Avant Homes North East Willington reviews

★★★★★ 5/5

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Avant Queensbridge

we reserved our plot in may and I can honestly say we have had nothing but positives from Avant. They always keep you in the know and the communication with them has been great. I’ve loved every minute of watching just bricks turn in to our home. Also the specification with Avant is by far the best compared to others. We’re currently anticipating December for completion. All I can say is whoever you go with youll be making a snagging list, isn’t that just the norm with a new build? Any who, I can’t fault Avant at all.

Leonie · 16 September 2020

★★★★★ 1/5

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Where do I start

Where do I start So snagging report 164 issues 5 months later 40 still outstanding I have sorted 50 myself So new house it’s a shell full of inexpensive items sockets and light. Switches cheapest on the market Even back boxes do inferior Kitchen last about 4 years if your lucky Skirting and door mouldings inferior Brickwork so poor Design inside no thought at allActual quality of workmanship where do I start It’s a disgrace it’s all about thecbottom line for house builders No pride in the product they are selling and aftercare is Well over promise and under deliver as opposed to under promise and over deliver I am so disappointed in the 400k house I have bought I have spent over 60 k on putting it right Seriously thinking of duing AVANT homes for selling me a parcel of S. tNo

GILLIAN · 7 April 2024

★★★★★ 2/5

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Non existent support beyond first NHBC survey is complete

Initially when buying the property we had a really good experience- although very rushed process on the side of Avant with pressure to complete purchase in an unrealistic (4 weeks) time period. Other than this we were satisfied. Since being in the property and apparent changes to the staff team trying to arrange repairs for snagging or issues with the property has been very very poor (non existent). We are unable to get any clarity on when repairs will be carried out and no progress has been made on the vast majority of these repairs over a 10 month period.

Olivia · 7 April 2024

★★★★★ 5/5

Trustpilot

We absolutely love our new home

We absolutely love our new home. It's more than we hoped for. We were advised by others to expect snagging but not to let it spoil our experience as Avant were amazing at getting things fixed. Well we have been very lucky as we didn't find much snagging at all. The biggest thing was scratches on a window which I hadn't even noticed, but they're coming back to fix it. From customer service, to sales, to all the builders they are extremely helpful. They seem such a happy team and I love the banter the workmen have with each other. If Avant put themselves forward for an EFQM assessment, I'm sure they'd score high.

Maggie · 13 September 2020

★★★★★ 1/5

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Posting on behalf of my Mum.

Posting on behalf of my Mum.My Mum phoned twice last week to ask about new properties being built.1st phone call - a woman took my Mum's details and said someone would phone her back. Heard nothing.2nd phone call next day - a different woman took my Mum's number and email address. She said she would get someone to phone and that she would send info by email. Heard nothing.Very unprofessional. Will my parents be buying a new property from them??? NEVER.

MR · 8 September 2020

★★★★★ 5/5

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Liz Sweeney

We went over to the Blantyre plot to view one of the houses. We didn't actually end up buying the house but I just wanted to write this review anyway to commend the excellent service provided by Liz Sweeney. Not only was she very willing to provide as much information about what they offer and answer any questions we had (and trust me we've dealt with places that were so reluctant to provide information), she was also so friendly and welcoming. She is truly an asset to Avant Homes!

Sabyj · 7 September 2020

★★★★★ 2/5

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Underwhelmed - yes this review is about Avant! Please don’t delete.

Selling after 15 months, assisted move was a nightmare, New Homes Group are the most aggressive and stress inducing company I've ever dealt with. A host of issues, with the Avant house (some of which are unresolved, most I've fixed myself or contacted the suppliers directly) include wrong appliances, dodgy bathroom plumbing flooding the kitchen, cracked bifold glass, scratched windows, broken window handles, banister and stairs wobbly, bowed spare/bathroom wall, front door not closing or locking and the thumbturn grub screw keeps coming off, broken and leaking toilets, cracked patio and front slabs, poorly laid turf, 47 nail pops (short of the 50 required to have them repaired). Also had issues with noise emanating from 2 nearby properties. I've had enough.

Charlie · 5 September 2020

★★★★★ 5/5

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Our experience with Rebecca and the team.

Our experience with Rebecca, Colina, Mark, Shaun, Christine, Claire and the rest of the team at Avant Homes (Ellis Vale) was nothing short of outstanding! Our queries were adequately answered on time and they were very helpful with the part exchange, making the process as painless as possible. We were carried along all through the time with regular updates on the goings-on even during the lockdown. Every concern of ours have been satisfactorily resolved and we are totally delighted to have moved into our new home. Thank you for all your hard work and helping us realise our dream of moving into this very beautiful Rosebury by Avant Homes.

Ikenna · 5 September 2020

★★★★★ 5/5

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Great experience from beginning to end

Great experience from beginning to end. This is the first new build house I have bought, having renovated all previous homes to my own exacting standards. I had not expected the quality of build and particularly ‘the finish’ to be so good; this was matched by the service received before, during and after the move in was completed. A couple of minor snags were sorted within 6 hours- really quite exceptional all round.

Frances · 4 February 2022

★★★★★ 4/5

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We love our new house - thank you Avant

We have recently moved into our beautiful new home at High Royds Chevin Park and are delighted with it.Customer Service / Sales Advisers:Our Customer Advisers Jamie and Allison have been amazing throughout, always available to take our calls and bring any issues we have to the relevant teams within Avant in a timely manner and we feel that both Jamie and Allison really cared about us throughout our whole experience and we thank them so much for that. We are so happy to be in our new amazing home and will be very happy here.Problems with delays:We are putting this down as a separate topic as this is nothing to do with the Sales Team. We were not happy with the delays. When we first reserved the house we did this in October last year with being told completion would be July this year, however, within weeks of reserving the property we were then contacted to be told that then the property would be ready in February which we thought this seemed un-realistic at the time. Then it was delayed until March, then April and then May, then July again and then we were told it would be end of September or even October so we complained as this was getting to the point where we would have nowhere to live.Thankfully this was eventually pulled forward and completed end of August so we are happy with the outcome in the end. We appreciate the pandemic naturally caused delays after April but there were many delays made prior to the pandemic hitting the UK.Positives and on site building team:Since we have moved in, we have been very happy with how quickly the team on site are on hand to support us with any snagging issues and any other support we need which we are very thankful for.Thank you Avant. Katie and Richard.

Katie · 1 September 2020

★★★★★ 5/5

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Flawless from Start to Finish

From start to finish the customer service and experience has been flawless from Avant. Even through the COVID situation we were kept at ease and continuously kept in the loop with the situation. We managed to compete as soon as the restrictions were lifted and have been over the moon with our house. Any very slight snags have been promptly rectified and to a very high standard. All the staff at Avant have been great both on the sales team and the building. Special mention for Andy Wray who is onsite and regularly checks in with us. Will and have recommended Avant already to family and friends. I suspect we will be here for a while but when it is time to move we will be looking for Avant developments first!.

Callum · 25 August 2020

★★★★★ 5/5

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Amazing Experience

Don’t even know where to start. From the very beginning, Avant Homes have been a pleasure to deal with. Even more so from the Site Manager Graeme and Building Manager John at Peerfields. Can not fault the service I have received or complain about the build of the home. Over the moon and anytime I need anything; they are always on hand for advice and guidance. Overall, I’m so happy with my new home and had a very positive experience. I have an an Instagram with my experience start to finish. @theyoungdenbury Thank you Avant Homes

Laura · 22 August 2020

★★★★★ 1/5

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Quick to take your money but then......

If I could give 0 stars I would. We reserved a plot a couple of months ago and paid the reservation fee to secure. However, when we visited the property which is still not quite finished internally, we were deeply concerned by the quality of the basic structure of the house as the brickwork is appauling and made us really question what the standard of internal work would therefore be like; particularly after we started to do our homework about Avant. We made the decision to withdraw from the process and were advised that we would receive £400 of our reservation money but this would be by cheque. This is despite taking the money from our account by card immediately when the reservation was agreed. I challenged this and advised the money would be paid directly into our bank account. 3 weeks and many email later, surprise surprise, the money had still not been refunded. If this is the level of customer service provided to people who come into contact with Avant all I can say is we have had a lucky escape. Needless to say we will be pursuing this matter more formally.EDIT- Barley Gate Development

Mr · 7 August 2020

★★★★★ 5/5

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This is the second review about buying…

This is the second review about buying a new home from Avant Homes. First review was all good, but after a delay with lockdown and after moving in last Friday 31st July, I thought I needed to share our experience.From start to finish, it has been a pleasure dealing with Avant Homes. We have bought a house on the Wynyard development and could not be any happier with the service we have received from Rebecca in sales and from Graham the site foreman. They have both made the move flawless and have delivered the wow factor. The two of them have made moving home less stressful and we would just like to thank them. If you are looking for a home, from our experience, Avant is where to go... quality, well built homes where nothing is too much trouble.Thanks for great service, we are enjoying setting up our new home.Tony & Angela ( delighted customers )

Tony · 3 August 2020

★★★★★ 1/5

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I retired and bought a home from avant…

I retired and bought a home from avant in moulton northampton.. deeply disappointed.. avant has left this site in a disgusting state. We have no street lighting.we have no ground maintenance. On leaving the development we have to walk a very busy road with no pavement. The local council can't take on responsibility for this development because avant have not fulfilled their obligations . The children's playground is not maintained with bumpy hard ground cheap iquipment that is dangerous. A litter bin filled and overflowing with dog excrement that has been emptied twice in two years.. avant had the opportunity to pass on the maintenence contract to a reputable local contractor but instead have hired cowboy firms who travel four hours to reach northampton. Spend two hours cutting back three foot long grass with strimmer . The whole area is a disgrace.they take your money and run.. and they have the nerve to announce more than a billion pound profit... a have taken numerous photographs. And will be looking for the first newspaper that can print my story. Greedy horrible people. Don't buy from this company.V hillery. Plot nine.

Valerie · 29 July 2020

★★★★★ 1/5

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Terrible terrible company.

Terrible terrible company.Deliveries of equipment at all hours of the day and night, closing local roads for weeks on end and trying to weasel out of planning restrictions and conditions imposed by the council.Edited to add: It’s the Wilbur Chase development in Ruddington, there are further details in the emails and social media messages you’ve ignored previously. I will update this review again if I ever get a response beyond “Oh how terrible, please tell us more…..”

Anthony · 29 April 2021

★★★★★ 1/5

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Stamp Duty stitch up!

Due to move into our dream home tomorrow but had the rug pulled out from under our feet! In order to secure our reservation Avant offered us £20k incentives, listed as £5k deposit contribution & £15k stamp duty paid. When the Chancellor announced the stamp duty holiday Avant took the view that they should benefit rather than us, the purchaser as the Chancellor intended. We decided we could not continue with the purchase of a house from a company who could treat us with such contempt. Would never look at an Avant home again.

Karen · 23 July 2020

★★★★★ 1/5

Trustpilot

Stamp Duty Incentive Removal

We reserved our home before covid. We were really happy with the house and the plot. We eventually decided to reserve it over other similar properties as Avant offered a deposit incentive of 15k and processed this on their paperwork as stamp duty paid. A really great incentive to purchase from them over other developers. However after the Chancellor introduced SD holiday to benefit house purchaser, Avant have decided instead to pocket this money and feathered their own pockets.They have frustrated the reservation agreement of 20k of incentives and have left us and maybe many others to decide there are now better options and not to buy from a developer who would treat their customers this way.It seems that Avant maybe the only builder doing this practice with many others passing the SD benefit on in another way.Shoddy company.

Andrew · 20 July 2020

★★★★★ 1/5

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The sales team were brilliant but…

The sales team at klypper village clipstone were brilliant but unfortunately that's where it stops , our " house " is terrible we have so many snags it's a joke some that we picked up at our home demonstration were not done even before we moved in , we are selling up already ( only been in 3 months ) as this no longer feels like a home and we don't want to endure weeks if not months of tradesmen coming in and out the house some people on this estate have been waiting over a year to get things sorted I keep getting the same response from customer service about the covid and people not wanting to in or not returning work blah blah blah but they have a full workforce on site cracking on with finishing other houses to sell

Steve · 8 July 2020

★★★★★ 5/5

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Great customer service

The houses for spacious and well equipped. Advant homes has also considered the needs of the disabled and people going on for later stages of life.Cath was very helpful and informative nothing was to much trouble for her to explain. I would definitely be advant homes

Dennis · 7 April 2023

★★★★★ 1/5

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Buyer be very aware if you buy from Avant!

If you buy a home from Avant please make sure you ask about the whole development and get answers from them in writing. A number of us have purchased on phase 1, having been told that phase 2 was a similar Avant development to now find out it never was to be and is in fact to be a large social housing estate. Nothing against social housing but Avant tend to be higher end in terms of new house purchases and there are now a number of houses for sale on our estate and none selling. Do your homework with Avant as they are not always truthful with their answers sadly. Three other developers in the area have delivered on their development plans as per initial plan. I will never buy a new house again and definitely not from Avant which is very sad as their designs are great.

SC · 1 July 2020

★★★★★ 5/5

Trustpilot

Avant Home Wynyard

We are delighted with our new home. Avant have surpassed our expectations of buying a brand new home and indeed all of our reservations were unfounded. Their part-exchange process was very straightforward and fair. Matthew, their sales representative was very supportive, helpful and informative. The Customer Service and site staff have been excellent throughout. George, the Site Manager, is very attentive and reassuring and we are confident that once the snagging is complete we will have our perfect home. We are impressed with the build, design and the attention to detail and would highly recommend Avant Homes.

Alison · 11 June 2020

★★★★★ 3/5

Trustpilot

mould

Had our home for 3 years now we had a lot of snags we got everything done. But 1 snag had to be done 3 times it was the seal on the bath it has come back again it is only at the shower end the mould is coming back this should not happen in a new build. It has got worse I sure they cannot of use the right seal. And the paint on the front door has starting to peel off again we had this done last year. This what I have received Good afternoon, Thank you for your email. I am sorry, as your two years defects warranty expired on 24 March 2019 and due to the length of time it has been since the issues were rectified I’m afraid I cannot arrange for someone to attend. I am sorry, Avant Homes are unable to assist further in this matter. Kind Regards Bethany OakleyCustomer Liaison Assistant

Sarah · 9 June 2020

★★★★★ 1/5

Trustpilot

Customer service is terrible

Customer service is terrible, many calls, hardly any action. You are fobbed off with the promised of action yet very little occurs. Still have approx 30 snagging issues left after 2 years including from poor quality tiling, faulty oven, faulty hive heating, faulty kitchen doors; replaced more than once due to pickling on the edges. Generally poor finish on what is supposed to be the wow factors, kitchen, staircase and bathrooms.The 'amazing' spec are actually quite cheap parts and looks terrible. Most of our estate has long term issues with Avant, as does the council as they've not even wired up the streetlights despite completing the paving.The house structure itself is ok, but when you live with the design you see its quite poor and wastes space.You're better off buying a basic build and paying extra from specific traders where you can monitor each job properly.Threatened me with lawyers when I put a fence up, but promise to remove but don't the lamp post they placed inside my boundary!About to complain direct to NHBC.Edit 06/06/2020 still not contacted despite comment below.This is normal :(

Chris · 6 June 2020