5/5
TrustpilotCarol was very lovely and we were very…
Carol was very lovely and we were very happy with the service.
Trusted Agent profile · Willington
Avant Homes North East Willington reviews
★★★★★
1,788 reviews across 2 platforms
Westward Green, Monarch Way, Willington, DL15 0UT
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Willington, at Westward Green, is rated 3.7 out of 5 across 1,788 reviews on two platforms, including 3 Google reviews rated 4.3. See how it compares with other estate agents in Willington.
Reviews
Every review we hold for the Willington office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilot4 weeks of chasing for refund of reservation fee - Barton Point
Reserved a house but then decided to cancel, on the 29 November. It took raising a formal complaint and then a dispute through my bank before they would refund. This took just under 4 weeks. So hard to speak with anyone during this time. Unresponsive.However they only then partially refunded (£250 against £500 reservation). Paperwork states approx £100 admin fee deduction if a reservation is cancelled. No explanation as to why they have held £250. Totally unjustified given the fact I had to relentlessly chase Avant Homes to refund me. Terrible company, glad I never actually bought from the. Avoid.
5/5
TrustpilotJacquiline was really kind and…
Jacquiline was really kind and helpful.Addressed all questions.
5/5
TrustpilotJames @ Waverley site
James was very helpful and contacted me straight away when I was interested in a house at the Waverley site. He managed to get me in next day and show me around the show home and was there to answer any questions I had.
5/5
TrustpilotEvery important details
Angela was very helping and answered all our queries with patience.
2/5
TrustpilotCadley village Swadlincote. STAY AWAY!!!
Poor workmanship, water leaks, problems with front door etc. Home owners are still having problems now. One couple went to the local newspaper telling them there experience because they were that fed up with problem after problem. Avant just don't care about people as long they get there money then it's sod you. It puts a lot of stress on people's mental health. It's suppose to be a good experience buying a new home not a bad one.
1/5
TrustpilotPoor build quality with multiple major…
Poor build quality with multiple major issues. took a year to sort eventually. Customer services are horrendous.
Agent replied · 26 December 2024
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
1/5
TrustpilotPoverty spec and
Been in few months, snagging expected but house was not ready. Missing options, poorly finished and clearly flung upHouse was not inspected prior as over 100 issuesAvant Homes have cut back on specification and standards. As someone who comes from construction, this is all down to management at the top piling on for profit
Agent replied · 10 June 2024
Hello AngI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotDisappointing
We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.
1/5
TrustpilotNot acceptable- a masterclass in how NOT to run a business
Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.
5/5
TrustpilotGeorgia was absolutely fantastic…
Georgia was absolutely fantastic couldn’t have been looked after any more thank you
1/5
TrustpilotAVANT - Avoid and buy elsewhere
AVANT market their houses as top spec top workmanship and top customer service! Once you’ve completed your sale they are not interested in helping or solving your property issues.Massive snag list you send to have rectified, no one take ownership and you get passed from staff to staff.It took nearly two years for them to agree to replace a stone windowsill which was broken on the day we moved in and this was only after attempting to fix it 3 times previously.Stay well clear, I have said to many coming to view show homes if you want to come and see the finished product with multiple issues and the emails sent unanswered I will happily show you.
1/5
TrustpilotAvoid Avant
Too long to list what went wrong. Communication none existent, rude staff, no accountability from anyone. List of defects are silly. My house was sold to me with smashed windows on the promise they would be change within a week. Two months later I still had smashed windows and countless phone calls to get absolutely nowhere. The house purchase should be the highlight of a life event but the awful experience and shocking aftercare leaves it more like a nightmare. Please avoid Avant, it really isn't worth your mental health with all the stress. This company simply do not care but are way too happy to take your money. Reported to NHBC
5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish, there were times we didn't think we would ever get our dream home owing to issues with our buyer, however Angela Kingsley and Victoria Spencer at the Summerville Development in Stockton-on-Tees, went above and beyond for us and we finally moved in on the 9th December 2022! I cannot thank them enough and highly recommend them and Avant if you are looking for a new home!Thank you so much for everything you've done for us and the support you continue to give us even after we've moved in.Collette and Kane -plot 24
1/5
TrustpilotVERY poor company with no customer service or after care!
We moved into a house we brought from this company over 8 months ago and still waiting for outstanding snags to be sorted. Weve not been able to use our on suite bathroom for about 6 weeks as it leaks terrible and all the grouting around the bottom tiles in there has broken. Avants customer service is a complete joke! They say they will fix things and just don't! They ignore calls or change phone numbers. All they want is your money and anything after they couldn't care less!!. Dont waste your time or money with this company
1/5
TrustpilotAVANT A CLUE
AVANT A CLUE! Do you want a house built a year after your expected completion date? O wait!!! A year ? That’s if your lucky!Do you want to watch your mortgage rates spiral out of control because you have to renew it every 6 months after your supposed completion date. Do you want to watch your house make no progress in 3 months! Whilst being told lies and empty promises. I could go on and on!This place is a shambles. They are screwing so many people over it’s onlyA matter of timeBefore they are took to the cleaners!
5/5
TrustpilotVisit to sales office…
The lady in the sales office was very helpful and knowledgeable and made our visit most informative
Agent replied · 26 December 2024
Thanks for writing such a positive review we are happy you had a good experience!
1/5
TrustpilotI would give this company 0 stars if I…
I would give this company 0 stars if I could. Nightmare of an experience buying with them from start to end. 9 months delayed on the completion of our house and not a single person from Avant has any clue what they are doing or how to treat and communicate with customers. We have been lied to on multiple occasions and the wool pulled over our eyes. We would’ve been better off flushing our money down the toilet than putting our trust in such an unethical and frankly shambolic company. Please please do NOT waste your money, time or effort with Avant.
1/5
TrustpilotDo Not Buy From Avanthomes
Noticed a couple of years ago on our then 8 year old house that mortar around our house was failing, causing gaps between bricks, walls cracking. On testing mortar was found to be defective, and of the incorrect standard. NHBC not interested, Avanthomes recently responded on the 5 or 6th attempt, stating as the house is outside the 2 year 'snagging period' there was nothing they would do. May cost around 20k + to correct defects. Be warned.
5/5
TrustpilotCholesterol was very helpfull and acknowledgable.
Cholesterol was very helpfull and knowledgeable
5/5
TrustpilotExcellent Service!
Excellent information given on visit to the show house office. Andrea was most pleasant, professional and helpful with any advice and guidance on the houses on offer.
5/5
TrustpilotThe building staff are fabulous
We bought in Stewarton Ayrshire, Scotland The building staff are fabulous, SO obliging,polite friendly and helpful. Nothing is a problem! The site foreman, and his crew, are excellent and on hand always.Ashley in sales, is a darling always on hand to answer any queries. The house is finished to a very high standard so we only have a small amount of snagging. The landscaping is lovely. We are so happy to have bought an Avant home, and would do so again.
1/5
Trustpilotunreliable company
I bought a house with this company 1 and a half years ago, the dream of owning a house is more of a nightmare, I don't remember a single month that I didn't have problems with structure, with finishing, it's been a month since I've been sending an email and the customer service no longer bothers to answer, in my bedroom bathroom (suite) a crack appeared between the tiles (walls) I have already sent photos and they have not given me a response for over a month. This company has no respect for its customers, the service offered is of poor quality, I do not recommend it to anyone.
2/5
Trustpilot5 years and still not finished…
We’ll have been in our home 5 years in March and Avant have still not managed to rectify the drainage issues, resulting in the tarmac top coat being unable to be laid. There’s greenery growing out the sides of the roads and pavements because they’re not able to finish their civil works. I’ve given 2 stars because the general quality of the home was to reasonable standard following an extensive amount of snagging. We’re one of the fortunate homes which saw the benefit of the better finishes. The specification of the houses were dramatically reduced following the acquisition of Avant Homes in April 2021, leaving Avant without their trademark product and lacking their previous identity.
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