Every review we hold for the Willington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible customer service and attitude…
Terrible customer service and attitude post-sale! They just want a sale then you are left with no communication - still waiting for a completion date 6 months after signing the paperwork.
K · 10 November 2020
Agent replied · 10 June 2024
Thank you for your reviewWe are sorry to hear that the communication regarding your new home has not been up to the required standards.Please can you update your review with the name of the development and plot number so we can look into this and get back to you?Many thanksAvant Homes
★★★★★ 1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
Verity · 3 February 2023
★★★★★ 1/5
TrustpilotThinking of buying an Avant home… Don’t!!!
Thinking of buying an Avant home? DONT!I’ve lived in my house over a year now, I still have day one snags!! It’s a misery nobody should have to live with! Let alone pay for the ‘privilege’ I email Avant most weeks, and most weeks don’t get a response, but when I do, it’s empty, and no action actually happens.
PrivateUser · 30 August 2021
★★★★★ 5/5
TrustpilotReally helpful and informative staff
Really helpful and informative staff, Louise in Sales office is amazing, helpful, has ideas, and nothing too much trouble, always welcoming and happy to help.The same goes for Chris one of the site manager, answered a few questions we had about the development, lovely helpful guy...x
Julia · 30 March 2023
★★★★★ 5/5
TrustpilotWe met with Angela for initial…
We met with Angela for initial discussion who explained everything re: the project and purchase options very well. Looking forward for further discussions.
Asha · 26 August 2024
★★★★★ 4/5
TrustpilotHappy New Home.had great help from the sales team…
We had great help from the sales team with the purchase of our new home. The moving in date was very stressful, especially as it was only a week before Christmas, and we only had confirmation the day before our move. However, our site manager and his team have been absolutely brilliant since we moved in and helped us so much.
Liz · 1 March 2021
★★★★★ 5/5
TrustpilotI rang the Killingworth office last…
I rang the Killingworth office last week to obtain some information regarding affordable housing. and help to buy. The sales advisor was very friendly and approachable, knowledgeable and professional. Wonderful service.
Margaret · 3 August 2020
Agent replied · 10 June 2024
Thank you for your review MargaretIts really pleasing to hear that our sales team were able to delight you with the service provided.We hope to hear from you again in the near future!Kind regardsAvant Homes
★★★★★ 5/5
TrustpilotGreenlock Place
Have found Lewis very helpful and informative. He has gone the "extra mile" in providing exemplary customer service. Whilst we won't be buying a new home in the immediate future, I would certainly contact Avant again as and when the need arises!
A · 10 July 2023
★★★★★ 5/5
TrustpilotYour staff was really engaging and went…
Your staff was really engaging and went far and above to clarify our concerns. My family was happy with the options of flats available.
Olufemi · 3 August 2024
★★★★★ 3/5
TrustpilotVery helpful service
Very helpful service. Layout of houses are too small. Bedrooms in the show room do not have room for storage or wardrobes. Lack of space for gardens, kitchen space and nowhere to put a dinning room table.
Joe · 15 November 2023
★★★★★ 1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
Pauline · 9 April 2023
★★★★★ 5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
Jules · 16 August 2024
★★★★★ 4/5
TrustpilotLesley has done a great job helping us…
Lesley has done a great job helping us choose a house on the Cygnet Park estate.All our questions have been answered openly and we have reserved a house!
Barry · 16 May 2024
★★★★★ 3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
Steve · 15 April 2023
★★★★★ 1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
Jennifer · 5 September 2021
★★★★★ 1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
Tukaram · 4 December 2023
★★★★★ 5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
C · 19 July 2024
★★★★★ 5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
Esther · 9 December 2023
★★★★★ 5/5
TrustpilotRectifying issues
After experiencing a few issues with leaks in my home, Avant have been amazing at rectifying the issues. The team have kept in touch throughout to explain the next step and ensured that each step of the process has been as quick as possible. Thank you Avant!
Zoe · 25 November 2022
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys. Will leave you with mess of a house and do nothing to rectify their mess. Whatever you do, don’t buy a home from them. I certainly regret it!!!
Colm · 28 February 2020
Agent replied · 26 December 2024
Thank you for taking the time to leave a review Colm. We understand that our regional customer service team have been in contact with you and a meeting with yourself and our construction manager has been arranged for next week. If you have any further issues please do not hesitate to get in touch with our customer service team directly.Best Regards,Avant Homes
★★★★★ 5/5
TrustpilotExcellent communication
Process so far has been smooth. Angela our Sale rep is very informative and always happy to help. Regular contact through the process and we are fully informed via Angela regarding the progress and update.
Fiona · 10 November 2023
★★★★★ 5/5
TrustpilotEarly stage of looking at a new house
Early stage of looking at a new house. Looked at a few developments. Avant properties and surrounding site landscaping look better than others. Looked at new development in Burnopfield. Team were really informative and helpful. No pressure and driven by customer needs. Product looks very good as is the customer service. Andrea and Rachel both really helpful. Thx
Bill · 22 March 2021
★★★★★ 5/5
TrustpilotLesley from the sales team took us to…
Lesley from the sales team took us to three different properties and explained everything very well to us about getting a new home. Wonderful and reliable builders overall in my experience
Dixon · 4 February 2024
★★★★★ 5/5
TrustpilotNewtonlees Dunbar - Well looked after
An easy process and happy with all the elements of the purchase and support process both before and after we moved in. Would definitely recommend Avant Homes to others!
Kevin · 19 May 2020
Agent replied · 11 June 2024
Thank you so much for your review Kevin - It really does mean a lot to us.Its great to hear that your end to end journey with us has been so positive - we aim to ensure that remains the case.Also really pleasing to hear that you would recommend us, that's the true measure that we are getting things right!Best wishesAvant Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
