Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleI like the properties they advertise, especially since I'm looking for rural locations, but the whole experience has been absolutely awful. I have enquired about several properties over the last 1,5 year and they have not responded to a single enquiry, apart from the "someone will contact you shortly" automatic emails. Even recently, I have enquired about a property nearly two months ago. No response. And I look now and it's still available
Anna · 19 January 2025
Agent replied · 11 January 2025
Dear Anna,
I am really sorry to hear about your experience. Your enquiries (possibly online) should be responded to in person and swiftly, for which we apologise. We would really appreciate it if you could get in touch so we can discuss this further with you and to help us establish what has happened. Please do send an e-mail to info@bcmwilsonhill.co.uk and we will do our best to help you.
★★★★★ 1/5
GoogleWe rented 2 Bridgetts Lane, Martyr Worthy through BCM Lettings for just over four years from September 2013. During this time we had many problems with the property which were never rectified. Talking to others who rent properties owned by the Bunney family through BCM, none were happy with the service received, some shrugging it off as being no worse than other agents, one having to resort to legal action to get basic repairs carried out.
Interestingly, the property is now back on the rental market for £875 / month which is £15 / month less than we were paying. For some reason, old photos which predate our tenancy are being used to market the property. Has it been hastily tarted up AGAIN?
Within two weeks of moving in, damp was showing through on one of the walls in the hall. On contacting the agent and speaking to Zena, I was informed that this had been “sorted out” but that she would check and call me back. I never did receive that call, and this clearly hadn't been sorted out (assume just tarted up with anti-damp paint), becoming so bad on both walls that I had to start vacuuming each wall to remove the paint and plaster that would otherwise be distributed throughout the house.
A large crack developed on the left hand wall in the hall which complemented the bodge-fitted front door, the frame of which was twisted meaning it wouldn't stay shut in cold weather, anything below zero and it had to be locked with a key each and every time, otherwise it would just open of its own accord and bang against the frame. How we used to laugh having been out for the day only to find the door wide open on our return. Someone came out twice to fix it by bending the striker plate...it didn't work.
The larder / utility / boot room off the hall was also riddled with damp and became unusable well within six months. Because of this, the window in this room had to be left open all year round which was great in the winter.
And it was during the first winter we found out the roof leaked. Water was coming in through the airing cupboard in the front bedroom, dripping off pipework around electrical sockets and a box marked “230V DANGER”, and also coming through the ceiling of the downstairs bathroom and above the front door, just below the electricity meter. Some months later we had two chaps call in to quote for repairing the roof, with one returning for a second time as “the first quote was too high”. Following this up with the agent got me nowhere and over the course of the year any notion of the roof being repaired was quietly dropped. In the meantime, every time it rained resulted in a damp / wet wall in the front bedroom.
Despite regular cleaning, both back bedrooms suffered from a thick band of mould / moisture on the sloping part of the ceiling during the winter months which would then drip down the wall, leaving unsightly marks. I had to stop using the room over the front door during this time as it was affecting my health.
Other niggles include having no power to the shed for nearly a year despite regular chasing, a wind-damaged fencing panel that took me eight months to get replaced, being left without hot water on two separate occasions, each over a long weekend, despite messages being left (and ignored!) on the main answerphone and also voicemails (again, ignored!) on what was supposed to be an emergency number. Not forgetting the worn out windows, with just a couple functioning as intended. Towards the end of the tenancy, we were without a cooker for two weeks as the main switch had packed up, and despite calling BCM straight away, the staff member meant to be dealing with this had gone away on holiday having done nothing about it. It was only when I received an email asking me to "please pay the water bill" that I asked if they would "please fix the cooker". It was then sorted out that same day - a ten minute job.
Adam · 20 May 2021
★★★★★ 5/5
GoogleWe have worked with the Design & Planning team for over five years on a wide range of rural domestic and commercial projects, including new builds and conversion work. Throughout this extensive collaboration, we have consistently found BCM's designs to be meticulous, showcasing their attention to detail and commitment to excellence. Their project delivery has always been professional, characterised by proactive management and effective communication.
Andy · 22 August 2024
★★★★★ 5/5
GoogleMike Papps and his team provide a professional approach to everything they do. It is a pleasure to work with BCM.
Nick · 16 April 2021
★★★★★ 5/5
GoogleA wonderful company to rent, fully attentive , fully up to date with all new laws and act fast if anything is needed to be done. The staff are all very friendly but highly professional at all times, questions answered almost straight away depending on what you want to know, if any problems with accommodation are dealt with in .most cases the same day.
Tina · 20 May 2020
★★★★★ 1/5
GoogleOffer accepted on some land, the vendor withdrew from the sale as is their prerogative. The agent chose not to pass the info on for over a week. Unprofessional behaviour.
Kye · 20 May 2022
★★★★★ 1/5
GoogleUnprofessional, rude, money-grabbing and poor communicators. I was a reliable tenant of a property for over 8 years. The management of that property moved to BCM who failed to communicate with me, refused to address issues and then kicked …
Ian · 16 April 2018
★★★★★ 5/5
GoogleMy experience with BCM has been nothing other than positive throughout.
The entire team have been helpful and responsive throughout a miss-match of dates moving between two homes. Even more impressive has been the speed with which …
Tim · 16 April 2018
★★★★★ 5/5
GoogleWe have had a really positive experience with BCM's rental department and feel at ease knowing that they will be managing the property going forward and they have shown that their professional standards are very high.
Mary · 16 April 2019
★★★★★ 1/5
GoogleTotally let down by this company. Please be aware that this company do not operate in an ethical and professional manner. If you agree to proceed with a property, BEWARE THEY MAY WELL LET YOU DOWN. …
David · 16 April 2017
★★★★★ 5/5
GoogleI have dealt with BCM for the last 18 years and they couldn't be more delightful. I wouldn't hesitate to recommend them.
Mike · 20 May 2020
★★★★★ 5/5
GoogleI have been absolutely delighted with my dealings with the staff at BCM. Courteous, professional and knowledgable.
Richard · 16 April 2018
★★★★★ 5/5
GoogleExcellent service with BCM, would highly recommend and would without doubt use again
Samantha · 16 April 2018
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 25 February 2025
★★★★★ 5/5
GoogleRating only, no written review.
Beverly · 20 May 2022
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 20 May 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
