3 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 5/5
View Agents BuyerExcellent, friendly agent who goes the extra mile.
Tylers in Willingham were the vendors agent for my first home purchase in July 2015. Having tried to purchase a property for the previous 12 months, encountering bad practice at another local agent, Alistair in Willingham went above and beyond to make sure that everyone in the process was fully informed of the complicated details of the sale which made everything significantly easier. A very friendly and professional service; I would happily recommend to anyone in the area.
David · 26 October 2015
★★★★★ 1/5
View Agents BuyerWoeful customer service
Enquired after a property by leaving a message on voicemail, 8 hours later i had to call them and speak with a totally disinterested and unhelpful agent. Stefan i believe.
In order to reinforce my interest in the property i emailed them same day wih all my details and asking questions on said property.
Its now four days later and i have had no reply.
Should i see another property they i am interested in on with them i will put a letter through the door to registet my interest and explain i don't wish to deal with Trylers.
Just woeful customer service.
Keith · 1 April 2017
Agent replied · 25 July 2017
Dear Keith
Thank you very much for taking the time to leave feedback.
We pride ourselves on giving a first rate service in everything we do, so I am really disappointed to hear about your experience and I am very sorry if we fell below our exacting levels of service on this occasion.
I will have a conversation with our team to ensure that this doesn't happen again and if I could trouble you to contact me directly on either 01223 214400 or 07801 283972 I will be very happy to help with your search for a property.
I look forward to hearing from you and thanks again for the feedback.
Alistair Brown, MNAEA
Director
★★★★★ 5/5
View Agents BuyerExcellent agent
I really appreciated it that Ellis didn't try to 'sell' me the property but just left it for me to see and make up my own mind. He didn't bombard me with information I can see for myself; I suppose he understands that when a person sees a property they have enough information to process without any 'distraction' from an agent. He tried to answer my questions but didn't pretend to knowledge he didn't have. And since the sale was agreed he conducted the rest of the sale calmly and professionally. Pleasure to have you and an agent, Ellis. I'll be in touch when I come to sell!
Richard · 8 November 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.