by a costumer who was renting is ,flat ,he ask me to send him a picture of my passeport.and than the agency will contact me ,I was contact then by Airbnb and asking me for the deposit,I didn’t ,but I’m upset that is got the picture of my passeport,and shame the estate agent who works with you ,never answered.bad experience.mr ifrene
Jean · 25 October 2020
Agent replied · 23 October 2024
Hi Mr Ifrene ,Thank you for taking the time to leave us your review and for reporting this issue to us. We're really sorry to hear about your bad exeperience. All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEverything has been deleted
The last time I logged on, all the details I had previously entered for my property had been removed , including the valuation . I then tried to input it again, however I was prevented from doing so by the website. This is very disappointing, given the hours I have spend uploading all of my info and the details of the work and expenditures I had updated over the years.It would not allow me to claim my property as the owner.
Rob · 22 October 2020
Agent replied · 23 October 2024
Hi Rob,Thanks for your review and we're really sorry to hear about your bad experience.To maintain the accuracy and integrity of our improved Automated Valuation Model (AVM) it is no longer possible to refine or change house price estimates manually. Thus, the ‘refine this estimate’ feature has been permanently removed from our site. Renovations will take time to be recognised by the Automated Valuation Model.Nevertheless, we would like to look into this further for you and we will now contact you directly regarding this matter.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe Zoopla website is excellent for…
The Zoopla website is excellent for checking on house prices in selected areas with the advantage of also seeing sold property estate agent details such as sold date & price, photos etc. Certainly saves trawling through Rightmove searches.Zoopla also provide useful articles and tips on buying, selling, renting. The only criticism is that the estimated house prices do seem to be a bit on the "light" side and are not updated very often. Also trend reports by RICS as well as estate agents would be welcome.
Mike · 18 October 2020
Agent replied · 23 October 2024
Hi Mike,Thank you so much for leaving us a 4 star review. It is great to hear that you are pleased with our site this much and we hope we will continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We also appreciate your suggestion and feedback on our Automated Valuation Model. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. Renovations will take time to be recognised by the model. It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Should you require any further help from us, be sure you visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBuying and selling
Just in the process of selling our houseHad lots of interest from.the Zoopla search engine. It would be nice as the property owner to be able to log on and access statistics about not only how many views but also how many people went on to save the property and or contact the agent via the site. Also to be able to know how many people went on to share the property details with others. As for looking for a house for sale. The site is great. Lots of useful information about the property, property comparables and local area information.
Bec · 16 October 2020
Agent replied · 23 October 2024
Hi Bec,Thank you for sharing your feedback with us and for leaving a 5 star review! We're very happy to hear that you find our site helpful & informative. We also appreciate your suggesstion. We hope we'll continue to support you in all things property related.If you ever need any assistance, please visit our designated Help Centre:https://help.zoopla.co.uk/Best of luck selling your home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt's helpful
It's helpful, I have managed to get some houses however the agents don't give feedback on my application. Such that I don't know if I will get to move in. The company asked me to send completed form after viewing and I have not got any feedback. The other asked me to confirm interest, which I did and no feedback since then. The other sent a form to a wrong email but I have been communicating with them from the start with emails.
Admore · 16 October 2020
Agent replied · 23 October 2024
Hi Admore, Thank you for your 4 star review and for sharing your feedback with us.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use and very informative
Personally I like the new homes search filter most. Overall is good. I can easily sort out what house category I would like to review. Very satisfied.
Jessica · 25 October 2021
Agent replied · 23 October 2024
Hi Jessica,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotApp is very helpful but sometimes even…
App is very helpful but sometimes even after it is sold the advertisement is still in the app.that can be removed as soon as chosen by someone
Suby · 23 October 2021
Agent replied · 23 October 2024
Hi Suby,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat site to search for available…
Great site to search for available properties to rent or buy. Easy to use & straightforward. Downside is cannot search for specific types of properties like only semi-detached, detached, etc.
Saira · 14 March 2021
Agent replied · 23 October 2024
Hi Saira,Thanks for leaving us a 4 star review and we appreciate your feedback. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for a given property type in your search area/criteria, then this option will not appear.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI come from Hong Kong
I come from Hong Kong, I am very happy this apps fastly to find property information. But the problem is I don't know why Hong Kong people come here to find property always need to provide more proof to rent condition. I hear many Hong Kong people already pay more than one year rental, but over 90% landlord no response. I don't know why pay one year rental also difficult. Sometimes, I feel that so frustrate.
Steven · 10 August 2021
Agent replied · 23 October 2024
Hi Steven, Thanks so much for leaving us a 3 star review. We're happy to hear you like our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Unfortunately, we are unable to provide the type of advice you are seeking via our site. We have a large database of qualified agents who can help you with properties whose details can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla kept me updated with new…
Zoopla kept me updated with new upcoming properties to rent constantly. It was because of Zoopla’s updates that I was able to find my flat
Glynis · 4 February 2022
Agent replied · 23 October 2024
Hi Glynis,Many thanks for your 5 star review. It is great to hear your feedback and that you found our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo customer support number anywhere
No customer support number anywhere, no way to speak to anyone about anything. Useless- I requested some extra photos from 1 estate agent and they have emailed multiple agents saying I have a house for sale when I do not! No way to reverse or delete it. Rubbish company.
1second · 13 March 2024
Agent replied · 23 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.Sorry, we don’t currently provide phone support for our services, however, we would like to discuss this issue with you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse valuations are statistics only
House valuations are purely based on regional indices on what was paid for a house. If there are two identical houses next to one another, but the previous sale price of one of them was negotiated low to achieve a quick sale, then that house will always be valued lower by Zoopla, even though there is no underlying reason for a lower valuation. Zoopla estimated valuations also fail to factor in home improvements and the state of the property.
Darren · 26 October 2020
Agent replied · 23 October 2024
Hi Darren,Thank you for your review and for your valuable feedback on our Automated Valuation Model. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any model to deliver an accurate valuation.As well as providing a property price estimate, the valuation model produces a confidence score that describes the accuracy of the price estimate. The accuracy is influenced by a range of factors, such as:> The ability to identify the exact location of the property> The quality of information available on the property> The availability of comparable properties in the area with recent sold prices> The amount of similar homes in the local areaPlease bear in mind that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice. If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. We'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFake agent fraud money
we find a agent from zoopla, but this agent is fraud , scam our £8525 until now , they didn't pay back money to us, we email zoopla many times , not reply us! I think zoopla put fraud company on their website . scam our money, they need to help us get money back
Yadong · 18 October 2023
Agent replied · 23 October 2024
Hi,Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.All agents undertake several checks before they are accepted as a Zoopla agent.We would like to help and resolve this matter for you and so, we will DM you for more details.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI couldn’t get a property to rent from…no good
I couldn’t get a property to rent from Zoopla after many many emails and calls to the agents sadly. I won’t recommend Zoopla to my friends and family no.
Precious · 9 April 2021
Agent replied · 23 October 2024
Hi Precious, Thanks for taking the time to leave us your feedback, We're sorry to hear you have been unable to find a suitable property via out website so far. You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood.
My English is not good . But I understand english. Zoopla is very good. I pray to God that it find a good and beautiful house for me.
Baljinder · 16 June 2021
Agent replied · 23 October 2024
Hi Baljinder, Thank you so much for leaving us a 5 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is just fine
My initial impression is that Zoopla is just fine. It is more detailed than the other property website I use and therefore they both compliment each other.
RM · 6 August 2021
Agent replied · 23 October 2024
Hi RM,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMost properties have already gone by…
Most properties have already gone by the time I get a notification, also agents do not respond as quickly as they good also new law that landlords can't refuse pets without a valid reason is a total farce as they are now saying because of allergies letting agents should be fighting this to make it law that have you got a pet is not allowed to be asked its the only way forward in the rental market
Norman · 9 March 2021
Agent replied · 23 October 2024
Hi Norman, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Furthermore, if the agents you contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe agent that called me was very…polite and friendly
The agent that called me was very polite and professional on the phone and was in person very helpful and friendly thanks Margaretta from NB verney & associates
Wayne · 9 May 2021
Agent replied · 23 October 2024
Hi Wayne,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has been a great help for me as…
Zoopla has been a great help for me as I was in a rush to move out so I recommend anyone who is looking to move . Many thanks
M · 7 February 2021
Agent replied · 23 October 2024
Hi, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
