The National Trust Wiltshire reviews

★★★★★ 4/5

Trustpilot

Hardwick hall

Have been to a few of the different sites now and we have been enjoying them the halls and the garden , the only thing we are really disappointed with is the lack on rubbish bins take today for instance I carried around a dog poo bag for over a hour I actually went out it in one bin but was told I couldn’t put it in that one , no wonder you have dog walkers not bothering to pick up after their dogs. Please install more bins

Lou · 15 August 2026

★★★★★ 1/5

Trustpilot

Just a massive rip off now the NT

Just a massive rip off now the NT. I cancelled my very expensive monthly donationn. only to be told there is an annual commitment hidden deep in the T's and C's no doubt but certainly no warning when signing up, so NT not only try to rip you off with shop merchandise (the prices aren't for the average joe), they punish you for wanting to cancel too. Ill never re join and by the look of the state of your review level on here, I'm not the only one. please don't bother to respond and spare me the "I'm sorry you didn't realise it was annual subscription like you rudeley implied to others" Coming into force next year, the Digital Markets, Competition and Consumers Act 2024 is intended to minimise “subscription traps”, where consumers are misled into signing up through a “free trial” or reduced price offer. lets hope NT get dragged into this as its very scammy. I for one will be supporting them having to refund everyone.

Fat · 10 August 2026

★★★★★ 1/5

Trustpilot

Saw an advert for National trust…

Saw an advert for National trust Pokémon event. Our grandson who is 13 and Pokémon is his one big hobby, so thought it would make a good day out. Went to Fountain's Abbey, very disappointed. A few wooden cutouts and a leaflet to put stickers on, to fill it you had to go to other National trust places. It was advertised in the paper that there were trading cards and games etc. It should be advertised for under 10's. Very disappointed.

Phil · 10 August 2026

★★★★★ 1/5

Trustpilot

1 HORSEY BARNS - TAKE CARE BEFORE BOOKING

I am disabled as a result of bone cancer and a failed hip joint following radiotherapy. I am able to move about indoors and walk short distances with crutches otherwise I use a wheelchair. We booked this property because it has wheelchair wide doorways and a walk in shower with a shower seat. The photographs show a bright welcoming property. The reality is that there is a heavy self closing fire door leading to the bedrooms which I was unable to open in either direction and there wasn't a shower chair. On arrival at about 4pm on a bright June afternoon we found the property was dark, tired and uninviting. We spent about an hour at the property whilst we organised suitable alternative accommodation with another agency. We complained to the National Trust and also requested that it be referred to the Director-General Hilary McGrady. They declined to offer compensation citing the availability of access information and all other details provided on their website. They do not acknowledge that no mention of the fire door is a major omission on their part and said that a shower chair would have been provided the same day had we contacted them. At close to £1000.00 for 7 days this property does not provide anything like value for money. Having been members of The National Trust for 26 years we have cancelled our membership.

Linda · 26 July 2026

★★★★★ 5/5

Trustpilot

Dolaucothi Gold Mine recommended for kids all ages

The site and staff are of the usual high NT standards. The underground tour was great enjoyed by Nanna, Tadcu and the grandkids, 9, 7 and 4. There are two exits from the tour, back the way you came, or for teh more adventourous, the roof top escape. Plerase note these are victorian workings and up/down many steps of various heights, only foir teh able-bodied. Kids can pan for "gold" in teh sluices, there are a number of exhibits in different buildings showing teh history of teh place from Roan times until it shut last century/ The tour also gives you a brief historical run through of the ownership and how they faired. Well recommended.

Heidi · 25 July 2026

★★★★★ 3/5

Trustpilot

Isolation hospital, Corfe Castle

The two properties are down a track off a very busy Wareham to Corfe Castle road, you can wait quite a long time before you can pull out safely. We had the larger property and at first glance it was lovely with amazing views over heathland, although dog friendly there was no secure area for the dogs to be let out on their own and on two occasions one of the dogs from the other property was found in our property. The property was very roomy and the bedrooms a comfortable size although the beds were quite high, as we were staying for two weeks we started to notice that the outside of the property was in dire need of some maintenance, the wooden window frames were rotten and one window was hanging by a few screws, it wouldn’t have taken much for the whole window frame to fall out. The rear of the property needed painting and there was an issue with ants inside the house, although a high chair was included there was no other equipment for children, one of the grandchildren fell out of bed three times the first night as no guard rail had been supplied. The bathroom taps dripped the whole time we were there and there was water on the floor around the sinks, the wooden floors had nails sticking up and one child had splinters from walking barefoot. It would have been nice to have had a note pad and pencil to hand, we spent a lot of money on this holiday property and didn’t expect to find it in such a poor state of repair. We tried the pub across the road where the food was tasty but the portions were small and expensive, again we had an issue getting out and across the road safely.

Sandie · 21 July 2026

★★★★★ 5/5

Trustpilot

CUSTOMER SERVICE EXPERIENCE

I am currently experiencing some difficult personal circumstances and contacted the National Trust for assistance with returning some unwanted items. Sarah responded very promptly and was able to offer a solution, which I very much appreciated. I purchased and gifted the NT tote bag for my mother, who loves it after seeing me use mine every day. Thank you, Sarah, for your kindness, understanding and excellent customer service. It was very much appreciated.

Cur · 2 September 2026

★★★★★ 1/5

Trustpilot

Highertown Farm Camp Site near Looe Cornwall.

I have just attempted to book a two night stay in my camper at the National Trust campsite Highertown Farm Campsite near Looe, my advice would be, do not bother, you will be charged extra for a 2nd person. Price quoted £70 for two nights in my campervan but increased to over £82 plus to take my husband with me ! Generally when you book the price is for 2 people at most campsites. No discount for being a NT member for over 10 years. While I am here, the new 'Just Park' introduction is a complete pain the reviewer on here is correct you do have to submit credit/bank card details to enable you to proceed with the process in Penzance. I'm happy to put my NT number but not happy to share my bank/credit card details with JustPark they simply do not need it for any purpose.

Jan · 16 July 2026

★★★★★ 2/5

Trustpilot

Prices have soared but standards haven’t!

We’ve enjoyed staying in National Trust Holiday cottages because they’ve always been affordable and we appreciate that the income supports conservation. Unfortunately, the prices have now increased to a level that simply doesn’t reflect the standard of the accommodation. The same cottage we have stayed at twice has now increased by 85% since the following years stay despite extensive mould, damp, bubbling paint and tired decor. When I raised my concerns, I received a generic response that didn’t address the condition of the property or the value for money. It’s disappointing because we wanted to continue making this an annual holiday, but at these prices we’ll be looking elsewhere

Paula · 9 July 2026

★★★★★ 1/5

Trustpilot

Brent Knoll death trap

What went wrong was whilst I had a great day walking on the Knoll, the death trap that I tried to report 5 years ago is still there. 5 steel bits of angle iron , sticking up where someone could fall on them. These steel stakes sticking up 24 " or so in the long grass on the north side a few metres from the summit probably once supported a seat.

Mr · 22 August 2026

★★★★★ 1/5

Trustpilot

Nation Trust holiday let’s gone wrong

Having booked a cottage in North Wales we were informed a few weeks before departure that our booking was cancelled. We were offered another property LletyMawr ( which we are currently in) The whole change was arranged by an off hand Staff member who just wanted me to take a refund On arrival we have to park 200 meters from the property in a pay and display car park A parking permit was alleged to be provided but took two days to find as the cleaner had placed tea pots etc on top of them The stairs are described as ‘steep’ but are in reality steep ,uneven and dangerous. (A possible breach of well established building regulations) None of this was mentioned when they rearranged our holiday nor was any question of my mobility enquired about This cottage sleeps six but has only one bathroom at the top of the aforementioned rock face climb to the first floor I am really concerned about the direction the NT is taking. Many of their holiday let’s have been withdrawn from service. The internet is full of disgruntled customers who feel let down and taken for granted. Be warned by my review that nothing with the NT is what it seems or what you might expect and book elsewhere as I will do in future

Paul · 20 June 2026

★★★★★ 1/5

Trustpilot

Money for old rope…

Having been given a gift card for my birthday to use National trust properties I duly looked at booking online. Was told online booking might not be possible for all places, so off we trot with a £50 voucher to use at Ascott House Bucks. No sorry we don't accept gift cards I was told. So what I'm saying is tell your loved ones to stop handing gift cards out as they are no accepted everywhere, making it a profitable scheme getting money without any fulfilment. Cannot say whether I would ever give or want to receive anything to do with the National trust ever again.

Customer · 19 June 2026

★★★★★ 1/5

Trustpilot

Paying a Subscription for No Benefit whatsoever.

My husband began his subscription to The National Trust in December 2025. When he was purchasing his membership he obtained a free Carer's Pass for me. He explained that he was in poor health (Parkinson's) and that he might not be able to use his membership for long and he enquired whether he could transfer his membership to me when he was too ill to use it. He was told that he could do that. He is now in a Care Home and is unable leave. I, as his Attorney, telephoned the NT to ask for the membership to be transferred to me and was told that it was not transferrable. If my husband has known this he would never have purchased membership. I have also been told that he must continue to pay the subscription for the rest of the year. So he is having to pay for a membership which he has never used and never will be able to use. A total waste of money. If I had been able to have the membership transferred to me I would have probably really enjoyed the experience of visiting the various venues and would have renewed in my own name the following year.

CHRISTINE · 19 June 2026

★★★★★ 1/5

Trustpilot

Absolutley disgusting.

Went to portstewart strand beach yesterday 12th july 2026.which is an absolutley beautiful beach.but the toilets are an absolute disgrace. My young grandaughter was coming out of the toilet cubicle and there was men standing waiting to go into it as they are gender neutral toilets.i am disgusted about this.there was used sanatry products lying all over the toilets.the amount of money they make from vehicles going onto the beach surely they could afford a cleaner.

K · 13 July 2026

★★★★★ 1/5

Trustpilot

Totally Inept Organisation.

Totally inept organisation. Cancelled my membership, was told it was cancelled but I had to keep paying until I completed that year. Not sure why but fine. Then, I got an email thanking me for my renewal??!! Responded with an explanation but, given I now had no confidence in them, cancelled my direct debit too. Now, I'm getting emails about not being able to collect my membership.

Gary · 10 September 2026

★★★★★ 2/5

Trustpilot

No direction, poor top management

Sadly, 2 stars is about right. Poorly run estates, little volunteer training in the art of customer service especially in cafes not to mention the overpaid ceo (£209.000/annum) with little or no direction in how to manage the property and estates in her care. Websites saying they're open only to turn up and they are closed. Just as well there are older volunteers in the main keeping things going. Just.

Talent · 16 August 2026

★★★★★ 5/5

Trustpilot

A great visit to the Birmingham Back to Backs.

A great visit today to the Birmingham Back to Backs ! Our guide Elaine was very knowledgeable, friendly and helpful. All our questions were answered with ease. We especially liked the displays and the chronological time differences in the different houses. At a very reasonable price this is a really worthwhile visit.

John · 5 December 2025

★★★★★ 5/5

Trustpilot

Fabulous tour round the back to backs…

Fabulous tour round the back to backs with our guide John in charge. Very interesting & informative taking us back to how they lived years ago with a hint of humour added. I enjoyed it immensely. Thank you John.

Jill · 13 March 2026

★★★★★ 1/5

Trustpilot

Re the appeal for money to help…Dunwich common

Re the appeal for money to help reinstate Dunwich common.perhaps if the heath land had been professionally maintained then it would not have been 1m high in places and then not such a fire risk.these heathland have to be properly managed and not just left to be overgrown.,they must be either burnt ,with controlled fire or cut. It's no good hand wringing just do the job professionally

John · 7 August 2026

★★★★★ 5/5

Trustpilot

I’m shocked at the many reviews…

I’m shocked at the many reviews concerning the national trust buildings. I regularly go to Powys castle with my wife. The place is wonderful with beautiful gardens, lovely staff, great cafe with really nice coffee and scones. I also go to Attingham park most weeks for a walk and a coffee. Another beautiful place with wonderful staff 🤩. The wife and I went to Plas Newdd again last week. Again wonderful staff, beautiful setting with great gardens looking over the sea. Well done national trust and your lovely staff. Our yearly membership is the best value hobby we have ever had 🤩🤩🤩🤩🤩

Brendan · 29 April 2026

★★★★★ 1/5

Trustpilot

Never again - total nightmare

Before booking a holiday cottage, we emailed to see if there were any adjoining properties. A reply from Elizabeth confirmed there were none and it was set 'on its own'. We could see two doors on the cottage so we replied to ask again if the other door was an adjoining property. Elizabeth replied to say both doors were part of the cottage. So we booked. We then emailed again to see if the local team could confirm any adjoining properties - this time the reply said a tenant lived in an adjoining property. I called for a refund but they said I didn't have a case as the emails were sent from my email but the booking was in my husbands email. What a fob off! the lady I spoke to was so callous. I hung up and called back - a lovely guy called Mike answered and sorted our refund in minutes. He had common sense, was empathetic and so reassuring. All credit to him. Our last experience at a National Trust cottahe was equally disastrous. Drive 6 hours to get there at night and fine the previous people's bedsheets in the bathtub and dishes in the sink. the cottage hadn't been cleaned. We were asked to find a hotel for the night so it could be cleaned the next day. We ended up just driving home again, having a 12 hour round trip with 2 kids and a canceled holiday. Never again.

Sarika · 17 April 2026

★★★★★ 2/5

Trustpilot

Car park rip-off

Went to visit Dovedale stepping stones. Car park was £6 for all day but with no option to stay for less time. On top of that cost for car park, there was a £0.50 charge to use toilets. This applied for baby changing too. I would have thought that the expensive car park costs would have contributed to the costs of the toilets.

Gazz · 12 August 2026

★★★★★ 2/5

Trustpilot

Redemption of Gift voucher/card online.

Wanted to use a gift voucher I had been bought to purchase membership online and was sent a link to use this, directing me to purchase a gift membership (was told this was the only way to use a gift voucher online). Unfortunately, I was later advised that, using this method you are not sent a temporary pass by email until the hard copy arrives. Which is all very well unless you particularly want to go somewhere on the day you purchase it, for a display that is only on for 2 days more! NT perhaps need to review this online anomaly for using gift vouchers. However, on the plus side, all the staff I spoke to about this (3 separate calls) were very nice and tried to help, even tho they couldn't resolve the problem and I missed the display.

Sheree · 9 November 2024

★★★★★ 3/5

Trustpilot

Studley Royal Deer Park & Fountains Abbey

(Like Beamish) ridiculously over priced.Despite Capability BROWNS laudable endeavours. I prefer the wondrous Studley Royal & walks there abouts.Whilst, dismayed, by adjacent Studly Royals, verminous, Chenanigans, I am however...Delighted indigenous Red & Roe Deer since maybe long overdue introduced.Dismayed, none indigenous Fallow deer still on site. Far worse Muntjacs.Ditto, Pheasants. That likewise should have no place in Europe, far less British Isles.Delighted the elegant, none indigenous Canada Geese have may be since been replaced by indigenous, Mute Swans?EU estimates, endeavouring to control none ondigenous flora & fauna preaently costing €640m/annum. Whilst globally, the UN estimates costs running at U$4.4bn. No doubt compounded by capitalism, import/exports & those weeds that are nurseries & gardners. Verminous pet shop & irresponsible pet owners. Some of whom should be strangled by their snakes!All vermin. Bred for verminous practices that are hunting & shooting. By cowardly vermin, that should join the military or better still, stand in a circle, simultaneously pulling their trigers & not their...As for the Abbey. Like Buckingham Palace. A waste of space, time, trouble, effort & public expense. A shame it too. Can't be laid to waste. Hence rack & ruin.As should be all all god bothering practices. Eradicated. By the infamous, King Henry the 8th? Like the buildings in question. Extinguished. Show me their unfounded god & I'll show you, justice. The Clots of Justice & C.riminal P.ersecution S.ervice, being no more equitable.In respect of on site verminous Hunting & Shooting and fraternity. The ignorANUSES should point their firearms therein. Leonardo de VINCI, was quite right to assert. 'Man is truly the king of the beasts, for his brutality (far) exceeds theirs.'As barbaric as the blood soaked, white robed high priests of vivisection in adjacent, HORRORgate.

Andrew · 9 November 2024