Trusted Agent profile · Willerby
★★★★★
1,350 reviews across 2 platforms
10 Kingston Road, The Square, Willerby, The Square, Hull, HU10 6BN, HU10 6BN
William H Brown's office in Willerby, at 10 Kingston Road, is rated 2.3 out of 5 across 1,350 reviews on two platforms, including 138 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Willerby Hull hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Willerby.
Every review we hold for the Willerby office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience with William H Brown, huge thanks to Courtney who was so helpful and professional throughout the entire process!
Thank you for taking the time to leave such a positive review! We are so glad to hear that Courtney provided great service and made your experience with us fantastic. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe sales process was made smooth and calm by the exemplary service and patience of Wiktoria and Nina. There were hurdles along the way, caused by outside sources. However, the team at the Willerby branch pulled the legal entities and my purchaser together to conclude the sale on schedule.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
1/5
TrustpilotAvoid like the plague.
We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.
5/5
GoogleWilliam H Brown were amazing with our sale of our house and have been fantastic in the past with the purchase of a property. I would strongly recommend them! They were fantastic at keeping us updated and were always happy to help! Would definitely use their services again! Amy, Victoria, Nina and Jade were all brilliant!
We are thrilled to hear about your positive experience with William H Brown and are grateful for your recommendation! Our team is committed to providing excellent service and we are so happy to have been a part of your sale and purchase. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotCallum from theDownham Market branch…
Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.
1/5
TrustpilotI have just re registered with them…
I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..
5/5
GoogleI cannot fault Charlotte and Victoria who have helped and advised us on many things . The staff were so helpful on the clients who wanted to view our property , pricing structure . They kept us involved and displayed fabulous communication skills .Very friendly cheerful yet professional . Many thanks to all staff concerned . Would highly recommend !
Thank you for such kind words about Charlotte and Victoria! We're thrilled to hear that their expertise and professionalism helped make your experience with us a positive one. We pride ourselves on providing excellent customer service, and we're happy to see that reflected in your review. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDo not use as a Brooker!!
Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.
5/5
GoogleCharlotte was very helpful and quick during correspondence. Understanding and supported me in my choices. Would recommend for purchasing.
Thank you so much for your kind words, we are thrilled to hear that Charlotte was able to assist you efficiently and effectively. Our team takes pride in providing excellent customer service and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI believe that we can all agree that the process of relocating and finding a new place to call home is stressful, time-consuming and tiring. But fortunately, it doesn't always have to be that way. Especially when you are being guided by a skilled Estate Agent. My experience with finding and securing a home that met my wants, needs, and everything in between through this company has been excellent, and I cannot thank Abigail Clark (aka Abbie) enough for her time and assistance from start to finish. Abbie is a consummate professional and has been a pleasure to work with. I personally admire how passionate she is about developing her craft and skills to provide the best service possible, and I would recommend her to anyone seeking to find the perfect place to call home. Cheers :)
Hello! Thank you for sharing your wonderful experience with us. We are thrilled to hear that Abbie provided you with excellent service and helped you find your perfect home. We appreciate your kind words and recommendation. Cheers! - William H Brown Estate Agents Willerby Hull
1/5
TrustpilotNot the best communication, failed to refund money, treated like a second class citizen.
I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.
5/5
GoogleI have a property that I let in South Cave, I had it on Rightmove but it had received little interest, I really needed an injection of activity, Lily Telford called from WH Brown & I was really impressed by her positive attitude. Lily set to work calling all of her clients that she thought would be interested in my property, she kept me up to date on a daily basis & organised various viewings. To Lily's credit she restored my faith in estate agents with her hard work & excellent customer service. Lily will be a huge asset for WH Brown, in a sector that has a poor reputation for customer satisfaction Lily will provide a positive reflection. Thank you Lily & good luck. John
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely disappointing experience with…
Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.
5/5
GoogleWe couldn't be happier with the service from William H Brown (Willerby) everything was dealt with quickly and we was always kept upto date with everything that was happening. Lucy was very professional when coming to value the house and explained the process to us and how everything would be done. Aimee and Wiktoria were fantastic in dealing with everything to do with viewings and made it all easy for us to do, was kept upto date with everything as it happened and feedback. We are really happy with the service they provided and we would definitely reccomend them to anyone wanting to sell their home. Thankyou very much Ladies.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMy experience with William H Brown was…
My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤
1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
1/5
TrustpilotAs a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name
As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.
5/5
GoogleJade has been amazing in the process of the remortgage to remove me from a property and my onward purchase, from start to finish gone above and beyond - couldn’t have done it without her! Thanks again Jade, would recommend you to anyone!
Thank you for your kind words! We're so glad to hear that Jade went above and beyond to help you with your remortgage and onward purchase. We're lucky to have her on our team. Wishing you all the best in your new property! #aboveandbeyond #customerappreciation Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
1/5
TrustpilotPoor Customer Service
They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.
1/5
TrustpilotVery unprofessional
Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road
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Tell us what you need and we'll put you in touch. William H Brown Willerby Hull hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Willerby.
