Martin & Co Widnes reviews

★★★★★ 5/5

View Agents

Perfect

We have recently purchased a home through Martin & Co and with everything going so brilliantly and smooth they were our first choice to value our other property and we have no regrets! From the very beginning of our valuation our house was sold within 2 weeks. David and his team dealt with everything for us and kept us up to date on each step. Highly highly recommend

Meghan · 9 September 2024

★★★★★ 5/5

Google

I had the best experience with this agency, specially with Abby who has helped me a lot throughout all the process with no burocracy and unnecessary paperwork. She was fast, straightforward and a professional problem solver. I wish all the agencies have an agent like her. Thank you very much for all the services and help provided! Emmanuel Simic

Emmanuel · 29 December 2024

★★★★★ 5/5

Google

Great experience with M&C. Abby from lettings did a fantastic job at getting documents through and guiding us through the process. She was very quick to respond to all emails and was a pleasure to cooperate with. The platform they use (goodlord) for referencing and document management is superb, simple to navigate and easy to use. Highly recommend Abby and the rest of the team for renting, although I’m sure they’re just as efficient with buying and selling too!

Chris · 30 December 2023

★★★★★ 5/5

Google

I had the best experience with this agency, specially with Abby who has helped me a lot throughout all the process with no burocracy and unnecessary paperwork. She was fast, straightforward and a professional problem solver. I wish all the agencies have an agent like her. Thank you very much for all the services and help provided! Emmanuel Simic

Johann · 7 December 2024

★★★★★ 5/5

Google

Excellent customer service from all the staff at Martin & Co.. from the first ever viewing with Courtney, professional & friendly & fab customer service from Abby who dealt with the whole process for me.. Abby made it all stress free & guided me through every step. When I went to pick my keys up from the office, Sam was very friendly also Would highly recommend Martin & Co xx

Rachael · 30 December 2023

★★★★★ 1/5

Google

We had an extremely distressing experience with this agency and I strongly advise other tenants to be very careful before renting through them. During our tenancy we experienced a serious pest issue in the bathroom. From 16 December, we began seeing large numbers of flies coming out of the bathroom area. We reported this immediately. However, both the agency and pest control initially dismissed the issue and told us there was no smell of a dead animal. Because of this misdiagnosis, the problem was not properly investigated for more than a month. On 23 January, contractors finally opened the bath panel and discovered three dead rats underneath the bathtub. During that entire period we had been living with constant flies and maggots appearing in the bathroom, which made the property extremely unhygienic and distressing to live in. It was particularly upsetting for our child. We were forced to clean the bathroom constantly ourselves and purchase cleaning supplies just to manage the situation, while still paying full rent for a property that was not in a reasonable living condition. Despite the severity of this issue and the delay in resolving it, no compensation was offered. Instead, after we moved out, the agency attempted to deduct nearly £1000 from our deposit, including charges related to mould and cleaning, issues that arose during the time when we were dealing with the pest infestation caused by dead rats inside the structure of the property. It is extremely disappointing that after everything we went through, the responsibility is now being pushed onto the tenants. Based on our experience, I would strongly recommend that future tenants document everything carefully and be cautious when dealing with this agency.

Siupingtsui · 16 March 2026

★★★★★ 5/5

Google

People call themselves negotiators and sale progressors but they don't have a clue and natural aptitude for it. One of the best negotiators and progressors I have seen in the shape of David and Stephen.. Stay healthy and wealthy! FallowF

Gypsy · 13 March 2026

★★★★★ 5/5

Google

From the moment I engaged Martin and Co. Estate Agents, the manager, Stephen Hember, and his team have provided me with a high level of service and outstanding customer service. They have gone above and beyond their roles and have always been honest, supportive and professional. Their communication was clear, and response time was prompt. Thanks to Martin and Co.'s extensive network of potential buyers and developers, we were able to secure multiple viewings and offers on our property in a remarkably swift and efficient manner. If you're considering selling or renting your property, I can't recommend Martin and Co. enough. Their honesty, trustworthiness, and sheer brilliance in what they do will give you the peace of mind you need.

Julie · 18 November 2024

★★★★★ 5/5

View Agents

Excellent service

I had the best experience with this agency, specially with Abby who has helped me a lot throughout all the process with no burocracy and unnecessary paperwork. She was fast, straightforward and a professional problem solver. I wish all the agencies have an agent like her. Thank you very much for all the services and help provided! Emmanuel Simic

Emmanuel · 6 December 2024

★★★★★ 5/5

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Melani

I would like to say thank you so much for excellent service for Martin&Co Samantha and Abby professional services always helpful and kind,friendly and supportive Highly recommend Martin&Co

Melani · 5 September 2024

★★★★★ 1/5

Google

My experience with Martin and Co was incredibly frustrating and disappointing. After viewing a property with them in Warrington, I expressed keen interest and made several follow-up calls over the course of three days, clearly stating my intention to proceed with the rental. Each time, I was met with the same response: "waiting for landlord decision." Despite my persistence and eagerness to secure the property, I was left in the dark, only to discover via Rightmove that the property had been taken by someone else. Not only did Martim and Co fail to update me on the status of my application, but they also failed to prioritize my interest or even provide basic communication regarding the outcome. This lack of transparency, communication, and professionalism is unacceptable. As a prospective tenant, I expected better treatment and respect from Martin and Co. My experience with them has been nothing short of a waste of time and a complete disregard for customer service. I would strongly advise against using their services to anyone looking for a reliable and considerate estate agent.

Dr · 6 April 2024

★★★★★ 5/5

Google

Excellent service, always respond to queries. Brilliant customer service from Abby. Would highly recommend! Thank you ! Ana & Cezar

Ana · 7 March 2024

★★★★★ 5/5

Google

I cannot speak highly enough of the service I have received from this agency. They are very professional, efficient, and found me a very lovely tenant for my property. The renewal has been handled equally as efficiently, and I am happy to reccommend them.

Barry · 5 February 2025

★★★★★ 1/5

Google

I was a tenant for 2 and a half years with Martin and Co ( Widnes Branch). I have found the staff at this branch particularly Amanda quite unprofessional, abrupt in their approach, borderline discriminatory and very unempathetic. I also do not think that they act in the best interest of the landlord when they do not like a certain tenant. I would therefore not recommend their services as a tenant and certainly not as a landlord.

Rolande · 30 March 2020

★★★★★ 1/5

AllAgents

"My partner and i moved into..."

My partner and i moved into the above address in June 2011, we noticed the underfloor heating was not working and contacted the office via telephone, we were assured there was no fault and many of the tenants within the block had the same troubles, following this we were sent an instruction manual on how to operate the system. After many attempts we continued to telephone the office and insisted the heating was broken, after 2 broken appointments (on their part) we telephoned again. We then received another instruction manual in February 2012. The same month i began to email the agents with our compliant, many with little response and many with empty promises of a call out by an appropriate engineer. After countless emails,phone calls and also reporting on our property inspection, we still had no resolution. In the mean time we were receiving shockingly high electric bills, which i had also queried with Tracey Grundy Via telephone, she informed me they were having a independent assessment of the electric meters in November 2012 as they had many complaints regarding this matter. This lead me to believe our electric bills were incorrect so i proceeded to query with our provider. Finally in December 2012 my oven broke, after a telephone call as promised a member of the maintenance team came out, while at the property i asked Mr Gary Sumner if he could take a look at my heating as it had not worked since i moved in, he informed me the water pressure had not been set correctly. He informed me this would generate high energy bills without the benefit of heat. After 18 months of trying hopelessly to have the matter resolved i withheld a months rent, this resulted in a prompt response and i finally had my heating working by the end of January 2013, however in the mean time i had a £800 electric bill through, unbelievable that 2 people out all day with no working heating could accumulate such bills? However Tracey Grundy made a visit to the property and was very apologetic , she was in disbelief this had happened and assured me we the months rent i withheld plus the month that was by that time due could pay our high energy bill. Unfortunately this statement was denied, when the director of the company Amanda Hember requested the £1000 arrears in full. This dispute went back and forward for sometime, even though Amanda sent us an email confirming receipt of our first email in February 2012, and she could see from records that the problem was never addressed however felt we should have chased them more than the countless phone calls and 11 emails i had sent?? Passing the book seems to be a regular procedure with in this office. However i have all my email evidence and i have even gone to the trouble of pulling up all my phone records for the last 2 years, this will come in handy as my partner and i have now been issued with a notice of possession and we will no doubt have a court date pending!!! I am very disappointed we have to move house and as of now we have nowhere to live, after only being given 2 weeks to vacate, We have been treated appallingly, and i will be more than happy to allow the court to see the mountain of evidence i have regarding this matter. I realise everyone over looks things, everyone makes mistakes....but it is absolutely despicable to make some one else pay for it!!!

Danielle · 3 April 2013

★★★★★ 1/5

AllAgents

My partner and i moved into

My partner and i moved into the above address in June 2011, we noticed the underfloor heating was not working and contacted the office via telephone, we were assured there was no fault and many of the tenants within the block had the same troubles, following this we were sent an instruction manual on how to operate the system. After many attempts we continued to telephone the office and insisted the heating was broken, after 2 broken appointments (on their part) we telephoned again. We then received another instruction manual in February 2012. The same month i began to email the agents with our compliant, many with little response and many with empty promises of a call out by an appropriate engineer. After countless emails,phone calls and also reporting on our property inspection, we still had no resolution. In the mean time we were receiving shockingly high electric bills, which i had also queried with Tracey Grundy Via telephone, she informed me they were having a independent assessment of the electric meters in November 2012 as they had many complaints regarding this matter. This lead me to believe our electric bills were incorrect so i proceeded to query with our provider. Finally in December 2012 my oven broke, after a telephone call as promised a member of the maintenance team came out, while at the property i asked Mr Gary Sumner if he could take a look at my heating as it had not worked since i moved in, he informed me the water pressure had not been set correctly. He informed me this would generate high energy bills without the benefit of heat. After 18 months of trying hopelessly to have the matter resolved i withheld a months rent, this resulted in a prompt response and i finally had my heating working by the end of January 2013, however in the mean time i had a £800 electric bill through, unbelievable that 2 people out all day with no working heating could accumulate such bills? However Tracey Grundy made a visit to the property and was very apologetic , she was in disbelief this had happened and assured me we the months rent i withheld plus the month that was by that time due could pay our high energy bill. Unfortunately this statement was denied, when the director of the company Amanda Hember requested the £1000 arrears in full. This dispute went back and forward for sometime, even though Amanda sent us an email confirming receipt of our first email in February 2012, and she could see from records that the problem was never addressed however felt we should have chased them more than the countless phone calls and 11 emails i had sent?? Passing the book seems to be a regular procedure with in this office. However i have all my email evidence and i have even gone to the trouble of pulling up all my phone records for the last 2 years, this will come in handy as my partner and i have now been issued with a notice of possession and we will no doubt have a court date pending!!! I am very disappointed we have to move house and as of now we have nowhere to live, after only being given 2 weeks to vacate, We have been treated appallingly, and i will be more than happy to allow the court to see the mountain of evidence i have regarding this matter. I realise everyone over looks things, everyone makes mistakes....but it is absolutely despicable to make some one else pay for it!!!

Danielle · 2 April 2013

★★★★★ 1/5

Google

Tried to make an appointment to sell my house via internet. No one called checked my emails and had sent a message saying they had tried to call. So rang back twice and got fobbed off. Obviously a very busy company who don't want any more customers. Don't think I'll be ringing them back again

Steven · 7 March 2024

★★★★★ 2/5

Google

We had an appointment to view a property. Nobody turned up to show us around and when I rang the office to see if anybody was coming, they told me they had put an application in to the landlord already so we can't view it. When I asked why didn't they couldn't have informed us of this, she said sorry! Poor service and infuriating for home searchers.

Lynsey · 30 March 2023

★★★★★ 5/5

Google

From the moment I engaged Martin and Co. Estate Agents, the manager, Stephen Hember, and his team have provided me with a high level of service and outstanding customer service. They have gone above and beyond their roles and have always … More

Julie · 6 July 2024

★★★★★ 5/5

View Agents

Martin & Co Widnes

We have recently purchased a property with this agent and we have had a great experience working with Hannah. Hannah has been very pro active and professional with us and we hope to work with this agent again moving forward.

David · 26 August 2023

★★★★★ 1/5

Google

Really disgusting behaviour by members of staff. Dishonest and deceitful. Dealing with dishonest estate agents who lack ethics because they put money first can make the experience of buying a house painful. These bunch have no morals.

AKD · 24 June 2024

★★★★★ 4.9/5

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Brilliant with a single tiny flaw

The property I stayed in was managed by Martin & Co. The team there are absolutely amazing, very understanding and communicative while also adhering to the laws and policies surrounding tenancies. The only flaw we had was that we reported a large job several times but did it was not actioned until the last week of the tenancy. Other than that, I’d 100% recommend them again

Dave · 9 November 2023

★★★★★ 4/5

Google

Good service, friendly staff. My only negative is that I sometimes think they overbook viewings as I've had a couple of cancellations because the property went the day before. Will certainly continue to use them and recommend them to friends

Deb · 21 March 2023

★★★★★ 1/5

Google

Terrible letting agents very rude and unprofessional the male member of staff at the widnes branch is a rude condescending goon

Outdoors · 3 July 2025